Really good food, quick service - will definitely be back!Vegetarian options: Clear, good options for veggie
tanya goddard
Absolutely amazing tasting, well presented food.Staff incredibly knowledgeable about the gluten free menu, updating me on options throughout my meal.Definitely one of my new favourite places to eat.Vegetarian options: Lots of vegetarian options available.Both my starter and main were fantastic.Dietary restrictions: The Staff were incredibly knowledgeable about gluten free options, with menu available.Staff updated me on my options throughout my meal.Made sure I felt included and supported in my options.All good was absolutely amazing in taste & presentation.
APRIL Jacobs
We ordered a Japanese takeaway for my birthday and live 10 mins down the road so decided to pick up. I was early by 5 minutes and the food was ready and waiting for me. We got home to stone cold food and therefore had to put the food in oven. When you pay £60 for a takeaway you don’t expect this. I naturally called and explained and was reasonable on the phone but the women was having none of it and said we are really busy (no sorry until I highlighted she wasn’t apologetic) and said maybe it’s because of the weather.I have collected food in these temperatures and my food has still been hot or at least warm when getting home.We’ve eaten in the restaurant before and never had an issue so I don’t know how they can get it so wrong when it comes to a takeaway. Unfortunately because of this we won’t be taking away or eating in again! Beyond disappointed!
Karen Jafari
Thank you again Kazoku food and service was excellent.
musicalcreative
The opening hours are so restricted now, it’s almost impossible to get a table - even more difficult than before. They don’t return calls requesting tables, so you basically have to get lucky that they pick up the phone. Not good enough. With two other sushi places opening in hitchin, Kazoku need to get with the times. Since Covid, they drove the business into mostly a take away, that costs a small fortune to order through GoGetters. And the food, it’s not as good as before.
L K
First time visit this weekend as heard very good things. Food was fantastic, couldn't fault it but the young girl who was serving us was the most miserable person! Not once did she smile, say please or thank you. Mumbled when speaking so nobody at our table could hear was she was saying. Just threw the plates of food down in front of anyone regardless of who ordered it. Honestly some people should really not be working in customer facing role. Food was great... service was terrible.
Özlem 3
We had been here last year and had a good meal. The meal today was not nice at all, and we left with a tummy ache. Flavours were really off.Go up to the bathroom and see the area surrounding it, and you wonder if the kitchen is as dirty and unappetising.The atmosphere is non-existent. Music too loud to have a conversation.
Gavin White
Incredible Ramen, delightful starters and mochi that makes you want to repeat your order!The only little downside to our visit was that one of our servers wasnt the friendliest but the food and atmosphere made up for it, as did the other servers :)The mixed starter to share looked a little small but the flavours were to die for. Scallops cooked to perfection as were the prawns. The enoki beef was so tasty and I almost forgot it was a mushroom for a second!Chicken katsu was the best I’ve had. Just needed the satay sauce but it was better than the big chain ramen restaurant for sure.A hefty bowl of ramen broth with the most delicious chewy, chunky udon noodles twinned with the music and decor made us feel like we were in an anime, amazing.We will be coming back 100% ??Strawberry cheesecake mochi x10 plsKid-friendliness: Lots of dishes on the menu so there is bound to be something to suit your child.
Rosequartz93
I really like that Hitchin has a Japanese restaurant. However, there is much that could be improved. Service is always slow and chaotic. The menu could be both simplified and updated with more gluten free options. And the restaurant interior feels more like a canteen than a relaxing experience. I think a few tweaks could make this better. I have also ordered take out and had a very long wait with confusion over orders.
Gavstar88
4.7 out of 5. Incredible Ramen, delightful starters and mochi that makes you want to repeat your order! The only little downside to our visit was that one of our servers wasnt the friendliest but the food and atmosphere made up for it, as did the other servers :) The mixed starter to share looked a little small but the flavours were to die for. Scallops cooked to perfection as were the prawns. The enoki beef was so tasty and I almost forgot it was a mushroom for a second! Chicken katsu was the best I’ve had. Just needed the satay sauce but it was better than the big chain ramen restaurant for sure. A hefty bowl of ramen broth with the most delicious chewy, chunky udon noodles twinned with the music and decor made us feel like we were in an anime, amazing. We will be coming back 100% ?? Strawberry cheesecake mochi x10 pls
Food is delicious, staff are very friendly, however it is very small so when fully booked can feel a little claustrophobic.
Beth Teal
Food is incredible, always beautifully presented and delicious. They also let you pre order over FB messenger which is super helpful.
643scottc
Unfortunately not as good as it used to be. I have had two takeaways in the last couple of months and both have been disappointing. Last night I had the salmon teriyaki with rice. The Salmon was tiny and over cooked and pretty tasteless. Also had mixed vegetables which basically consists of 90% mushrooms and again hardly any flavour. The miso soup was good and the aubergine starter is always very good. With the amount of choice in Hitchin I don’t think I will be getting a takeaway from here any time soon
Merve Suslu
We ordered a set meal, 2 different types of rolls and edamame. Edamame and set meal never arrived! When we asked for it, waitress didn’t remember where the order went to and her muddled apology unfortunately came across as if blaming us. Food was delicious but because of the service it wasn’t a great experience.
Frankiehitchin
Fabulous food , friendly welcoming staff. We were accommodated even though we hadn't booked . The food was delicious , so tasty . Each course tasted spectacular . So many different flavours . We will definately return . Excellent value for money .
Really good food, quick service - will definitely be back!Vegetarian options: Clear, good options for veggie
Absolutely amazing tasting, well presented food.Staff incredibly knowledgeable about the gluten free menu, updating me on options throughout my meal.Definitely one of my new favourite places to eat.Vegetarian options: Lots of vegetarian options available.Both my starter and main were fantastic.Dietary restrictions: The Staff were incredibly knowledgeable about gluten free options, with menu available.Staff updated me on my options throughout my meal.Made sure I felt included and supported in my options.All good was absolutely amazing in taste & presentation.
We ordered a Japanese takeaway for my birthday and live 10 mins down the road so decided to pick up. I was early by 5 minutes and the food was ready and waiting for me. We got home to stone cold food and therefore had to put the food in oven. When you pay £60 for a takeaway you don’t expect this. I naturally called and explained and was reasonable on the phone but the women was having none of it and said we are really busy (no sorry until I highlighted she wasn’t apologetic) and said maybe it’s because of the weather.I have collected food in these temperatures and my food has still been hot or at least warm when getting home.We’ve eaten in the restaurant before and never had an issue so I don’t know how they can get it so wrong when it comes to a takeaway. Unfortunately because of this we won’t be taking away or eating in again! Beyond disappointed!
Thank you again Kazoku food and service was excellent.
The opening hours are so restricted now, it’s almost impossible to get a table - even more difficult than before. They don’t return calls requesting tables, so you basically have to get lucky that they pick up the phone. Not good enough. With two other sushi places opening in hitchin, Kazoku need to get with the times. Since Covid, they drove the business into mostly a take away, that costs a small fortune to order through GoGetters. And the food, it’s not as good as before.
First time visit this weekend as heard very good things. Food was fantastic, couldn't fault it but the young girl who was serving us was the most miserable person! Not once did she smile, say please or thank you. Mumbled when speaking so nobody at our table could hear was she was saying. Just threw the plates of food down in front of anyone regardless of who ordered it. Honestly some people should really not be working in customer facing role. Food was great... service was terrible.
We had been here last year and had a good meal. The meal today was not nice at all, and we left with a tummy ache. Flavours were really off.Go up to the bathroom and see the area surrounding it, and you wonder if the kitchen is as dirty and unappetising.The atmosphere is non-existent. Music too loud to have a conversation.
Incredible Ramen, delightful starters and mochi that makes you want to repeat your order!The only little downside to our visit was that one of our servers wasnt the friendliest but the food and atmosphere made up for it, as did the other servers :)The mixed starter to share looked a little small but the flavours were to die for. Scallops cooked to perfection as were the prawns. The enoki beef was so tasty and I almost forgot it was a mushroom for a second!Chicken katsu was the best I’ve had. Just needed the satay sauce but it was better than the big chain ramen restaurant for sure.A hefty bowl of ramen broth with the most delicious chewy, chunky udon noodles twinned with the music and decor made us feel like we were in an anime, amazing.We will be coming back 100% ??Strawberry cheesecake mochi x10 plsKid-friendliness: Lots of dishes on the menu so there is bound to be something to suit your child.
I really like that Hitchin has a Japanese restaurant. However, there is much that could be improved. Service is always slow and chaotic. The menu could be both simplified and updated with more gluten free options. And the restaurant interior feels more like a canteen than a relaxing experience. I think a few tweaks could make this better. I have also ordered take out and had a very long wait with confusion over orders.
4.7 out of 5. Incredible Ramen, delightful starters and mochi that makes you want to repeat your order! The only little downside to our visit was that one of our servers wasnt the friendliest but the food and atmosphere made up for it, as did the other servers :) The mixed starter to share looked a little small but the flavours were to die for. Scallops cooked to perfection as were the prawns. The enoki beef was so tasty and I almost forgot it was a mushroom for a second! Chicken katsu was the best I’ve had. Just needed the satay sauce but it was better than the big chain ramen restaurant for sure. A hefty bowl of ramen broth with the most delicious chewy, chunky udon noodles twinned with the music and decor made us feel like we were in an anime, amazing. We will be coming back 100% ?? Strawberry cheesecake mochi x10 pls
Restaurantji Recommends
Food is delicious, staff are very friendly, however it is very small so when fully booked can feel a little claustrophobic.
Food is incredible, always beautifully presented and delicious. They also let you pre order over FB messenger which is super helpful.
Unfortunately not as good as it used to be. I have had two takeaways in the last couple of months and both have been disappointing. Last night I had the salmon teriyaki with rice. The Salmon was tiny and over cooked and pretty tasteless. Also had mixed vegetables which basically consists of 90% mushrooms and again hardly any flavour. The miso soup was good and the aubergine starter is always very good. With the amount of choice in Hitchin I don’t think I will be getting a takeaway from here any time soon
We ordered a set meal, 2 different types of rolls and edamame. Edamame and set meal never arrived! When we asked for it, waitress didn’t remember where the order went to and her muddled apology unfortunately came across as if blaming us. Food was delicious but because of the service it wasn’t a great experience.
Fabulous food , friendly welcoming staff. We were accommodated even though we hadn't booked . The food was delicious , so tasty . Each course tasted spectacular . So many different flavours . We will definately return . Excellent value for money .