Awful customer service! Today I bought some drink. And paid by cash, I gave £10 pounds, then I got change £5.45 and £5 pounds was broken(photo here)I said to the man to change the money, but he refused, saying that these are my problems, so he won't change anything.
Jason Swain
Good service from the usual
Daniella Carter-Wells
Suzie is always friendly and serves with a smile.Such a good character and likes to make customers laugh.Everything I've been in here never had a problem, always kind, caring and make me feel welcome and have never judged me unlike other places in the past.I will not go anywhere else for a drink, zac (Zacahino) is super friendly and always up for a laugh and always quick and Laura is super quick and explains things well.Never had a problem with anything with food, customer service is always top notch.Dietary restrictions: Lactose free options
mavbeb
I’ve been to this branch a few times now. The coffee is hit & miss - sometimes too cool & insipid and sometimes just right. Occasionally the incorrect drink is served due to lack of attention Some staff are super friendly whilst others look bored and disinterested. My main gripe with this branch is lack of cleanliness. The seating is stained, the tables are left with used cups etc. in the afternoons, quite often drinks are served in takeaway cups because the washing up hasn’t been done. Overall, this branch needs a sprucing up.
Meander32559583761
It’s Sunday and the temperature outside is 1 centigrade. Inside, there is no heat, and clients are all wearing jackets.
Anna Reeve Cook
Opening hours are incorrect on Google. Staff and service good
Susan Gilbert
Popped in for a coffee as it was raining friendly staff
Olli Beaney
Great coffee and service from Laura and her team. Food was typical Costa food but was good enough. Great location on the high street and close to local amenities such as the shops and park
M829NTtrevorb
Coffee is a standard product - with some variations - across Costa franchises so the environment and service make all the difference. The staff in this branch are very friendly, welcoming and efficient even under pressure. The premises itself is also very bright, clean and comfortable.
CarltonA10
I called into Royston on my way elsewhere and decided to try the local Costa. The staff were very friendly and the service and coffee were high standard. This is a very nice Costa branch in an interesting building with a small outside seating area behind some railings. Good toilet, though cramped.
It's always a pleasure to have a coffee here. The staff are friendly and the place is usually quite busy. If you want some time to yourself, you may want to go in the morning, because it can soon fill up with families as the day progresses. All-in-all, definitely a place to enjoy your favourite beverage - they also do a range of hot snacks, so what are you waiting for...?
Ryan Bellamy
A little pricey but easy and quick for a coffee. Staff are super friendly and helpful.
Google user
A little pricey but easy and quick for a coffee. Staff are super friendly and helpful.
LoveTravel789214
The quality of the product and service is always good. Unfortunately, the temperature inside the building is kept as cold as possible, making it uncomfortable for clients. It is around 2 centigrade outside and the A/C unit is blowing cold air. Maybe they should call it the Arctic Zone instead of Costa! In response to the request for the cooling to be turned off, the staff explain that the espresso machine and grill are too hot inside the bar making it uncomfortable for them, so cooling is required.
D Carter
Great food and drinks, the staff are absolutely lovely I cannot fault any of them, all very friendly
Awful customer service! Today I bought some drink. And paid by cash, I gave £10 pounds, then I got change £5.45 and £5 pounds was broken(photo here)I said to the man to change the money, but he refused, saying that these are my problems, so he won't change anything.
Good service from the usual
Suzie is always friendly and serves with a smile.Such a good character and likes to make customers laugh.Everything I've been in here never had a problem, always kind, caring and make me feel welcome and have never judged me unlike other places in the past.I will not go anywhere else for a drink, zac (Zacahino) is super friendly and always up for a laugh and always quick and Laura is super quick and explains things well.Never had a problem with anything with food, customer service is always top notch.Dietary restrictions: Lactose free options
I’ve been to this branch a few times now. The coffee is hit & miss - sometimes too cool & insipid and sometimes just right. Occasionally the incorrect drink is served due to lack of attention Some staff are super friendly whilst others look bored and disinterested. My main gripe with this branch is lack of cleanliness. The seating is stained, the tables are left with used cups etc. in the afternoons, quite often drinks are served in takeaway cups because the washing up hasn’t been done. Overall, this branch needs a sprucing up.
It’s Sunday and the temperature outside is 1 centigrade. Inside, there is no heat, and clients are all wearing jackets.
Opening hours are incorrect on Google. Staff and service good
Popped in for a coffee as it was raining friendly staff
Great coffee and service from Laura and her team. Food was typical Costa food but was good enough. Great location on the high street and close to local amenities such as the shops and park
Coffee is a standard product - with some variations - across Costa franchises so the environment and service make all the difference. The staff in this branch are very friendly, welcoming and efficient even under pressure. The premises itself is also very bright, clean and comfortable.
I called into Royston on my way elsewhere and decided to try the local Costa. The staff were very friendly and the service and coffee were high standard. This is a very nice Costa branch in an interesting building with a small outside seating area behind some railings. Good toilet, though cramped.
Restaurantji Recommends
It's always a pleasure to have a coffee here. The staff are friendly and the place is usually quite busy. If you want some time to yourself, you may want to go in the morning, because it can soon fill up with families as the day progresses. All-in-all, definitely a place to enjoy your favourite beverage - they also do a range of hot snacks, so what are you waiting for...?
A little pricey but easy and quick for a coffee. Staff are super friendly and helpful.
A little pricey but easy and quick for a coffee. Staff are super friendly and helpful.
The quality of the product and service is always good. Unfortunately, the temperature inside the building is kept as cold as possible, making it uncomfortable for clients. It is around 2 centigrade outside and the A/C unit is blowing cold air. Maybe they should call it the Arctic Zone instead of Costa! In response to the request for the cooling to be turned off, the staff explain that the espresso machine and grill are too hot inside the bar making it uncomfortable for them, so cooling is required.
Great food and drinks, the staff are absolutely lovely I cannot fault any of them, all very friendly