Came in for my morning coffee before work and witnessed an emotional and unprofessional manager sack a poor girl on the spot?! This employee was clearly distressed by this, and the manager allowed this whole conversation to happen IN FRONT of customers!!!! Incredibly unfair for all the customers in the shop trying to have their peaceful morning! Unfortunately I am a manager in a Hospitality environment myself, and was shocked to see the lack of professionalism and choice of disgusting language used on this young employee and hence why I am coming on here to place my complaint. These conversations should NOT under ANY circumstances be in front of customers. I will not be returning to Costa as I can never pay money into a company that allows their employee’s to be treated this way. Incredibly poor management.
Dream397986
Entered the coffee shop at approximately 7-30am on Saturday morning with a friend and my 7 month old Shih Tux we were at the counter ordered our drinks and food. Took our drinks and sat by a window at the back of the shop. My toast had to be re-toasted as was barely warm happens no problem! Both times the same waitress served us not sure of her position. Sometime later toast eaten chatting together the waitress came and asked us to leave as a customer had complained, dogs were only allowed in while ordering, I did say we had not been told that and that I have visited a few costa with my dog and had no problems some have bowls of water down and a special seating area. She also said it was Costa policy. We started to prepare to leave at this stage with the waitress hovering over us I explained we were going to leave and no need to stay and watch us, she came with a feeble excuse that she was waiting to clear the table, not that she had done this to other customers. There were other tables that had not been cleared and cleaned! I will never go into that Costa again I am almost 70 years old and was not expecting to be treated in this way. If you want a decent costa coffee with your dog then do go to the one on North Orbital Road A414 St Albans AL21DL the staff are polite friendly and welcoming I will be going there next time trust me!
Andrew Douk-Snr
It’s a costa. It works well staff are great
Rayvin Knight
Very kind friendly staff good served drinks. One of favourite coffee shops
T C
Incredibly slow staff, took forever to make drinks. It was busy but they seemed disorganised/poorly managed.
Creep eone
Good service, comfortable seating area, good coffee, friendly staff, much better than the one in St Peters street
Helen Crisp
Very friendly staff. Tea served in a pot rather than a mug, delicious coffee and tasty toasties...perfect lunch stop.
Saad Ehsan
As usual costa maintain its quality as well as the customer service.✌
Vicky Hartley
Lost a star because I had to clean my own table. It was a busy Sunday tho. Everyone was working very hard.
Jane Fowler
Standard branch of Costa, sited within The Maltings. Counter service of decent coffee, along with a fairly limited selection of pastries, sandwiches and snacks. There is some seating downstairs if the Ground Floor is busy. If you're lucky, you might find a vacant seat or two outside on a warm day. There are five or so small tables outside, including a couple under cover (often advisable in the UK!) Not an inspiring setting, but they have made an effort with pretty hanging baskets and shrubs.
Costa Coffee shop with an excellent manager, fabulous person, always makes every effort to make all customers very welcome and team fantastic, service was quick, efficient and friendly. For a couple of years now, we have been visiting this Costa shop, always been extremely pleased with the quality of service, cleanliness of the shop. Had a nice atmosphere.
Edward Lee
Decent Coffee Shop Restaurant with Decent Quality Coffee. Fantastic Hygiene \\u0026 Immaculate Service. Excellent for Family \\u0026 Friends. Excellent
Eve Aston
Why is this Maltings branch of Costa more expensive than my local branch in Kent?
Rupert Bobrowicz
Brilliant place on a sunny day. Cool inside, fabulous band stand seating area outside for large coffees.
Came in for my morning coffee before work and witnessed an emotional and unprofessional manager sack a poor girl on the spot?! This employee was clearly distressed by this, and the manager allowed this whole conversation to happen IN FRONT of customers!!!! Incredibly unfair for all the customers in the shop trying to have their peaceful morning! Unfortunately I am a manager in a Hospitality environment myself, and was shocked to see the lack of professionalism and choice of disgusting language used on this young employee and hence why I am coming on here to place my complaint. These conversations should NOT under ANY circumstances be in front of customers. I will not be returning to Costa as I can never pay money into a company that allows their employee’s to be treated this way. Incredibly poor management.
Entered the coffee shop at approximately 7-30am on Saturday morning with a friend and my 7 month old Shih Tux we were at the counter ordered our drinks and food. Took our drinks and sat by a window at the back of the shop. My toast had to be re-toasted as was barely warm happens no problem! Both times the same waitress served us not sure of her position. Sometime later toast eaten chatting together the waitress came and asked us to leave as a customer had complained, dogs were only allowed in while ordering, I did say we had not been told that and that I have visited a few costa with my dog and had no problems some have bowls of water down and a special seating area. She also said it was Costa policy. We started to prepare to leave at this stage with the waitress hovering over us I explained we were going to leave and no need to stay and watch us, she came with a feeble excuse that she was waiting to clear the table, not that she had done this to other customers. There were other tables that had not been cleared and cleaned! I will never go into that Costa again I am almost 70 years old and was not expecting to be treated in this way. If you want a decent costa coffee with your dog then do go to the one on North Orbital Road A414 St Albans AL21DL the staff are polite friendly and welcoming I will be going there next time trust me!
It’s a costa. It works well staff are great
Very kind friendly staff good served drinks. One of favourite coffee shops
Incredibly slow staff, took forever to make drinks. It was busy but they seemed disorganised/poorly managed.
Good service, comfortable seating area, good coffee, friendly staff, much better than the one in St Peters street
Very friendly staff. Tea served in a pot rather than a mug, delicious coffee and tasty toasties...perfect lunch stop.
As usual costa maintain its quality as well as the customer service.✌
Lost a star because I had to clean my own table. It was a busy Sunday tho. Everyone was working very hard.
Standard branch of Costa, sited within The Maltings. Counter service of decent coffee, along with a fairly limited selection of pastries, sandwiches and snacks. There is some seating downstairs if the Ground Floor is busy. If you're lucky, you might find a vacant seat or two outside on a warm day. There are five or so small tables outside, including a couple under cover (often advisable in the UK!) Not an inspiring setting, but they have made an effort with pretty hanging baskets and shrubs.
Restaurantji Recommends
Costa Coffee shop with an excellent manager, fabulous person, always makes every effort to make all customers very welcome and team fantastic, service was quick, efficient and friendly. For a couple of years now, we have been visiting this Costa shop, always been extremely pleased with the quality of service, cleanliness of the shop. Had a nice atmosphere.
Decent Coffee Shop Restaurant with Decent Quality Coffee. Fantastic Hygiene \\u0026 Immaculate Service. Excellent for Family \\u0026 Friends. Excellent
Why is this Maltings branch of Costa more expensive than my local branch in Kent?
Brilliant place on a sunny day. Cool inside, fabulous band stand seating area outside for large coffees.
Good service, a bit slow, but friendly staff.