One of my usual places to go to either lunch or tea and a place where you can relax even if you want to work on your laptop, ipad or iphone.
Iain Stevenson
Always nice in Costa. But takeaway in this instance. Ham & cheese toasty great. Coffee always good and hot. The mince pies are delicious should have them all
Paul Wing
As we have found in a number of Costa, the tea pot doesn't get cleaned properly. Tea stained spout and surrounding area doesn't look great ?
Philip Ireland
Nice coffee, tea & toasties.
London Viewer
Went in here on 8th November and the two girls working literally managed what it takes 8 people to in other Costa branches. The place was full but clean and tidy with no queue. Drinks and food were made very quickly. Well done.
Jo Wilkind
I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience at your Waterfields store in Watford. While I have been a loyal customer of Costa Coffee for some time now, my recent visit on 14 September left me extremely disappointed.I, along with three other customers, noticed that the air conditioning was uncomfortably cold. We kindly requested that the air conditioning either be turned off or adjusted to a more moderate setting. To our relief, a gentleman on your staff acknowledged our concerns and went inside. However, to our surprise, he returned and informed us that he was unable to lower the air conditioning or turn it off due to Costa Coffee standards.The situation took an unpleasant turn when we suspected that the manager on duty was involved in preventing the adjustment of the air conditioning. Her attitude was quite rude, and it seemed that she had interfered with the gentleman's attempt to assist us.Shortly thereafter, same man approached us and genuinely apologized, acknowledging that the temperature was indeed too cold. He assured us that he would turn off the air conditioning, which he promptly did. We appreciated his effort to make us comfortable.Unfortunately, our frustration escalated when a woman from your team later turned the air conditioning back on, disregarding our previous agreement. This left us feeling both frustrated and uncomfortable.I would like to highlight that I have been a regular patron of this particular store for quite some time and have always enjoyed warm and welcoming service. However, recent experiences have left me questioning the quality of service and professionalism exhibited by the staff.I sincerely hope that you will address this issue promptly and ensure that such incidents do not recur in the future. I value my relationship with Costa Coffee and believe that your reputation for excellent service should be upheld.Thank you for your attention to this matter. I look forward to hearing from you and hope to see improvements in the service and atmosphere at the Waterfields store in Watford.Sincerely,
Sara Adams
Really helpful staff on my visit there.
Mark Woollams
Nice atmosphere and staff were friendly
Vito Berisha
Try to avoid this place, I prefer the independent coffee shops. Better coffee and service elsewhere
yasmin suleman
Lovely environment, lovely workers especially Tiana and Shubh. Tiana was very welcoming and down to earth. And nailed my drink.
Nice place to get a drink or snack while shopping.
Christopher Gannon
Drive thru was terribly slow. Got to the window. Was told I ordered mango but I actually ordered berry. Then was rudely told by another person I ordered mango. No apology. Then was basically thrown my drink through the window. Lid wasn't even on properly. Won't be coming here again
M Azhar Kamil Azmi (Aja)
I'm happy to write a feedback about the excellent customer service provided by the new face (Asian men with a pony tail) at your coffee shop. I was impressed by the exceptional service provided by him. who had a smiley face and high level of confidence during the busiest time. He went above and beyond to ensure that all the customers are happy and having good experience.The level of service he provided was truly remarkable and exceeded my expectations. I felt like I was dining at a five-star restaurant in Dubai rather than a coffee shop. The attention to detail and dedication to providing the best customer service was evident in his every action. I appreciated the warm and welcoming environment he created, which made my visit more enjoyable. He truly made my visit to your coffee shop a delightful one, and I look forward to returningKeep up the great work!
Arshath Mo
I'm happy to write a feedback about the excellent customer service provided by the new face (Asian men with a pony tail) at your coffee shop. I was impressed by the exceptional service provided by him. who had a smiley face and high level of confidence during the busiest time. He went above and beyond to ensure that all the customers are happy and having good experience.The level of service he provided was truly remarkable and exceeded my expectations. I felt like I was dining at a five-star restaurant in Dubai rather than a coffee shop. The attention to detail and dedication to providing the best customer service was evident in his every action. I appreciated the warm and welcoming environment he created, which made my visit more enjoyable. He truly made my visit to your coffee shop a delightful one, and I look forward to returningKeep up the great work!
One of my usual places to go to either lunch or tea and a place where you can relax even if you want to work on your laptop, ipad or iphone.
Always nice in Costa. But takeaway in this instance. Ham & cheese toasty great. Coffee always good and hot. The mince pies are delicious should have them all
As we have found in a number of Costa, the tea pot doesn't get cleaned properly. Tea stained spout and surrounding area doesn't look great ?
Nice coffee, tea & toasties.
Went in here on 8th November and the two girls working literally managed what it takes 8 people to in other Costa branches. The place was full but clean and tidy with no queue. Drinks and food were made very quickly. Well done.
I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent experience at your Waterfields store in Watford. While I have been a loyal customer of Costa Coffee for some time now, my recent visit on 14 September left me extremely disappointed.I, along with three other customers, noticed that the air conditioning was uncomfortably cold. We kindly requested that the air conditioning either be turned off or adjusted to a more moderate setting. To our relief, a gentleman on your staff acknowledged our concerns and went inside. However, to our surprise, he returned and informed us that he was unable to lower the air conditioning or turn it off due to Costa Coffee standards.The situation took an unpleasant turn when we suspected that the manager on duty was involved in preventing the adjustment of the air conditioning. Her attitude was quite rude, and it seemed that she had interfered with the gentleman's attempt to assist us.Shortly thereafter, same man approached us and genuinely apologized, acknowledging that the temperature was indeed too cold. He assured us that he would turn off the air conditioning, which he promptly did. We appreciated his effort to make us comfortable.Unfortunately, our frustration escalated when a woman from your team later turned the air conditioning back on, disregarding our previous agreement. This left us feeling both frustrated and uncomfortable.I would like to highlight that I have been a regular patron of this particular store for quite some time and have always enjoyed warm and welcoming service. However, recent experiences have left me questioning the quality of service and professionalism exhibited by the staff.I sincerely hope that you will address this issue promptly and ensure that such incidents do not recur in the future. I value my relationship with Costa Coffee and believe that your reputation for excellent service should be upheld.Thank you for your attention to this matter. I look forward to hearing from you and hope to see improvements in the service and atmosphere at the Waterfields store in Watford.Sincerely,
Really helpful staff on my visit there.
Nice atmosphere and staff were friendly
Try to avoid this place, I prefer the independent coffee shops. Better coffee and service elsewhere
Lovely environment, lovely workers especially Tiana and Shubh. Tiana was very welcoming and down to earth. And nailed my drink.
Restaurantji Recommends
Very good location with glass roof.. loved it
Nice place to get a drink or snack while shopping.
Drive thru was terribly slow. Got to the window. Was told I ordered mango but I actually ordered berry. Then was rudely told by another person I ordered mango. No apology. Then was basically thrown my drink through the window. Lid wasn't even on properly. Won't be coming here again
I'm happy to write a feedback about the excellent customer service provided by the new face (Asian men with a pony tail) at your coffee shop. I was impressed by the exceptional service provided by him. who had a smiley face and high level of confidence during the busiest time. He went above and beyond to ensure that all the customers are happy and having good experience.The level of service he provided was truly remarkable and exceeded my expectations. I felt like I was dining at a five-star restaurant in Dubai rather than a coffee shop. The attention to detail and dedication to providing the best customer service was evident in his every action. I appreciated the warm and welcoming environment he created, which made my visit more enjoyable. He truly made my visit to your coffee shop a delightful one, and I look forward to returningKeep up the great work!
I'm happy to write a feedback about the excellent customer service provided by the new face (Asian men with a pony tail) at your coffee shop. I was impressed by the exceptional service provided by him. who had a smiley face and high level of confidence during the busiest time. He went above and beyond to ensure that all the customers are happy and having good experience.The level of service he provided was truly remarkable and exceeded my expectations. I felt like I was dining at a five-star restaurant in Dubai rather than a coffee shop. The attention to detail and dedication to providing the best customer service was evident in his every action. I appreciated the warm and welcoming environment he created, which made my visit more enjoyable. He truly made my visit to your coffee shop a delightful one, and I look forward to returningKeep up the great work!