Don't use the mc delivery app the staff always leave items missing from your order, it is not the driver the bags are sealed, it has happened several times now probably so they can eat it themselves, then you have the agro of having to get a refund through uber eats who don't refund the full value of the missing item, and of course someone has to go without their dinner, complete and utter rip off just under £40 and missing burgers despite saying its been checked and sealed by mcdonald's staff, it's a bit weird how they always leave items out when they mess up orders but NEVER accidentally give you an extra item, the only explanation for this is the staff on the rob
Sajad Rezaee
I don’t know why I had food from this place, not good
Cristian Predescu (Cris)
Wait time was good and the food is McDonald's
David Jas
Very busy. Lack of inside seats. Food - typical
Haroon Chaudhry
After visiting other restaurants I took a chance on ordering from the McDonalds app with this restaurant. On receiving the order which was delivered via a Uber Partner, the food was stone cold, there was a hair in the fish burger, the drink was spilt all inside the bag and there were several items which were missing and did not make it to me. On reaching out to Uber I was told that because it was delivered via McDonalds I need to reach out to the restaurant. When I contacted the restaurant they were extremely rude, felt like I was an inconveniences and suggested I speak to my bank to get a refund. The experience was very frustrating and in the end I ended up disposing of the meal which I had paid for, and am seriously considering never purchasing a McDonalds item again.Piece of advice, do not visit this restaurant and please do not purchase from here. You will be disappointed and the service will just frustrate you as it did to me.
Elliot Pearce
Absolute joke of a restaurant! These people are not qualified to make a burger or cook fries! How hard can it be!?!?! ?I don't even like McDonald's, but I suffer to please my partner. I dont know why she thinks its going to be any better than the last time. Every single time we receive it, it's stone cold and thrown together like they've closed their eyes! We now have the oven preheated for the fries. I'm not having it anymore. They are never getting any of my hard earned money ever again. Richard and Maurice McDonald would be turning in their graves.The burger was at a temperature of 35.2° and the chips were 41.8°. Which I'm sure could give you food poisoning...if it was real beef. We throw them in the microwave just to make sure we are not ill.I know it's fast food but come on, where's the standards!?!? Prices have gone up and quality has gone down!Deliveroo are happy for us to pay and eat this as they don't seem to thinks its a problem. Goes to show what they think of their customers money, health and experience!Have a look at these photos for a good laugh!
David Price
Shambolic, you order fast food to get your order and leave.But no. The best thing to do is check your order before you leave as apparently following a list and placing it in a bag is just to difficult.And wh e you call to to state this, picking up the phone is too difficult as it just rings out.
you knowme
Customer service is always good here and is always busy. The car park is clean and well maintained. Sometimes is hard to find parking.
prince joshy
Overall ...The management under the new manager is extra ordinary ... each and every employee is soo good in every manner ...and the services that provides is soo good ..and the food is prepared in a hygienic environment with proper precautions. If everyone expects a VVIP treatment ..that not possibe .. because its busy restaurant..and at my view .. there doing at the maximum level they can do ....
The food didn’t arrive and when it did good was cold nothing we ordered was in the bag one bag was just empty.
Aaron Johnson
This McDonald's is by far the worst around this part of Hertfordshire. You're lucky if your order takes less than 20 minutes as in store customers seem to be less of a priority than the all the delivery app orders.And when you check with the manager who hands you your order that it is all correct only to find when you get home that there are missing items good luck! No one at the store answers the phone so you end up having to deal with a godawful chat bot on the website. You have to go through a shed load of questions repeating themselves for every item missing from the order. And even though you order through their App you have to provide a receipt despite there not a physical receipt or a digital one you can attach.Almost 24 hours on and no sign of a reply apart from automated bot.What the hell has happened to McDonald's these days?
Krasi Kostadinov
The last two times I had decided to have lunch here, the situation here was equally bad.On the first day, there was a large amount of staff behind the tills, which is supposed to mean fast service, however this wasn't the case. You wait a lot to get served, there is no space to eat in, especially if you come in with a number of people, because the floor above is always closed with the reason being that they have said that there aren't enough customers, which is clearly not the case. The host boy clearly had no experience for his position, and only served food to customers (he didn't clean after customers). When asked "can you seat our family somewhere as the top floor is closed", he answered by asking us to wait until somebody else left their table. On the next day, the same boy served our order, but without fries even though we ordered them. I asked him if he could bring them to us and showed him the receipt, but he looked lost or confused. So I had to explain the same thing 2 more times that we had 1 order of missing fries. I also gave him our receipt to go tell his manager, and after 15 minutes after I had finished my lunch, I finally received our fries (perhaps unsalted as revenge ?).Another negative was that all customers which needed the toilet, needed to queue up for the only (disabled) toilet on the ground floor (since upstairs is closed as previously mentioned).I find it hard to believe that there is a McDonald's with so much staff, with no drive through, and yet the service being such a low standard.
Georgina T
Quick self service, had an Oreo McFlurry. The ice cream was actually better than some I've had before at McDonald's. It was more solid and didn't melt as fast but also didn't taste just like ice.
Tea K
It was a daunting experience. My daughters ordered their meals using the self serve. They had their numbers. Another child got up and claimed the younger daughter’s meal due to the wrong number. As she got up and tried to explain involving her older sister, the manager in charge was very rude even as the junior members of staff explained what happened. He was rude to the customers as well as the staff on duty. Who does that? It’s Saturday the 29th July 18:35. Never again!
Great MCd's. Everything as you'd expect.
Don't use the mc delivery app the staff always leave items missing from your order, it is not the driver the bags are sealed, it has happened several times now probably so they can eat it themselves, then you have the agro of having to get a refund through uber eats who don't refund the full value of the missing item, and of course someone has to go without their dinner, complete and utter rip off just under £40 and missing burgers despite saying its been checked and sealed by mcdonald's staff, it's a bit weird how they always leave items out when they mess up orders but NEVER accidentally give you an extra item, the only explanation for this is the staff on the rob
I don’t know why I had food from this place, not good
Wait time was good and the food is McDonald's
Very busy. Lack of inside seats. Food - typical
After visiting other restaurants I took a chance on ordering from the McDonalds app with this restaurant. On receiving the order which was delivered via a Uber Partner, the food was stone cold, there was a hair in the fish burger, the drink was spilt all inside the bag and there were several items which were missing and did not make it to me. On reaching out to Uber I was told that because it was delivered via McDonalds I need to reach out to the restaurant. When I contacted the restaurant they were extremely rude, felt like I was an inconveniences and suggested I speak to my bank to get a refund. The experience was very frustrating and in the end I ended up disposing of the meal which I had paid for, and am seriously considering never purchasing a McDonalds item again.Piece of advice, do not visit this restaurant and please do not purchase from here. You will be disappointed and the service will just frustrate you as it did to me.
Absolute joke of a restaurant! These people are not qualified to make a burger or cook fries! How hard can it be!?!?! ?I don't even like McDonald's, but I suffer to please my partner. I dont know why she thinks its going to be any better than the last time. Every single time we receive it, it's stone cold and thrown together like they've closed their eyes! We now have the oven preheated for the fries. I'm not having it anymore. They are never getting any of my hard earned money ever again. Richard and Maurice McDonald would be turning in their graves.The burger was at a temperature of 35.2° and the chips were 41.8°. Which I'm sure could give you food poisoning...if it was real beef. We throw them in the microwave just to make sure we are not ill.I know it's fast food but come on, where's the standards!?!? Prices have gone up and quality has gone down!Deliveroo are happy for us to pay and eat this as they don't seem to thinks its a problem. Goes to show what they think of their customers money, health and experience!Have a look at these photos for a good laugh!
Shambolic, you order fast food to get your order and leave.But no. The best thing to do is check your order before you leave as apparently following a list and placing it in a bag is just to difficult.And wh e you call to to state this, picking up the phone is too difficult as it just rings out.
Customer service is always good here and is always busy. The car park is clean and well maintained. Sometimes is hard to find parking.
Overall ...The management under the new manager is extra ordinary ... each and every employee is soo good in every manner ...and the services that provides is soo good ..and the food is prepared in a hygienic environment with proper precautions. If everyone expects a VVIP treatment ..that not possibe .. because its busy restaurant..and at my view .. there doing at the maximum level they can do ....
Restaurantji Recommends
The food didn’t arrive and when it did good was cold nothing we ordered was in the bag one bag was just empty.
This McDonald's is by far the worst around this part of Hertfordshire. You're lucky if your order takes less than 20 minutes as in store customers seem to be less of a priority than the all the delivery app orders.And when you check with the manager who hands you your order that it is all correct only to find when you get home that there are missing items good luck! No one at the store answers the phone so you end up having to deal with a godawful chat bot on the website. You have to go through a shed load of questions repeating themselves for every item missing from the order. And even though you order through their App you have to provide a receipt despite there not a physical receipt or a digital one you can attach.Almost 24 hours on and no sign of a reply apart from automated bot.What the hell has happened to McDonald's these days?
The last two times I had decided to have lunch here, the situation here was equally bad.On the first day, there was a large amount of staff behind the tills, which is supposed to mean fast service, however this wasn't the case. You wait a lot to get served, there is no space to eat in, especially if you come in with a number of people, because the floor above is always closed with the reason being that they have said that there aren't enough customers, which is clearly not the case. The host boy clearly had no experience for his position, and only served food to customers (he didn't clean after customers). When asked "can you seat our family somewhere as the top floor is closed", he answered by asking us to wait until somebody else left their table. On the next day, the same boy served our order, but without fries even though we ordered them. I asked him if he could bring them to us and showed him the receipt, but he looked lost or confused. So I had to explain the same thing 2 more times that we had 1 order of missing fries. I also gave him our receipt to go tell his manager, and after 15 minutes after I had finished my lunch, I finally received our fries (perhaps unsalted as revenge ?).Another negative was that all customers which needed the toilet, needed to queue up for the only (disabled) toilet on the ground floor (since upstairs is closed as previously mentioned).I find it hard to believe that there is a McDonald's with so much staff, with no drive through, and yet the service being such a low standard.
Quick self service, had an Oreo McFlurry. The ice cream was actually better than some I've had before at McDonald's. It was more solid and didn't melt as fast but also didn't taste just like ice.
It was a daunting experience. My daughters ordered their meals using the self serve. They had their numbers. Another child got up and claimed the younger daughter’s meal due to the wrong number. As she got up and tried to explain involving her older sister, the manager in charge was very rude even as the junior members of staff explained what happened. He was rude to the customers as well as the staff on duty. Who does that? It’s Saturday the 29th July 18:35. Never again!