I booked the Afternoon Tea at Cast Iron Grill for a treat for my Mum and Nan for Mother’s Day, and overall, we were not impressed.- On arrival, we were sat in the Lobby area rather than inside the actual restaurant, as the restaurant was full of customers that had booked the Sunday Carvery. That’s fine and understandable, however we were sat in a booth on sofas, and our table was a very low coffee table style, which we had to hunch over to eat. Being 5 months pregnant, this was not ideal for my back, but clearly all of the other tables in the lobby area were also very low, so no other options available.- As soon as we had sat down, we were not shown any menus of the selection of tea’s/ alcoholic additional options, and the waitress just came straight over to ask what tea we would like. We were then told our food will be out shortly, even though they hadn’t checked for any dietary requirements etc. I had my 4 year old with us, and asked if there was a child’s version, or a child’s menu we could see as she would obviously not be having a full adult Afternoon Tea- They looked quite put out by this request, but did then bring us over the child’s menu.- Our afternoon Tea food came out very quickly, and I put in the order for my daughter’s child’s meal- a main, and an ice cream for dessert. When her main meal did finally come, the ice cream was brought out at the same time- Not ideal when its starts melting, and also trying to tell a 4 year old that they have to eat their main food before having their ice cream!- The actual Afternoon Tea provided was quite underwhelming, and I also noticed that they were missing the ‘homemade sausage rolls’, which were on the menu online. When I questioned this, the waitress went to the kitchen to check, and returned saying there were no sausage rolls, but some sort of ‘ham hock’ thing instead. I said ok, that would be great, thanks. They never arrived.- We had been there for 35 minutes, when one of the waitresses hastily brought over our bill and said ‘here’s your bill, when you’re ready, please pay at the bar’. Obviously we had the sense we were being rushed out, but I asked if we could have some more tea, as we had all ran out and we were all still eating.- When I checked the bill, I couldn’t believe there had been a 12.5% service charge added, meaning an extra £10 something added to the bill. With the service we had received, I asked to take this service charge off when paying, and no questions were asked.Overall, we were all very unimpressed, dissatisfied, felt rushed and as though we were an inconvenience. A real shame on what should have been a nice Mother’s Day experience.
Chadlondontown
Absolutely lovely stay and dinner! Karen and jimmy exceptional service, thank you for looking after us!
Lynn M
Great spot for couples. Good steak. Cheese board wasn't up to standard. Surf and Turf was real good Nice brownie Good Italian Wine
Shaen Palkhiwalla
Given this is a restaurant within a Marriott, I had high hopes, but left disappointed. I ordered the burger, but it was so over cooked. The bacon was also over cooked and crunchy. My wife ordered a caesar salad with steak strips medium, but it came medium rare. It was also super chewy and inedible. The service however is top notch, but doesn't really make up for the poor standard of food.Parking: Plenty of spots and freeKid-friendliness: They offer high chairs and kids menu
744StephenB
Awesome food and great service. My server Emma was amazing, friendly and attentive! Highly recommend this restaurant especially if you are staying at this first class hotel. I will definitely be back.
c0linwhite
The restaurant has a nice ambience and friendly staff. Our waitress was Izzy and she was very helpful, friendly and efficient. The food was good and we enjoyed ourselves. Our only suggestion is to have more fish dish options on the menu please.
Chris C
Great reception and welcome. Ruby was polite and available without being intrusive throughout the meal. Food was enjoyable and a good quality
Hamesh L
I regularly visit the location and am served by Ruby Can I say each time I have been served courteously and promptly Well done Ruby
Reynold D
Superb service from Ruby as always, the highlight of my stay! She's always very friendly. Very knowledgeable with the food and drinks. Cannot fault this place.
T3527DXsimons
we had a lovely 3 course meal here food was amazing ?. Ruby was our server and she was 5 star really knowledgeable friendly and top notch customer service will definitely visit again !!
Fantastic service from Ruby, can’t fault her professionalism. Great personality, service with a smile!
frank miall
The staff the food the surroundings, 6starsParking: No problem s
FrankMiall
First thing breakfast very nice indeed. Everything and more, staff amazing thank you Shirley first class customer service. Best breakfast!!!
jonathan stanton
Shocking service took well over an hour to get served
big Mike
Thier fish and chips was particularly terrible it felt like flour and grease mixed with fish and quiet frankly simply terrible.. l'll give it to them the desert was amazing but they should please throw out the Friday soup of the day 31st of march thank you.. love and light
I booked the Afternoon Tea at Cast Iron Grill for a treat for my Mum and Nan for Mother’s Day, and overall, we were not impressed.- On arrival, we were sat in the Lobby area rather than inside the actual restaurant, as the restaurant was full of customers that had booked the Sunday Carvery. That’s fine and understandable, however we were sat in a booth on sofas, and our table was a very low coffee table style, which we had to hunch over to eat. Being 5 months pregnant, this was not ideal for my back, but clearly all of the other tables in the lobby area were also very low, so no other options available.- As soon as we had sat down, we were not shown any menus of the selection of tea’s/ alcoholic additional options, and the waitress just came straight over to ask what tea we would like. We were then told our food will be out shortly, even though they hadn’t checked for any dietary requirements etc. I had my 4 year old with us, and asked if there was a child’s version, or a child’s menu we could see as she would obviously not be having a full adult Afternoon Tea- They looked quite put out by this request, but did then bring us over the child’s menu.- Our afternoon Tea food came out very quickly, and I put in the order for my daughter’s child’s meal- a main, and an ice cream for dessert. When her main meal did finally come, the ice cream was brought out at the same time- Not ideal when its starts melting, and also trying to tell a 4 year old that they have to eat their main food before having their ice cream!- The actual Afternoon Tea provided was quite underwhelming, and I also noticed that they were missing the ‘homemade sausage rolls’, which were on the menu online. When I questioned this, the waitress went to the kitchen to check, and returned saying there were no sausage rolls, but some sort of ‘ham hock’ thing instead. I said ok, that would be great, thanks. They never arrived.- We had been there for 35 minutes, when one of the waitresses hastily brought over our bill and said ‘here’s your bill, when you’re ready, please pay at the bar’. Obviously we had the sense we were being rushed out, but I asked if we could have some more tea, as we had all ran out and we were all still eating.- When I checked the bill, I couldn’t believe there had been a 12.5% service charge added, meaning an extra £10 something added to the bill. With the service we had received, I asked to take this service charge off when paying, and no questions were asked.Overall, we were all very unimpressed, dissatisfied, felt rushed and as though we were an inconvenience. A real shame on what should have been a nice Mother’s Day experience.
Absolutely lovely stay and dinner! Karen and jimmy exceptional service, thank you for looking after us!
Great spot for couples. Good steak. Cheese board wasn't up to standard. Surf and Turf was real good Nice brownie Good Italian Wine
Given this is a restaurant within a Marriott, I had high hopes, but left disappointed. I ordered the burger, but it was so over cooked. The bacon was also over cooked and crunchy. My wife ordered a caesar salad with steak strips medium, but it came medium rare. It was also super chewy and inedible. The service however is top notch, but doesn't really make up for the poor standard of food.Parking: Plenty of spots and freeKid-friendliness: They offer high chairs and kids menu
Awesome food and great service. My server Emma was amazing, friendly and attentive! Highly recommend this restaurant especially if you are staying at this first class hotel. I will definitely be back.
The restaurant has a nice ambience and friendly staff. Our waitress was Izzy and she was very helpful, friendly and efficient. The food was good and we enjoyed ourselves. Our only suggestion is to have more fish dish options on the menu please.
Great reception and welcome. Ruby was polite and available without being intrusive throughout the meal. Food was enjoyable and a good quality
I regularly visit the location and am served by Ruby Can I say each time I have been served courteously and promptly Well done Ruby
Superb service from Ruby as always, the highlight of my stay! She's always very friendly. Very knowledgeable with the food and drinks. Cannot fault this place.
we had a lovely 3 course meal here food was amazing ?. Ruby was our server and she was 5 star really knowledgeable friendly and top notch customer service will definitely visit again !!
Restaurantji Recommends
Fantastic service from Ruby, can’t fault her professionalism. Great personality, service with a smile!
The staff the food the surroundings, 6starsParking: No problem s
First thing breakfast very nice indeed. Everything and more, staff amazing thank you Shirley first class customer service. Best breakfast!!!
Shocking service took well over an hour to get served
Thier fish and chips was particularly terrible it felt like flour and grease mixed with fish and quiet frankly simply terrible.. l'll give it to them the desert was amazing but they should please throw out the Friday soup of the day 31st of march thank you.. love and light