Its 18:00, Thursday night, so it is two hours until closing. All the chairs are on the table for floor mopping and drinks purposely are served in takeaway cups for all eat-in customers. Not welcoming atmosphere. Cannot wait to finish??
Niall McDaid
Drinks and food were good but expensive for what they are (as any Costa is). The service was really good, the man serving was really efficient and helpful.The customer toilets were horrible though and badly needed to be cleaned.
Em H
Experienced exemplary customer service from the staff at Thanet DT today. Most significantly from a staff member I believe is known as "Joe". He (and his fellow counter colleague) not only provided a friendly, welcoming, demeanor, but were super efficient in service. While both deserve credit for a positive encounter, great service and attention to detail, predominantly my experience was with "Joe" - who I believe is not a regular staff member of this store - his calm demeanor, friendly smiling nature, was so welcoming I was made to feel like nothing was too much trouble. Equally, his colleague on counter duty, proved that there is a very strong "team" ethos in this store whereby you feel like one person is serving you with their full attention, yet the other is beavering away giving another aspect of your order equal attention, to the point where the team fusion becomes one and therefore super efficient! Thank you "Joe" for the professionalism I both experienced, and witnessed, today and also to your colleague who not only gave me a name to call you, but, gave seamless support in providing my top-notch experience. Guys: you did *yourselves* proud! Unflappable under pressure, calm amidst the turmoil of demands from customers, polite, friendly smiles, efficient service, nothing too much trouble, great coffee, hot toasties, table service, great manners - whats not to love? Bravo!! You're doing a great job *thumbs up*. Feel proud - you deserve it.
Steve SF
Lots of empty seats but the tables hadn't been cleared. The person serving was continuously coughing. Food is pretty good but prices are getting steep. Plenty of free parking. Usual Costa set-up.
Martina
No iced drinks for like a month because their iced machine has been broken for that long. I won't bother to visit again.
Louise H
it’s 7:13 and the closing times 8pm - doors closed and locked and cashier not opening up. Utterly ridiculous!
Departure18366377559
The guy at counter looked like he was falling asleep while talking and apparently no iced drinks because they have no ice. This has been literally a month since their iced machine broke. Completely useless and won't bother visit again.
Billy Mitchell-Reid
Love costa HOWEVER price gone up and now you need 10 tokens to get a free coffee, hit twice by the looks of things...
Noah Darnley
I had a crummy experience at this establishment. The food quality was dreadful to say the least and the service took longer than I had previously anticipated. The place lacked atmosphere and felt oddly quiet. I would not recommend visiting this locality, I could recommend some alternatives in McDonalds and KFC.
Google user
Really lovely and friendly staff. Nice vibe - good place to work from. The only thing that isn’t clear is that the opening times listed on here and on the cafe door says open from 5am but that’s for the drive through only. It doesn’t say what time the actual cafe opens each day.
Really lovely and friendly staff. Nice vibe - good place to work from. The only thing that isn’t clear is that the opening times listed on here and on the cafe door says open from 5am but that’s for the drive through only. It doesn’t say what time the actual cafe opens each day.
Andrew Vine
Early morning and staff was happy and friendly, best Costa coffee shop i have been in , thank you for the black coffee and bacon bap, young lady who served me made my morning so much better ?
Wendy Webb
Frappes we’re very nice, slow service and got the order wrong on two frappes
Michael Denton
Lovely store and even lovelier staff. Can't get better coffee than Costa coffee.
Its 18:00, Thursday night, so it is two hours until closing. All the chairs are on the table for floor mopping and drinks purposely are served in takeaway cups for all eat-in customers. Not welcoming atmosphere. Cannot wait to finish??
Drinks and food were good but expensive for what they are (as any Costa is). The service was really good, the man serving was really efficient and helpful.The customer toilets were horrible though and badly needed to be cleaned.
Experienced exemplary customer service from the staff at Thanet DT today. Most significantly from a staff member I believe is known as "Joe". He (and his fellow counter colleague) not only provided a friendly, welcoming, demeanor, but were super efficient in service. While both deserve credit for a positive encounter, great service and attention to detail, predominantly my experience was with "Joe" - who I believe is not a regular staff member of this store - his calm demeanor, friendly smiling nature, was so welcoming I was made to feel like nothing was too much trouble. Equally, his colleague on counter duty, proved that there is a very strong "team" ethos in this store whereby you feel like one person is serving you with their full attention, yet the other is beavering away giving another aspect of your order equal attention, to the point where the team fusion becomes one and therefore super efficient! Thank you "Joe" for the professionalism I both experienced, and witnessed, today and also to your colleague who not only gave me a name to call you, but, gave seamless support in providing my top-notch experience. Guys: you did *yourselves* proud! Unflappable under pressure, calm amidst the turmoil of demands from customers, polite, friendly smiles, efficient service, nothing too much trouble, great coffee, hot toasties, table service, great manners - whats not to love? Bravo!! You're doing a great job *thumbs up*. Feel proud - you deserve it.
Lots of empty seats but the tables hadn't been cleared. The person serving was continuously coughing. Food is pretty good but prices are getting steep. Plenty of free parking. Usual Costa set-up.
No iced drinks for like a month because their iced machine has been broken for that long. I won't bother to visit again.
it’s 7:13 and the closing times 8pm - doors closed and locked and cashier not opening up. Utterly ridiculous!
The guy at counter looked like he was falling asleep while talking and apparently no iced drinks because they have no ice. This has been literally a month since their iced machine broke. Completely useless and won't bother visit again.
Love costa HOWEVER price gone up and now you need 10 tokens to get a free coffee, hit twice by the looks of things...
I had a crummy experience at this establishment. The food quality was dreadful to say the least and the service took longer than I had previously anticipated. The place lacked atmosphere and felt oddly quiet. I would not recommend visiting this locality, I could recommend some alternatives in McDonalds and KFC.
Really lovely and friendly staff. Nice vibe - good place to work from. The only thing that isn’t clear is that the opening times listed on here and on the cafe door says open from 5am but that’s for the drive through only. It doesn’t say what time the actual cafe opens each day.
Restaurantji Recommends
Really lovely and friendly staff. Nice vibe - good place to work from. The only thing that isn’t clear is that the opening times listed on here and on the cafe door says open from 5am but that’s for the drive through only. It doesn’t say what time the actual cafe opens each day.
Early morning and staff was happy and friendly, best Costa coffee shop i have been in , thank you for the black coffee and bacon bap, young lady who served me made my morning so much better ?
Frappes we’re very nice, slow service and got the order wrong on two frappes
Lovely store and even lovelier staff. Can't get better coffee than Costa coffee.
What's not to like about costagreat coffee