Had a delightful supper here, on a Canterbury stay.Seemed one of those places, you instantly like & feel at ease in. I think that's down to lay-out of the place & staff? Staff were very friendly.I always have a mental check-off list I/we stick to, wherever we visit;* If you are welcomed when you arrive.* When the cutlery & table is clean.* When the toilets are clean.Then the chances are, you will have a nice evening.We did.
Cm101010
Very tasty pizzas. Service very attentive and friendly. Atmosphere in an old house is super cozy. We were upstairs in a small room with a fireplace, very cozy.Vegetarian options: Some pizzas and pastas to choose from. Also some finger food. Some can also be ordered vegan.
Simon Wildon
Food was okay, I just picked the wrong dish, as it was a small portion. Service wasn't great should have been quicker as it was a quiet Saturday lunch?? For a large chain standards should be better. If you're going to seat customers maybe take a drink order at the start or faster than 15 mins. Not sure if we will return. Sorry.
Sehrish Rubab
Appalling behaviour by staff... absolute disgrace..
Issa Shah
staff was racist to me and my family waitress kept walking away and rolling her eyes ?.In the end we had to leave before we got to oder the food because of their racist behaviour
Matthew Breeze
Excellent food, but no beer on
Lynda Williams
Lovely place right by the theatre.
alan
Definitely will not be coming here again.Awful food, awful service, extortionate prices. Waste of my money and time.Asked for a table of three and they say us down.Our server had no customer service skills and forgot about us.Food came out, awful.Calzone was cold, pasta was bland and tasteless.One pasta dish (carbonara) had two different types of pasta in.Cleared our table without asking if we wanted dessert/if everything was okay. Came back 10 minutes later with a menu, came back a further 15 minutes asking for our order. (News flash, we didnt)Asked for the bill.Charged us four pounds for a bottle of coke.In my pasta, i asked for extra spinach and mushrooms. I counted two spinach leaves, and about four mushroom chunks. Charged me four pounds for those vegetables.For three people, it came to £75.Absolute atrocious place its a wonder they have any customers.Would rather go hungry then dine here again.
Alan Halliday
Just a nice friendly casual place to spend time with someone
SUSAN Wickenden
Service greatFood reasonableLots of choiceKid-friendliness: Kids menu good value and good food
The staff are pretty ignorant and were rude at times, I could say other patrons were quite happy with their service.Maybe Racist, as we were 5 Indians on the table.I had to get up twice from my seat to grab their attention, although food was good, as Zizzi quality is maintained.the overall vibe of the place and staff behaviour put us off.The management really need to retrain their staff with customer service and weed out the racist ones. You can't have racist staff at one of your most popular tourist sites.TLDR : If you are tourists ,stay away from here. The staff is racist.Vegetarian options: Not Many Options, the staff couldnt even describe the dish as they have never had the vegetarian pizza.
Anju Rajbangshi
Amazing food !! Really impressed. I had ordered pasta with the name ‘Casareccia Pollo Piccante’. Found it so delicious that I ended up going there twice in a matter of two days. Spice level was medium and the sauce was mouth watering.Would highly recommend to try it. Kudos to the chef !!
Madeleine Burke
We came here last night for our Christmas Works Do, they had plenty of staff on hand and checking on us to make sure we had enough drinks etc. The starters and mains were served relatively quickly and all staff were extremely accommodating. Food was also brilliant!Parking: Pound Lane Car Park is very close by.
Maddie E
I rarely leave a bad review but I felt this was necessary. I go out for lunch on Christmas Eve after the pantomime every year with my partner, we were both in high spirits when we arrived at the restaurant. We were sat down on a clear table (no menu/ cutlery) and had to chase the server for a menu, this was not a problem, they were quite busy. We both opted for the festive set menu and chose a cocktail. After a while, the server came back with our drinks- he got to the table and dropped the entire tray in my lap. I was annoyed, but accidents happen. He didn’t really apologise and didn’t rush to want to grab any napkins/ wipes to dry my now very sticky clothes. The family next to us offered baby wipes instead. He came back a long while later with a tissue to *half* mop up the floor, this was still a slipping hazard and he did a very half assed job in mopping up. I got a full new glass of Prosecco, although my partner wasn’t given a new cocktail. Given that they were £10, I would have thought that if half of the drink was on the floor, we would have been given a replacement. The tropical cocktail was very unpleasant and you would be better off going to Citi Terrace to spend that kind of money on a drink. Starters arrived about 30 minutes later, these were very nice and probably the best course of the lunch. We did however have to scout the restaurant for some (dirty) cutlery before we could start. The pizza however took almost an hour to arrive, this was simply OK. We ordered our dessert in advance as the pizza arrived as our train was leaving Canterbury West in 35 minutes and we had already been sat for over 90 minutes. As we were having the second slice of pizza, our desserts were slammed on the table aggressively. After this, the meal was ruined and we were both quite irritated. Desserts were nice, but cold/ melted by the time we ate our pizza. Safe to say, no tip was left. Overall: service was abysmal, food was average and we will definitely not be returning.
Phil P
The staff were very condescending cutlery was dirty and the service was crap would not recommend this restaurant to anybody food was warm and not very nice
Had a delightful supper here, on a Canterbury stay.Seemed one of those places, you instantly like & feel at ease in. I think that's down to lay-out of the place & staff? Staff were very friendly.I always have a mental check-off list I/we stick to, wherever we visit;* If you are welcomed when you arrive.* When the cutlery & table is clean.* When the toilets are clean.Then the chances are, you will have a nice evening.We did.
Very tasty pizzas. Service very attentive and friendly. Atmosphere in an old house is super cozy. We were upstairs in a small room with a fireplace, very cozy.Vegetarian options: Some pizzas and pastas to choose from. Also some finger food. Some can also be ordered vegan.
Food was okay, I just picked the wrong dish, as it was a small portion. Service wasn't great should have been quicker as it was a quiet Saturday lunch?? For a large chain standards should be better. If you're going to seat customers maybe take a drink order at the start or faster than 15 mins. Not sure if we will return. Sorry.
Appalling behaviour by staff... absolute disgrace..
staff was racist to me and my family waitress kept walking away and rolling her eyes ?.In the end we had to leave before we got to oder the food because of their racist behaviour
Excellent food, but no beer on
Lovely place right by the theatre.
Definitely will not be coming here again.Awful food, awful service, extortionate prices. Waste of my money and time.Asked for a table of three and they say us down.Our server had no customer service skills and forgot about us.Food came out, awful.Calzone was cold, pasta was bland and tasteless.One pasta dish (carbonara) had two different types of pasta in.Cleared our table without asking if we wanted dessert/if everything was okay. Came back 10 minutes later with a menu, came back a further 15 minutes asking for our order. (News flash, we didnt)Asked for the bill.Charged us four pounds for a bottle of coke.In my pasta, i asked for extra spinach and mushrooms. I counted two spinach leaves, and about four mushroom chunks. Charged me four pounds for those vegetables.For three people, it came to £75.Absolute atrocious place its a wonder they have any customers.Would rather go hungry then dine here again.
Just a nice friendly casual place to spend time with someone
Service greatFood reasonableLots of choiceKid-friendliness: Kids menu good value and good food
Restaurantji Recommends
The staff are pretty ignorant and were rude at times, I could say other patrons were quite happy with their service.Maybe Racist, as we were 5 Indians on the table.I had to get up twice from my seat to grab their attention, although food was good, as Zizzi quality is maintained.the overall vibe of the place and staff behaviour put us off.The management really need to retrain their staff with customer service and weed out the racist ones. You can't have racist staff at one of your most popular tourist sites.TLDR : If you are tourists ,stay away from here. The staff is racist.Vegetarian options: Not Many Options, the staff couldnt even describe the dish as they have never had the vegetarian pizza.
Amazing food !! Really impressed. I had ordered pasta with the name ‘Casareccia Pollo Piccante’. Found it so delicious that I ended up going there twice in a matter of two days. Spice level was medium and the sauce was mouth watering.Would highly recommend to try it. Kudos to the chef !!
We came here last night for our Christmas Works Do, they had plenty of staff on hand and checking on us to make sure we had enough drinks etc. The starters and mains were served relatively quickly and all staff were extremely accommodating. Food was also brilliant!Parking: Pound Lane Car Park is very close by.
I rarely leave a bad review but I felt this was necessary. I go out for lunch on Christmas Eve after the pantomime every year with my partner, we were both in high spirits when we arrived at the restaurant. We were sat down on a clear table (no menu/ cutlery) and had to chase the server for a menu, this was not a problem, they were quite busy. We both opted for the festive set menu and chose a cocktail. After a while, the server came back with our drinks- he got to the table and dropped the entire tray in my lap. I was annoyed, but accidents happen. He didn’t really apologise and didn’t rush to want to grab any napkins/ wipes to dry my now very sticky clothes. The family next to us offered baby wipes instead. He came back a long while later with a tissue to *half* mop up the floor, this was still a slipping hazard and he did a very half assed job in mopping up. I got a full new glass of Prosecco, although my partner wasn’t given a new cocktail. Given that they were £10, I would have thought that if half of the drink was on the floor, we would have been given a replacement. The tropical cocktail was very unpleasant and you would be better off going to Citi Terrace to spend that kind of money on a drink. Starters arrived about 30 minutes later, these were very nice and probably the best course of the lunch. We did however have to scout the restaurant for some (dirty) cutlery before we could start. The pizza however took almost an hour to arrive, this was simply OK. We ordered our dessert in advance as the pizza arrived as our train was leaving Canterbury West in 35 minutes and we had already been sat for over 90 minutes. As we were having the second slice of pizza, our desserts were slammed on the table aggressively. After this, the meal was ruined and we were both quite irritated. Desserts were nice, but cold/ melted by the time we ate our pizza. Safe to say, no tip was left. Overall: service was abysmal, food was average and we will definitely not be returning.
The staff were very condescending cutlery was dirty and the service was crap would not recommend this restaurant to anybody food was warm and not very nice