Waited 15 minutes for a 1 item order (regular popcorn chicken) and had the order go up on the screen and then come off, seems like they are lying to management. Terrible communication and service 1/5 stars Poor quality food
Paul635
Staff not interested, unfriendly. Food was cold, uncooked and bland. Over priced, not quality. Won’t go again. …………..
Google user
This is a very well run operation that I’m guessing is a franchise business. They serve food promptly and the chicken is really properly cooked. One small gripe is the chips are under done for my liking but that’s the same in most places I go. The gravy pots are legendary and I recommend to give it a go if you like fried chicken. There’s lots of seating in the shared seating areas. You can also charge your phone free in a couple of places that are located in the shared seating area close to Nandos. If you find this helpful please press the thumbs up button and consider following me - I will follow you back ? thank you
Ahmet Satrettin
Food this time was below average, no atmosphere, but service was good a lady helped me to order our food, about the only good thing this time
Dave Lamb
My son ordered 4 pieces of chicken from here and when it turned up it was not crispy enough, rubbery, and dry every thing else was fine but normally it’s nice. Also we spoke to the manager and he didn’t even say sorry and the staff were not very helpful at all.
Adrian Burch
This is a very well run operation that I’m guessing is a franchise business. They serve food promptly and the chicken is really properly cooked. One small gripe is the chips are under done for my liking but that’s the same in most places I go. The gravy pots are legendary and I recommend to give it a go if you like fried chicken. There’s lots of seating in the shed seating areas. You can also charge your phone free, but a couple of places are you have the excellent array of shops and restaurants.
William Hitt
Bluewater's KFC hasn't been so bad in the past but tonight's visit was underwhelming. They forgot to give me my fries, they forgot to give me the hashbrown and cheese in my burger which I had paid for, and my partner got a piece of chicken with half of the breadcrumbs off. Moreover, my vegan burger was extra dry and tough, completely unlike how they usually are.I feel like the staff didn't really care what was going on. I think I'd stick to the McDonalds just next to it, next time.
Michelle C
Dirty food poor drinks flat staff non English speaking load of crap staff couldn’t care less quorn burger grey and nearly broke teeth Will never go back
Chris B
Terrible service. 49-50 minute queue even though my order was in queue position 10z staff rude telling people they had to wait. Had to argue for a refund and no apology.
slQ9257NC
KFC bluewater Saturday 21st January 16:55 While shopping in Bluewater I went to KFC, I requested if I could pay with cash as I didn’t have my card with me. I was told that the tills are not working today. So I asked if I could use the self service and pay with cash. I was told, we don’t have any cash on site. I requested to speak with the manager and asked for the name of the lady I was speaking with. She replied I don’t have a name but you can have the managers name then walked away to get the manger. As I waited for what appeared to around 10 minuets another member of staff came to me and I asked if he was the manager?. He replied no the manager is on a break and we are all new staff and the manger can not come out. So, I asked him if they have cash on site and he said no and again refusing to give me his name. he then told me the managers name Grendeen, I requested him to write it down and he walked off and refuse to speak to me. I watched him go towards his colleagues and laughing with them while looking back towards me. It made feel like I was nothing important and has completely ruined my special day with my 13 year daughter and her friend. It is totally unacceptable to be treated this way by a store in Bluewater When also KFC is meant to a professional company that is meant to provide a professional service. I mentioned I was going to make a complaint to the staff about the way I was treated and with that a member of staff came to me. I can only use the term a member of staff everyone refused to give their name. She said I will serve you, I then said I only have cash and she said yes that ok I can serve you here As I was being served a customer behind me wanted to be served next and when he went to the till she said sorry the tills are not working you need to use self service. While saying it she was laughing and rolling her eyes
What a nightmare this experience was! So much for fast food, I have visited this place twice in the last week and sadly I don't have 40 minutes to waste waiting. Mcdonalds was very busy but their queues were flying. Kfc had 14 staff members on, mostly chatting and it was horrendous. Then when finally got the food, all I can say is they must have meat suppliers who use sparrows as the chicken was tiny! I mean tiny it was crazy small! An certainly not tasty at all. Rather dry to be honest. So all in all a bad experience and not worth it. Hopefully if you have no other choice as other outlets were shut you have a better experience. Good luck allParking: It's located in the foodhall at bluewater so parking on site various points
Jason Kendall
Lovely hot food will visit again
Phil Skeggs
First and last time i eat at kfc. Considering reporting this to trading standards as this shouldn’t be called a banquet.
William J
Absolutely rubbish, cold over priced, £15.98 for 2 x chicken burgers + 2 large (I use this term Very loosely) + 1 tea x 1 Black coffee + BBQ sauce. Absolutely not worth the money the meal was tepid, the chicken was minute and tough. I know the costs have escalated but the paying customer deserves Value for money. We will not be returning.
Linda C
Popped into KFC Bluewater today for lunch, very disappointed! I don't know if they've changed the recipe for the coating but it didn't taste of anything, I've made better myself. £21.99 down the pan, won't be eating there again or any other KFC, plus the service was poor.
Waited 15 minutes for a 1 item order (regular popcorn chicken) and had the order go up on the screen and then come off, seems like they are lying to management. Terrible communication and service 1/5 stars Poor quality food
Staff not interested, unfriendly. Food was cold, uncooked and bland. Over priced, not quality. Won’t go again. …………..
This is a very well run operation that I’m guessing is a franchise business. They serve food promptly and the chicken is really properly cooked. One small gripe is the chips are under done for my liking but that’s the same in most places I go. The gravy pots are legendary and I recommend to give it a go if you like fried chicken. There’s lots of seating in the shared seating areas. You can also charge your phone free in a couple of places that are located in the shared seating area close to Nandos. If you find this helpful please press the thumbs up button and consider following me - I will follow you back ? thank you
Food this time was below average, no atmosphere, but service was good a lady helped me to order our food, about the only good thing this time
My son ordered 4 pieces of chicken from here and when it turned up it was not crispy enough, rubbery, and dry every thing else was fine but normally it’s nice. Also we spoke to the manager and he didn’t even say sorry and the staff were not very helpful at all.
This is a very well run operation that I’m guessing is a franchise business. They serve food promptly and the chicken is really properly cooked. One small gripe is the chips are under done for my liking but that’s the same in most places I go. The gravy pots are legendary and I recommend to give it a go if you like fried chicken. There’s lots of seating in the shed seating areas. You can also charge your phone free, but a couple of places are you have the excellent array of shops and restaurants.
Bluewater's KFC hasn't been so bad in the past but tonight's visit was underwhelming. They forgot to give me my fries, they forgot to give me the hashbrown and cheese in my burger which I had paid for, and my partner got a piece of chicken with half of the breadcrumbs off. Moreover, my vegan burger was extra dry and tough, completely unlike how they usually are.I feel like the staff didn't really care what was going on. I think I'd stick to the McDonalds just next to it, next time.
Dirty food poor drinks flat staff non English speaking load of crap staff couldn’t care less quorn burger grey and nearly broke teeth Will never go back
Terrible service. 49-50 minute queue even though my order was in queue position 10z staff rude telling people they had to wait. Had to argue for a refund and no apology.
KFC bluewater Saturday 21st January 16:55 While shopping in Bluewater I went to KFC, I requested if I could pay with cash as I didn’t have my card with me. I was told that the tills are not working today. So I asked if I could use the self service and pay with cash. I was told, we don’t have any cash on site. I requested to speak with the manager and asked for the name of the lady I was speaking with. She replied I don’t have a name but you can have the managers name then walked away to get the manger. As I waited for what appeared to around 10 minuets another member of staff came to me and I asked if he was the manager?. He replied no the manager is on a break and we are all new staff and the manger can not come out. So, I asked him if they have cash on site and he said no and again refusing to give me his name. he then told me the managers name Grendeen, I requested him to write it down and he walked off and refuse to speak to me. I watched him go towards his colleagues and laughing with them while looking back towards me. It made feel like I was nothing important and has completely ruined my special day with my 13 year daughter and her friend. It is totally unacceptable to be treated this way by a store in Bluewater When also KFC is meant to a professional company that is meant to provide a professional service. I mentioned I was going to make a complaint to the staff about the way I was treated and with that a member of staff came to me. I can only use the term a member of staff everyone refused to give their name. She said I will serve you, I then said I only have cash and she said yes that ok I can serve you here As I was being served a customer behind me wanted to be served next and when he went to the till she said sorry the tills are not working you need to use self service. While saying it she was laughing and rolling her eyes
Restaurantji Recommends
What a nightmare this experience was! So much for fast food, I have visited this place twice in the last week and sadly I don't have 40 minutes to waste waiting. Mcdonalds was very busy but their queues were flying. Kfc had 14 staff members on, mostly chatting and it was horrendous. Then when finally got the food, all I can say is they must have meat suppliers who use sparrows as the chicken was tiny! I mean tiny it was crazy small! An certainly not tasty at all. Rather dry to be honest. So all in all a bad experience and not worth it. Hopefully if you have no other choice as other outlets were shut you have a better experience. Good luck allParking: It's located in the foodhall at bluewater so parking on site various points
Lovely hot food will visit again
First and last time i eat at kfc. Considering reporting this to trading standards as this shouldn’t be called a banquet.
Absolutely rubbish, cold over priced, £15.98 for 2 x chicken burgers + 2 large (I use this term Very loosely) + 1 tea x 1 Black coffee + BBQ sauce. Absolutely not worth the money the meal was tepid, the chicken was minute and tough. I know the costs have escalated but the paying customer deserves Value for money. We will not be returning.
Popped into KFC Bluewater today for lunch, very disappointed! I don't know if they've changed the recipe for the coating but it didn't taste of anything, I've made better myself. £21.99 down the pan, won't be eating there again or any other KFC, plus the service was poor.