Nice atmosphere but very slow service and staff are mostly incompetent. Food is just alright. Had high hopes for the Fish N Chips which turned out to be a disappointment @£17.00 and the same for the Chicken Tikka Masala @17.00 which was a baby-sized portion.
Google user
Nice atmosphere but very slow service and staff are mostly incompetent. Food is just alright. Had high hopes for the Fish N Chips which turned out to be a disappointment @£17.00 and the same for the Chicken Tikka Masala @17.00 which was a baby-sized portion.
Robert Johnston
The food is beautifully served and tasty. Thank you for the good service.
Roland Allison
The staff are really friendly, especially Ashley.The food was very nice too.
James Hooker
Very attentive and friendly staff, good value food
ZAR
Great customer service.
Rebecca Mahon
Absolutely abysmal customer service. Myself and my mum went to the restaurant to meet with family who had come a long way from Yorkshire for the purpose of a funeral, and were staying in this hotel. We decided to meet with them the night before the funeral, so chose this restaurant as they were staying in this hotel. We were seated, it was not busy, it was a Thursday night, and we ordered drinks, only half of these came, we had to chase for the rest of the drinks, this took roughly a further 15 to 20 minutes. With the waitress blaming somebody else. She took our orders and it was made clear we were ordering starters and mains. We waited a long time for the starter, then when it came they brought the starters and the mains at the same time!. We told them this wasn't acceptable because the whole point of a starter was to have before the meal and then a break then eat your main meal. They subsequently took the mains away and returned with them again a few minutes later saying there was nothing they could do. And they placed the mains down on the table next to us leaving them to go cold whilst we ate our starters. We asked a server for some ketchup and by the time she bothered to bring it I had eaten my meal so it was pointless, when I said to her it was too late now she blamed somebody else saying she "told them to bring it". My mum ordered pork schnitzel for her main and it never actually arrived, however we noticed her main dish just sat on the side on a servers station behind the table we were sat at. So my mum ended up going hungry because she actually never ordered any starter for herself!. They left the pork schnitzel there for over half an hour. We complained about this to them, especially given the circumstances why we were there, and they offered free desserts. To which we said we did not want any dessert as we did not want to stay there any longer. They then agreed to halve the bill, although I would not even say it was worth that. The food was mediocre at best and very expensively priced. Also, it was lukewarm at best. Would never return here under any circumstances, they have no organisation skills nor communication and operate under a blame culture.
DPG
Staff Good .. evening meal ? ... Get a takeaway Instead...
Restaurant inside the DoubleTree hotel of which, however, it absolutely does not meet the standards. The staff is kind and attentive, but in the kitchen you don't know what's going on... one order out of three arrives wrong, the food is always bland and the choice is very limited.
john sargeant
Very disappointing not told much about afternoon tea, told them it was birthday but weren't bothered when it was time to go no body was around so just left don't recommend this at all .this is all you get .
Nice atmosphere but very slow service and staff are mostly incompetent. Food is just alright. Had high hopes for the Fish N Chips which turned out to be a disappointment @£17.00 and the same for the Chicken Tikka Masala @17.00 which was a baby-sized portion.
Nice atmosphere but very slow service and staff are mostly incompetent. Food is just alright. Had high hopes for the Fish N Chips which turned out to be a disappointment @£17.00 and the same for the Chicken Tikka Masala @17.00 which was a baby-sized portion.
The food is beautifully served and tasty. Thank you for the good service.
The staff are really friendly, especially Ashley.The food was very nice too.
Very attentive and friendly staff, good value food
Great customer service.
Absolutely abysmal customer service. Myself and my mum went to the restaurant to meet with family who had come a long way from Yorkshire for the purpose of a funeral, and were staying in this hotel. We decided to meet with them the night before the funeral, so chose this restaurant as they were staying in this hotel. We were seated, it was not busy, it was a Thursday night, and we ordered drinks, only half of these came, we had to chase for the rest of the drinks, this took roughly a further 15 to 20 minutes. With the waitress blaming somebody else. She took our orders and it was made clear we were ordering starters and mains. We waited a long time for the starter, then when it came they brought the starters and the mains at the same time!. We told them this wasn't acceptable because the whole point of a starter was to have before the meal and then a break then eat your main meal. They subsequently took the mains away and returned with them again a few minutes later saying there was nothing they could do. And they placed the mains down on the table next to us leaving them to go cold whilst we ate our starters. We asked a server for some ketchup and by the time she bothered to bring it I had eaten my meal so it was pointless, when I said to her it was too late now she blamed somebody else saying she "told them to bring it". My mum ordered pork schnitzel for her main and it never actually arrived, however we noticed her main dish just sat on the side on a servers station behind the table we were sat at. So my mum ended up going hungry because she actually never ordered any starter for herself!. They left the pork schnitzel there for over half an hour. We complained about this to them, especially given the circumstances why we were there, and they offered free desserts. To which we said we did not want any dessert as we did not want to stay there any longer. They then agreed to halve the bill, although I would not even say it was worth that. The food was mediocre at best and very expensively priced. Also, it was lukewarm at best. Would never return here under any circumstances, they have no organisation skills nor communication and operate under a blame culture.
Staff Good .. evening meal ? ... Get a takeaway Instead...
Really poor Customer service.
Not bad
Restaurantji Recommends
Restaurant inside the DoubleTree hotel of which, however, it absolutely does not meet the standards. The staff is kind and attentive, but in the kitchen you don't know what's going on... one order out of three arrives wrong, the food is always bland and the choice is very limited.
Very disappointing not told much about afternoon tea, told them it was birthday but weren't bothered when it was time to go no body was around so just left don't recommend this at all .this is all you get .
Very nice food.
Not the best service
Afternoon tea absolutely lovely??