4 of us went for Christmas dinner it was the worst meal I have had at a restaurant, and grossly over priced, no way did they provide what they promised, we even had to clear the table ourselves and go and get wine and water ourselves. Unfortunately I was stupid enough to pre pay as asked! Wont be making that mistake again.
kentishmaid_12
Beautiful restaurant. The staff were attentive and nothing was too much trouble. We ordered the seasonal pre-Christmas lunch which was amazing, large portions, hot, tasty and well presented. This restaurant was also dog friendly as is the whole of the hotel, we will definitely stay here in the future.
Saira Jardine
Had fish-and-chips on Friday, Great, the portion size did not look very big, but it was more than filling anything more Would have been greedy Anything more would have been greedy. the Staff and owner were both extremely friendly checking on us.
Andrew Pippin
Excellent food and great atmosphere!
pumpernickel123
Extremely disappointed and angry. I tried to book a table on the website only for this not to work. I then emailed to make a reservation using the email address provided on the webpage. No response at all. I then rang to book and was told that the table had been reserved for the date and time I asked for. This was supposed to be a special meal out to celebrate my husband's birthday. We arrived at the restaurant at the time booked only to be told by the person working in the bar that they weren't open and weren't serving any food. This was witnessed by people at the bar and was extremely embarrassing as I explained that I had rung to make a booking and was told that the table was booked. I was then asked several questions about who I had spoken to and it seemed almost as if it was implied that I was not telling the truth. This is no way to treat customers. If I had been told on the phone that they were not open that evening I would have made different plans to celebrate my husband's birthday. Instead having been told the table was booked I naturally trusted that this was the case only to be let down and my husband's birthday treat completely ruined. They need to sort out properly how people are able to book tables. You can't do it online, it appears that no one answers your emails and then whoever answers the phone doesn't actually book it for you, but says that they have done so. We had been to Earls restaurant many times in the past prior to covid 19 and had always been well catered for and the food had been wonderful. I had also arranged for meals out with lots of work colleagues there in the past without any problems. I think that it is possible that the hotel/ restaurant has changed hands since then. I will not be returning now as I and my husband were made to feel thoroughly embarrassed and let down.
205penny
We came here yesterday to soak up some sun. We sat outside and ordered the fish and chips. The portion was massive and well worth the wait. I would like to try again sometime.
Mick D
We ordered a High Tea and a Gentleman's Tea as part of a celebration and we were amazed at the quantity and quality of the food we were given. If you are going to opt for the Gentleman's Tea be advised , you'll probably need elasticated waist trousers if you plan on eating everything. The scotch egg (about the size of a cricket ball) was amazing and the homemade chilli jam that accompanied the cheese scone was superb. However, it's not just the food that makes this place so special it's the management and staff too who really do take pride in the work and go out of their way to make you feel welcome. We will be regular customers Thank you Earls.
Tony C
Excellent food as usual. The plates were hot (hooray!) Two had confit of duck which was served with beans, carrots and a potato dauphineuse(?). Extra roast potatoes were offered together with red cabbage and extra gravy. Others had roast pork and roast beef with seasonal vegetables (parsnip, cauli, and broccoli) together with a pig-in-blanket, stuffing and Yorkshire pudding. As the food was freshly prepared we had to wait a lengthy time but we were talking so it wasn't too bad. There was a lack of staff but we were the only table when we had booked early so again not a problem. I like the friendly atmosphere and the quiet so you can have a discussion. Other couples arrived as we finished. The good news is they are reintroducing the senior lunches later this month 2 courses at £9.99 on Mondays and Tuesdays! We'll be back then. Thoroughly recommended for the food.
Leonie
Christmas Party night cancelled on the day...due to staff sickness ? did they even try get cover, previously been carvery pre booked but hadn't cooked enough for party.
U5786TDvanessas
Tables weren't set up properly, my niece and I had to move furniture ourselves and lay up the correct number of place settings. Food was good but the event was ruined by sloppy management and lack of empathy to the occasion. Would definitely not recommend booking for an event etc
We loved the food. My sea bass was cooked perfectly, crispy skin and all ,yum. Jackie’s pork medallions and mash were in a delicious sauce. Chapel down three graces excellent moussey fizz. Soup was good too. Nina was a great waitress. But all a bit quiet today, so no ambience . Entrance needs improvement
Yvonne Jones
Very good Sunday Carvery. Staff friendly and helpful. Allergy aware and they catered for that and the children.
Louisa Peachey
On entry the barmaid/waitress was busy putting up her hair. I asked if we should sit. The smell was like a run down care home. Our table wasn’t set. Half the restaurant was gloomy with no set tables. The decor is run down. Needless to say we left.
Tia Young
Delicious food and well priced cocktails. We visited for a Valentine's Day meal and it was decorated beautifully with roses and balloons. Very pleased with the meal we had! Thank you.
Angela Plant
Tuesday 22nd February we arranged for a "Winter Warmer" lunch for Egerton Over 60s to take place at Earls restaurant at Wards hotel for 40 of our Members. We went there 2 years ago for the same type of event which was thoroughly enjoyed but sadly Covid19 arrived and closed things down for a couple of years. However, we spoke with the new manager Dill to ask if it could be arranged again and he, along with the chef who was there in 2020, produced a brilliant 3 course menu for the occasion. It was more than we could ever have hoped for, it was just like our own little banquet at an excellent affordable price. I have been asked by all 40 Members to say a big thank you and to tell you and especially the chef it was magnificent and we will see you again in December if not before. I can honestly say it is the first time in the 8 years of arranging these events I have not had one complaint of any description, only praise, well done all of you and thank you. Warmest regards from Gerry, Angela and all of Egerton Over 60s
4 of us went for Christmas dinner it was the worst meal I have had at a restaurant, and grossly over priced, no way did they provide what they promised, we even had to clear the table ourselves and go and get wine and water ourselves. Unfortunately I was stupid enough to pre pay as asked! Wont be making that mistake again.
Beautiful restaurant. The staff were attentive and nothing was too much trouble. We ordered the seasonal pre-Christmas lunch which was amazing, large portions, hot, tasty and well presented. This restaurant was also dog friendly as is the whole of the hotel, we will definitely stay here in the future.
Had fish-and-chips on Friday, Great, the portion size did not look very big, but it was more than filling anything more Would have been greedy Anything more would have been greedy. the Staff and owner were both extremely friendly checking on us.
Excellent food and great atmosphere!
Extremely disappointed and angry. I tried to book a table on the website only for this not to work. I then emailed to make a reservation using the email address provided on the webpage. No response at all. I then rang to book and was told that the table had been reserved for the date and time I asked for. This was supposed to be a special meal out to celebrate my husband's birthday. We arrived at the restaurant at the time booked only to be told by the person working in the bar that they weren't open and weren't serving any food. This was witnessed by people at the bar and was extremely embarrassing as I explained that I had rung to make a booking and was told that the table was booked. I was then asked several questions about who I had spoken to and it seemed almost as if it was implied that I was not telling the truth. This is no way to treat customers. If I had been told on the phone that they were not open that evening I would have made different plans to celebrate my husband's birthday. Instead having been told the table was booked I naturally trusted that this was the case only to be let down and my husband's birthday treat completely ruined. They need to sort out properly how people are able to book tables. You can't do it online, it appears that no one answers your emails and then whoever answers the phone doesn't actually book it for you, but says that they have done so. We had been to Earls restaurant many times in the past prior to covid 19 and had always been well catered for and the food had been wonderful. I had also arranged for meals out with lots of work colleagues there in the past without any problems. I think that it is possible that the hotel/ restaurant has changed hands since then. I will not be returning now as I and my husband were made to feel thoroughly embarrassed and let down.
We came here yesterday to soak up some sun. We sat outside and ordered the fish and chips. The portion was massive and well worth the wait. I would like to try again sometime.
We ordered a High Tea and a Gentleman's Tea as part of a celebration and we were amazed at the quantity and quality of the food we were given. If you are going to opt for the Gentleman's Tea be advised , you'll probably need elasticated waist trousers if you plan on eating everything. The scotch egg (about the size of a cricket ball) was amazing and the homemade chilli jam that accompanied the cheese scone was superb. However, it's not just the food that makes this place so special it's the management and staff too who really do take pride in the work and go out of their way to make you feel welcome. We will be regular customers Thank you Earls.
Excellent food as usual. The plates were hot (hooray!) Two had confit of duck which was served with beans, carrots and a potato dauphineuse(?). Extra roast potatoes were offered together with red cabbage and extra gravy. Others had roast pork and roast beef with seasonal vegetables (parsnip, cauli, and broccoli) together with a pig-in-blanket, stuffing and Yorkshire pudding. As the food was freshly prepared we had to wait a lengthy time but we were talking so it wasn't too bad. There was a lack of staff but we were the only table when we had booked early so again not a problem. I like the friendly atmosphere and the quiet so you can have a discussion. Other couples arrived as we finished. The good news is they are reintroducing the senior lunches later this month 2 courses at £9.99 on Mondays and Tuesdays! We'll be back then. Thoroughly recommended for the food.
Christmas Party night cancelled on the day...due to staff sickness ? did they even try get cover, previously been carvery pre booked but hadn't cooked enough for party.
Tables weren't set up properly, my niece and I had to move furniture ourselves and lay up the correct number of place settings. Food was good but the event was ruined by sloppy management and lack of empathy to the occasion. Would definitely not recommend booking for an event etc
Restaurantji Recommends
We loved the food. My sea bass was cooked perfectly, crispy skin and all ,yum. Jackie’s pork medallions and mash were in a delicious sauce. Chapel down three graces excellent moussey fizz. Soup was good too. Nina was a great waitress. But all a bit quiet today, so no ambience . Entrance needs improvement
Very good Sunday Carvery. Staff friendly and helpful. Allergy aware and they catered for that and the children.
On entry the barmaid/waitress was busy putting up her hair. I asked if we should sit. The smell was like a run down care home. Our table wasn’t set. Half the restaurant was gloomy with no set tables. The decor is run down. Needless to say we left.
Delicious food and well priced cocktails. We visited for a Valentine's Day meal and it was decorated beautifully with roses and balloons. Very pleased with the meal we had! Thank you.
Tuesday 22nd February we arranged for a "Winter Warmer" lunch for Egerton Over 60s to take place at Earls restaurant at Wards hotel for 40 of our Members. We went there 2 years ago for the same type of event which was thoroughly enjoyed but sadly Covid19 arrived and closed things down for a couple of years. However, we spoke with the new manager Dill to ask if it could be arranged again and he, along with the chef who was there in 2020, produced a brilliant 3 course menu for the occasion. It was more than we could ever have hoped for, it was just like our own little banquet at an excellent affordable price. I have been asked by all 40 Members to say a big thank you and to tell you and especially the chef it was magnificent and we will see you again in December if not before. I can honestly say it is the first time in the 8 years of arranging these events I have not had one complaint of any description, only praise, well done all of you and thank you. Warmest regards from Gerry, Angela and all of Egerton Over 60s