Several issues with this order!:1. We ordered on 11/10/23 on the app at 14:00. The app said our order had been delivered to us at 14:39 but it had not been. I rang restaurant to ask where our food was and the man said it would be another 5/6 minutes. The order arrived at 14:55. The app is clearly inaccurate.2. The female delivery driver handed over our food and said how much she liked the houses on our estate, she then asked how much our house cost and how many bedrooms we have…what the heck?!3. We ordered the extra hot meat feast pizza which should have hot sauce drizzled on top to make it hot, but it had no hot sauce on so was not hot…4. I rang the Papa Johns restaurant again to complain there was no hot sauce on our hot pizza and the man on the phone said he’d check with his manager then ring me back. Guess what, he never called back!Really dissatisfied with our experience yesterday.
Pele Cousins
We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard.In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!
Joe 12
Called up to ask how long the food would be as it said it had been sent out for delivery 45 minutes ago. Was told to “just wait till it gets to you” shocking customer service!!
Pele C
We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy, soggy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard. In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!
V5634LKdavid
We ordered the pizza in advance (2 hours before) for delivery at 7:30pm, the pizza was more than half an hour late, and excuse given by the delivery driver was because we didn't put the house number on order. Funny that though, as the number was clearly printed on Pizza box itself and also the order, so that was a blatant lie. When I called the place to complain the lady who answered the phone was very nonchalant and unapologetic. I felt due to the very poor service/ excuse provided it ruined the enjoyment of the meal further (which was already stone cold due to being late!) I therefore do not recommend the place and will be taking the business elsewhere.
Trisanne Mcdonald
I was here on vacation for a month visiting family and I ordered from here twice because I had no time to cook, long story short they will forget your food, and you would have to call them to remind them to deliver your food. The second time I ordered they forgot my toppings. So overall just disappointed I guess.
Dimmulux
Tasty vegan options and good delivery sevice.
K Lover
If I could rate a 0 I would .Order came 2 hours late, which at 11pm I called saying where is my order and a worker proceeded to scream over the phone and tell me it’s been delivered, then another guy answered n told me it will be with me soon & he’ll give me a call back after calling delivery driver- he didn’t and it came an hour after this.I called in 3 times to speak to a manger following on - no manager in store/ they lied saying I would get a call back everytime and just ended on me.I then went into store where the manager still wasn’t present & spoke to her over the phone where she said ‘ I cant do anything - you accepted the pizza’ well of course I am going to when I’ve waited 2 hours for it.In store we got ignored by 4 members of staff who were on phones / laughing about . And not very fluent English language to understand me.This customer service is outrageous and I’ve never felt so disappointed
Alexandru Gavgagiu
Absolutely ridiculous, not answering the phone a pizza takes more than 1 hour to be delivered, the staff is making excuses that they have problems with the system and did received the oder late when you check online it says its on its way to you but you wait like a dumb hoping will arrived warm for the kids to eat.
Fiona Norman
I ordered 4 pizzas which were very nice and delivered in a timely fashion. Thank you Papa Johns !
A lots of toppings and cheese on the pizza I had ordered, very delicious one of the pizza brand in Gravesend town to have it. Enjoy ??
Simona-Manuela D
Awful service. We were ordering some things and we had received a half of them. It was for the first time when I wA choosing PApa’s John.. And the last!!!
Samandeep Sidhu
Consistently great pizza with a great variety of toppings. Fast delivery. Great pizza place.
Anca Hills
Too much tomato sauceStaff not aware of online deals but happy to acknowledge
Saman
Consistently great pizza with a great variety of toppings. Great pizza place.
Several issues with this order!:1. We ordered on 11/10/23 on the app at 14:00. The app said our order had been delivered to us at 14:39 but it had not been. I rang restaurant to ask where our food was and the man said it would be another 5/6 minutes. The order arrived at 14:55. The app is clearly inaccurate.2. The female delivery driver handed over our food and said how much she liked the houses on our estate, she then asked how much our house cost and how many bedrooms we have…what the heck?!3. We ordered the extra hot meat feast pizza which should have hot sauce drizzled on top to make it hot, but it had no hot sauce on so was not hot…4. I rang the Papa Johns restaurant again to complain there was no hot sauce on our hot pizza and the man on the phone said he’d check with his manager then ring me back. Guess what, he never called back!Really dissatisfied with our experience yesterday.
We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard.In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!
Called up to ask how long the food would be as it said it had been sent out for delivery 45 minutes ago. Was told to “just wait till it gets to you” shocking customer service!!
We waited over an hour for the food to be delivered, I rang to ask where our order was twice to be told it was on its way and would be 5 minutes it finally arrived 1 hour and 25 minutes after ordering. The pizza was greasy, soggy and devoid of flavour. The sides which were supposed to be for 2 people were just about enough for 1 person and all stuck in the same box so tha gives you an idea of portion sizes. We had the cinnamon sticks and they were like cinnamon sprinkled cardboard. In all this was £40 that I might just have well thrown straight in the bin as that is where this order ended up!
We ordered the pizza in advance (2 hours before) for delivery at 7:30pm, the pizza was more than half an hour late, and excuse given by the delivery driver was because we didn't put the house number on order. Funny that though, as the number was clearly printed on Pizza box itself and also the order, so that was a blatant lie. When I called the place to complain the lady who answered the phone was very nonchalant and unapologetic. I felt due to the very poor service/ excuse provided it ruined the enjoyment of the meal further (which was already stone cold due to being late!) I therefore do not recommend the place and will be taking the business elsewhere.
I was here on vacation for a month visiting family and I ordered from here twice because I had no time to cook, long story short they will forget your food, and you would have to call them to remind them to deliver your food. The second time I ordered they forgot my toppings. So overall just disappointed I guess.
Tasty vegan options and good delivery sevice.
If I could rate a 0 I would .Order came 2 hours late, which at 11pm I called saying where is my order and a worker proceeded to scream over the phone and tell me it’s been delivered, then another guy answered n told me it will be with me soon & he’ll give me a call back after calling delivery driver- he didn’t and it came an hour after this.I called in 3 times to speak to a manger following on - no manager in store/ they lied saying I would get a call back everytime and just ended on me.I then went into store where the manager still wasn’t present & spoke to her over the phone where she said ‘ I cant do anything - you accepted the pizza’ well of course I am going to when I’ve waited 2 hours for it.In store we got ignored by 4 members of staff who were on phones / laughing about . And not very fluent English language to understand me.This customer service is outrageous and I’ve never felt so disappointed
Absolutely ridiculous, not answering the phone a pizza takes more than 1 hour to be delivered, the staff is making excuses that they have problems with the system and did received the oder late when you check online it says its on its way to you but you wait like a dumb hoping will arrived warm for the kids to eat.
I ordered 4 pizzas which were very nice and delivered in a timely fashion. Thank you Papa Johns !
Restaurantji Recommends
A lots of toppings and cheese on the pizza I had ordered, very delicious one of the pizza brand in Gravesend town to have it. Enjoy ??
Awful service. We were ordering some things and we had received a half of them. It was for the first time when I wA choosing PApa’s John.. And the last!!!
Consistently great pizza with a great variety of toppings. Fast delivery. Great pizza place.
Too much tomato sauceStaff not aware of online deals but happy to acknowledge
Consistently great pizza with a great variety of toppings. Great pizza place.