I had a take out pizza from here in the week and it was the best one I’d had in a long time. However I did get an email immediately stating my order was ready to collect, but of course I got to the store and it hadn’t been made yet. At least it was fresh. The door could do with being replaced as it wouldn’t stay closed and was blowing and banging in the wind. No where to sit when you have 15 minutes to waste and are just stood in the cold wind.
GamingSquiddy
Amazing food last time I had it. I loved it.I hope everyone who hasn't tried it yet will soon try it. I do recommend 1 thing, but they no longer do it. It was a red velvet cookie. It was my favourite desert they ever did.If you want something other than pizza, then I do recommend the chicken strips and potato wedges one of the best combos I always use to get.
Mandeep Gill
Food delivery was hour late.Gravesend branch don’t receive calls.
Uri Verthime
Avoid this branch at all costs...We ordered food to be picked up at a certain time, which was made immediately instead so was cold on pick up. We also ordered 2 vegetarian pizzas and were given 1 with meat on. When we brought this up to customer services they insisted on a voucher for less than the cost of the pizza which we couldn't eat... eventually after much back and forth they agreed to an actual refund to the account for an even smaller amount.Been a customer of pizza hut for many years and never had such a bad experience.Honestly just get Papa John's or Domino's they are next door... even some of the local places are better
Cain Rowarth
We had ordered food, the food never arrived but said it had been delivered.Spent £70 on the food and when I rang up to ask for them to remake it they said no.Would advise staying away from here
Andrew Halford
One star due to service. Ordered online and I got a call to say they ran out of Pan pizza. The email team said they were waiting for this store to reply for almost 4 days! So it could be over a week until I get money back.I had to jump through hoops to get a refund.Sadly I can't choose a different pizza hut so they've lost my business.(and I love food).
Andrew H
One star due to service. Ordered online and I got a call to say they ran out of Pan pizza. The email team said they were waiting for this store to reply for almost 4 days! So it could be over a week until I get money back.I had to jump through hoops to get a refund.Sadly I can't choose a different pizza hut so they've lost my business.(and I love food).
nik a
Awful, impolite, not costumer service skill,clueless still wait for my refund for an item I paid but didn't have
nik alvanos
Worst experience of a take away I ever had ,garlic bread missing never refunded, no apologies, no costumer service skills whatsoever, never again,international chain my bum ,more like a circus with clowns really
Rebecca Lindfield
Shocking do not order from here! Negative stars if I could. Ordered for delivery. Got a phonecall from the delivery driver saying he couldn't find us wouldn't take directions from us told us he had to follow his map. Kept hanging the phone up on us. Spoke to the perry street hut and was told by the woman on the end of the phone we had to go and collect the pizza from the delivery guy. What's the point of ordering for delivery if you have to get it yourself. Received the pizza eventually stonecold.
I've ordered from here a few times recently...heaven knows why. On 2 of the 3 occasions, my drinks were not delivered, also ordered chessy garlic bread on each occasion I was sent plain garlic bread. Box's are normally battered and broken, and the pizzas have all been awfull. Will not order again...and would advise others not to.
L M
Food was nice but the delivery person wasn’t. Very impatient and rude.
Luke Jones
Called on Saturday to place an order. Spoke to Jordan who was very polite and informative. Food was delivered in around 30 minutes quality was excellent. Miles better than when I ordered a few months ago. Keep up the good work!
Phil Schiavi
Do not use this Pizza Hut, the two pizzas I ordered were cold, told they were ready to collect and then had to wait 15 minutes for them..... terribleI did contact your customer services at the same time I wrote this review... I'm still waiting a response, unfortunately....
Yanika Bateikina
Would give 0 stars if I could. Ordered delivery directly via website - now almost 3 hours later, still no food & the tracker says still in the oven! Have tried calling the restaurant a dozen times and no answer. Can anyone tell me why it’s 10:30pm and I’ve still not had any dinner? Cause the place is a SHAMBLES please dear god people save yourself the frustration and go order somewhere else.
I had a take out pizza from here in the week and it was the best one I’d had in a long time. However I did get an email immediately stating my order was ready to collect, but of course I got to the store and it hadn’t been made yet. At least it was fresh. The door could do with being replaced as it wouldn’t stay closed and was blowing and banging in the wind. No where to sit when you have 15 minutes to waste and are just stood in the cold wind.
Amazing food last time I had it. I loved it.I hope everyone who hasn't tried it yet will soon try it. I do recommend 1 thing, but they no longer do it. It was a red velvet cookie. It was my favourite desert they ever did.If you want something other than pizza, then I do recommend the chicken strips and potato wedges one of the best combos I always use to get.
Food delivery was hour late.Gravesend branch don’t receive calls.
Avoid this branch at all costs...We ordered food to be picked up at a certain time, which was made immediately instead so was cold on pick up. We also ordered 2 vegetarian pizzas and were given 1 with meat on. When we brought this up to customer services they insisted on a voucher for less than the cost of the pizza which we couldn't eat... eventually after much back and forth they agreed to an actual refund to the account for an even smaller amount.Been a customer of pizza hut for many years and never had such a bad experience.Honestly just get Papa John's or Domino's they are next door... even some of the local places are better
We had ordered food, the food never arrived but said it had been delivered.Spent £70 on the food and when I rang up to ask for them to remake it they said no.Would advise staying away from here
One star due to service. Ordered online and I got a call to say they ran out of Pan pizza. The email team said they were waiting for this store to reply for almost 4 days! So it could be over a week until I get money back.I had to jump through hoops to get a refund.Sadly I can't choose a different pizza hut so they've lost my business.(and I love food).
One star due to service. Ordered online and I got a call to say they ran out of Pan pizza. The email team said they were waiting for this store to reply for almost 4 days! So it could be over a week until I get money back.I had to jump through hoops to get a refund.Sadly I can't choose a different pizza hut so they've lost my business.(and I love food).
Awful, impolite, not costumer service skill,clueless still wait for my refund for an item I paid but didn't have
Worst experience of a take away I ever had ,garlic bread missing never refunded, no apologies, no costumer service skills whatsoever, never again,international chain my bum ,more like a circus with clowns really
Shocking do not order from here! Negative stars if I could. Ordered for delivery. Got a phonecall from the delivery driver saying he couldn't find us wouldn't take directions from us told us he had to follow his map. Kept hanging the phone up on us. Spoke to the perry street hut and was told by the woman on the end of the phone we had to go and collect the pizza from the delivery guy. What's the point of ordering for delivery if you have to get it yourself. Received the pizza eventually stonecold.
Restaurantji Recommends
I've ordered from here a few times recently...heaven knows why. On 2 of the 3 occasions, my drinks were not delivered, also ordered chessy garlic bread on each occasion I was sent plain garlic bread. Box's are normally battered and broken, and the pizzas have all been awfull. Will not order again...and would advise others not to.
Food was nice but the delivery person wasn’t. Very impatient and rude.
Called on Saturday to place an order. Spoke to Jordan who was very polite and informative. Food was delivered in around 30 minutes quality was excellent. Miles better than when I ordered a few months ago. Keep up the good work!
Do not use this Pizza Hut, the two pizzas I ordered were cold, told they were ready to collect and then had to wait 15 minutes for them..... terribleI did contact your customer services at the same time I wrote this review... I'm still waiting a response, unfortunately....
Would give 0 stars if I could. Ordered delivery directly via website - now almost 3 hours later, still no food & the tracker says still in the oven! Have tried calling the restaurant a dozen times and no answer. Can anyone tell me why it’s 10:30pm and I’ve still not had any dinner? Cause the place is a SHAMBLES please dear god people save yourself the frustration and go order somewhere else.