Visited a few years ago, this place has gone downhill. Take your money then say out of stock of basic ingredients. Offer alternative products but not exactly what you order. Ice-cream missing altogether from one dish, though listed on the menu. The menu was out of date and an extra cost if wanted.Will not be returning.
Sophie Hogan
Order via delivery service on Sunday evening. Order took over 1 hour 50 mins to be delivered. When it was delivered there were items missing - ice cream was missing - pretty integral part of the order really??? Also bits of small green plastic in the pancakes. No answer on phone line post delivery. Pre delivery enquiry - manager sounds about 10 years old and not interested in proving any realistic eta on order - just we are busy and that’s that. CANCEL THE ORDER YOUR END THEN - you have the ability to do that. Never again. Useless and unclean. ?
Rvx Flickzy
Terrible absolutely disgusting has made me
Live Business
We visited the gravesend branchService was very poor !The team weren’t very welcoming and helpfulEspecially The lady on the till last night.We took take out , did not give any serviettePacking was poor
Fally's Food Hut
There were gluten free options!!!!! ??????
Manvir Jhaj
A Really Great Waffle! Haven't ordered from a dessert place in awhile and am really pleased with the quality of the waffle. It's soft and fluffy, I ordered the pistachio white choc waffle and the sauces were really lovely. Really pleased! :)
Anika Ahmed
Amazing desserts loved the cookie dough! And staff members were very friendly!
Rav Bhatti
Ordered takeaway, burnt cookies covered up with a lot of chocolate sauce, had to throw away as the kids couldn’t bite into them. Waste of £16.00. Rang for a refund refused told me that’s what the TAKEAWAY cookies were like!!!!!!!
If you want quick coffee take away never go there not recommended slow,doing till and serving tabels same time
Khizar
Excellent service great customer would go here for any parties and events
Alessandro Ferrazza
The product is mediocre, as an Italian cannot rate it that high but would have had more stars if the service was good which was not at best. The surprise was the Mock-tail mojito with extremely tired lemon ice and lemonade at a steal £7.00, mmmmm someone ought to review this.
Sharen Kullar
We walked in as a 6 and instantly got a funny look from staff, we were told we have to book if over 5 people which we didn't know about, then they said its fine but there is 4o min wait on food which we said that's fine. We waited over the 40 min and the food came out one at a time like wagammas but at a very slow snail pace. We ordered some milk cake which was frozen in the middle which they did replace.
clarecQ4224EP
If I could give no stars I would. Absolutely disgusting service 2 members of staff no older than 17 with virtually no training and no manager on hand, on a busy Saturday. One waffle dish was not edible due to tasting like sour milk. Staff eventually agreed to make a fresh one after arguing with me stating that they don't do refunds or replacements instead they just offered to put more chocolate sauce on to mask tha taste of the sour waffle. The cake used for our freak shakes were stale. When they they gave in and replaced our waffle it was no different to the 1st one. We brought the 2nd one home and are now gonna be contacting the food standards agency. Avoid at all costs and go to creams instead.
Terrible service just shut it down
service at a very low level
Visited a few years ago, this place has gone downhill. Take your money then say out of stock of basic ingredients. Offer alternative products but not exactly what you order. Ice-cream missing altogether from one dish, though listed on the menu. The menu was out of date and an extra cost if wanted.Will not be returning.
Order via delivery service on Sunday evening. Order took over 1 hour 50 mins to be delivered. When it was delivered there were items missing - ice cream was missing - pretty integral part of the order really??? Also bits of small green plastic in the pancakes. No answer on phone line post delivery. Pre delivery enquiry - manager sounds about 10 years old and not interested in proving any realistic eta on order - just we are busy and that’s that. CANCEL THE ORDER YOUR END THEN - you have the ability to do that. Never again. Useless and unclean. ?
Terrible absolutely disgusting has made me
We visited the gravesend branchService was very poor !The team weren’t very welcoming and helpfulEspecially The lady on the till last night.We took take out , did not give any serviettePacking was poor
There were gluten free options!!!!! ??????
A Really Great Waffle! Haven't ordered from a dessert place in awhile and am really pleased with the quality of the waffle. It's soft and fluffy, I ordered the pistachio white choc waffle and the sauces were really lovely. Really pleased! :)
Amazing desserts loved the cookie dough! And staff members were very friendly!
Ordered takeaway, burnt cookies covered up with a lot of chocolate sauce, had to throw away as the kids couldn’t bite into them. Waste of £16.00. Rang for a refund refused told me that’s what the TAKEAWAY cookies were like!!!!!!!
Restaurantji Recommends
If you want quick coffee take away never go there not recommended slow,doing till and serving tabels same time
Excellent service great customer would go here for any parties and events
The product is mediocre, as an Italian cannot rate it that high but would have had more stars if the service was good which was not at best. The surprise was the Mock-tail mojito with extremely tired lemon ice and lemonade at a steal £7.00, mmmmm someone ought to review this.
We walked in as a 6 and instantly got a funny look from staff, we were told we have to book if over 5 people which we didn't know about, then they said its fine but there is 4o min wait on food which we said that's fine. We waited over the 40 min and the food came out one at a time like wagammas but at a very slow snail pace. We ordered some milk cake which was frozen in the middle which they did replace.
If I could give no stars I would. Absolutely disgusting service 2 members of staff no older than 17 with virtually no training and no manager on hand, on a busy Saturday. One waffle dish was not edible due to tasting like sour milk. Staff eventually agreed to make a fresh one after arguing with me stating that they don't do refunds or replacements instead they just offered to put more chocolate sauce on to mask tha taste of the sour waffle. The cake used for our freak shakes were stale. When they they gave in and replaced our waffle it was no different to the 1st one. We brought the 2nd one home and are now gonna be contacting the food standards agency. Avoid at all costs and go to creams instead.