Just popped in to get two coffees for a meeting we were having. Service was a little slow but only because there was one barista doing everything and it got busy.
James Gale
I never leave reviews but the service from one member of staff is absolutely shocking . She is the definition of poor customer service and should never of been put in a front of house position . Everyone I speak to who goes to this Starbucks knows exactly who I mean . I’m talking bad bad customer service, rude disrespectful, disinterested time after time not just a one off
Denver Bergin
Prompt service, friendly
Emily Beard
I really hate to leave a negative review but, unfortunately, there’s one member of staff here who is so incredibly rude, I think she’s the manager. Every time I’ve gone in and she’s working, she’s either been abrupt or rude towards myself, my carer and/or the other people she serves. Honestly it seems like she hates her job and is creating a hostile atmosphere because of that. All the other staff have always been friendly.
Mark Hustwayte
Can't beat a
pezza channel
Bit small for
Sam Parker
Member of staff on the till has stinking attitude problem, ignored us when we said hello even though she was right in front of us and continued to open boxes, eventually just looked at us when she was ready to take the order and didn’t even say anything, then she just said the bare minimum like she was half asleep… we just want coffee not a bad attitude, she’s like a moody teenager and should get another job in an office where there’s no customer service needed.
Cheslava Lebed
We had a nice experience- the drinks were delicious and Hubertas was very friendly and helpful- he got my daughters complicated order correct and she was very happy ?
Maxine Bond
Lady who served me this morning, was extremely Rude and arrogant.
Hoppityskip
You order coffee of some sort and a heated croissant, sadly by yje time the coffee is served the croissant had gone cold! Not well coordinated
Rude staff and no cinnamon syrup, couldn't use gift card as lady couldn't figure out how to.
leabee2023
Checking in and checking out was smooth- friendly welcoming staff. I used the gym and the swimming pool, was very relaxing . But then I was welcomed with the smell of smoke in my room and lack of attention to detail with the cleanliness. Dust on all surfaces, the mirrors were streaky. Shower bass felt slimey to stand on and the bed had a few hairs on it, it wasn’t made up with a duvet only sheets. The carpet needed hoovering . Wasn’t impressed. I think if you buy a room whether it’s double standard, family or single the gym and swimming should be included.
Richard H
Room very dark main sidelight not working. Housekeeping did not respond to request to replace sheet withdrawn...Ran out of tea bags had to get them from bar area. I have nothing else to say. Should have booked the Premier Inn down the road
861delr
Booked a table for a meal, we got our overpriced drinks, 1 Corona( not very cold) a double gin and tonic firstly £18.50 this is not London However told the girl we had booked a table we then sat and went through a good extensive menu andcwent to order then told that what we wanted( Ribs) they had none, did not seem to bother the girl when we said we going elsewhere, why was we not told when we first got there
Gem H
We stayed at the village hotel to celebrate our wedding anniversary as a family as our son absolutely loves this hotel and we always have amazing family time there. On this occasion however our sleep there was quite frankly horrific. I won’t go into too much detail as the situation was not in the hotels control but left myself and my son in tears at points of our stay. I cannot however Thank the staff enough for how kind, helpful and caring they were in trying to deal with the situation. I didn’t get the names of the receptionist during the night or the receptionist that helped in the morning as I was very sleep deprived but they both went above and beyond with their hospitality and good will gestures to ensure that they rectified the situation as much as was in their power. A huge Thank you for that, we are truly grateful! As far as they rest of our stay went it was absolutely amazing. The pool was brilliant and all staff so helpful to our little wild child who was trying to learn how to swim! The restaurant was brilliant and food was lovely. Breakfast was delicious and again all staff were so supportive of us and apologised for the night we’d had. Thank you to all the wonderful staff who really do put their all into ensuring guests have the best stay possible.
Just popped in to get two coffees for a meeting we were having. Service was a little slow but only because there was one barista doing everything and it got busy.
I never leave reviews but the service from one member of staff is absolutely shocking . She is the definition of poor customer service and should never of been put in a front of house position . Everyone I speak to who goes to this Starbucks knows exactly who I mean . I’m talking bad bad customer service, rude disrespectful, disinterested time after time not just a one off
Prompt service, friendly
I really hate to leave a negative review but, unfortunately, there’s one member of staff here who is so incredibly rude, I think she’s the manager. Every time I’ve gone in and she’s working, she’s either been abrupt or rude towards myself, my carer and/or the other people she serves. Honestly it seems like she hates her job and is creating a hostile atmosphere because of that. All the other staff have always been friendly.
Can't beat a
Bit small for
Member of staff on the till has stinking attitude problem, ignored us when we said hello even though she was right in front of us and continued to open boxes, eventually just looked at us when she was ready to take the order and didn’t even say anything, then she just said the bare minimum like she was half asleep… we just want coffee not a bad attitude, she’s like a moody teenager and should get another job in an office where there’s no customer service needed.
We had a nice experience- the drinks were delicious and Hubertas was very friendly and helpful- he got my daughters complicated order correct and she was very happy ?
Lady who served me this morning, was extremely Rude and arrogant.
You order coffee of some sort and a heated croissant, sadly by yje time the coffee is served the croissant had gone cold! Not well coordinated
Restaurantji Recommends
Rude staff and no cinnamon syrup, couldn't use gift card as lady couldn't figure out how to.
Checking in and checking out was smooth- friendly welcoming staff. I used the gym and the swimming pool, was very relaxing . But then I was welcomed with the smell of smoke in my room and lack of attention to detail with the cleanliness. Dust on all surfaces, the mirrors were streaky. Shower bass felt slimey to stand on and the bed had a few hairs on it, it wasn’t made up with a duvet only sheets. The carpet needed hoovering . Wasn’t impressed. I think if you buy a room whether it’s double standard, family or single the gym and swimming should be included.
Room very dark main sidelight not working. Housekeeping did not respond to request to replace sheet withdrawn...Ran out of tea bags had to get them from bar area. I have nothing else to say. Should have booked the Premier Inn down the road
Booked a table for a meal, we got our overpriced drinks, 1 Corona( not very cold) a double gin and tonic firstly £18.50 this is not London However told the girl we had booked a table we then sat and went through a good extensive menu andcwent to order then told that what we wanted( Ribs) they had none, did not seem to bother the girl when we said we going elsewhere, why was we not told when we first got there
We stayed at the village hotel to celebrate our wedding anniversary as a family as our son absolutely loves this hotel and we always have amazing family time there. On this occasion however our sleep there was quite frankly horrific. I won’t go into too much detail as the situation was not in the hotels control but left myself and my son in tears at points of our stay. I cannot however Thank the staff enough for how kind, helpful and caring they were in trying to deal with the situation. I didn’t get the names of the receptionist during the night or the receptionist that helped in the morning as I was very sleep deprived but they both went above and beyond with their hospitality and good will gestures to ensure that they rectified the situation as much as was in their power. A huge Thank you for that, we are truly grateful! As far as they rest of our stay went it was absolutely amazing. The pool was brilliant and all staff so helpful to our little wild child who was trying to learn how to swim! The restaurant was brilliant and food was lovely. Breakfast was delicious and again all staff were so supportive of us and apologised for the night we’d had. Thank you to all the wonderful staff who really do put their all into ensuring guests have the best stay possible.