We were sitting in the wrong place and near the children's play area. My husband can hardly walk and there was other places that we could have
Lisa&andrew mitchell
We visited here as a family there was 10 of us on Christmas day we were booked in for 4pm it took 50 mins for us to be seated when we was seated the waitress was still setting the table around us the cravey was OK but wasn't great for what we paid the roast potato's were frozen brought not made fresh the stuffing had been fired in brad crumbs I would definitely not recommend this place for Christmas Dinner we will not ever book there again
dhirabhaktad
Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere
Sarah Body
I get that waitresses get busy and rushed off their feet on Xmas day and that they are short staffed at Brewers fayre in Margate but that's no excuse for disgraceful service,we are hotel guests at the premier Inn and after sitting there waiting for an hour waiting for the meat free option to have with the carvery after the starter we went up to get the carvery because we got sick of waiting for the meat free option then the chef finally gives me the meat free option which they should have brought over to the table we were sat at then after we had the carvery we got sick of waiting for our pudding which was already paid for so an hour later my fiancee asked a waitress to bring over our puddings and we told her what we ordered and paid for back in October then half an hour later we still never got given our puddings and the family on the next table asked for the puddings after we asked for our puddings and they got given their puddings within a few minutes and they wasn't even hotel guests like we are,they lost our bookings as well and we had to remind them what was booked and paid for back in October,it's a disgusting way to treat hotel guests even on Xmas day,we shouldn't be waiting all that time for food that was paid for back in October,we didn't have our puddings in the end because that family on the next table asked for their puddings after we did and they got their puddings within a few minutes and half an hour later we were still waiting for our puddings so we had enough and went back to our room and the puddings need to be refunded,if you are short staffed you close down the restaurant,you can't treat hotel guests like this, it's disgusting.
Mr Blitz
Went for a family Christmas do. The waitress/manager was rude and had a pop at the family when she brought the wrong food out. Wouldn't even look at the receipt which proved it was the wrong food just wouldn't accept it that she was wrong. The carvery was OK at best, the other main meals came out about 45mins after the starters which we can accept it was busy it happens and food was OK wouldn't say it was very inspired. The bar staff and kitchen staff were great. Just the manager or waitress couldn't really tell just had a massive chip on her shoulder. Wouldn't ever go back as she is just a wildly unpleasant person
Sara Fox
Twice I've booked a table this week and not been able to go due to "staff shortages".Booked a few days for 12, drove all the way there to be met with shut doors. Luckily someone still came to open it and said they're opening later due to staff shortages and also let us know that the indoor play area wouldn't be open so we left it.Attempted again yesterday, booked for 3pm, was called up to say the same thing, no staff.In the run up to Christmas?Find it hard to believe that everyone got that sick they couldn't come in to work and you couldn't source any other temp staff quickly. I don't blame the staff...I wouldn't be coming in during Christmas week for minimum wage either. Hire more staff for Christmas and/or pay your staff a decent living wage and maybe you won't face problems like these.
Vikkievans1982
Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back
Reviewman12
Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortunately we never gave a tip because the rude waitress was not getting a penny from me and there were no other staff around to give a tip to.
Roam18272980725
Went for dinner prior to seeing Slade a few doors down.Main issue is lack of staff,1 guy behind the bar waited 20 mins for a drink then gave up.
missranger
Oh my god went here yesterday thought of having a family meal. Got in sat down family members was sitting looking at menus some reason I stayed looking at the cutlery on the table and glad I did if honest not only was it all stained with food there was clumps of food clearly visible I felt sick within seconds we got up and walked up I wouldn't even give their hygiene a 1 star rating I'd stay clear
Very cheap, get a table away from the children area if you are in the 60s age range.The dishes are of the microwave type but are top quality hence the prices and the drinks are not too bad and in all honesty if it was in a 5 star restaurant then my credit card would be empty.The staff are very helpful, always smiling and are definitely worth a wage rise well above the minimum wage.All in all very enjoyable and will be returning.
Denise Lindley
Had one evening meal and two breakfasts here, as we were staying in the Premier Inn next door. All the food we had was delicious, well cooked, well presented and the staff were efficient and friendly.
Geoff Sharpe
Ignore the times on here and on their website. They stop taking food orders at 930. And if you go in at 924 because it says they're open till 11, they will start giving you a countdown of how long you have left to order.On the bright side, the time from ordering my food to it being on my table was less than 5 minutes!
Helen Day
We had a carvery here, the food was lovely, the place is very clean and the service is excellent. The waiter we had at table 40 on Sunday 19th November 2.30pm was really really helpful, he went above and beyond for our party of 6 ?For value for money I think it would be hard to beat!
We were sitting in the wrong place and near the children's play area. My husband can hardly walk and there was other places that we could have
We visited here as a family there was 10 of us on Christmas day we were booked in for 4pm it took 50 mins for us to be seated when we was seated the waitress was still setting the table around us the cravey was OK but wasn't great for what we paid the roast potato's were frozen brought not made fresh the stuffing had been fired in brad crumbs I would definitely not recommend this place for Christmas Dinner we will not ever book there again
Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere
I get that waitresses get busy and rushed off their feet on Xmas day and that they are short staffed at Brewers fayre in Margate but that's no excuse for disgraceful service,we are hotel guests at the premier Inn and after sitting there waiting for an hour waiting for the meat free option to have with the carvery after the starter we went up to get the carvery because we got sick of waiting for the meat free option then the chef finally gives me the meat free option which they should have brought over to the table we were sat at then after we had the carvery we got sick of waiting for our pudding which was already paid for so an hour later my fiancee asked a waitress to bring over our puddings and we told her what we ordered and paid for back in October then half an hour later we still never got given our puddings and the family on the next table asked for the puddings after we asked for our puddings and they got given their puddings within a few minutes and they wasn't even hotel guests like we are,they lost our bookings as well and we had to remind them what was booked and paid for back in October,it's a disgusting way to treat hotel guests even on Xmas day,we shouldn't be waiting all that time for food that was paid for back in October,we didn't have our puddings in the end because that family on the next table asked for their puddings after we did and they got their puddings within a few minutes and half an hour later we were still waiting for our puddings so we had enough and went back to our room and the puddings need to be refunded,if you are short staffed you close down the restaurant,you can't treat hotel guests like this, it's disgusting.
Went for a family Christmas do. The waitress/manager was rude and had a pop at the family when she brought the wrong food out. Wouldn't even look at the receipt which proved it was the wrong food just wouldn't accept it that she was wrong. The carvery was OK at best, the other main meals came out about 45mins after the starters which we can accept it was busy it happens and food was OK wouldn't say it was very inspired. The bar staff and kitchen staff were great. Just the manager or waitress couldn't really tell just had a massive chip on her shoulder. Wouldn't ever go back as she is just a wildly unpleasant person
Twice I've booked a table this week and not been able to go due to "staff shortages".Booked a few days for 12, drove all the way there to be met with shut doors. Luckily someone still came to open it and said they're opening later due to staff shortages and also let us know that the indoor play area wouldn't be open so we left it.Attempted again yesterday, booked for 3pm, was called up to say the same thing, no staff.In the run up to Christmas?Find it hard to believe that everyone got that sick they couldn't come in to work and you couldn't source any other temp staff quickly. I don't blame the staff...I wouldn't be coming in during Christmas week for minimum wage either. Hire more staff for Christmas and/or pay your staff a decent living wage and maybe you won't face problems like these.
Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back
Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortunately we never gave a tip because the rude waitress was not getting a penny from me and there were no other staff around to give a tip to.
Went for dinner prior to seeing Slade a few doors down.Main issue is lack of staff,1 guy behind the bar waited 20 mins for a drink then gave up.
Oh my god went here yesterday thought of having a family meal. Got in sat down family members was sitting looking at menus some reason I stayed looking at the cutlery on the table and glad I did if honest not only was it all stained with food there was clumps of food clearly visible I felt sick within seconds we got up and walked up I wouldn't even give their hygiene a 1 star rating I'd stay clear
Restaurantji Recommends
Very cheap, get a table away from the children area if you are in the 60s age range.The dishes are of the microwave type but are top quality hence the prices and the drinks are not too bad and in all honesty if it was in a 5 star restaurant then my credit card would be empty.The staff are very helpful, always smiling and are definitely worth a wage rise well above the minimum wage.All in all very enjoyable and will be returning.
Had one evening meal and two breakfasts here, as we were staying in the Premier Inn next door. All the food we had was delicious, well cooked, well presented and the staff were efficient and friendly.
Ignore the times on here and on their website. They stop taking food orders at 930. And if you go in at 924 because it says they're open till 11, they will start giving you a countdown of how long you have left to order.On the bright side, the time from ordering my food to it being on my table was less than 5 minutes!
We had a carvery here, the food was lovely, the place is very clean and the service is excellent. The waiter we had at table 40 on Sunday 19th November 2.30pm was really really helpful, he went above and beyond for our party of 6 ?For value for money I think it would be hard to beat!
Lovely breakfast, excellent