Thieves and bully’s!After ordering from here for years, a total of 14 orders in 4 years, I placed an order for a birthday meal. Two hours later, no meal arrived. I contacted the restaurant and was told the meal was on its way. A further hour later it wasn’t here. Contacted the restaurant again and was told no order was placed. Although I had email confirmation, screen shot confirmation directly from the restaurants website and my online banking showed order had been placed, confirmed and paid for. I was called a liar and told to walk down and prove I’d placed an order. So I did! As soon as I entered I showed the owner / manager all three forms of proof and was called a liar and told I had fraudulently made the websites and created online banking screen shots myself to try and steal food and or money from the restaurant. I was shouted at, and the rude thing behind the counter that has been spoken about in every single review started yelling and waving her fingers around in my face. The owner said the website I ordered from was not his restaurants website even though it one million percentage categorically was. He approached customers in his restaurants and said I’m just a mad woman trying to steal and ruin his business. I gave him the option of me calling the police or a family member to come down. At this point he threw me out. A family member arrived and the owner of the restaurant lied through his teeth and made a number of things up about me. Said I was aggressive and frightening. Well funnily enough I have 4 video recordings of the whole situation to prove how the owner and his staff were treating me and what they were accusing me of. When I returned home I did some research and also phoned the bank and they did in fact confirm the payment went straight to the restaurant and they had received it! This restaurant are thieves! They are taking payments via a third party payment platform and keeping the money and accusing customers who have paid of not placing orders. If this has happened to me then god knows how many other people this has happened to! Luckily I had my money returned, but the stress this caused me is unbelievable. I was traumatised for days after regarding the way I’d been aggressively shouted at. Baring in mind I am disabled as well, this had a detrimental impact on my physical and mental health. The owner is a vile, narcissistic bully. Avoid at all costs!
Shikha Khatar
My dining experience at this restaurant was rather disappointing. From the moment we entered, there seemed to be a mismatch in energy. While we were initially offered popadoms, it was disheartening to discover they would be added to our bill. The lady in charge, who I believe to be the owner, exhibited rudeness from the outset. Simple inquiries about the spiciness of a dish were met with a dismissive attitude.As lovers of Indian cuisine, my partner and I requested the spiciest gravy on the menu, only to be served a dish with an unexpected sweetness and an unusual coconut paste infusion. The paneer tikka was uncooked and presented with marination.To add to the disappointment, we were charged an exorbitant £4 as a service fee on a bill of only £17. This seemed entirely disproportionate and left a bitter taste in an already unsatisfactory dining experience. When we requested to have the service charge waived, explaining that we were students on a tight budget, our appeal was met with a refusal. This entire experience was regrettable, and I would advise avoiding this establishment for a more pleasant dining experience.The racial discrimination we encountered left me utterly shocked. It was disheartening to witness a noticeable difference in the treatment of customers based on their ethnicity.
Emily Dash
We made an error in our order, as we believed we were ordering for the Canterbury restaurant, but made a mistake and ordered for the Margate one - an honest mistake. I rang the restaurant immediately after placing the order which is when I realised my mistake. I apologised for the error and asked the restaurant if they would kindly cancel the order.The restaurant refused to refund me and said they have this issue a lot. I understand that this must be frustrating for the business but this was an honest mistake and that is something they need to address with the Canterbury restaurant if it is an ongoing issue - if it happens a lot it is clearly and easy mistake to make.I explained again that it was a mistake and the person I spoke to told me that even if he cancelled my order I wouldn’t get a refund. He gave me a number to call, which I did, but this number was for a company called ‘order yo-yo’ which was just an automatic message and it said they don’t deal with enquiries about orders and that customers should ring the restaurant directly.I rang the restaurant back, and he told me that he could refund me, but not until tomorrow morning because he was “too busy” (this was on Saturday night so he was proposing to refund me on Sunday morning) it is now the following Thursday night and I haven’t received any refund from the restaurant.I made sure to call within minutes (if that) of placing the order, so no food was being cooked, the restaurant weren’t even aware of my order before I rang them as they had to search for it on the system so they had lost no money through using the ingredients.This could have been resolved fairly and kindly but unfortunately the restaurant chose to lie about not being able to cancel my order, and then when questioned lied again about when they would refund me.Very disappointing service.
Mark Garwell
Lovely restaurant and great staff. We tried 7 dishes and thought the standard was exceptional. Lovely draft kingfisher too.
Alifzan Meah
I went to this restaurant Saturday night, and was blown out the water absolutely amazing!!! I never write reviews but this one deserves it, I eat curry a lot and also make good restaurant curry myself, so I am hard to please, but got to say well done, and can’t wait to go back, was away on holiday, but will definitely go back staff was friendly too us compliments too the chef
Aisha Ali
The shocking behaviour me and my friends and I had received. I can't even put it to words.. the hijab lady who called herself the owner was rude from the start the moment we walked in she had an attitude the whole time. She demands that we order drinks first and order water, and she brings a cup of tap water. we wait long for our food to come out. Every time we try to call her over, she makes eye contact with us and walks away to the table next to us to ask if they need anything... Every table had got chocolate and paid a bill at their tables. But we to pay at the till and she was RUDE. The treatment that other tablets (white people) got and the behaviour towards us was shocking.I would not recommend this place at all. The fact that we went out of our way for this place because they are muslim restaurant but we were treated badly.. wished I saw the other reviews before going there
Ugbad Hassan
Avoid this place like the plague!!!!!! We went to the restaurant after a long day at the beach because it was the only halal restaurant near by, worst mistake!! From the start the hijabi lady(supposedly also the owner) was giving us attitude. Whenever we said ‘excuse me’ she would look us dead in the eye and go to the next table who didn’t even call for assistance. The food arrived an hour late, didn’t taste good and some of the dishes were missing so we repeated asked for it. We asked for water but was given tap water instead. Upon asking for the bill, we were instructed to pay at the till whilst everyone else paid at the table. When I went to the till and asked for a manager, the hijab lady started screaming and demanded we stop talking and started paying as she didn’t have time for this. Eventually, the man(Mohamed) came over but he was not helpful at all, he said there’s nothing he could which left me shocked and appalled. The mistreatment was only directed to us which ruined our fun filled day!
Iffy xo
One of the worst customer service I have ever experienced! From the start till the end, we have been treated horribly. The lady with the hijab was extremely unprofessional! I wouldn’t recommend this restaurant to anyone if I am being honest and they also need to get rid of her.
Farxiya Y
This place has managed to single handed ruined our day out due to their attitude, conduct and racist treatment. We were the only black table in the restaurant and the treatment ( being ignored, to being told to keep quite and getting shouted at )we received from the hijabi lady was appalling and disgraceful!! Wish we went somewhere else.
Dee Cutmore
Food is delicious! But if dining in the restaurant the menu is limited compare Ls to the website menu which makes no sense. Alcohol tastes watered down and service wasn’t the best to be honest.
The staff's behavior was shockingly impolite, displaying a complete disregard for proper etiquette. They even refused to provide plates and instead insisted we use small plates for our naan, a request we had to make ourselves. Additionally, they removed chicken bones from our plates using their bare hands, without offering replacements and forcing us to eat from the inadequate small plates. It's particularly alarming that this mistreatment appeared to be directed only towards Indian customers. This behavior is highly inappropriate, especially for an Indian restaurant. Despite the food being satisfactory, the staff's customer service approach requires significant improvement. This was undoubtedly an extremely disappointing experience.
Sarath Nair
I'm really disappointed to have gone out of my way to provide a review for a restaurant. It's disheartening to witness such behavior, especially from an Indian restaurant. The staff's rudeness and lack of customer service were truly disheartening. This was unquestionably the worst experience I've had.
Helen Calvert
Food arrived quickly on a Sunday afternoonPiping hotFlavours were amazingAnd 2free poppadum too much to eat in one sitting. My fave Indian
Mohit Rayavarapu
The food was okay, but the staff behaviour is very rude. I believe they don’t want to serve customers in the store and wanted everything to be taken away.If they can’t help customers with service they can take off the chairs and make it a take away place.
traceyc209
Menu has chillis next to it if hot however the dish I chose said garlic & chilli no chilli ?️ what I got was as hot as a pall , we did say on the menu it doesn’t show this dish to be hot but was told in Indian it says it’s a chilli curry! We asked for water the lady asked if we’d like yoghurt to calm the sauce down, when the bill arrived they’d charged us £2.50 for yoghurt ! We payed didn’t leave a tip & left I realised when we got back to guest house that I’d left my glasses I rang, spoke to the lady & she said no glasses were left, hubby went back checked the table & yes glasses were there, my point being either the customer service is shocking or they’re in it just for the money. Sad
Thieves and bully’s!After ordering from here for years, a total of 14 orders in 4 years, I placed an order for a birthday meal. Two hours later, no meal arrived. I contacted the restaurant and was told the meal was on its way. A further hour later it wasn’t here. Contacted the restaurant again and was told no order was placed. Although I had email confirmation, screen shot confirmation directly from the restaurants website and my online banking showed order had been placed, confirmed and paid for. I was called a liar and told to walk down and prove I’d placed an order. So I did! As soon as I entered I showed the owner / manager all three forms of proof and was called a liar and told I had fraudulently made the websites and created online banking screen shots myself to try and steal food and or money from the restaurant. I was shouted at, and the rude thing behind the counter that has been spoken about in every single review started yelling and waving her fingers around in my face. The owner said the website I ordered from was not his restaurants website even though it one million percentage categorically was. He approached customers in his restaurants and said I’m just a mad woman trying to steal and ruin his business. I gave him the option of me calling the police or a family member to come down. At this point he threw me out. A family member arrived and the owner of the restaurant lied through his teeth and made a number of things up about me. Said I was aggressive and frightening. Well funnily enough I have 4 video recordings of the whole situation to prove how the owner and his staff were treating me and what they were accusing me of. When I returned home I did some research and also phoned the bank and they did in fact confirm the payment went straight to the restaurant and they had received it! This restaurant are thieves! They are taking payments via a third party payment platform and keeping the money and accusing customers who have paid of not placing orders. If this has happened to me then god knows how many other people this has happened to! Luckily I had my money returned, but the stress this caused me is unbelievable. I was traumatised for days after regarding the way I’d been aggressively shouted at. Baring in mind I am disabled as well, this had a detrimental impact on my physical and mental health. The owner is a vile, narcissistic bully. Avoid at all costs!
My dining experience at this restaurant was rather disappointing. From the moment we entered, there seemed to be a mismatch in energy. While we were initially offered popadoms, it was disheartening to discover they would be added to our bill. The lady in charge, who I believe to be the owner, exhibited rudeness from the outset. Simple inquiries about the spiciness of a dish were met with a dismissive attitude.As lovers of Indian cuisine, my partner and I requested the spiciest gravy on the menu, only to be served a dish with an unexpected sweetness and an unusual coconut paste infusion. The paneer tikka was uncooked and presented with marination.To add to the disappointment, we were charged an exorbitant £4 as a service fee on a bill of only £17. This seemed entirely disproportionate and left a bitter taste in an already unsatisfactory dining experience. When we requested to have the service charge waived, explaining that we were students on a tight budget, our appeal was met with a refusal. This entire experience was regrettable, and I would advise avoiding this establishment for a more pleasant dining experience.The racial discrimination we encountered left me utterly shocked. It was disheartening to witness a noticeable difference in the treatment of customers based on their ethnicity.
We made an error in our order, as we believed we were ordering for the Canterbury restaurant, but made a mistake and ordered for the Margate one - an honest mistake. I rang the restaurant immediately after placing the order which is when I realised my mistake. I apologised for the error and asked the restaurant if they would kindly cancel the order.The restaurant refused to refund me and said they have this issue a lot. I understand that this must be frustrating for the business but this was an honest mistake and that is something they need to address with the Canterbury restaurant if it is an ongoing issue - if it happens a lot it is clearly and easy mistake to make.I explained again that it was a mistake and the person I spoke to told me that even if he cancelled my order I wouldn’t get a refund. He gave me a number to call, which I did, but this number was for a company called ‘order yo-yo’ which was just an automatic message and it said they don’t deal with enquiries about orders and that customers should ring the restaurant directly.I rang the restaurant back, and he told me that he could refund me, but not until tomorrow morning because he was “too busy” (this was on Saturday night so he was proposing to refund me on Sunday morning) it is now the following Thursday night and I haven’t received any refund from the restaurant.I made sure to call within minutes (if that) of placing the order, so no food was being cooked, the restaurant weren’t even aware of my order before I rang them as they had to search for it on the system so they had lost no money through using the ingredients.This could have been resolved fairly and kindly but unfortunately the restaurant chose to lie about not being able to cancel my order, and then when questioned lied again about when they would refund me.Very disappointing service.
Lovely restaurant and great staff. We tried 7 dishes and thought the standard was exceptional. Lovely draft kingfisher too.
I went to this restaurant Saturday night, and was blown out the water absolutely amazing!!! I never write reviews but this one deserves it, I eat curry a lot and also make good restaurant curry myself, so I am hard to please, but got to say well done, and can’t wait to go back, was away on holiday, but will definitely go back staff was friendly too us compliments too the chef
The shocking behaviour me and my friends and I had received. I can't even put it to words.. the hijab lady who called herself the owner was rude from the start the moment we walked in she had an attitude the whole time. She demands that we order drinks first and order water, and she brings a cup of tap water. we wait long for our food to come out. Every time we try to call her over, she makes eye contact with us and walks away to the table next to us to ask if they need anything... Every table had got chocolate and paid a bill at their tables. But we to pay at the till and she was RUDE. The treatment that other tablets (white people) got and the behaviour towards us was shocking.I would not recommend this place at all. The fact that we went out of our way for this place because they are muslim restaurant but we were treated badly.. wished I saw the other reviews before going there
Avoid this place like the plague!!!!!! We went to the restaurant after a long day at the beach because it was the only halal restaurant near by, worst mistake!! From the start the hijabi lady(supposedly also the owner) was giving us attitude. Whenever we said ‘excuse me’ she would look us dead in the eye and go to the next table who didn’t even call for assistance. The food arrived an hour late, didn’t taste good and some of the dishes were missing so we repeated asked for it. We asked for water but was given tap water instead. Upon asking for the bill, we were instructed to pay at the till whilst everyone else paid at the table. When I went to the till and asked for a manager, the hijab lady started screaming and demanded we stop talking and started paying as she didn’t have time for this. Eventually, the man(Mohamed) came over but he was not helpful at all, he said there’s nothing he could which left me shocked and appalled. The mistreatment was only directed to us which ruined our fun filled day!
One of the worst customer service I have ever experienced! From the start till the end, we have been treated horribly. The lady with the hijab was extremely unprofessional! I wouldn’t recommend this restaurant to anyone if I am being honest and they also need to get rid of her.
This place has managed to single handed ruined our day out due to their attitude, conduct and racist treatment. We were the only black table in the restaurant and the treatment ( being ignored, to being told to keep quite and getting shouted at )we received from the hijabi lady was appalling and disgraceful!! Wish we went somewhere else.
Food is delicious! But if dining in the restaurant the menu is limited compare Ls to the website menu which makes no sense. Alcohol tastes watered down and service wasn’t the best to be honest.
Restaurantji Recommends
The staff's behavior was shockingly impolite, displaying a complete disregard for proper etiquette. They even refused to provide plates and instead insisted we use small plates for our naan, a request we had to make ourselves. Additionally, they removed chicken bones from our plates using their bare hands, without offering replacements and forcing us to eat from the inadequate small plates. It's particularly alarming that this mistreatment appeared to be directed only towards Indian customers. This behavior is highly inappropriate, especially for an Indian restaurant. Despite the food being satisfactory, the staff's customer service approach requires significant improvement. This was undoubtedly an extremely disappointing experience.
I'm really disappointed to have gone out of my way to provide a review for a restaurant. It's disheartening to witness such behavior, especially from an Indian restaurant. The staff's rudeness and lack of customer service were truly disheartening. This was unquestionably the worst experience I've had.
Food arrived quickly on a Sunday afternoonPiping hotFlavours were amazingAnd 2free poppadum too much to eat in one sitting. My fave Indian
The food was okay, but the staff behaviour is very rude. I believe they don’t want to serve customers in the store and wanted everything to be taken away.If they can’t help customers with service they can take off the chairs and make it a take away place.
Menu has chillis next to it if hot however the dish I chose said garlic & chilli no chilli ?️ what I got was as hot as a pall , we did say on the menu it doesn’t show this dish to be hot but was told in Indian it says it’s a chilli curry! We asked for water the lady asked if we’d like yoghurt to calm the sauce down, when the bill arrived they’d charged us £2.50 for yoghurt ! We payed didn’t leave a tip & left I realised when we got back to guest house that I’d left my glasses I rang, spoke to the lady & she said no glasses were left, hubby went back checked the table & yes glasses were there, my point being either the customer service is shocking or they’re in it just for the money. Sad