I filled my motorcycle tank here this morning and remembered that I had a free coffee with the Shell Card, I asked the chap, Mick, what I need to do. He told me to get a coffee and then give him the receipt from the Costa machine. I did this and then gave him the Shell app where it states free coffee, He told me that it is is not working to which I replied, that is not my fault, so he said I would have to pay for it. I told him I wasnt paying for it and he told me that he would just throw the coffee away. I told him that I was having the coffee as it was not my fault. I requested that he phone the manager and he initially told me that he didnt have one and I insisted that he does have one and then he phoned the manager. He spoke with someone and informed them this ' there is some bloke here who is refusing to pay for a coffee and has told me to get stuffed' it was a blatant lie, as the cctv, if you care to look at it, will show that he was lying. It occurred around 1204 todays date. A rather unpleasant chap, and his customer service skills were zero. who in their right mind would choose to throw away a coffee because the customer who was entitled to have one through the shell app, didnt have the money to pay for one, and because their app was not working. It is my suggestion that he is retrained, if he has had any training at all, on how to be customer friendly. A dreadful experience!
David Theunissen
Won't ever be going here again.Today , 24.6.23for the first time, I was asked to remove my crash helmet in order to be served with petrol.When I reconstructed the I had been a customer for probably 20 plus years, I was told, new policy
Stuart Atchison
Local petrol station, normally pricey fuel, but currently the second cheapest locally! Nice Costa machine. Good App with lots of incentives and offers. Vpower fuel is quite expensive and I use it occasionally to burn through the engine, it does seem to make a difference!
jason Wakefield
A great place to fill up on the way out of ramsgate - the staff member was very chatty and polite - a credit to her employer
marin marinov
Wrong advertising on offers on products than asking full price... Old offer but sign is still there?
Primoz Fonda
Very friendly staff, thank you!
Bob Woodward
Very good petrol. I didn't actually go in the shop, but my friend went inside and said it was very nice.
Danny Matthias
Always issues with this place. Either closed or your fuel isn't available. Over 4 times now I've gone to go here and it's shut or something
Mark Hammond
Shop is handy for the odd essential items
Jack Vaughn
It's a petrol station. It sells petrol. How much do you need from a review of a place that sells petrol. Nice pumps.
I filled my motorcycle tank here this morning and remembered that I had a free coffee with the Shell Card, I asked the chap, Mick, what I need to do. He told me to get a coffee and then give him the receipt from the Costa machine. I did this and then gave him the Shell app where it states free coffee, He told me that it is is not working to which I replied, that is not my fault, so he said I would have to pay for it. I told him I wasnt paying for it and he told me that he would just throw the coffee away. I told him that I was having the coffee as it was not my fault. I requested that he phone the manager and he initially told me that he didnt have one and I insisted that he does have one and then he phoned the manager. He spoke with someone and informed them this ' there is some bloke here who is refusing to pay for a coffee and has told me to get stuffed' it was a blatant lie, as the cctv, if you care to look at it, will show that he was lying. It occurred around 1204 todays date. A rather unpleasant chap, and his customer service skills were zero. who in their right mind would choose to throw away a coffee because the customer who was entitled to have one through the shell app, didnt have the money to pay for one, and because their app was not working. It is my suggestion that he is retrained, if he has had any training at all, on how to be customer friendly. A dreadful experience!
Won't ever be going here again.Today , 24.6.23for the first time, I was asked to remove my crash helmet in order to be served with petrol.When I reconstructed the I had been a customer for probably 20 plus years, I was told, new policy
Local petrol station, normally pricey fuel, but currently the second cheapest locally! Nice Costa machine. Good App with lots of incentives and offers. Vpower fuel is quite expensive and I use it occasionally to burn through the engine, it does seem to make a difference!
A great place to fill up on the way out of ramsgate - the staff member was very chatty and polite - a credit to her employer
Wrong advertising on offers on products than asking full price... Old offer but sign is still there?
Very friendly staff, thank you!
Very good petrol. I didn't actually go in the shop, but my friend went inside and said it was very nice.
Always issues with this place. Either closed or your fuel isn't available. Over 4 times now I've gone to go here and it's shut or something
Shop is handy for the odd essential items
It's a petrol station. It sells petrol. How much do you need from a review of a place that sells petrol. Nice pumps.
Restaurantji Recommends
Everything fine just fuel prices are too high.
Free cash withdrawal machine outside -very handy!