Visited prior to Christmas after a previous positive experience earlier in December, which was more or less flawless from a service and food perspective in terms of expectations. There could not have been a starker contrast between the too visits, the service was distinctly average and haphazard, but the food again met expectations. The underpinning factor of the visit was an ‘apparent’ misunderstanding in the loyalty scheme. We’ve been gold status for over a year and encountered no previous issues including the previous visit to this branch and its seems there was a degree of reluctance to honour all of the discounts, but this was implied as confusion by staff who should be well aware of any nuance and entitlement in the scheme m, if not it could be perceived as a lack of professionalism. The encounter when settling the bill left me feeling frustrated and disappointed to the extent that I will not be returning soon. Customers should not be made to feel awkward for using the scheme.
Evan Dixey
I had an amazing experience with my friends here. Firstly, the food was amazing, nothing to fault at all. Secondly, our waiter, Feeri, was brilliant. The whole experience was amazing.
Rocco
Food was very nice, halloumi bites slightly underdone. Service was slow even though knowing how busy they were. Waitress was most organised, we felt the staff could’ve done with more support from the manager. Overall good food, slow service and untidy floors.
Ramon Dudas
Erika was amazing, we haven’t booked she found us a table and provided an excellent service. Thank you very much!
sophie goodman
Great pizza express venue - one of our favourites. Staff are always accommodating and their Manager Erica manages everything brilliantly.
Grace Hall
Lovely service and Erica recommended the new Christmas pizza which was delicious. The service was very quick and I often see Erica when I am here and she is always very friendly.
Mark Laing
Fantastic service.Fantastic staff.Fantastic food .Erica the duty manager made myself and my family very welcome and with a big smile and lots of friendliness service was very fast.Thanks again this was our first visit and we will be back.Mark and family
hannah truman
Erica always comes over to the door straight away, she is always friendly and the food always comes over instantly. We are regulars, Isaden is a good waiter and friendly.
Nicola Murray
Erica and Gita looked after us and made sure that we had a super meal and the restaurant was immaculate. Thank you for looking after us we will be back.
Julia “Ju” Roper
Erica was great and Gita the waitress was lovely with us. Food was delicious too. We will definitely be coming
This is our third visit here, and Erika and the gentleman server made us feel most welcome. The place was quite quiet, which was nice. Drinks served quickly and the food was tasty and hot. Overall a pleasant time was had. Will always go again whenever in Sevenoaks. Michael & Tracy ?
Jo Misiak
Were rushed at the end of our meal, staff acted like they didn’t want us to be there the whole time but tried to clear our plates while we were mid mouthful and hadn’t finished. Cleared one plate that was finished and not the other. Wasn’t offered dessert menus, was brought the bill without asking, was asked to pay without prompting, all within opening hours felt like we would have had a much nicer experience in another restaurant not have our night cut short.Chicken on the pizza was tasteless and hard, could tell had been frozen and reheated but was cold.
Dave Grimwood
Called in on a busy Friday evening with our two small grandchildren made to feel very welcome and the staff couldn’t do enough for us, food was great including the two small pizzas made by the children. Thanks to all the staff you made our evening out something very special.
Adrian Jelfs
First time for a year in a Pizza Express, not impressed. Classic base much thinner and wetter than they used to be.Very expensive for what it was. Drinks a rip off.App did not work as it should.
Eva Szucs
The best team ever, Erika (manager) is so sweet and friendly, service is above 5*. The restaurant was so busy, yet we were seen immediately. Food came in 5 mins. Really brilliant hospitality. Salvatore was very eager to make us very happy wanting to come back. Amazing team. Thanks Erika, great management, great team.
Visited prior to Christmas after a previous positive experience earlier in December, which was more or less flawless from a service and food perspective in terms of expectations. There could not have been a starker contrast between the too visits, the service was distinctly average and haphazard, but the food again met expectations. The underpinning factor of the visit was an ‘apparent’ misunderstanding in the loyalty scheme. We’ve been gold status for over a year and encountered no previous issues including the previous visit to this branch and its seems there was a degree of reluctance to honour all of the discounts, but this was implied as confusion by staff who should be well aware of any nuance and entitlement in the scheme m, if not it could be perceived as a lack of professionalism. The encounter when settling the bill left me feeling frustrated and disappointed to the extent that I will not be returning soon. Customers should not be made to feel awkward for using the scheme.
I had an amazing experience with my friends here. Firstly, the food was amazing, nothing to fault at all. Secondly, our waiter, Feeri, was brilliant. The whole experience was amazing.
Food was very nice, halloumi bites slightly underdone. Service was slow even though knowing how busy they were. Waitress was most organised, we felt the staff could’ve done with more support from the manager. Overall good food, slow service and untidy floors.
Erika was amazing, we haven’t booked she found us a table and provided an excellent service. Thank you very much!
Great pizza express venue - one of our favourites. Staff are always accommodating and their Manager Erica manages everything brilliantly.
Lovely service and Erica recommended the new Christmas pizza which was delicious. The service was very quick and I often see Erica when I am here and she is always very friendly.
Fantastic service.Fantastic staff.Fantastic food .Erica the duty manager made myself and my family very welcome and with a big smile and lots of friendliness service was very fast.Thanks again this was our first visit and we will be back.Mark and family
Erica always comes over to the door straight away, she is always friendly and the food always comes over instantly. We are regulars, Isaden is a good waiter and friendly.
Erica and Gita looked after us and made sure that we had a super meal and the restaurant was immaculate. Thank you for looking after us we will be back.
Erica was great and Gita the waitress was lovely with us. Food was delicious too. We will definitely be coming
Restaurantji Recommends
This is our third visit here, and Erika and the gentleman server made us feel most welcome. The place was quite quiet, which was nice. Drinks served quickly and the food was tasty and hot. Overall a pleasant time was had. Will always go again whenever in Sevenoaks. Michael & Tracy ?
Were rushed at the end of our meal, staff acted like they didn’t want us to be there the whole time but tried to clear our plates while we were mid mouthful and hadn’t finished. Cleared one plate that was finished and not the other. Wasn’t offered dessert menus, was brought the bill without asking, was asked to pay without prompting, all within opening hours felt like we would have had a much nicer experience in another restaurant not have our night cut short.Chicken on the pizza was tasteless and hard, could tell had been frozen and reheated but was cold.
Called in on a busy Friday evening with our two small grandchildren made to feel very welcome and the staff couldn’t do enough for us, food was great including the two small pizzas made by the children. Thanks to all the staff you made our evening out something very special.
First time for a year in a Pizza Express, not impressed. Classic base much thinner and wetter than they used to be.Very expensive for what it was. Drinks a rip off.App did not work as it should.
The best team ever, Erika (manager) is so sweet and friendly, service is above 5*. The restaurant was so busy, yet we were seen immediately. Food came in 5 mins. Really brilliant hospitality. Salvatore was very eager to make us very happy wanting to come back. Amazing team. Thanks Erika, great management, great team.