We arrived almost 45 minutes early to our booking however we were seated and our waitress Natalie was amazing all throughout. The kids loved her as she always got down to their level to talk to them. My son that has autism loved her. He is a fidget and won’t stay sat still. She asked him if he could sit down to tell him what he wanted to order, he couldn’t stop talking about her all night. All the food recommendations where spot in and everyone had a great timeKid-friendliness: The menus are fun and the kids are given crayons to use
Charlotte Elizabeth Franklin
We are here on the 28th December and had the most amazing time.We were a table of 8! 5 adults and 3 children, the staff were so friendly and couldn't do enough to help us. We had 3 Neurodiverse children and 3 of the adults are too to some extent. The lad who served us was called Ed, he was a superstar to say the least!! He helped make sure that everyone was ok the whole time but not in an intrusive way. We had a Coeliac child and another child who is Milk Protein Allergy with Soya Intolerance as well, Ed did everything he could to reassure us that he/they would be very careful & OMW! were they, they made sure both boys were taken care of and also that their little brother wasn't left out either.We normally go to Pizza Express because they do lovely pizzas and can cater for allergies but Tonbridge went even further and out of their way to accommodate us.When it came to Ed, he was just what you want from a server/waiter! He was such a lovely, friendly and comical guy. He was very knowledgeable about all the pizzas and sides, he also knows his stuff when it comes to the drinks too, he recommended a couple of lovely bottles of wine and didn't push the expensive ones, he also knew his beers much to the pleasure of our eldest diner, who loved the recommendation so much he asked to take the empty bottle home to see if he could source it closer to his home. I as a non-alcohol drinker was trying to decide which of the "normal" "boring" drinks when Ed very kindly pointed out the non-alcoholic drinks and recommend a very lovely raspberry drink which was so refreshing and really made my enjoyment of the meal so much more.Dietary restrictions: Pizza Express are amazing and the Tonbridge restaurant went out of their way to accommodate our partyI also discovered that Pizza Express only use rice flour in their restaurants.Kid-friendliness: There is colouring for the kids to do on their special little menus and the staff were all so good with our 3 boys
Natalie Jenninhs
We went in after the illuminations . Big shout out to Leoney who looked after us so well . Dealing with shortages and us being left after seating . You were fabulous sweetheart. Keep doing what you are doing . Smiling and dealing with people so competently. Many thanks and happy
Kami In
Always know what to expect food wise. Service good.
Nyall Morrow
From previous visits I found the service lacking me and my partner were looking forward to our time together as due to professional and family life we do not get to meet at as much.We entered the restaurant i admit quite early and the servers weere all preparing for their day. We waited to be seated for several minutes but since we were there early we saw a large number of empty tables. So given that there were tables free we just took our seats as Nobody had acknowledged our standing there. We were then left at the table for over 10 minutes without a menu or a "hello".I got up walk to the bar and said "can I have a menu please" which was met with a smirking face to which I replied "i understand you guys are just setting up I don't mind taking them" I was met with why didn't you wait to be seated I didn't reply as my reply would have been why didn't you acknowledge us at all for over a number minutes.......I digress the fact is the service was shoddy and going back here will not be on the menu.
Shirl Davis
Very poor service, was more interested in the customers that had ordered for take out. Toilets were disgusting and smelt really bad. And dough balls were flat not fluffy line normal. Very disappointed.
A Pragmatic
Fabulous, you know what you get. Food delicious straight forward bit expensive but you don't mind. Staff very friendly and helpful, lovely atmosphere. Rewards are good, already reached gold for a second year! Can't go wrong, easy family dine out.
Kathryn K
Had the worst services this evening. 12 of us booked a meal for 5pm as we had a concert to go to. Was asked to preorder our food beforehand. Arrived at 5pm at 6pm only 7 of the meals arrived and were cold then another 6 arrived cold. Which left my meal that hadn’t turned up. By 6:20pm we asked for the manager. She arrived and apologised and said she would remove 4 meals and the drinks to which I pointed out all bar 2 meals we inedible and I still an hour and a half of waiting hadn’t got mine. Eventually she said she would waiver the whole meal and drinks. Pizza Express Tonbridge if you can’t cope with the number of tables don’t book them.
Lesley L
Disappointed! Cold day and no heating within restaurant. Not many people at the time, so needed some gentle heating. I ordered Lasagna. Very disappointing! At a cost of almost £16 I would have expected a great Dish! Unfortunately, there was very little meat - mostly passata. I asked for Tabasco. None. Dye to the cist of this dish, with very little (to none( meat, I cannot recommend. Perhaps teenagers and kids are not as expectant????
Kim P
We had Eddie as our waiter, and he was super lovely and kind. He entertained my grandad and laughed at his questionable joke, and was a delight to have as our waiter.
Not a bad pizza express. Friendly staff and clean toilets. Our pizzas took longer than usual but we didn’t mind the wait so much. Nice atmosphere inside and open plan kitchens viewable from the dining area. Use the app to get some discounts off your bill or free items.Kid-friendliness: Kids menu available
Alessia Svetina
Went there for dinner with my partner tonight. What an awful experience! We waited 20 minutes to have our order taken. The drinks came out quick and they were good, however, my starter arrived (waitress literally threw it on the middle of the table) whilst my partner had to wait another 15 minutes for his starter as they had forgotten about it. They literally cleared my starter and then brought out my partners. Our pizzas at least were good! The atmosphere of the place was quite poor, we had the table next to us which was members of staff on their day off and they had a special treatment with the manager overlooking their table very well. I think some of the waitresses need more training on table service and greeting customers at arrival. We understand they were busy but it’s not an excuse for poor service.
Maria Bannock
I just wanted to leave a review because we had such fantastic service our waitress Rachael was brilliant. There was a large party of us but she made sure we had everything we needed, nothing was to much trouble. The food and drinks were extremely good. So all in all a very lovely place to eat in Tonbridge.
Rawlplug
First visit to the Tonbridge restaurant. Lots of positives. Menu for the grandchildren was excellent at a very good price, £7.95. Service was good and very friendly. Food excellent. Only one big but, which was the price of one piece of garlic bread. £5.65. Seriously??
Sophie C
Great pizza at The Tonbridge branch.Kids meals were excellent value too.Good for children at lunchtime!
We arrived almost 45 minutes early to our booking however we were seated and our waitress Natalie was amazing all throughout. The kids loved her as she always got down to their level to talk to them. My son that has autism loved her. He is a fidget and won’t stay sat still. She asked him if he could sit down to tell him what he wanted to order, he couldn’t stop talking about her all night. All the food recommendations where spot in and everyone had a great timeKid-friendliness: The menus are fun and the kids are given crayons to use
We are here on the 28th December and had the most amazing time.We were a table of 8! 5 adults and 3 children, the staff were so friendly and couldn't do enough to help us. We had 3 Neurodiverse children and 3 of the adults are too to some extent. The lad who served us was called Ed, he was a superstar to say the least!! He helped make sure that everyone was ok the whole time but not in an intrusive way. We had a Coeliac child and another child who is Milk Protein Allergy with Soya Intolerance as well, Ed did everything he could to reassure us that he/they would be very careful & OMW! were they, they made sure both boys were taken care of and also that their little brother wasn't left out either.We normally go to Pizza Express because they do lovely pizzas and can cater for allergies but Tonbridge went even further and out of their way to accommodate us.When it came to Ed, he was just what you want from a server/waiter! He was such a lovely, friendly and comical guy. He was very knowledgeable about all the pizzas and sides, he also knows his stuff when it comes to the drinks too, he recommended a couple of lovely bottles of wine and didn't push the expensive ones, he also knew his beers much to the pleasure of our eldest diner, who loved the recommendation so much he asked to take the empty bottle home to see if he could source it closer to his home. I as a non-alcohol drinker was trying to decide which of the "normal" "boring" drinks when Ed very kindly pointed out the non-alcoholic drinks and recommend a very lovely raspberry drink which was so refreshing and really made my enjoyment of the meal so much more.Dietary restrictions: Pizza Express are amazing and the Tonbridge restaurant went out of their way to accommodate our partyI also discovered that Pizza Express only use rice flour in their restaurants.Kid-friendliness: There is colouring for the kids to do on their special little menus and the staff were all so good with our 3 boys
We went in after the illuminations . Big shout out to Leoney who looked after us so well . Dealing with shortages and us being left after seating . You were fabulous sweetheart. Keep doing what you are doing . Smiling and dealing with people so competently. Many thanks and happy
Always know what to expect food wise. Service good.
From previous visits I found the service lacking me and my partner were looking forward to our time together as due to professional and family life we do not get to meet at as much.We entered the restaurant i admit quite early and the servers weere all preparing for their day. We waited to be seated for several minutes but since we were there early we saw a large number of empty tables. So given that there were tables free we just took our seats as Nobody had acknowledged our standing there. We were then left at the table for over 10 minutes without a menu or a "hello".I got up walk to the bar and said "can I have a menu please" which was met with a smirking face to which I replied "i understand you guys are just setting up I don't mind taking them" I was met with why didn't you wait to be seated I didn't reply as my reply would have been why didn't you acknowledge us at all for over a number minutes.......I digress the fact is the service was shoddy and going back here will not be on the menu.
Very poor service, was more interested in the customers that had ordered for take out. Toilets were disgusting and smelt really bad. And dough balls were flat not fluffy line normal. Very disappointed.
Fabulous, you know what you get. Food delicious straight forward bit expensive but you don't mind. Staff very friendly and helpful, lovely atmosphere. Rewards are good, already reached gold for a second year! Can't go wrong, easy family dine out.
Had the worst services this evening. 12 of us booked a meal for 5pm as we had a concert to go to. Was asked to preorder our food beforehand. Arrived at 5pm at 6pm only 7 of the meals arrived and were cold then another 6 arrived cold. Which left my meal that hadn’t turned up. By 6:20pm we asked for the manager. She arrived and apologised and said she would remove 4 meals and the drinks to which I pointed out all bar 2 meals we inedible and I still an hour and a half of waiting hadn’t got mine. Eventually she said she would waiver the whole meal and drinks. Pizza Express Tonbridge if you can’t cope with the number of tables don’t book them.
Disappointed! Cold day and no heating within restaurant. Not many people at the time, so needed some gentle heating. I ordered Lasagna. Very disappointing! At a cost of almost £16 I would have expected a great Dish! Unfortunately, there was very little meat - mostly passata. I asked for Tabasco. None. Dye to the cist of this dish, with very little (to none( meat, I cannot recommend. Perhaps teenagers and kids are not as expectant????
We had Eddie as our waiter, and he was super lovely and kind. He entertained my grandad and laughed at his questionable joke, and was a delight to have as our waiter.
Restaurantji Recommends
Not a bad pizza express. Friendly staff and clean toilets. Our pizzas took longer than usual but we didn’t mind the wait so much. Nice atmosphere inside and open plan kitchens viewable from the dining area. Use the app to get some discounts off your bill or free items.Kid-friendliness: Kids menu available
Went there for dinner with my partner tonight. What an awful experience! We waited 20 minutes to have our order taken. The drinks came out quick and they were good, however, my starter arrived (waitress literally threw it on the middle of the table) whilst my partner had to wait another 15 minutes for his starter as they had forgotten about it. They literally cleared my starter and then brought out my partners. Our pizzas at least were good! The atmosphere of the place was quite poor, we had the table next to us which was members of staff on their day off and they had a special treatment with the manager overlooking their table very well. I think some of the waitresses need more training on table service and greeting customers at arrival. We understand they were busy but it’s not an excuse for poor service.
I just wanted to leave a review because we had such fantastic service our waitress Rachael was brilliant. There was a large party of us but she made sure we had everything we needed, nothing was to much trouble. The food and drinks were extremely good. So all in all a very lovely place to eat in Tonbridge.
First visit to the Tonbridge restaurant. Lots of positives. Menu for the grandchildren was excellent at a very good price, £7.95. Service was good and very friendly. Food excellent. Only one big but, which was the price of one piece of garlic bread. £5.65. Seriously??
Great pizza at The Tonbridge branch.Kids meals were excellent value too.Good for children at lunchtime!