Amended my last review, unfortunately after multiple visits in the last year things have changed for the worst.Service is nowhere near where it used to be, well dressed efficient servers have gone, the last visit proved this with our server having dirt muddy shoes on and her laces untied, when my wife’s food was ready it sat on top of the counter for ten minutes while her and another member of staff that was eating food while leaning on a counter and licking his fingers between serving were laughing and having a great time. Restutant was also quiet as we visited quite late after returning from London and it was the last 45 minutes of opening time.Not sure what happened to the fantastic staff and service from the past, clear decline in both service and servers attitude. And just to reiterate, multiple visits with issues, food is still great however.
Denise D'Souza
Diabolical service waited 30 mins for a main course whilst rest of party eating theirs. Excuse given: different station prepping food - what rubbish! Won’t be eating here again!!
No N
Amended my last review, unfortunately after multiple visits in the last year things have changed for the worst. Service is nowhere near where it used to be, well dressed efficient servers have gone, the last visit proved this with our server having dirty muddy shoes on and her laces untied, when my wife’s food was ready it sat on top of the counter for ten minutes while her and another member of staff that was eating food while leaning on a counter and licking his fingers between serving were laughing and having a great time. Restutant was also quiet as we visited quite late after returning from London and it was the last 45 minutes of opening time. Not sure what happened to the fantastic staff and service from the past, clear decline in both service and servers attitude. And just to reiterate, multiple visits with issues, food is still great however.
Joe Webb
Lovely dining experience for the family. Was told due to the high numbers of people there would be quite a wait. However, we were served promptly and the drinks arrived within 10 mins and the food around 10 mins later. Lovely fresh delicious food. We had between us bao buns, gyoza, firecracker curry, yaki soba x 2 chicken and one steak. All was well presented and very tasty. Warning - the firecracker curry is hot but very nice.
Darren McMullan
Superb food. Service was great, it was quiet at the time. Food never lets
Nick Dorling
Great atmosphere and lovely staff. Good food as always!
Volkan
We entered the restaurant, and the interior hadn't been cleaned, they told us that if we waited for about fifteen minutes, they would clean the tables for us to sit. Then, we ordered the beef brisket with teriyaki sauce, but it was served without the sauce, so the taste of the meal was poor. We asked for extra sauce, but it didn't come from one person for about five minutes. Then, we asked another person, and they brought a very small amount. Finally, we asked a third person, and they also brought a small amount, but it was too late, and the meal had gotten cold. The least they could have correct the mistake and serve the meal properly but the service standards were truly below what should be expected, and it was clear that they couldn't get the job done properly so we left without finishing our meal. It seemed like no one cared anyway. We won't be coming here again and don't recommend it."
Joanne H
Amazing service from Emily and Beth very attentive and friendly went above and beyond to fit our needs
Kitty
Went on a Saturday night, had a short wait for a table. Staff were lovely. Allergens clearly labeled. Gluten free, nut free and prawn free options given and the dish was very tasty. Order was taken by the manager, felt very confident to eat here with my allergens.Dietary restrictions: Gluten free, nut free, shellfish free
Emili Li
The noodles were way too soft and the broth was tasteless . The chefs forgot about one of our orders and we waited 20minutes.When it came it was cold and tasted bad.
Loved it! Great food, friendly staff and lots of options as I'm dairy and yeast intolerant ?Dietary restrictions: Knowledgeable about intolerances and order taken with care
Grecia Gonzalez
The best vegetable udon and bao
johnnybowman1
The good news. The food is really good and rarely disappoints. Now the bad news based on last night and also several other recent visits. As customers you are invisible. Staff literally look through you when you wait at the door even when they are there next to you. Then getting attention is very difficult. Staff seem to be huddled in groups chatting. The gap between main courses being delivered is getting beyond a joke. Yes I know it’s all about getting food when it’s ready but most restaurants can cope with delivering orders from the same order at the same time, not half an hour apart. Beer was warm. A serious lack of veggie options on the menu not being available but only being told this until when we order. Just a half-hearted lame experience every time. For once I took the time to fill in the customer survey with this feedback. Reading other reviews seems like other customers have had the same experience. Does anyone actually bother to read or act on the reviews?
Macie Stapleton
Our waitress Elena was fantastic! So naturally good and made us feel very welcome. Very pleased.
Filip Haga
We go to Wagamama often and always love it. The food is great and very quick service. It's a kid-friendly, japanese themed restaurant with so many tasty meals! This is definitely one of our favourite restaurants.Kid-friendliness: There is a separate kid menu and while the kids are waiting for their meal, there is a drawing for them to colour! We always have lots of fun playing the crosswords and brain games that come with the menu.
Amended my last review, unfortunately after multiple visits in the last year things have changed for the worst.Service is nowhere near where it used to be, well dressed efficient servers have gone, the last visit proved this with our server having dirt muddy shoes on and her laces untied, when my wife’s food was ready it sat on top of the counter for ten minutes while her and another member of staff that was eating food while leaning on a counter and licking his fingers between serving were laughing and having a great time. Restutant was also quiet as we visited quite late after returning from London and it was the last 45 minutes of opening time.Not sure what happened to the fantastic staff and service from the past, clear decline in both service and servers attitude. And just to reiterate, multiple visits with issues, food is still great however.
Diabolical service waited 30 mins for a main course whilst rest of party eating theirs. Excuse given: different station prepping food - what rubbish! Won’t be eating here again!!
Amended my last review, unfortunately after multiple visits in the last year things have changed for the worst. Service is nowhere near where it used to be, well dressed efficient servers have gone, the last visit proved this with our server having dirty muddy shoes on and her laces untied, when my wife’s food was ready it sat on top of the counter for ten minutes while her and another member of staff that was eating food while leaning on a counter and licking his fingers between serving were laughing and having a great time. Restutant was also quiet as we visited quite late after returning from London and it was the last 45 minutes of opening time. Not sure what happened to the fantastic staff and service from the past, clear decline in both service and servers attitude. And just to reiterate, multiple visits with issues, food is still great however.
Lovely dining experience for the family. Was told due to the high numbers of people there would be quite a wait. However, we were served promptly and the drinks arrived within 10 mins and the food around 10 mins later. Lovely fresh delicious food. We had between us bao buns, gyoza, firecracker curry, yaki soba x 2 chicken and one steak. All was well presented and very tasty. Warning - the firecracker curry is hot but very nice.
Superb food. Service was great, it was quiet at the time. Food never lets
Great atmosphere and lovely staff. Good food as always!
We entered the restaurant, and the interior hadn't been cleaned, they told us that if we waited for about fifteen minutes, they would clean the tables for us to sit. Then, we ordered the beef brisket with teriyaki sauce, but it was served without the sauce, so the taste of the meal was poor. We asked for extra sauce, but it didn't come from one person for about five minutes. Then, we asked another person, and they brought a very small amount. Finally, we asked a third person, and they also brought a small amount, but it was too late, and the meal had gotten cold. The least they could have correct the mistake and serve the meal properly but the service standards were truly below what should be expected, and it was clear that they couldn't get the job done properly so we left without finishing our meal. It seemed like no one cared anyway. We won't be coming here again and don't recommend it."
Amazing service from Emily and Beth very attentive and friendly went above and beyond to fit our needs
Went on a Saturday night, had a short wait for a table. Staff were lovely. Allergens clearly labeled. Gluten free, nut free and prawn free options given and the dish was very tasty. Order was taken by the manager, felt very confident to eat here with my allergens.Dietary restrictions: Gluten free, nut free, shellfish free
The noodles were way too soft and the broth was tasteless . The chefs forgot about one of our orders and we waited 20minutes.When it came it was cold and tasted bad.
Restaurantji Recommends
Loved it! Great food, friendly staff and lots of options as I'm dairy and yeast intolerant ?Dietary restrictions: Knowledgeable about intolerances and order taken with care
The best vegetable udon and bao
The good news. The food is really good and rarely disappoints. Now the bad news based on last night and also several other recent visits. As customers you are invisible. Staff literally look through you when you wait at the door even when they are there next to you. Then getting attention is very difficult. Staff seem to be huddled in groups chatting. The gap between main courses being delivered is getting beyond a joke. Yes I know it’s all about getting food when it’s ready but most restaurants can cope with delivering orders from the same order at the same time, not half an hour apart. Beer was warm. A serious lack of veggie options on the menu not being available but only being told this until when we order. Just a half-hearted lame experience every time. For once I took the time to fill in the customer survey with this feedback. Reading other reviews seems like other customers have had the same experience. Does anyone actually bother to read or act on the reviews?
Our waitress Elena was fantastic! So naturally good and made us feel very welcome. Very pleased.
We go to Wagamama often and always love it. The food is great and very quick service. It's a kid-friendly, japanese themed restaurant with so many tasty meals! This is definitely one of our favourite restaurants.Kid-friendliness: There is a separate kid menu and while the kids are waiting for their meal, there is a drawing for them to colour! We always have lots of fun playing the crosswords and brain games that come with the menu.