Went in to use the restroom. I have to say I am going to the doctors to get checked. The toilets are disgusting. The cleaners need educating and the issa brothers need to start investing. Get some new cleaner toilets installed and a deep clean everytime. We are Bearley out of a pandemic and you think this is acceptable.
Michaela Chapman
Went for a bit of shopping, hate those self service machines. Asked lovely lady for help and she scanned shopping and whilst I paid, packed it for me. Love this store
Paul Mckenzie
Asda always been great, doesn't matter where store is located. Very good and friendly. Never been disappointed.
Antony Wiggin
Lovely staff, even when they are busy, they are happy to help and are very pleasant
Christine Stevenson
The queuing was horrendous, only 2 on check outs, staff pleasant, but just not enough staff on checkouts
brian lee wakeling
Just been here no stock on shelves all pilled up at end of isle empty pallets on floor only two ladys on checkout feel sorry for them when people are lined up waiting with trolleys fullAsda need to get on top of this before Christmas not good.
David Hilton
lucky today i got a print cartridge cheaper than Argosalso went to the cafe for my over 60*s bowl of soup and coffee for £1thank you Asda.
Mark S
What a dump this place has become over the last ten years or so. Just seems so untidy and disorganised. Staff on the shop floor move around like zombies and all look so scruffy, wearing tracksuit bottoms and woolly hats, obviously have no pride in themselves. Shelves get absolutely blitzed with empty boxes left behind, leading to generally poor availability of lots of items. Management stand around in groups doing lots of pointing and talking. Could be so so much better than what it is.
Zara Turner
Had to stop shopping at Asda as unsure what is going on but it is a scruffy dirty tip now . Empty boxes thrown and left all over shop floor . Shelves full of empty boxes and food just thrown all over. Spilt foods in fridges and just left .Huge gaps of empty shelves throughout supermarket.The so called fridges they have installed are a nightmare, I just walk past as can’t be bothered keep opening and closing every second.Not to mention the price hikes of everything.Food with terrible sell by dates every time.Resembles a scruffy cash & carry.Staff all look miserable, all stood chatting . Barely any tills available with long queues.Fed up of going in to see if it has improved, but seems to be scruffier and no organisation at all.By the state of reviews for Asda it’s clear they don’t care.Started going Tesco !! Million times better.
Marek Krolik
Parking . There is no info. Parking for disabled people and people is rude . Tils where close and the where massive ques no inof staff to help. No staff, it was a very bad experience.
Came for a pickup waited 30 minutes asked matt how long said had no idea not acceptable at all needs to be looked at is constant behaviour here
Stuarth638
Unfortunately, I am writing to express my dissatisfaction with service provided to me on 19/10/2023 at 17:15pm when I was returning a faulty item I had purchased. I had purchased a hoover from my local Accrington Asda store which had ceased to work so as the hoover was under 12 months old it was still under the 12 month exchange or refund Asda policy for electrical items. When I took the hoover to the customer service desk a lady named Cheryl served me she asked me if I still had the box which I didn’t to which she rang through to a manager I presume to see if they could accept it back without the box. When she had finished she said the hoover had to be clean anyway she said that the hoover wasn’t clean and the filter had to be cleaned and to try it again if it still wasn’t working to take it back. So I went home to clean it out and it still wasn’t working so took the hoover back to Asda to explain that it still wasn’t working. When I went to the customer service desk to speak to Cheryl again stating it still wasn’t working she again looked at the hoover she then said that the hoover still wasn’t clean as another part of the hoover was still dirty so I actually stood there at the customer service desk cleaning the hoover. Cheryl then went to ring through to the manager at this point the hoover had fallen off the desk where Cheryl had put it and the wheel came off! Cheryl then came off the phone saying that the manager would exchange this once!Now this whole experience with Cheryl and Asda has been disgusting and disappointing as I’m sure you are aware my consumer rights are that if an item (especially electrical) is faulty I have the right to an exchange or refund with it still being under the Asda return policy under 12 months old. I am disgusted that I was made to clean the hoover part in the store and the fact it was visible that I have a broken thumb joint and Cheryl is still making me do this I found it difficult to clean the rest of the hoover as it was. I also find it disgusting that not one manager came to deal with the situation but let someone who was clearly unhelpful and rude when dealing with this situation. I find it disappointing that Asda expect people to keep the boxes for items over 3/6 months old as really you wouldn’t expect something to go wrong with it after that time and I really do find it disgusting that Asda expect to clean the items they are returning as it shouldn’t make any difference if it’s clean or not if it’s not working it’s a hoover that someone has been using so it wouldn’t be clean. I don’t any other store that expects people to clean faulty goods that are being returned. But I did clean it as asked and still Cheryl had an issue. This really isn’t the kind of service I expect from my local Asda I have never felt so disappointed with the service I have received as well as now being in extra discomfort with my thumb.
Rafal G (Maledictus Pictures)
The store is a decent size with almost. Everything that you need. But toilets are a disaster! Dirty and not cleaned just afoul enough to run away before you will wash hands!
Simon Gudgeon
Regularly shop here. Wish they'd improve things appearance and functionality wise. The produce however is very good.
p 111
Asda accrington is very petty. The dont keep bags at self checkout. You have to chase the staff around for a shopping bag like the bags are made out of gold. Put the bags where they should be on the hook near checkouts.Wont be shopping in this store again
Went in to use the restroom. I have to say I am going to the doctors to get checked. The toilets are disgusting. The cleaners need educating and the issa brothers need to start investing. Get some new cleaner toilets installed and a deep clean everytime. We are Bearley out of a pandemic and you think this is acceptable.
Went for a bit of shopping, hate those self service machines. Asked lovely lady for help and she scanned shopping and whilst I paid, packed it for me. Love this store
Asda always been great, doesn't matter where store is located. Very good and friendly. Never been disappointed.
Lovely staff, even when they are busy, they are happy to help and are very pleasant
The queuing was horrendous, only 2 on check outs, staff pleasant, but just not enough staff on checkouts
Just been here no stock on shelves all pilled up at end of isle empty pallets on floor only two ladys on checkout feel sorry for them when people are lined up waiting with trolleys fullAsda need to get on top of this before Christmas not good.
lucky today i got a print cartridge cheaper than Argosalso went to the cafe for my over 60*s bowl of soup and coffee for £1thank you Asda.
What a dump this place has become over the last ten years or so. Just seems so untidy and disorganised. Staff on the shop floor move around like zombies and all look so scruffy, wearing tracksuit bottoms and woolly hats, obviously have no pride in themselves. Shelves get absolutely blitzed with empty boxes left behind, leading to generally poor availability of lots of items. Management stand around in groups doing lots of pointing and talking. Could be so so much better than what it is.
Had to stop shopping at Asda as unsure what is going on but it is a scruffy dirty tip now . Empty boxes thrown and left all over shop floor . Shelves full of empty boxes and food just thrown all over. Spilt foods in fridges and just left .Huge gaps of empty shelves throughout supermarket.The so called fridges they have installed are a nightmare, I just walk past as can’t be bothered keep opening and closing every second.Not to mention the price hikes of everything.Food with terrible sell by dates every time.Resembles a scruffy cash & carry.Staff all look miserable, all stood chatting . Barely any tills available with long queues.Fed up of going in to see if it has improved, but seems to be scruffier and no organisation at all.By the state of reviews for Asda it’s clear they don’t care.Started going Tesco !! Million times better.
Parking . There is no info. Parking for disabled people and people is rude . Tils where close and the where massive ques no inof staff to help. No staff, it was a very bad experience.
Restaurantji Recommends
Came for a pickup waited 30 minutes asked matt how long said had no idea not acceptable at all needs to be looked at is constant behaviour here
Unfortunately, I am writing to express my dissatisfaction with service provided to me on 19/10/2023 at 17:15pm when I was returning a faulty item I had purchased. I had purchased a hoover from my local Accrington Asda store which had ceased to work so as the hoover was under 12 months old it was still under the 12 month exchange or refund Asda policy for electrical items. When I took the hoover to the customer service desk a lady named Cheryl served me she asked me if I still had the box which I didn’t to which she rang through to a manager I presume to see if they could accept it back without the box. When she had finished she said the hoover had to be clean anyway she said that the hoover wasn’t clean and the filter had to be cleaned and to try it again if it still wasn’t working to take it back. So I went home to clean it out and it still wasn’t working so took the hoover back to Asda to explain that it still wasn’t working. When I went to the customer service desk to speak to Cheryl again stating it still wasn’t working she again looked at the hoover she then said that the hoover still wasn’t clean as another part of the hoover was still dirty so I actually stood there at the customer service desk cleaning the hoover. Cheryl then went to ring through to the manager at this point the hoover had fallen off the desk where Cheryl had put it and the wheel came off! Cheryl then came off the phone saying that the manager would exchange this once!Now this whole experience with Cheryl and Asda has been disgusting and disappointing as I’m sure you are aware my consumer rights are that if an item (especially electrical) is faulty I have the right to an exchange or refund with it still being under the Asda return policy under 12 months old. I am disgusted that I was made to clean the hoover part in the store and the fact it was visible that I have a broken thumb joint and Cheryl is still making me do this I found it difficult to clean the rest of the hoover as it was. I also find it disgusting that not one manager came to deal with the situation but let someone who was clearly unhelpful and rude when dealing with this situation. I find it disappointing that Asda expect people to keep the boxes for items over 3/6 months old as really you wouldn’t expect something to go wrong with it after that time and I really do find it disgusting that Asda expect to clean the items they are returning as it shouldn’t make any difference if it’s clean or not if it’s not working it’s a hoover that someone has been using so it wouldn’t be clean. I don’t any other store that expects people to clean faulty goods that are being returned. But I did clean it as asked and still Cheryl had an issue. This really isn’t the kind of service I expect from my local Asda I have never felt so disappointed with the service I have received as well as now being in extra discomfort with my thumb.
The store is a decent size with almost. Everything that you need. But toilets are a disaster! Dirty and not cleaned just afoul enough to run away before you will wash hands!
Regularly shop here. Wish they'd improve things appearance and functionality wise. The produce however is very good.
Asda accrington is very petty. The dont keep bags at self checkout. You have to chase the staff around for a shopping bag like the bags are made out of gold. Put the bags where they should be on the hook near checkouts.Wont be shopping in this store again