Staff gave off negative vibes like an effort to serve
Maxine P
This Costa at Blackpool is quite large and good seating. The staff are curteous. There is a good supply of food to choose from.
MARK RATCLIFF
In the heart of town. Great staff and great coffee. Same as any other Costa!
David G
As always a great place for
Daddy Beard (Beardy)
Slow service with queue out the door. Leaky ceiling with buckets catching drips. Coffee was good though and tables cleared quickly. In my opinion could do with modernization.Parking: Town centre so no parking available.
Michael Harding
What can I say, apart from that we have been going into Costa Coffee for a long time now because at the time we had a rescued Lurcher we called him Chip and He was a brilliant pet he was so friendly and loyal it broke our hearts when he passed away he would just lie down next to a radiator and at the side of our chairs, and not moved at all. And we still use Costa Coffee whenever we see one.
Tanzi O
customer service is shocking. went to us and Adam spoke to us cocky and we were about to buy something. no need to speak to us the way he did it’s disrespectful and sexist at the fact that he presumed just because we are girls we were gonna do what everyone else does. disgusting costumer service
Yvonne Rogers
The assistant manager made my drink. I was having an Iced mango and hibiscus tea which I have had frequently. He went to put two jugs of ice in the cup and I asked him not to put so much in. He was rude in his attitude. I ended up with a warm drink and it tasted awful. No ice in tbe cup. I have been in this costa on a number of occasions and always found the staff to be polite and nice. I mentioned this to the older member who said I can't say anything as he is the assistant manager. The staff should not be afraid to say anything to assistant managers or managers. I was happy with the guy who served me originally when I ordered. Tbe place was not packed so the staff were not overworked. It's a shame as I have given five star in the past.
Sarah Moyle
I took my dad and stepmom to Costa on Church St on Blackpool Town centre today.I first noticed a distinct lack of festive atmosphere. There were two small cardboard Xmas trees on the display counter. They seemed a token nod to the time of the year and not exactly special.We got our tables. Needed two as there were only two seaters free. That’s not a problem. Out of the three on the window we chose the two clean ones. (Two outta three ain’t bad)Went to order to be greeted by a man in his 40s with “yes mate” This greeting makes me cringe. Not sure why but working in customer service in retail it’s not a phrase I would use as customers aren’t my “mates”I asked for two large lattes and a sticky toffee festive drink to be told there’s no cream. Bit of a let down for a festive treat so I chose a normal latte. I also picked up a Wiltshire ham and cheese toastie.I waited for my drinks, they were put on a tray and my dad carried them over to the table. I waited by the counter for my toastie. It was then shoved across the counter at me. “Excuse me? Have you a knife and fork please?” The young man on the coffee machine motioned his head toward the till and said “over there” then the checkout man who called me mate threw a knife and fork onto the counter without a word.We sat down and drank our drinks and I ate my toastie which was slightly more cooked than I have seen before. It was very well grilled and therefore quite dry.I already felt a bit disappointed by the experience (service and overcooked toastie) considering the prices.Then…..I went to the toilet….Oh dear.Wet floor, bogey smeared on mirror, unclean sink, unflushed dirty toilet with pubic hair on….We go to Costa a lot, safe to say I won’t visit this one again anytime soon.The coffee was fab, small chip on cup.Definitely could do a LOT better I have included photos of dirty toilet so beware ?
Sophie Aylesbury
The moment we arrived, it had an awful smell of damp and mould. When trying to find a seat, we saw a slug/snail trail on the carpet but carried on to find a drink as we had never been let down with the drinks and food. When ordering, the staff weren't organised and looked like they wanted to get home, there was two workers who really tried to make the atmosphere good but were struggling. When sitting to drink with my partner, it felt like we were sitting in an outdated place in some shaddy alleyway. Biscuits were nice, and the hot chocolate wasn't mixed properly, making it harder to drink. Even with the spoon, it was hard to get that wow feeling like normal. Especially on a cold day, we needed something warm. Won't be visiting back to this Costa Coffee ? this place needs a huge makeover and chairs/sofa that aren't broken.
I took my dad and stepmom to Costa on Church St on Blackpool Town centre today. I first noticed a distinct lack of festive atmosphere. There were two small cardboard Xmas trees on the display counter. They seemed a token nod to the time of the year and not exactly special. We got our tables. Needed two as there were only two seaters free. That’s not a problem. Out of the three on the window we chose the two clean ones. (Two outta three ain’t bad) Went to order to be greeted by a man in his 40s with “yes mate” This greeting makes me cringe. Not sure why but working in customer service in retail it’s not a phrase I would use as customers aren’t my “mates” I asked for two large lattes and a sticky toffee festive drink to be told there’s no cream. Bit of a let down for a festive treat so I chose a normal latte. I also picked up a Wiltshire ham and cheese toastie. I waited for my drinks, they were put on a tray and my dad carried them over to the table. I waited by the counter for my toastie. It was then shoved across the counter at me. “Excuse me? Have you a knife and fork?” The young man on the coffee machine motioned his head toward the till and said “over there” then the checkout man who called me mate threw a knife and fork onto the counter without a word. We sat down and drank our drinks and I ate my toastie which was slightly more cooked than I have seen before. It was very well grilled and therefore quite dry. I already felt a bit disappointed by the experience (service and overcooked toastie) considering the prices. Then…..I went to the toilet…. Oh dear. Wet floor, bogey smeared on mirror, unclean sink, unflushed dirty toilet with ?? pubic hair on…. We go to Costa a lot, safe to say I won’t visit this one again anytime soon. The coffee was fab, small chip on cup. Definitely could do a LOT better I have included photos of dirty toilet so beware ?
Margaret Sykes
It was very nice and clean and a good atmosphere.Wheelchair accessibility: A great way in and way out for everyone.
Ashley Flinders
When to Costa Coffee for first time today in Blackpool church street Elise who served me waited with patience till I decided what I wanted couldn't fault this lovley
Sl3nder X1
A worker called 'gaz' was a delight to me and my friend. We ordered a hot chocolate and it was served to perfection. Perfect amount of milk and chocolate powder. He is a brilliant worker and I hope he sees this.Kid-friendliness: Amazing
Daniel Simpson
Nice coffee and food (if not a bit on the expensive side), unfortunately despite it being a pleasent atmosphere the toilets are not as well cared for by some people that use them with two of them closed off.
Staff gave off negative vibes like an effort to serve
This Costa at Blackpool is quite large and good seating. The staff are curteous. There is a good supply of food to choose from.
In the heart of town. Great staff and great coffee. Same as any other Costa!
As always a great place for
Slow service with queue out the door. Leaky ceiling with buckets catching drips. Coffee was good though and tables cleared quickly. In my opinion could do with modernization.Parking: Town centre so no parking available.
What can I say, apart from that we have been going into Costa Coffee for a long time now because at the time we had a rescued Lurcher we called him Chip and He was a brilliant pet he was so friendly and loyal it broke our hearts when he passed away he would just lie down next to a radiator and at the side of our chairs, and not moved at all. And we still use Costa Coffee whenever we see one.
customer service is shocking. went to us and Adam spoke to us cocky and we were about to buy something. no need to speak to us the way he did it’s disrespectful and sexist at the fact that he presumed just because we are girls we were gonna do what everyone else does. disgusting costumer service
The assistant manager made my drink. I was having an Iced mango and hibiscus tea which I have had frequently. He went to put two jugs of ice in the cup and I asked him not to put so much in. He was rude in his attitude. I ended up with a warm drink and it tasted awful. No ice in tbe cup. I have been in this costa on a number of occasions and always found the staff to be polite and nice. I mentioned this to the older member who said I can't say anything as he is the assistant manager. The staff should not be afraid to say anything to assistant managers or managers. I was happy with the guy who served me originally when I ordered. Tbe place was not packed so the staff were not overworked. It's a shame as I have given five star in the past.
I took my dad and stepmom to Costa on Church St on Blackpool Town centre today.I first noticed a distinct lack of festive atmosphere. There were two small cardboard Xmas trees on the display counter. They seemed a token nod to the time of the year and not exactly special.We got our tables. Needed two as there were only two seaters free. That’s not a problem. Out of the three on the window we chose the two clean ones. (Two outta three ain’t bad)Went to order to be greeted by a man in his 40s with “yes mate” This greeting makes me cringe. Not sure why but working in customer service in retail it’s not a phrase I would use as customers aren’t my “mates”I asked for two large lattes and a sticky toffee festive drink to be told there’s no cream. Bit of a let down for a festive treat so I chose a normal latte. I also picked up a Wiltshire ham and cheese toastie.I waited for my drinks, they were put on a tray and my dad carried them over to the table. I waited by the counter for my toastie. It was then shoved across the counter at me. “Excuse me? Have you a knife and fork please?” The young man on the coffee machine motioned his head toward the till and said “over there” then the checkout man who called me mate threw a knife and fork onto the counter without a word.We sat down and drank our drinks and I ate my toastie which was slightly more cooked than I have seen before. It was very well grilled and therefore quite dry.I already felt a bit disappointed by the experience (service and overcooked toastie) considering the prices.Then…..I went to the toilet….Oh dear.Wet floor, bogey smeared on mirror, unclean sink, unflushed dirty toilet with pubic hair on….We go to Costa a lot, safe to say I won’t visit this one again anytime soon.The coffee was fab, small chip on cup.Definitely could do a LOT better I have included photos of dirty toilet so beware ?
The moment we arrived, it had an awful smell of damp and mould. When trying to find a seat, we saw a slug/snail trail on the carpet but carried on to find a drink as we had never been let down with the drinks and food. When ordering, the staff weren't organised and looked like they wanted to get home, there was two workers who really tried to make the atmosphere good but were struggling. When sitting to drink with my partner, it felt like we were sitting in an outdated place in some shaddy alleyway. Biscuits were nice, and the hot chocolate wasn't mixed properly, making it harder to drink. Even with the spoon, it was hard to get that wow feeling like normal. Especially on a cold day, we needed something warm. Won't be visiting back to this Costa Coffee ? this place needs a huge makeover and chairs/sofa that aren't broken.
Restaurantji Recommends
I took my dad and stepmom to Costa on Church St on Blackpool Town centre today. I first noticed a distinct lack of festive atmosphere. There were two small cardboard Xmas trees on the display counter. They seemed a token nod to the time of the year and not exactly special. We got our tables. Needed two as there were only two seaters free. That’s not a problem. Out of the three on the window we chose the two clean ones. (Two outta three ain’t bad) Went to order to be greeted by a man in his 40s with “yes mate” This greeting makes me cringe. Not sure why but working in customer service in retail it’s not a phrase I would use as customers aren’t my “mates” I asked for two large lattes and a sticky toffee festive drink to be told there’s no cream. Bit of a let down for a festive treat so I chose a normal latte. I also picked up a Wiltshire ham and cheese toastie. I waited for my drinks, they were put on a tray and my dad carried them over to the table. I waited by the counter for my toastie. It was then shoved across the counter at me. “Excuse me? Have you a knife and fork?” The young man on the coffee machine motioned his head toward the till and said “over there” then the checkout man who called me mate threw a knife and fork onto the counter without a word. We sat down and drank our drinks and I ate my toastie which was slightly more cooked than I have seen before. It was very well grilled and therefore quite dry. I already felt a bit disappointed by the experience (service and overcooked toastie) considering the prices. Then…..I went to the toilet…. Oh dear. Wet floor, bogey smeared on mirror, unclean sink, unflushed dirty toilet with ?? pubic hair on…. We go to Costa a lot, safe to say I won’t visit this one again anytime soon. The coffee was fab, small chip on cup. Definitely could do a LOT better I have included photos of dirty toilet so beware ?
It was very nice and clean and a good atmosphere.Wheelchair accessibility: A great way in and way out for everyone.
When to Costa Coffee for first time today in Blackpool church street Elise who served me waited with patience till I decided what I wanted couldn't fault this lovley
A worker called 'gaz' was a delight to me and my friend. We ordered a hot chocolate and it was served to perfection. Perfect amount of milk and chocolate powder. He is a brilliant worker and I hope he sees this.Kid-friendliness: Amazing
Nice coffee and food (if not a bit on the expensive side), unfortunately despite it being a pleasent atmosphere the toilets are not as well cared for by some people that use them with two of them closed off.