Car park very badly maintained often with missing or loose metal grids which are a health and safety hazard for customers. More often than not be prepared to get hassled for change as you enter the store through either of the two entrances which is not very pleasant.Added doors to all the fridges making it really hard to find what you want to buy as the glass reflects. You then have to fight with the doors as they try to swing back on you. Aisles are the same size as before, so if there are a few people about it's chaos and you've no chance of easily getting to what you need. Late at night they turn the fridge lights off to make it even more difficult to see. It might be eco friendly but it makes for a very poor and frustrating shopping experience and in my opinion is a ridiculous badly thought out decision.Hardly any tills so enjoy scanning all of your own shopping increasing the profits of Asda as they have to then employ fewer staff. Also recently installed massive chrome fencing as you enter, just to make your shopping trip even more difficult and unfriendly. The Shop and Scan handset did not work this evening and I was told to get another which was exactly the same - what a waste of time. If you scan an item to find out the price and don't buy it or goodness forbid change your mind and delete an item, the system selects you for a 'quality check' where a member of staff then has to go through all your bags scanning random items to make sure you're not a thief! Embarrassing and also a hassle. Did I mention prices are often missing or unclear?Stock availability really poor, if you go of an evening then expect to see quite a few empty shelves. If you go to Colne or Accrington they will probably have what you wanted - it seems to be an Asda Burnley issue.Prices have gone through the roof and stayed that way, Aldi is cheaper on many own brand items and an easier shopping experience all round. Instead of cutting prices, gimmicks like 10% back on certain products or spin the wheel and win 50p! have been rolled out. To get this you have to use the Asda Rewards app every time you shop. The app is not very reliable and sometimes you don't receive the advertised bonuses/rewards.To top it all off I was there the other day with my young daughter who was feeling unwell. We tried to use the disabled toilet but this was locked! no problem when shopping in Tesco.To summarise, Asda have completely lost their USP. I hate food shopping and Asda Burnley is always a horrible experience!
Michelle Andrews
In times gone by I loved shopping at Asda but not anymore..The self scan AI machines that digitally film you as you scan your groceries are a farse . It is up to me as an individual if I wish to be monitored when I'm shopping .I put a bag over the screen so I can't be filmed , the older lady with the glasses behind the tobacco counter aggressively took my bag off the screen and proceeded to tell me off like a school teacher , I do not appreciate a staff member trying her best to make me feel uncomfortable . I told her it's my right to do as a I please as Asda DOES NOT have a legal licence to film it's customers without consent . I proceeded to put my bag back over the screen and got verbal abuse about this. The same woman then refused /being awkward with me to cash my scratchcard with an attitude.Going to get food for your family should not be made this much hardwork and I think that the lady needs to work on her customer service and do her homework on the law of being filmed against your willI have now boycotted Asda as I feel uncomfortable and will not be spending my money there in the near future .Tesco is a much better option for me
Emad Uddin
Lovely store can always find what l want and prices reasonable...
Mel Kinnear
Walked away today for first time ever. One till open and massive queue. When I asked supervisor?? if she could open another till she replied No staff and if you want to complain see bosses. Then she walked away. Back of her jacket said HAPPY TO HELP. This sort of thing is a constant problem at Asda and they obviously don’t care that some people want to use serviced tills rather than self checkouts. Everyone I speak to complains but nothing ever happens. Today was final straw walked away and went to Sainsbury’s and had a much better shopping experience. I would recommend it to all Asda shoppers.In response to your request for more infoTime of visit was about 11.00 am Wednesday 22 Nov and i’m sure you know who your shopfloor supervisors are
John Mackey
Good parking. Trolleys work.Staff very helpful and easy to approach. Checkouts both, manned and self serve easy and quick. Decent prices.
Diane Cleasby
Great place to shop to save your spending. Staff helpful. The cafe staff are so lovely and menu options good and inexpensive. Kids eat for £1 and pensioners soup roll and cup of tea for £1. Asda certainly look after the community. Well done. ❤
Lydiafgmp . Murray
Staff are rushed off their feet here short staffed daily takes up to half hour to collect parcels feel sorry for the staff as they are the reason your store runs without their defication its nothing not the tidiets of store but good stock littke expensive on some items toilets need cleaning more often
Diane Barker
Clean and well stocked store with great variety. Staff friendly and helpful. Self checkout easy to use.
Stephen Pattison
Many times, we try to park i one of the many disabled parking spaces to find most taken by cars with no parking badge when we ask anyone in store we are told it has nothing to do with then and to get over it as a result many disabled drivers will not use the stores
sonya root
This store had really gone downhill. It's dirty, untidy and the toilets stink. The new fridges have condensation on the insides so that you can't see what is in them and the doors slam back on you covering you in the condensation. You can't hold the doors fully open as there is no room for people to get passed. There have been 2 vases and a chocolate wrapper on the ice cream wafer shelf, that have been dumped by a shopper, for at least 10 days! The staff are doing their best but there are very few of them now. I've always shopped at asda for the last 32 years. I think I'm going to be trying elsewhere.
This place needs closing down, I've uninstalled the app and will never use asda again, i have 1 day off which i can be in to get delivery of my shopping, in 2 months ive had a bag go missing with no outcome from customer care, I've got a delivery coming today and 1 of many subs is beef mince substifor pork mince, who in the right head doing the picking thinks this is an acceptable substitution, mini pork sausages substituted for chicken satay, im now a customer of aldi, sorry asda you've gone downhill big time, who ever is in charge up there needs sacking its beyond pathetic, you simply dont care at all.
martin muldowney
Had a asda delivery booked and I live in Burnley just off gawthorpe Rd and the driver said he couldn't find the house so didn't arrive.
Ben L
Cafe absolutely disgusting flies everywhere dirty. Paid for a breakfast and walked out after waiting too long.
kahrol rafferty
Going down hill fast last month the shelves looked like people had done a super market sweep hardly anything on shelves and what was there had been flung around the shelves going to try Aldi this month.
Jon Anderson
Always a decent shopping experience. Not queuing long at tills if at all. Can get busy at times.
Car park very badly maintained often with missing or loose metal grids which are a health and safety hazard for customers. More often than not be prepared to get hassled for change as you enter the store through either of the two entrances which is not very pleasant.Added doors to all the fridges making it really hard to find what you want to buy as the glass reflects. You then have to fight with the doors as they try to swing back on you. Aisles are the same size as before, so if there are a few people about it's chaos and you've no chance of easily getting to what you need. Late at night they turn the fridge lights off to make it even more difficult to see. It might be eco friendly but it makes for a very poor and frustrating shopping experience and in my opinion is a ridiculous badly thought out decision.Hardly any tills so enjoy scanning all of your own shopping increasing the profits of Asda as they have to then employ fewer staff. Also recently installed massive chrome fencing as you enter, just to make your shopping trip even more difficult and unfriendly. The Shop and Scan handset did not work this evening and I was told to get another which was exactly the same - what a waste of time. If you scan an item to find out the price and don't buy it or goodness forbid change your mind and delete an item, the system selects you for a 'quality check' where a member of staff then has to go through all your bags scanning random items to make sure you're not a thief! Embarrassing and also a hassle. Did I mention prices are often missing or unclear?Stock availability really poor, if you go of an evening then expect to see quite a few empty shelves. If you go to Colne or Accrington they will probably have what you wanted - it seems to be an Asda Burnley issue.Prices have gone through the roof and stayed that way, Aldi is cheaper on many own brand items and an easier shopping experience all round. Instead of cutting prices, gimmicks like 10% back on certain products or spin the wheel and win 50p! have been rolled out. To get this you have to use the Asda Rewards app every time you shop. The app is not very reliable and sometimes you don't receive the advertised bonuses/rewards.To top it all off I was there the other day with my young daughter who was feeling unwell. We tried to use the disabled toilet but this was locked! no problem when shopping in Tesco.To summarise, Asda have completely lost their USP. I hate food shopping and Asda Burnley is always a horrible experience!
In times gone by I loved shopping at Asda but not anymore..The self scan AI machines that digitally film you as you scan your groceries are a farse . It is up to me as an individual if I wish to be monitored when I'm shopping .I put a bag over the screen so I can't be filmed , the older lady with the glasses behind the tobacco counter aggressively took my bag off the screen and proceeded to tell me off like a school teacher , I do not appreciate a staff member trying her best to make me feel uncomfortable . I told her it's my right to do as a I please as Asda DOES NOT have a legal licence to film it's customers without consent . I proceeded to put my bag back over the screen and got verbal abuse about this. The same woman then refused /being awkward with me to cash my scratchcard with an attitude.Going to get food for your family should not be made this much hardwork and I think that the lady needs to work on her customer service and do her homework on the law of being filmed against your willI have now boycotted Asda as I feel uncomfortable and will not be spending my money there in the near future .Tesco is a much better option for me
Lovely store can always find what l want and prices reasonable...
Walked away today for first time ever. One till open and massive queue. When I asked supervisor?? if she could open another till she replied No staff and if you want to complain see bosses. Then she walked away. Back of her jacket said HAPPY TO HELP. This sort of thing is a constant problem at Asda and they obviously don’t care that some people want to use serviced tills rather than self checkouts. Everyone I speak to complains but nothing ever happens. Today was final straw walked away and went to Sainsbury’s and had a much better shopping experience. I would recommend it to all Asda shoppers.In response to your request for more infoTime of visit was about 11.00 am Wednesday 22 Nov and i’m sure you know who your shopfloor supervisors are
Good parking. Trolleys work.Staff very helpful and easy to approach. Checkouts both, manned and self serve easy and quick. Decent prices.
Great place to shop to save your spending. Staff helpful. The cafe staff are so lovely and menu options good and inexpensive. Kids eat for £1 and pensioners soup roll and cup of tea for £1. Asda certainly look after the community. Well done. ❤
Staff are rushed off their feet here short staffed daily takes up to half hour to collect parcels feel sorry for the staff as they are the reason your store runs without their defication its nothing not the tidiets of store but good stock littke expensive on some items toilets need cleaning more often
Clean and well stocked store with great variety. Staff friendly and helpful. Self checkout easy to use.
Many times, we try to park i one of the many disabled parking spaces to find most taken by cars with no parking badge when we ask anyone in store we are told it has nothing to do with then and to get over it as a result many disabled drivers will not use the stores
This store had really gone downhill. It's dirty, untidy and the toilets stink. The new fridges have condensation on the insides so that you can't see what is in them and the doors slam back on you covering you in the condensation. You can't hold the doors fully open as there is no room for people to get passed. There have been 2 vases and a chocolate wrapper on the ice cream wafer shelf, that have been dumped by a shopper, for at least 10 days! The staff are doing their best but there are very few of them now. I've always shopped at asda for the last 32 years. I think I'm going to be trying elsewhere.
Restaurantji Recommends
This place needs closing down, I've uninstalled the app and will never use asda again, i have 1 day off which i can be in to get delivery of my shopping, in 2 months ive had a bag go missing with no outcome from customer care, I've got a delivery coming today and 1 of many subs is beef mince substifor pork mince, who in the right head doing the picking thinks this is an acceptable substitution, mini pork sausages substituted for chicken satay, im now a customer of aldi, sorry asda you've gone downhill big time, who ever is in charge up there needs sacking its beyond pathetic, you simply dont care at all.
Had a asda delivery booked and I live in Burnley just off gawthorpe Rd and the driver said he couldn't find the house so didn't arrive.
Cafe absolutely disgusting flies everywhere dirty. Paid for a breakfast and walked out after waiting too long.
Going down hill fast last month the shelves looked like people had done a super market sweep hardly anything on shelves and what was there had been flung around the shelves going to try Aldi this month.
Always a decent shopping experience. Not queuing long at tills if at all. Can get busy at times.