Lovely food, however on this occasion we were seated near the fire escape at the far end of the restaurant, which unfortunately kept being used by kids (both from the restaurant and a wedding) to access the climbing frame area, each time they came in or out (which was every 30 seconds) there was a big gust of cold air and it was extremely unpleasant. Two of the kids were doing laps through the restaurant (who were attending the wedding), running through and bouncing a football off the ground, WHY IS THIS ALLOWED?We asked on several occasions if they could be told to not use that door or to lock it from the outside. We were told no it can't be closed, which was extremely frustrating, we paid top money for a meal out (we don't get out often) and we have to deal with that, I think we'll go somewhere else next time.If you're seriously trying to run a fancy restaurant, I suggest you stop the droves of kids using it as a corridor/playground.
Ben
Over priced and not really worth it to be fairstaff went above and beyond carnt fault them at allWeird system for ordering drinks until you get your table carnt just go the bar you get told to take a seat witch it a bit tricky when. You haven't been seated yet I understand it the hospitality but surely you can just get a drink at the bar I did notice it was frustrating a few people.
Anne Kirkman
The food was amazing, the cocktails even better. The staff were attentive, polite and professional, I would definitely recommend Wildred's.
Results DELivery Positivity
Beautiful location, great food, exceptional service. Especially from Neeve who was very genuine, knowledgeable and a real credit to the brand.
Lisa T
The most horrendous and most expensive Christmas Day meal ever. Never again.This restaurant needs much attention. It has no right to describe itself as a 'fine dining restaurant'. A more appropriate description would be 'an expensive restaurant with an unsupervised creche, where your children can play, shout and scream to their little hearts content'.It certainly did not 'ooze style and sophistication' (their description) when we went there for our Christmas Day meal. Only one of the five of us had finished our main course when the noise level from children in the restaurant become intolerable and we couldn't hear each other speak. We asked the staff to box up our remaining Christmas Day meals. Before we were served dessert, we had to ask to be moved to another table, trying to get away from the excessive noise. The food in the main was standard, apart from the soup course which was delicious.I accept it is a child friendly restaurant but I am amazed how parents and management think it is acceptable for children to behave in this manner, causing disruption to other diners and being a health & safety hazard to staff who are walking about with hot food and drinks. Surely there should be some etiquette rules on behaviour, so that other diners can eat their very expensive Christmas Dinner in the so called fine dining and sophisticated environment that Wilfred's purports to be.Some of the staff are very good and very helpful. Others are surly and condescending, such as the lady and man on hotel reception who we heard talking about us at 7.10pm saying 'they don't look like they're getting ready to leave'. Simon the Manager will make himself scarce before he will deal with a situation.We were notified prior to Christmas Day that last orders for drinks would be 7.30pm, therefore assuming guests would then have time to actually enjoy their drink. Just after 7pm the staff started to clean the floors and drag tables and chairs across the floor, I guess rearranging to prepare for breakfast guests the next day. Totally oblivious to the noise they made and again, not really helping to create a 'sophisticated environment'.We left at 7.30pm.In summary, a Christmas Day meal for 5 people at £150 each, plus drinks at £132.80, total £882.80 of hard earned money - for the worst dining experience of my life. More fool me for paying that and expecting it to be special. It was horrendous.
Lisa T
The most horrendous and most expensive Christmas Day meal ever. Never again. This restaurant needs much attention. It has no right to describe itself as a 'fine dining restaurant'. A more appropriate description would be 'an expensive restaurant with an unsupervised creche, where your children can play, shout and scream to their little hearts content'. It certainly did not 'ooze style and sophistication' (their description) when we went there for our Christmas Day meal. Only one of the five of us had finished our main course when the noise level from children in the restaurant become intolerable and we couldn't hear each other speak. We asked the staff to box up our remaining Christmas Day meals. Before we were served dessert, we had to ask to be moved to another table, trying to get away from the excessive noise. The food in the main was standard, apart from the soup course which was delicious. I accept it is a child friendly restaurant but I am amazed how parents and management think it is acceptable for children to behave in this manner, causing disruption to other diners and being a health & safety hazard to staff who are walking about with hot food and drinks. Surely there should be some etiquette rules on behaviour, so that other diners can eat their very expensive Christmas Dinner in the so called fine dining and sophisticated environment that Wilfred's purports to be. Some of the staff are very good and very helpful. Others are surly and condescending, such as the lady and man on hotel reception who we heard talking about us at 7.10pm saying 'they don't look like they're getting ready to leave'. Simon the Manager will make himself scarce before he will deal with a situation. We were notified prior to Christmas Day that last orders for drinks would be 7.30pm, therefore assuming guests would then have time to actually enjoy their drink. Just after 7pm the staff started to clean the floors and drag tables and chairs across the floor, I guess rearranging to prepare for breakfast guests the next day. Totally oblivious to the noise they made and again, not really helping to create a 'sophisticated environment'. We left at 7.30pm. In summary, a Christmas Day meal for 5 people at £150 each, plus drinks at £132.80, total £882.80 of hard earned money - for the worst dining experience of my life. More fool me for paying that and expecting it to be special. It was horrendous.
Nick Hogan
What a shame, won't be going back again.I booked a table for 6 adults and 4 children and paid £100 deposit. Unfortunately, one of the children was unwell and could not join us. The food was lovely and really enjoyed the experience.Until, I came to pay the bill of over £300 but they refused to credit £10 deposit for the 4 year old child saying it's non-refundable (my full deposit was not shown on the bill only £90).£10 isn't really a big amount I know, it's more the principal. I refused to pay the bill in full and told the I would pay everything less the £10 deposit. They then threatened me with the police, (civil matter).I would have given them more than £10 in a tip, I just can't understand why they would insist on keeping £10.The other reason why we had gone there today was my eldest son with his girlfriend had gone to a wedding fair, looking to book their wedding.The wedding won't be taking place there now. How can they be trusted to put your wedding when their behaviour is so money grabbing.Very shoddy practice and a shame that they can't be honest and upfront. Won't ever go back again.
Tommy Walsh
We came to Wilfred's on the 23rd of December, the staff were fantastic, helpful and polite. The food was absolutely amazing, and the service was second to none. I would highly recommend Wilfred's restaurant as a fantastic place to celebrate that special occasion, or just to splash out a little bit. I can't recommend it highly enough!!!! Try it out for yourselves, you won't be disappointed!!!!
Ellie S
I’ve been to Wilfred’s twice now and it’s absolutely incredible. The food is of such a high standard. For the quality/ taste of the food I think the price is fair. This restaurant is a real treat.
STEVEN M
Booked a meal at Wilfreds on the 26th December for 8.45pm and this was booked on the 26th at lunch time and £20 paid as a deposit,family emergency at tea time and I phoned to cancel and rebook for another time later in the week and transfer the deposit,not possible and you lose the deposit and I wasn't going to pay them another £20 deposit. The ironic thing is I checked the on line bookings for Wilfreds at 5 30pm and there were plenty of slots available so it's not as though there were big queues to fill the tables. They could easily have transfered the deposit to another night.
Had booked Christmas Day a while back and arrived with partner. Could not fault, from the initial welcome, pre drinks and meal … staff were welcoming and friendly throughout. Food arrived in good time, good presentation and tasting good. Relaxed, rich and ambient atmosphere with solo singer All leading to a faultless Christmas.
golden4311
We went to Wilfred's last year and thoroughly enjoyed it and thought it would be the same this year. The restaurant was decorated beautifully, the table laid out perfectly,, crackers top quality, the food as always was cooked to perfection plus good wine. My husband and I felt as though the place was not as busy as last year but maybe that contributed to the lack of atmosphere.
markandmel
We’ve visited Wilfred’s before and found it to be lively, good food and great service so booked again. Super meal, I had Lobster Toast to start and a 10oz Sirloin with big fat chips, green beans and a peppercorn sauce for mains. Everyone else really enjoyed theirs too and we were served by the lovely Elisa who deserves a mention ? However, front desk/reception need to up their game. We arrived slightly early so we could have a drink at the bar beforehand. On giving my name Lynda told me not once, not twice but three times there was no reservation in my name! After a few minutes and as I delved into my iPhone to retrieve the info she suddenly said “Oh, I’ve found it. You’re at 7.45”. No apology or sorry given for the quite dismissive way she’d handled my booking. Anyway, I was just glad we had our table as being so close to Christmas I had no Plan B! I knocked off one mark for the Lynda incident (who had her badge on upside down ?) otherwise it’d be 5 stars and a definite recommendation.
Jo Minton
Absolutely amazing night came with 2 friendsfor our Christmas meal out,food outstanding, staff friendly always asking if we needed anything asked how the food was drinks wow!!pinacoloda was amazing!! Thank you to all staff and of course the chef ??
James Roberts
great venue, lovely staff and absolutely beautiful foodVegetarian options: there was vegan labeled dishes on the menueWheelchair accessibility: the place has plenty of room on the ground floor with even level from the carpark then lifts to all floors. not sure about accessible bedrooms
Lovely food, however on this occasion we were seated near the fire escape at the far end of the restaurant, which unfortunately kept being used by kids (both from the restaurant and a wedding) to access the climbing frame area, each time they came in or out (which was every 30 seconds) there was a big gust of cold air and it was extremely unpleasant. Two of the kids were doing laps through the restaurant (who were attending the wedding), running through and bouncing a football off the ground, WHY IS THIS ALLOWED?We asked on several occasions if they could be told to not use that door or to lock it from the outside. We were told no it can't be closed, which was extremely frustrating, we paid top money for a meal out (we don't get out often) and we have to deal with that, I think we'll go somewhere else next time.If you're seriously trying to run a fancy restaurant, I suggest you stop the droves of kids using it as a corridor/playground.
Over priced and not really worth it to be fairstaff went above and beyond carnt fault them at allWeird system for ordering drinks until you get your table carnt just go the bar you get told to take a seat witch it a bit tricky when. You haven't been seated yet I understand it the hospitality but surely you can just get a drink at the bar I did notice it was frustrating a few people.
The food was amazing, the cocktails even better. The staff were attentive, polite and professional, I would definitely recommend Wildred's.
Beautiful location, great food, exceptional service. Especially from Neeve who was very genuine, knowledgeable and a real credit to the brand.
The most horrendous and most expensive Christmas Day meal ever. Never again.This restaurant needs much attention. It has no right to describe itself as a 'fine dining restaurant'. A more appropriate description would be 'an expensive restaurant with an unsupervised creche, where your children can play, shout and scream to their little hearts content'.It certainly did not 'ooze style and sophistication' (their description) when we went there for our Christmas Day meal. Only one of the five of us had finished our main course when the noise level from children in the restaurant become intolerable and we couldn't hear each other speak. We asked the staff to box up our remaining Christmas Day meals. Before we were served dessert, we had to ask to be moved to another table, trying to get away from the excessive noise. The food in the main was standard, apart from the soup course which was delicious.I accept it is a child friendly restaurant but I am amazed how parents and management think it is acceptable for children to behave in this manner, causing disruption to other diners and being a health & safety hazard to staff who are walking about with hot food and drinks. Surely there should be some etiquette rules on behaviour, so that other diners can eat their very expensive Christmas Dinner in the so called fine dining and sophisticated environment that Wilfred's purports to be.Some of the staff are very good and very helpful. Others are surly and condescending, such as the lady and man on hotel reception who we heard talking about us at 7.10pm saying 'they don't look like they're getting ready to leave'. Simon the Manager will make himself scarce before he will deal with a situation.We were notified prior to Christmas Day that last orders for drinks would be 7.30pm, therefore assuming guests would then have time to actually enjoy their drink. Just after 7pm the staff started to clean the floors and drag tables and chairs across the floor, I guess rearranging to prepare for breakfast guests the next day. Totally oblivious to the noise they made and again, not really helping to create a 'sophisticated environment'.We left at 7.30pm.In summary, a Christmas Day meal for 5 people at £150 each, plus drinks at £132.80, total £882.80 of hard earned money - for the worst dining experience of my life. More fool me for paying that and expecting it to be special. It was horrendous.
The most horrendous and most expensive Christmas Day meal ever. Never again. This restaurant needs much attention. It has no right to describe itself as a 'fine dining restaurant'. A more appropriate description would be 'an expensive restaurant with an unsupervised creche, where your children can play, shout and scream to their little hearts content'. It certainly did not 'ooze style and sophistication' (their description) when we went there for our Christmas Day meal. Only one of the five of us had finished our main course when the noise level from children in the restaurant become intolerable and we couldn't hear each other speak. We asked the staff to box up our remaining Christmas Day meals. Before we were served dessert, we had to ask to be moved to another table, trying to get away from the excessive noise. The food in the main was standard, apart from the soup course which was delicious. I accept it is a child friendly restaurant but I am amazed how parents and management think it is acceptable for children to behave in this manner, causing disruption to other diners and being a health & safety hazard to staff who are walking about with hot food and drinks. Surely there should be some etiquette rules on behaviour, so that other diners can eat their very expensive Christmas Dinner in the so called fine dining and sophisticated environment that Wilfred's purports to be. Some of the staff are very good and very helpful. Others are surly and condescending, such as the lady and man on hotel reception who we heard talking about us at 7.10pm saying 'they don't look like they're getting ready to leave'. Simon the Manager will make himself scarce before he will deal with a situation. We were notified prior to Christmas Day that last orders for drinks would be 7.30pm, therefore assuming guests would then have time to actually enjoy their drink. Just after 7pm the staff started to clean the floors and drag tables and chairs across the floor, I guess rearranging to prepare for breakfast guests the next day. Totally oblivious to the noise they made and again, not really helping to create a 'sophisticated environment'. We left at 7.30pm. In summary, a Christmas Day meal for 5 people at £150 each, plus drinks at £132.80, total £882.80 of hard earned money - for the worst dining experience of my life. More fool me for paying that and expecting it to be special. It was horrendous.
What a shame, won't be going back again.I booked a table for 6 adults and 4 children and paid £100 deposit. Unfortunately, one of the children was unwell and could not join us. The food was lovely and really enjoyed the experience.Until, I came to pay the bill of over £300 but they refused to credit £10 deposit for the 4 year old child saying it's non-refundable (my full deposit was not shown on the bill only £90).£10 isn't really a big amount I know, it's more the principal. I refused to pay the bill in full and told the I would pay everything less the £10 deposit. They then threatened me with the police, (civil matter).I would have given them more than £10 in a tip, I just can't understand why they would insist on keeping £10.The other reason why we had gone there today was my eldest son with his girlfriend had gone to a wedding fair, looking to book their wedding.The wedding won't be taking place there now. How can they be trusted to put your wedding when their behaviour is so money grabbing.Very shoddy practice and a shame that they can't be honest and upfront. Won't ever go back again.
We came to Wilfred's on the 23rd of December, the staff were fantastic, helpful and polite. The food was absolutely amazing, and the service was second to none. I would highly recommend Wilfred's restaurant as a fantastic place to celebrate that special occasion, or just to splash out a little bit. I can't recommend it highly enough!!!! Try it out for yourselves, you won't be disappointed!!!!
I’ve been to Wilfred’s twice now and it’s absolutely incredible. The food is of such a high standard. For the quality/ taste of the food I think the price is fair. This restaurant is a real treat.
Booked a meal at Wilfreds on the 26th December for 8.45pm and this was booked on the 26th at lunch time and £20 paid as a deposit,family emergency at tea time and I phoned to cancel and rebook for another time later in the week and transfer the deposit,not possible and you lose the deposit and I wasn't going to pay them another £20 deposit. The ironic thing is I checked the on line bookings for Wilfreds at 5 30pm and there were plenty of slots available so it's not as though there were big queues to fill the tables. They could easily have transfered the deposit to another night.
Restaurantji Recommends
Had booked Christmas Day a while back and arrived with partner. Could not fault, from the initial welcome, pre drinks and meal … staff were welcoming and friendly throughout. Food arrived in good time, good presentation and tasting good. Relaxed, rich and ambient atmosphere with solo singer All leading to a faultless Christmas.
We went to Wilfred's last year and thoroughly enjoyed it and thought it would be the same this year. The restaurant was decorated beautifully, the table laid out perfectly,, crackers top quality, the food as always was cooked to perfection plus good wine. My husband and I felt as though the place was not as busy as last year but maybe that contributed to the lack of atmosphere.
We’ve visited Wilfred’s before and found it to be lively, good food and great service so booked again. Super meal, I had Lobster Toast to start and a 10oz Sirloin with big fat chips, green beans and a peppercorn sauce for mains. Everyone else really enjoyed theirs too and we were served by the lovely Elisa who deserves a mention ? However, front desk/reception need to up their game. We arrived slightly early so we could have a drink at the bar beforehand. On giving my name Lynda told me not once, not twice but three times there was no reservation in my name! After a few minutes and as I delved into my iPhone to retrieve the info she suddenly said “Oh, I’ve found it. You’re at 7.45”. No apology or sorry given for the quite dismissive way she’d handled my booking. Anyway, I was just glad we had our table as being so close to Christmas I had no Plan B! I knocked off one mark for the Lynda incident (who had her badge on upside down ?) otherwise it’d be 5 stars and a definite recommendation.
Absolutely amazing night came with 2 friendsfor our Christmas meal out,food outstanding, staff friendly always asking if we needed anything asked how the food was drinks wow!!pinacoloda was amazing!! Thank you to all staff and of course the chef ??
great venue, lovely staff and absolutely beautiful foodVegetarian options: there was vegan labeled dishes on the menueWheelchair accessibility: the place has plenty of room on the ground floor with even level from the carpark then lifts to all floors. not sure about accessible bedrooms