I usually go to the Capitol Centre Starbucks and they have zero issue with me taking my dog in. They welcome her with open arms. I came to this one and while waiting for my order, I was informed that my dog is not allowed in store. I'm not being funny but it should be one or the other across all your stores. There were zero signs on the windows or doors stating this so no wonder I was confused. Not happy. I won't be going back and will go to one where my dog is welcome
Susan Thorpe
Had a terrible experience ordering 2 drinks. The Americano took 5 minutes but they clearly had no idea how to make my Frappe (which costs £5 !!), asking each other, opening and closing fridges looking for syrups etc etc. I took nearly 20 minutes . 3 ladies behind also waited ages, but the man (known by name) who was now 6th in line, got served FIRST !!! Never again
Steve Bowen
Really nice place for a brew,friendly staff too.
Kathryn reddin
When through the drive through this morning 3 cars in front of me it took 35 mins from ordering to get to the window to pay. I told server who had been yawning the whole time I was in the queue to cancel the order as 35 minutes is to long and he did not know which order was mine. I appreciate sometime places are understaffed but close the drive through as once you are in the queue there is no getting out of it.
Olga Swiatek
We went on 13th of June. No clients apart from us. Ordered 3 tall iced coffees. It took around 20 minutes for the first coffee and around 30 minutes for all three, we didn't ask for it, but for some reason, they were oat milk. We also bought a too good to go bag, in the app it said collection time 6.30pm-7pm, when we got there it turned out they forgot to change the collection time (which they tried to blame on the too good app) and collection is at 9 pm. The lady who served me apologized, the other girl literally said well you're not having it love. I won't be going back there
Annmarie Fox
I called here today 12th June '23, drive thru..and asked for a decaf skinny latte....I was given a GF Latte, 2 Sig Espresso. The girl was sorry it took so long as they were getting used to the new equipment, no excuse!! It was a good job I didn't decide to drink this on way home as I am allergic to Caffeine. If I had drunk this I would have fainted and who knows what could have happened. If someone from Starbucks reads these review, please please make sure the staff are told about these and give the correct drink to their customers. Some people just like decaf but there are people like me who have an allergy to it.
Aisha Khan
Don’t waste ur time. The drinks are disgusting and taste like water. The drinks took ages to come and there service was really slow. Not worth it all.
Sandra Deans
I visited this store on a business trip twice. Staff miserable felt like we were being a nuisance ordering, and drinks were ok,took ages to be served. All i can say is I'm glad they do not work for me in a customer service role!! Only had drinks, so I can't comment on food. The toilets are not great, and the hand dryer was not working
Andy
If you want the usual drinks they are in stock.. new and specials never seem to ever be in. Pricing seems to fluctuate along with the cup sizes at the drive through. Quality variable depends who serves you.
Ian Bedford
A handy place to stop.Light and airy atmosphereHelpful and pleasant staff.
I’ve just spent 18 minutes waiting for a skinny latte at the Starbucks in Clitheroe. There are 3 people behind the counter. They all look like as if they don’t want to be there. The shop is not even half full. In fact there are only 16 people here including myself. I paid for the coffee at 15.54 but only got it at 16.12. The guy doing the coffees is a mess working very slow and dropping and knocking things around. The other two look distant and indifferent to everything and everyone. My coffee tastes absolutely disgusting so I can’t drink it. Total waste of money and time.This is very frustrating as this is the only Starbucks shop near me.
Ally Lynch
Service was terrible....the staff concentrated on the drive through and we waited a good 15 minutes to be served. Also far too expensive
John Leaver
Just what you expect from a Starbucks. Good friendly service, nice seating area and plenty of parking. Drive thru available.
Debbie Kington
Always good coffee. Their decaf espresso is the best I've tasted.
Mark Edward Cooper
Always smiling, friendly staff at the Clitheroe branch and just what's needed, after a long drive back from the northeast.
I usually go to the Capitol Centre Starbucks and they have zero issue with me taking my dog in. They welcome her with open arms. I came to this one and while waiting for my order, I was informed that my dog is not allowed in store. I'm not being funny but it should be one or the other across all your stores. There were zero signs on the windows or doors stating this so no wonder I was confused. Not happy. I won't be going back and will go to one where my dog is welcome
Had a terrible experience ordering 2 drinks. The Americano took 5 minutes but they clearly had no idea how to make my Frappe (which costs £5 !!), asking each other, opening and closing fridges looking for syrups etc etc. I took nearly 20 minutes . 3 ladies behind also waited ages, but the man (known by name) who was now 6th in line, got served FIRST !!! Never again
Really nice place for a brew,friendly staff too.
When through the drive through this morning 3 cars in front of me it took 35 mins from ordering to get to the window to pay. I told server who had been yawning the whole time I was in the queue to cancel the order as 35 minutes is to long and he did not know which order was mine. I appreciate sometime places are understaffed but close the drive through as once you are in the queue there is no getting out of it.
We went on 13th of June. No clients apart from us. Ordered 3 tall iced coffees. It took around 20 minutes for the first coffee and around 30 minutes for all three, we didn't ask for it, but for some reason, they were oat milk. We also bought a too good to go bag, in the app it said collection time 6.30pm-7pm, when we got there it turned out they forgot to change the collection time (which they tried to blame on the too good app) and collection is at 9 pm. The lady who served me apologized, the other girl literally said well you're not having it love. I won't be going back there
I called here today 12th June '23, drive thru..and asked for a decaf skinny latte....I was given a GF Latte, 2 Sig Espresso. The girl was sorry it took so long as they were getting used to the new equipment, no excuse!! It was a good job I didn't decide to drink this on way home as I am allergic to Caffeine. If I had drunk this I would have fainted and who knows what could have happened. If someone from Starbucks reads these review, please please make sure the staff are told about these and give the correct drink to their customers. Some people just like decaf but there are people like me who have an allergy to it.
Don’t waste ur time. The drinks are disgusting and taste like water. The drinks took ages to come and there service was really slow. Not worth it all.
I visited this store on a business trip twice. Staff miserable felt like we were being a nuisance ordering, and drinks were ok,took ages to be served. All i can say is I'm glad they do not work for me in a customer service role!! Only had drinks, so I can't comment on food. The toilets are not great, and the hand dryer was not working
If you want the usual drinks they are in stock.. new and specials never seem to ever be in. Pricing seems to fluctuate along with the cup sizes at the drive through. Quality variable depends who serves you.
A handy place to stop.Light and airy atmosphereHelpful and pleasant staff.
Restaurantji Recommends
I’ve just spent 18 minutes waiting for a skinny latte at the Starbucks in Clitheroe. There are 3 people behind the counter. They all look like as if they don’t want to be there. The shop is not even half full. In fact there are only 16 people here including myself. I paid for the coffee at 15.54 but only got it at 16.12. The guy doing the coffees is a mess working very slow and dropping and knocking things around. The other two look distant and indifferent to everything and everyone. My coffee tastes absolutely disgusting so I can’t drink it. Total waste of money and time.This is very frustrating as this is the only Starbucks shop near me.
Service was terrible....the staff concentrated on the drive through and we waited a good 15 minutes to be served. Also far too expensive
Just what you expect from a Starbucks. Good friendly service, nice seating area and plenty of parking. Drive thru available.
Always good coffee. Their decaf espresso is the best I've tasted.
Always smiling, friendly staff at the Clitheroe branch and just what's needed, after a long drive back from the northeast.