John Lewis shop is great, but their cafe - oh dear! Dropped in for coffee and cake, self service trays that are tired and stained, plates - had to reject 4 from the top of the pile before finding a clean one, cutlery, again had to dig through and reject 5 or 6 teaspoon (ditto forks) before finding a clean one - this really is truly shoddy! And what’s with the tannoy advertising, is this to give the full ‘waiting in a bus station’ experience? My advice, give it a miss, there are lots of fine cafes elsewhere inside the shopping centre or outside.
Ash Berkley
Update 15/03/24Great service fom Bharti in the electricals department. Very helpful and welcoming.Excellent product knowledge from Bailey in the lighting department. Really appreciate the care taken to wrap my light fiting and shades to ensure protection whilst traveling home.Exceptional service from Sadhana & Kirti today in the furniture department. I had reserved 2 pillows which were low in stock. Sadhana guided me to customer collections and then checked I had got the pillows after. Super welcoming and genuine.I was then browsing the lighting in the clearance section. Kirti approached, asked how I was and then offered to plug in the lamp base I was looking at to test with a feature bulb I was also looking at. This was very helpful to give me an idea of the overall effect. I did not have to ask.Knowledgable and helpful in a genuine fashion.Really happy with my purchases and shopping experience. Highly recommended.
Steve W
Went in here a couple of weeks ago with the wife, had a couple of scones, crazy long wait to get drinks at the centre island, staff slow and ponderous and clearly suffering from a personality bypass, anyway went in again today, thought it couldn't be so bad twice, luckily we went in at non peak time, cause once again a painful overpriced experience for 2 teas and a coffee, and tragic wait time, so firstly its suffering from a lack of staff, and even the staff working clearly couldn't care less have no customer service skills and don't want to be there, my other gripe is, and I'm not some eco zealot but when I went in last time we got served milk in a jug with out drinks, this Time we were told that the only milk available was in those little plastic foil top things that you need loads of just to get any quantity of milk out of ( and is it just me or does the milk taste odd from those things?) anyway I digress, we ended up using 12 of these single use plastic milk things , which will be no doubt be chucked straight in the bin, I looked on their website and they make great fanfare about reducing single use plastics and bam in the next breath you can only use these crap plastic milks, can someone at JL explain this to me? are things so bad and they are so short staffed they can no longer afford the time to wash some milk jugs? Anyway expected better from JL but sadly and badly let down all round, wont be back will find a smaller cafe elsewhere who is more reasonable and would greet meet with a smile and appreciate my business.
lindafQ2601CS
We usually have a snack lunch here when in the city. Today the service was a little better than usual. We arrived at about 12.10 pm. We both had an egg and cress roll. There was a lot of lovely filling but the brown roll was a bit dry and tasteless. I had a very overpriced packet of plain crisps and my husband had a latte coffee. I only drink coffee with lactose free milk so didn’t have a drink. The cost was just under £15. Rather overpriced for what it was.
Rupert W
Helpful staff and I trust John Lewis a lot. Decent competitive prices and good quality products 99% of the time. Online deals are also pretty great. Online ordering with in-store pickup is easy, fast and efficient. Proud to have a John Lewis in Leicester. A shame they closed so many stores in the UK over recent years. All my non local family are jealous we have one here haha!
sarah sudlow
I had a brilliant experience having both of my daughters feet measured and buying their shoes at John Lewis Leicester on 25/1/23. Unfortunately I don't recall the lady's name (I wish I did) but she was brilliant. My eldest needs insoles so not straightforward and my youngest is toddler who unfortunately was overtired... But she kept my youngest entertained 'helping' and still managed to carefully measure my eldest's feet, brought out countless pairs of shoes and didn't give up until we were all happy with the fit and style. As a bonus she even found some shoes for my youngest which were in the sale, but still compared the fit of these to others to ensure they were right. A really helpful and enjoyable experience. I definitely felt she knew what she was doing. We will be buying here from now on.
G R
The lady behind the Dior counter needs to improve her people skills, really disappointing attitude, not going back there anymore just because of her
Allan MacIver
John Lewis has a good name. I was on holiday and my brother was looking for a new digital radio. This store is massive and it is located in a very large shopping centre in Leicester. The centre appeared to be pretty new.We were also looking for lunch and the options in the cafe were very good and it wasn't that expensive. I opted for the Scotch Broth which was very tasty and a good helping. The cafe was busy but we got a seat as it is has plenty room.My brother got his radio and we had a lovely lunch. All very good for us thank you.
A great store in a fantastic shopping centre. Always busy but so much to look at! Quite pretty around Christmas time.
William Parkinson
I visited the highcross store just before Christmas, I wanted to purchase some chanel products. The person behind the counter needs some customer skills I was standing waiting she did not acknowledge me. Waiting for a while so i just walked off. I asked another member off staff for another product she asked me to go and ask someone over there. Wow I will not visit this store again poor customer experience and poor staff
Rosie H
Despite many other reviews I think the food here is good. I usually have the soup and a portion of chips (the chips are amazing). The cakes in the centre isle always look good too. However, the service is appalling. Every time I've been I hope to have a better experience, but sadly not. The staff have no urgency about them at all, the queue gets longer and longer, and they generally seem to be disorganised and disinterested. All the customers complain about it. The reason I gave four stars is all down to one member of staff. His name is Abdullah and he came to the rescue this Saturday. He was so efficient, taking orders, hurrying the staff along and even delivering food orders to tables. He single handedly improved the service and got the queue down. This is how you run a restaurant. Your restaurant needs more Abdullahs. I don't know who's in charge, but it should be Abdullah. I hope he gets a good Christmas bonus. He is your hero. And was mine on Saturday. And I told him so. He is a tiger working with a bunch of sloths.
James Aveyard
We bought a bed, not pushy in the slightest - Mandy and team at the Leicester store were amazing.
Café was good
John Lewis shop is great, but their cafe - oh dear! Dropped in for coffee and cake, self service trays that are tired and stained, plates - had to reject 4 from the top of the pile before finding a clean one, cutlery, again had to dig through and reject 5 or 6 teaspoon (ditto forks) before finding a clean one - this really is truly shoddy! And what’s with the tannoy advertising, is this to give the full ‘waiting in a bus station’ experience? My advice, give it a miss, there are lots of fine cafes elsewhere inside the shopping centre or outside.
Update 15/03/24Great service fom Bharti in the electricals department. Very helpful and welcoming.Excellent product knowledge from Bailey in the lighting department. Really appreciate the care taken to wrap my light fiting and shades to ensure protection whilst traveling home.Exceptional service from Sadhana & Kirti today in the furniture department. I had reserved 2 pillows which were low in stock. Sadhana guided me to customer collections and then checked I had got the pillows after. Super welcoming and genuine.I was then browsing the lighting in the clearance section. Kirti approached, asked how I was and then offered to plug in the lamp base I was looking at to test with a feature bulb I was also looking at. This was very helpful to give me an idea of the overall effect. I did not have to ask.Knowledgable and helpful in a genuine fashion.Really happy with my purchases and shopping experience. Highly recommended.
Went in here a couple of weeks ago with the wife, had a couple of scones, crazy long wait to get drinks at the centre island, staff slow and ponderous and clearly suffering from a personality bypass, anyway went in again today, thought it couldn't be so bad twice, luckily we went in at non peak time, cause once again a painful overpriced experience for 2 teas and a coffee, and tragic wait time, so firstly its suffering from a lack of staff, and even the staff working clearly couldn't care less have no customer service skills and don't want to be there, my other gripe is, and I'm not some eco zealot but when I went in last time we got served milk in a jug with out drinks, this Time we were told that the only milk available was in those little plastic foil top things that you need loads of just to get any quantity of milk out of ( and is it just me or does the milk taste odd from those things?) anyway I digress, we ended up using 12 of these single use plastic milk things , which will be no doubt be chucked straight in the bin, I looked on their website and they make great fanfare about reducing single use plastics and bam in the next breath you can only use these crap plastic milks, can someone at JL explain this to me? are things so bad and they are so short staffed they can no longer afford the time to wash some milk jugs? Anyway expected better from JL but sadly and badly let down all round, wont be back will find a smaller cafe elsewhere who is more reasonable and would greet meet with a smile and appreciate my business.
We usually have a snack lunch here when in the city. Today the service was a little better than usual. We arrived at about 12.10 pm. We both had an egg and cress roll. There was a lot of lovely filling but the brown roll was a bit dry and tasteless. I had a very overpriced packet of plain crisps and my husband had a latte coffee. I only drink coffee with lactose free milk so didn’t have a drink. The cost was just under £15. Rather overpriced for what it was.
Helpful staff and I trust John Lewis a lot. Decent competitive prices and good quality products 99% of the time. Online deals are also pretty great. Online ordering with in-store pickup is easy, fast and efficient. Proud to have a John Lewis in Leicester. A shame they closed so many stores in the UK over recent years. All my non local family are jealous we have one here haha!
I had a brilliant experience having both of my daughters feet measured and buying their shoes at John Lewis Leicester on 25/1/23. Unfortunately I don't recall the lady's name (I wish I did) but she was brilliant. My eldest needs insoles so not straightforward and my youngest is toddler who unfortunately was overtired... But she kept my youngest entertained 'helping' and still managed to carefully measure my eldest's feet, brought out countless pairs of shoes and didn't give up until we were all happy with the fit and style. As a bonus she even found some shoes for my youngest which were in the sale, but still compared the fit of these to others to ensure they were right. A really helpful and enjoyable experience. I definitely felt she knew what she was doing. We will be buying here from now on.
The lady behind the Dior counter needs to improve her people skills, really disappointing attitude, not going back there anymore just because of her
John Lewis has a good name. I was on holiday and my brother was looking for a new digital radio. This store is massive and it is located in a very large shopping centre in Leicester. The centre appeared to be pretty new.We were also looking for lunch and the options in the cafe were very good and it wasn't that expensive. I opted for the Scotch Broth which was very tasty and a good helping. The cafe was busy but we got a seat as it is has plenty room.My brother got his radio and we had a lovely lunch. All very good for us thank you.
Cozy place
Restaurantji Recommends
A great store in a fantastic shopping centre. Always busy but so much to look at! Quite pretty around Christmas time.
I visited the highcross store just before Christmas, I wanted to purchase some chanel products. The person behind the counter needs some customer skills I was standing waiting she did not acknowledge me. Waiting for a while so i just walked off. I asked another member off staff for another product she asked me to go and ask someone over there. Wow I will not visit this store again poor customer experience and poor staff
Despite many other reviews I think the food here is good. I usually have the soup and a portion of chips (the chips are amazing). The cakes in the centre isle always look good too. However, the service is appalling. Every time I've been I hope to have a better experience, but sadly not. The staff have no urgency about them at all, the queue gets longer and longer, and they generally seem to be disorganised and disinterested. All the customers complain about it. The reason I gave four stars is all down to one member of staff. His name is Abdullah and he came to the rescue this Saturday. He was so efficient, taking orders, hurrying the staff along and even delivering food orders to tables. He single handedly improved the service and got the queue down. This is how you run a restaurant. Your restaurant needs more Abdullahs. I don't know who's in charge, but it should be Abdullah. I hope he gets a good Christmas bonus. He is your hero. And was mine on Saturday. And I told him so. He is a tiger working with a bunch of sloths.
We bought a bed, not pushy in the slightest - Mandy and team at the Leicester store were amazing.
Perfect place for Christmas shopping