Brilliant. Food was good value and tasty. Staff were efficient and excellent. No wonder you really need to
Claire Groom
Well what can i say. Food was terrible.Stone cold Larry lamb burger.And dont get me started on the glazed doughnut burger. What I expected as to what I received were very different. Glazed, and iced with sprinkles, are two different thing.Yuck!!My god it was like they had ran out of the buns. And nipped to tesco for some dried out stale doughnuts off the shelf.Not as the menu described.Told the waiter thought he'd do something, offered other food but not after what we'd already had.Still made us pay full price. Pictures show menu description what I got and what I expected.Staff walking round in wellies and drinking prosecco. Just all very unprofessional.Won't be returning. Very disappointed.
Kate
Absolutely disgusting customer service! Rude staff, I noticed racism too! I am absolutely appalled. Spoke to the owner to complain and he was just as bad. I will be reporting the racism issue to trading standards. They messed me around with my bookings, changed it three times! I did them a favour by changing my booking but yet they continued to be rude and racist. Its no wonder that you have hardly any people of colour eating at your horrible pub, you do not even deserve a single star!You will be reported for your racism, your lies do not hold any weight. I am a member of equal rights community of Leicester and we have evidence of your racism. It will not be tolerated! No abuse was given to any of your staff, Clara asked me to change my booking twice and i very kindly agreed. You are the ones who are abusive and extremely prejudiced. You will not hear the last of this.
Hannah
Had a booking with my elderly parents whom were visiting from abroad, looking forward to giving them an old English dining experience. Was made to wait 30min for a table which had been booked 2weeks before, the food failed to come out all together, and the lamb was cold and under cooked. Asked for it to be replaced, and the staff and manager were not accommodating in the slightest, frazzled and impatient, and demanded we choose something else. Of course there was nothing else on the menu that we wanted. The mannerisms was rather blunt and rude, which had made us feel uncomfortable straight the way, felt totally out of place, and very sorry that my parents had to witness such drama. We left, because they failed to know what it takes to remedy a customer, due to their attitude and ill behaviour, laced with immaturity and unproffesionalism. The hospitality industry is a challenging industry, but as the host you have to be nice and welcoming, no matter, but because they had no idea on how to deal with a very simple blunder, i shall not be returning again and will never recommend either. Horrific.
David Brooks
Be carefull if you order the lamb shank,it arrives saturated in mint sauce,mint sauce should come as an accompliment,all the potato,carrots gravy completely
lee tinsley
Lovely country pub with great food but will have to book to make sure you get
Andrew Lakin
This 750 year old pub,is warm cosy and inviting.we received a very nice greeting on entering. The place was very clean.staff are polite and friendly, the food is excellent,and the portions are MASSIVE.!!They have a very good menu,at very reasonable prices. Some of the tastiest food I,ve ever eaten.HIGHLY RECOMMENDED.
Chris Freely
Terrible food and terrible serviceThe owner big bold guy really doesn’t want to be there . His attitude was aggressive and poor towards
Debbie Maher
Thankyou so much to everyone at the Malt Shovel.My mother's 80 birthday celebrations were fabulous!The outstanding hot and cold Christmas style buffet . I cannot congratulate the staff enough!So much attention to detail.Everyone said ; the best buffet they had been too!Great atmosphere in the pub too!Thankyou again!
Lovely Christmas dinner everyone had a good time & enjoyed the food with excellent service.
Rhea Louise
Nice clean
Leiacat
I cannot thank the Malt Shovel enough! What a fabulous 80 birthday celebrations my mother had. Excellent hot and cold style celebration buffet. The food was fabulous, and a great selection, to be had. Kind attentive staff, on hand . Fabulous pub atmosphere too! I cannot recommend the Malt Shovel enough. Thankyou again.
rachel l
Our Christmas dinner was amazing, so tasty and lots of it. The service was outstanding. Everyone worked so hard. Wouldn't hesitate booking again for next Christmas. Thank you.
Julie G
Just had the most amazing food for our Christmas dinner. Service was outstanding, nothing to much trouble. Would definitely recommend and already decided to return next year
Brilliant. Food was good value and tasty. Staff were efficient and excellent. No wonder you really need to
Well what can i say. Food was terrible.Stone cold Larry lamb burger.And dont get me started on the glazed doughnut burger. What I expected as to what I received were very different. Glazed, and iced with sprinkles, are two different thing.Yuck!!My god it was like they had ran out of the buns. And nipped to tesco for some dried out stale doughnuts off the shelf.Not as the menu described.Told the waiter thought he'd do something, offered other food but not after what we'd already had.Still made us pay full price. Pictures show menu description what I got and what I expected.Staff walking round in wellies and drinking prosecco. Just all very unprofessional.Won't be returning. Very disappointed.
Absolutely disgusting customer service! Rude staff, I noticed racism too! I am absolutely appalled. Spoke to the owner to complain and he was just as bad. I will be reporting the racism issue to trading standards. They messed me around with my bookings, changed it three times! I did them a favour by changing my booking but yet they continued to be rude and racist. Its no wonder that you have hardly any people of colour eating at your horrible pub, you do not even deserve a single star!You will be reported for your racism, your lies do not hold any weight. I am a member of equal rights community of Leicester and we have evidence of your racism. It will not be tolerated! No abuse was given to any of your staff, Clara asked me to change my booking twice and i very kindly agreed. You are the ones who are abusive and extremely prejudiced. You will not hear the last of this.
Had a booking with my elderly parents whom were visiting from abroad, looking forward to giving them an old English dining experience. Was made to wait 30min for a table which had been booked 2weeks before, the food failed to come out all together, and the lamb was cold and under cooked. Asked for it to be replaced, and the staff and manager were not accommodating in the slightest, frazzled and impatient, and demanded we choose something else. Of course there was nothing else on the menu that we wanted. The mannerisms was rather blunt and rude, which had made us feel uncomfortable straight the way, felt totally out of place, and very sorry that my parents had to witness such drama. We left, because they failed to know what it takes to remedy a customer, due to their attitude and ill behaviour, laced with immaturity and unproffesionalism. The hospitality industry is a challenging industry, but as the host you have to be nice and welcoming, no matter, but because they had no idea on how to deal with a very simple blunder, i shall not be returning again and will never recommend either. Horrific.
Be carefull if you order the lamb shank,it arrives saturated in mint sauce,mint sauce should come as an accompliment,all the potato,carrots gravy completely
Lovely country pub with great food but will have to book to make sure you get
This 750 year old pub,is warm cosy and inviting.we received a very nice greeting on entering. The place was very clean.staff are polite and friendly, the food is excellent,and the portions are MASSIVE.!!They have a very good menu,at very reasonable prices. Some of the tastiest food I,ve ever eaten.HIGHLY RECOMMENDED.
Terrible food and terrible serviceThe owner big bold guy really doesn’t want to be there . His attitude was aggressive and poor towards
Thankyou so much to everyone at the Malt Shovel.My mother's 80 birthday celebrations were fabulous!The outstanding hot and cold Christmas style buffet . I cannot congratulate the staff enough!So much attention to detail.Everyone said ; the best buffet they had been too!Great atmosphere in the pub too!Thankyou again!
Lovely
Restaurantji Recommends
Lovely Christmas dinner everyone had a good time & enjoyed the food with excellent service.
Nice clean
I cannot thank the Malt Shovel enough! What a fabulous 80 birthday celebrations my mother had. Excellent hot and cold style celebration buffet. The food was fabulous, and a great selection, to be had. Kind attentive staff, on hand . Fabulous pub atmosphere too! I cannot recommend the Malt Shovel enough. Thankyou again.
Our Christmas dinner was amazing, so tasty and lots of it. The service was outstanding. Everyone worked so hard. Wouldn't hesitate booking again for next Christmas. Thank you.
Just had the most amazing food for our Christmas dinner. Service was outstanding, nothing to much trouble. Would definitely recommend and already decided to return next year