If your a local that goes in there everyday, then you will be welcomed with a smile. If your a normal person using costa as and when, then expect the blonde server who I believe is the team leader to be utterly rude. A death stare or look of faeces on her shoe should be expected. Order taken with no words. The order then thrown in front of you with no pointer as if it is yours or someone else’s, and certainly don’t ask. I thought maybe it’s a one off, but every time I went there it sadly has been the same, so have stopped goingThere is a great cost the other side of town in the services where the staff couldn’t be more helpful, there is also a Starbucks at the station where again, super staffThe costa in town just sadly isn’t friendly (unless your a daily regular)
Sharla B
Worse Costa ever never got service just ignore by staff n not
mark Vincent
Only plug socket in the whole place and the manager plugs their mingy thinkpad into it first thing in morning to make sure no-one’s charging their phone up in here, trash!
Antony Haywood
This was my 1st visit to this Costa.Its a good size & does have around 22 ish seating table options inside (theres no outdoor seating area)these are all on ground level .It's quite spacious inside & at the time of my visit(9.45am Sat 14 Oct 2023 ) it wasn't too busy,most of the tables had been cleared of used cups /trays etc & wiped down ,but I noticed the carpet could do with a good hoover/clean .I found the Staff on duty to be very pleasant when I inquired about the availability of tea cakes and placing my drinks order which was a medium Cappuccino, small Gingerbread latte along with 2 toasted tea cakes.The stencil for the chocolate sprinkles on my Cappuccino wasn't used which would of been a nice presentation touch otherwise the drinks were fine & the teacakes were nicely toasted. Cash or card payments are excepted..On this experience I would definitely return back when visiting Grantham.
Carol Robinson
I always thought costa was a consistently good cup of coffee until recently when this costa served a mocha like I've never tasted before, watery no froth and tastless and just about warm. The coffee was only just warm.The toilets were disgusting and the table hadn't been wiped won't go to that one again.
Stella Wilton
Coffee still good but now very expensive which put me off and it's getting run down.
Emmajane Obradovic
No glass coffee cups .had to have paper takeaway cups when I ask wheres glass coffee cupsTHEY SAID NO DISH WASHER .NOT FIRST TME ITS HAPPENEDKid-friendliness: Various food or snacks
gordon mcphee
It needs a revamp it has lost its ampisfere some times you are lucky to get toast or tools its bad
Michelle B
Went to Grantham Costa, male with pink hair behind the counter so rude, no customer service skills, no acknowledgment, no please or thank you, clearly doesn't like his job or people, suggest maybe looking for a new career path that doesn't involve any human interaction. This isn't a one off either, same attitude every time.
Good staff and good mix of tables for a meetup with friends and great handy location
Ophelia S
Keep giving this place another chance but staff are always rude, no manners and always shouting to each other across the shop catching up on their personal lives. Staff need some training in customer service.
Sandra Ward
Rude staff bad service. 4 staff doing nothing and tables full of pots! Don’t waste your time here
A8586OFsandraw
Stupidly keep giving this place another chance but still rude, lazy and ignorant. The tables dirty snd full of pots while staff doing nothing. Won’t bother no more
Jackie Wilson
Excellent service from the young girl who is on today 24/323
If your a local that goes in there everyday, then you will be welcomed with a smile. If your a normal person using costa as and when, then expect the blonde server who I believe is the team leader to be utterly rude. A death stare or look of faeces on her shoe should be expected. Order taken with no words. The order then thrown in front of you with no pointer as if it is yours or someone else’s, and certainly don’t ask. I thought maybe it’s a one off, but every time I went there it sadly has been the same, so have stopped goingThere is a great cost the other side of town in the services where the staff couldn’t be more helpful, there is also a Starbucks at the station where again, super staffThe costa in town just sadly isn’t friendly (unless your a daily regular)
Worse Costa ever never got service just ignore by staff n not
Only plug socket in the whole place and the manager plugs their mingy thinkpad into it first thing in morning to make sure no-one’s charging their phone up in here, trash!
This was my 1st visit to this Costa.Its a good size & does have around 22 ish seating table options inside (theres no outdoor seating area)these are all on ground level .It's quite spacious inside & at the time of my visit(9.45am Sat 14 Oct 2023 ) it wasn't too busy,most of the tables had been cleared of used cups /trays etc & wiped down ,but I noticed the carpet could do with a good hoover/clean .I found the Staff on duty to be very pleasant when I inquired about the availability of tea cakes and placing my drinks order which was a medium Cappuccino, small Gingerbread latte along with 2 toasted tea cakes.The stencil for the chocolate sprinkles on my Cappuccino wasn't used which would of been a nice presentation touch otherwise the drinks were fine & the teacakes were nicely toasted. Cash or card payments are excepted..On this experience I would definitely return back when visiting Grantham.
I always thought costa was a consistently good cup of coffee until recently when this costa served a mocha like I've never tasted before, watery no froth and tastless and just about warm. The coffee was only just warm.The toilets were disgusting and the table hadn't been wiped won't go to that one again.
Coffee still good but now very expensive which put me off and it's getting run down.
No glass coffee cups .had to have paper takeaway cups when I ask wheres glass coffee cupsTHEY SAID NO DISH WASHER .NOT FIRST TME ITS HAPPENEDKid-friendliness: Various food or snacks
It needs a revamp it has lost its ampisfere some times you are lucky to get toast or tools its bad
Went to Grantham Costa, male with pink hair behind the counter so rude, no customer service skills, no acknowledgment, no please or thank you, clearly doesn't like his job or people, suggest maybe looking for a new career path that doesn't involve any human interaction. This isn't a one off either, same attitude every time.
A lovely Costa, the staff were very friendly and
Restaurantji Recommends
Good staff and good mix of tables for a meetup with friends and great handy location
Keep giving this place another chance but staff are always rude, no manners and always shouting to each other across the shop catching up on their personal lives. Staff need some training in customer service.
Rude staff bad service. 4 staff doing nothing and tables full of pots! Don’t waste your time here
Stupidly keep giving this place another chance but still rude, lazy and ignorant. The tables dirty snd full of pots while staff doing nothing. Won’t bother no more
Excellent service from the young girl who is on today 24/323