Food was awful. Chips stone cold, burger was dry, ordered on app… told go get drinks from counter no one checked what we ordered etc why did we pay? Service was slow and miserable. Disappointing never again.
Nismology5
We ordered via the QR code and waited 40 minutes for two meals and a children's meal. The cafe was maybe half full, so not busy. They come out and tell us they're out of fish fingers for the kids meal- fine, we'll change for chicken nuggets. They bring out my lasagne, nothing at all for my wife who ordered steak pie. We asked where hers was and were told "oh, we don't have any steak pie". We were offered something else instead but we didn't have time to wait another 40 minutes for it to arrive. No apology. My Wife had to go to Gregg's instead for a sausage roll.Had they told us when we ordered they were out, or at least soon after, it would've been fine, but to just let us sit there for so long, and not even bring anything for her to eat is pretty appalling.
ROBERT P
Steer clear!!! Disgusting all four meals were uneatable and the drinks were cold. The tables and floor were filthy and the toilets were even worse.
OOK_Librarian
Stopped off on a road trip for a toastie which was very nice and served quickly. But ...the appearance of the cafe is dire, uncleared tables, no cups, coffee machines not working and a general poor ambience. We felt really sorry for the staff having to work in the place. Someone needs to take a lead.
Matthew gibbs
Dirty tables, long wait, wrong food, no salt or vinegar no hot chocolate dirty knives and forks rude staff and to top it off downstyndrom dwarf took a poo in the
W3549DXharryl
Rude customer service. We paid using the self service grabbed all our bits then headed over to the till to give the lady the cheese toastie we had paid for. I said to her we have paid we just need this cheese toasted. She grabbed it and put it in the machine asking us to pay. I then said I have paid . She said well next time instead say that you want me to cook it. I walked away from her. The way she looked at me just made me feel really uncomfortable and this is the second visit. My first visit they wouldn’t let me in because I had shopping ?
Susan Stagg
Good basic menu.Kid-friendliness: Good. They cater for children with special offersParking: Free parking for, I think, 2 hours.Wheelchair accessibility: Wheelchair accessibility is good with wide aisles
Susan A
Went here with my 80 year old mum for lunch. The food was fine but just the attitude of staff member bringing food out. It was as though we had really inconvenienced her having to do that. My mum noticed as well so not just me. But if customer service training needed I think!
Jade S
Went into Grantham Café yesterday with my friend for a breakfast, this is a Saturday thing we do before he goes to work. We ordered two ultimate breakfasts on the Kiosk (did not print a receipt) with two coffees, however 15 minutes later only one breakfast came out, when we asked if the second one was coming we was told by the gentleman who was rude "Oh well if there was two breakfasts I would have brought two out wouldn't I, you cant have ordered two". When he went and checked he came back and said "Those breakfasts are £7 each and there is only one not two" little did we know that the kiosk had not registered the second breakfast. We asked for my friends to be sent back into the kitchen whilst we sorted out what had gone wrong. I went up to the lady on the till who was very nice and polite and she explained the kiosk had not registered the second breakfast, but we can pop it through now and bring them both out together. However a further 10 minutes later, only one breakfast came out again! the lady who brought this went into the kitchen and asked what had happened, she said "The kitchen staff were told you refused this because of the scrambled egg" (may I add my friend chose this kind of egg on the system) he did not refuse it at all, and people around us also said that we asked it to go into the kitchen until the problem was solved. Definitely not refused by any means. This took them a further 5 minutes to bring his out, as they said they had lost the meal, then said to "Oh sorry we lost it but it was down the other end just sat there". There has never been an issue, but we felt so poorly treated, no apologies nothing just attitude saying "well if there was two I would have brought them together, wouldn't I" Both the breakfasts came out burnt
Natasia Whelan
Not much to say apart from the food is very poor, served cold, the staff clearly don't want to be there. Whilst the tables were clean and sanitised regularly there were random bits of food left on the ledges , no idea how long they'd been there.Left most of our breakfast as it was not edible.
I had a small breakfast, which was hot, cooked well and very nice . Nothing to dislike. The wait was about 10 minutes This was a Saturday morning about 9.45
Liz N
Popped in for a cuppa, had go into the kitchen to find someone to serve us, while waiting I looked around and there was dropped food all over the floor. Once served went to get milk etc. No packs of sugar so they had put out one small container for the whole cafe and then there was no spoons of any size. This is a regular occurance. Some one needs to sort this place out
Lozs123
Called in here for a light lunch with my husband,fancied a salmon sandwich but they only had,Egg mayo,plain ham,cheese and tomato or Tuna Mayo so chose a Tuna Mayo sandwich,the bread was the cheapest brown bread very small slices and the Tuna,if you can call it that was spread on like paste,don't think there was more than a teaspoon full for the whole sandwich,very disappointed with it.
Paula Toulson
Awful, staff unfriendly. Waited ages for food, dry and luke warm. Asked for butter for jacket potato, still waiting after finished food.
Tony Coxon
Cups and cutlery tea and coffee stained. Not really acceptable
Food was awful. Chips stone cold, burger was dry, ordered on app… told go get drinks from counter no one checked what we ordered etc why did we pay? Service was slow and miserable. Disappointing never again.
We ordered via the QR code and waited 40 minutes for two meals and a children's meal. The cafe was maybe half full, so not busy. They come out and tell us they're out of fish fingers for the kids meal- fine, we'll change for chicken nuggets. They bring out my lasagne, nothing at all for my wife who ordered steak pie. We asked where hers was and were told "oh, we don't have any steak pie". We were offered something else instead but we didn't have time to wait another 40 minutes for it to arrive. No apology. My Wife had to go to Gregg's instead for a sausage roll.Had they told us when we ordered they were out, or at least soon after, it would've been fine, but to just let us sit there for so long, and not even bring anything for her to eat is pretty appalling.
Steer clear!!! Disgusting all four meals were uneatable and the drinks were cold. The tables and floor were filthy and the toilets were even worse.
Stopped off on a road trip for a toastie which was very nice and served quickly. But ...the appearance of the cafe is dire, uncleared tables, no cups, coffee machines not working and a general poor ambience. We felt really sorry for the staff having to work in the place. Someone needs to take a lead.
Dirty tables, long wait, wrong food, no salt or vinegar no hot chocolate dirty knives and forks rude staff and to top it off downstyndrom dwarf took a poo in the
Rude customer service. We paid using the self service grabbed all our bits then headed over to the till to give the lady the cheese toastie we had paid for. I said to her we have paid we just need this cheese toasted. She grabbed it and put it in the machine asking us to pay. I then said I have paid . She said well next time instead say that you want me to cook it. I walked away from her. The way she looked at me just made me feel really uncomfortable and this is the second visit. My first visit they wouldn’t let me in because I had shopping ?
Good basic menu.Kid-friendliness: Good. They cater for children with special offersParking: Free parking for, I think, 2 hours.Wheelchair accessibility: Wheelchair accessibility is good with wide aisles
Went here with my 80 year old mum for lunch. The food was fine but just the attitude of staff member bringing food out. It was as though we had really inconvenienced her having to do that. My mum noticed as well so not just me. But if customer service training needed I think!
Went into Grantham Café yesterday with my friend for a breakfast, this is a Saturday thing we do before he goes to work. We ordered two ultimate breakfasts on the Kiosk (did not print a receipt) with two coffees, however 15 minutes later only one breakfast came out, when we asked if the second one was coming we was told by the gentleman who was rude "Oh well if there was two breakfasts I would have brought two out wouldn't I, you cant have ordered two". When he went and checked he came back and said "Those breakfasts are £7 each and there is only one not two" little did we know that the kiosk had not registered the second breakfast. We asked for my friends to be sent back into the kitchen whilst we sorted out what had gone wrong. I went up to the lady on the till who was very nice and polite and she explained the kiosk had not registered the second breakfast, but we can pop it through now and bring them both out together. However a further 10 minutes later, only one breakfast came out again! the lady who brought this went into the kitchen and asked what had happened, she said "The kitchen staff were told you refused this because of the scrambled egg" (may I add my friend chose this kind of egg on the system) he did not refuse it at all, and people around us also said that we asked it to go into the kitchen until the problem was solved. Definitely not refused by any means. This took them a further 5 minutes to bring his out, as they said they had lost the meal, then said to "Oh sorry we lost it but it was down the other end just sat there". There has never been an issue, but we felt so poorly treated, no apologies nothing just attitude saying "well if there was two I would have brought them together, wouldn't I" Both the breakfasts came out burnt
Not much to say apart from the food is very poor, served cold, the staff clearly don't want to be there. Whilst the tables were clean and sanitised regularly there were random bits of food left on the ledges , no idea how long they'd been there.Left most of our breakfast as it was not edible.
Restaurantji Recommends
I had a small breakfast, which was hot, cooked well and very nice . Nothing to dislike. The wait was about 10 minutes This was a Saturday morning about 9.45
Popped in for a cuppa, had go into the kitchen to find someone to serve us, while waiting I looked around and there was dropped food all over the floor. Once served went to get milk etc. No packs of sugar so they had put out one small container for the whole cafe and then there was no spoons of any size. This is a regular occurance. Some one needs to sort this place out
Called in here for a light lunch with my husband,fancied a salmon sandwich but they only had,Egg mayo,plain ham,cheese and tomato or Tuna Mayo so chose a Tuna Mayo sandwich,the bread was the cheapest brown bread very small slices and the Tuna,if you can call it that was spread on like paste,don't think there was more than a teaspoon full for the whole sandwich,very disappointed with it.
Awful, staff unfriendly. Waited ages for food, dry and luke warm. Asked for butter for jacket potato, still waiting after finished food.
Cups and cutlery tea and coffee stained. Not really acceptable