Can’t speak of the coffee but the team in Nero just made my day- my car keys had broken and they leant me some tools to help out. I also over heard lovely customer interaction with others. Lovey!
James Parker
Went with friends for a coffee drinks were hardly warm and weren't very
Jim Grant
Toilets out of action. Poor
Wesley Sawkins
Mislabelled food (could have ended up eating meat), long queues, slow curt service (from the male, the female staff members were nice but the chap had an appalling attitude particularly over the confusing food labels), full of dogs (I'm a dog owner and love dogs but this was a bit much), flies and dirt, toilet out of order, coffee wasn't done well (hardly any foam). I fail to see what more this place can do wrong. I won't be returning even though I tend to love Nero.
CleaverL
We visited at around 230pm Sat Aug 19th and ordered 3 cake slices, 2 hot chocolates and a cappucino. While the drinks were tasty the service was extremely slow to the point the hot chocolates were lukewarm, not hot. Too long a queue to join to ask if they could do 2 more as the other drink, cappucino, would then have been cold. Lots of tables uncleared and the ones that were cleared were not wiped down well. The plush lesther seats were stained and lots of dust on the wooden rail trims. Then after all of that, the toilet, oh my word, it was just disgusting. It clearly had not been cleaned all day ( do staff even check it?!), it absolutely stank, pee on the floor and not just recent either, there were dried stains of pee too. Bits of toilet tissue over floor and the sink stained and dirty. If we had used the toilet first before ordering our drinks, we would not have stayed to order anything. It is only one toilet to be shared by all and that is fine, but with so many people using it, the staff have GOT to step up amd clean in there regularly. Manager of this store is clearly not keeping an eye on it all. Save your money and drink elsewhere.
Amber Thompson
Love this branch. I'm a regular visitor and they never disappoint.Staff are always friendly.Coffee is second to none.And the food .... ?Great value, great choice, great staff..what more could you want?Kid-friendliness: Absolutely kid friendly and plenty of room. And the all important toilet!Parking: Limited time parking available on Broad Street or meadows. Paid car parks nearest North Street or other side meadows.Dietary restrictions: I'm caffeine intolerant, so they offer decaff which is still delicious ?
Kate Thornton
Good coffee in pleasant surroundings.
Lewis L
Foods a little on the pricey side, but great coffee and staff always friendly
Debbie Tobolik
This is a lovely Cafe Nero and you can take your dog with you too.Staff amazing.
Lee Reynolds
Lovely coffee shop, friendly staff nice drinks and cakes
Place full of well behaved dogs wich was encouraging, went to buy a pupachino but was told my dog could only have it outside which defeated the object really. Didn't buy one I the end for my poor dog .I was told that it's because people had complained .I suggest that those people go to a coffee shop that doesn't allow dogs then .Never have I been to a dog friendly place that serves dog items but doesn't allow the dog to eat them .Ridiculous, won't be going back .Even the people without dogs thought it was stupid .
David Murray
Friendly atmosphere and nice coffee
Graham Giles
Lovely chocolate drink, best made with coconut milk to enhance the flavour with less calories if that's helpful.
Can’t speak of the coffee but the team in Nero just made my day- my car keys had broken and they leant me some tools to help out. I also over heard lovely customer interaction with others. Lovey!
Went with friends for a coffee drinks were hardly warm and weren't very
Toilets out of action. Poor
Mislabelled food (could have ended up eating meat), long queues, slow curt service (from the male, the female staff members were nice but the chap had an appalling attitude particularly over the confusing food labels), full of dogs (I'm a dog owner and love dogs but this was a bit much), flies and dirt, toilet out of order, coffee wasn't done well (hardly any foam). I fail to see what more this place can do wrong. I won't be returning even though I tend to love Nero.
We visited at around 230pm Sat Aug 19th and ordered 3 cake slices, 2 hot chocolates and a cappucino. While the drinks were tasty the service was extremely slow to the point the hot chocolates were lukewarm, not hot. Too long a queue to join to ask if they could do 2 more as the other drink, cappucino, would then have been cold. Lots of tables uncleared and the ones that were cleared were not wiped down well. The plush lesther seats were stained and lots of dust on the wooden rail trims. Then after all of that, the toilet, oh my word, it was just disgusting. It clearly had not been cleaned all day ( do staff even check it?!), it absolutely stank, pee on the floor and not just recent either, there were dried stains of pee too. Bits of toilet tissue over floor and the sink stained and dirty. If we had used the toilet first before ordering our drinks, we would not have stayed to order anything. It is only one toilet to be shared by all and that is fine, but with so many people using it, the staff have GOT to step up amd clean in there regularly. Manager of this store is clearly not keeping an eye on it all. Save your money and drink elsewhere.
Love this branch. I'm a regular visitor and they never disappoint.Staff are always friendly.Coffee is second to none.And the food .... ?Great value, great choice, great staff..what more could you want?Kid-friendliness: Absolutely kid friendly and plenty of room. And the all important toilet!Parking: Limited time parking available on Broad Street or meadows. Paid car parks nearest North Street or other side meadows.Dietary restrictions: I'm caffeine intolerant, so they offer decaff which is still delicious ?
Good coffee in pleasant surroundings.
Foods a little on the pricey side, but great coffee and staff always friendly
This is a lovely Cafe Nero and you can take your dog with you too.Staff amazing.
Lovely coffee shop, friendly staff nice drinks and cakes
Restaurantji Recommends
Kind and helpful staff, coffee is always great
Excellent cake.
Place full of well behaved dogs wich was encouraging, went to buy a pupachino but was told my dog could only have it outside which defeated the object really. Didn't buy one I the end for my poor dog .I was told that it's because people had complained .I suggest that those people go to a coffee shop that doesn't allow dogs then .Never have I been to a dog friendly place that serves dog items but doesn't allow the dog to eat them .Ridiculous, won't be going back .Even the people without dogs thought it was stupid .
Friendly atmosphere and nice coffee
Lovely chocolate drink, best made with coconut milk to enhance the flavour with less calories if that's helpful.