I really wish that I could give this restaurant 0 stars, because I've been left absolutely gobsmacked by the disgusting service we've received. On Monday evening, my partner and I ordered a £23 takeaway through the Just Eat website and it never got delivered. We tried calling the restaurant, but, by that point, they had closed. They are also closed on Tuesdays, so we weren't able to contact them until Wednesday afternoon, when they reopened. I spoke to a man on the phone who told me that the order had been cancelled (although we didn't receive any messages from the restaurant or Just Eat to say that it had been cancelled) and to contact Just Eat directly, to request a refund. It is now Wednesday evening and there has just been a knock at the door. Our takeaway from Monday night has just been delivered, but it isn't fresh food. It's the food from Monday. 48 hour old, stone cold, congealed food. My partner was absolutely furious and called the restaurant and the staff just laughed at him, down the phone. Our order hadn't been cancelled at all. They'd just forgotten about it or simply hadn't bothered to send it, knowing that we wouldn't be able to contact them until two days after we'd placed the order, to complain. The fact that it's just arrived now and fresh food wasn't sent, as a good will gesture, is absolutely disgusting. What's more, to be ridiculed and laughed at by the staff just shows the complete and utter lack of customer service this restaurant has to offer. During a cost of living crisis, £23 is a lot of money to some people and this takeaway was supposed to be a nice little treat for us. AVOID, AVOID, AVOID this place at all costs. I hope they're ashamed of themselves!
Annmarie
Avoid , absolutely
Bri jones
Went there last night, (l promised myself I wouldn’t go again) what a mistake. Food- particularly the chips had been warmed up from a batch made in the last century. I could go on but needless to say you get my drift, if you ever see me going in there again, please shoot me!
Hans Otto
Extremely friendly staff, great
lee mccluskey
Visited here many times but I think its under new management and they do not accept card payments anymore so cash only.I just ordered a ¼ crispy duck.They didn't shred it for me so I struggled trying to make pancakes in the car.Plenty of pancakes and cucumber and shredded leeks and sauce but only enough duck to make three pancakes and a fourth with a bit of fatty duck skin with cucumber and leeks so a bit disappointing
Plain Jane
£3.30 for a small chips or £3.50 for a large chips. What kind of pricing is that? I have never come across portion pricing that is that close together. But there's a reason for it...If you order a large chips you do get a lot of chips - double the small portion, for just 20p more. They are already ripping you off with the £3.50 cost of that large portion, but if they sell two separate orders of small chips, then they have sold the equivalent of one large portion for £6.60.Chips should be a cheap staple, but they are using that fact to rip customers off (often without them even realising). This is designed to make more money out of you, one way or another.I used to get fish and chips from here often, but the price now is ridiculous. Instead I go to The Good Catch in Crosby every Friday, which is a proper fish & chips shop with good quality fish and ingredients - and it's actually cheaper than a chippy!!!Aside from that, the food has got worse year on year, and more expensive. A few years ago this was a very good Chinese takeaway - now you can't tell the difference between here and anywhere.
Paul Kelly
Our fave chippy , moved out of area 12mths ago,but still come back weekly 15 miles away for our take away, can't find 1
D A
Asked for prawn fried rice and got a mix of everything on the list bar prawns, with the addition of curry powder thrown in to likely mask the stale taste of reheated leftovers. Would not recommend. Crosby fish bar is far better.
Jane Moss
Food low quality. Never had spring rolls or Sui mais encased in batter before. Big let down
Beef Green Pepper absolutely vile only 2 pieces of green pepper in whole dish and tasted like they had drop a whole tub of black pepper in it.Wont be going here again was always so good
sandy shore
Wonderful staff and great service and lovely food great portion sizes and low prices. Best around.
stephen roberts
Nice food , hot when arrived and arrived on time .
Charlotte Carpenter
We’ve been coming here for a few years but lately the atmosphere and reception from a few staff members is so bad and unwelcoming. We enjoy the food but dread walking in to collect as the reception is so frosty. Please be more courteous towards your customers.
Edward Marnell
Price rise of £1 for basic sausage dinner , I live locally and will never go again plus other reviews correct chips warm ups
Great delicious food ! Arrived on time!
I really wish that I could give this restaurant 0 stars, because I've been left absolutely gobsmacked by the disgusting service we've received. On Monday evening, my partner and I ordered a £23 takeaway through the Just Eat website and it never got delivered. We tried calling the restaurant, but, by that point, they had closed. They are also closed on Tuesdays, so we weren't able to contact them until Wednesday afternoon, when they reopened. I spoke to a man on the phone who told me that the order had been cancelled (although we didn't receive any messages from the restaurant or Just Eat to say that it had been cancelled) and to contact Just Eat directly, to request a refund. It is now Wednesday evening and there has just been a knock at the door. Our takeaway from Monday night has just been delivered, but it isn't fresh food. It's the food from Monday. 48 hour old, stone cold, congealed food. My partner was absolutely furious and called the restaurant and the staff just laughed at him, down the phone. Our order hadn't been cancelled at all. They'd just forgotten about it or simply hadn't bothered to send it, knowing that we wouldn't be able to contact them until two days after we'd placed the order, to complain. The fact that it's just arrived now and fresh food wasn't sent, as a good will gesture, is absolutely disgusting. What's more, to be ridiculed and laughed at by the staff just shows the complete and utter lack of customer service this restaurant has to offer. During a cost of living crisis, £23 is a lot of money to some people and this takeaway was supposed to be a nice little treat for us. AVOID, AVOID, AVOID this place at all costs. I hope they're ashamed of themselves!
Avoid , absolutely
Went there last night, (l promised myself I wouldn’t go again) what a mistake. Food- particularly the chips had been warmed up from a batch made in the last century. I could go on but needless to say you get my drift, if you ever see me going in there again, please shoot me!
Extremely friendly staff, great
Visited here many times but I think its under new management and they do not accept card payments anymore so cash only.I just ordered a ¼ crispy duck.They didn't shred it for me so I struggled trying to make pancakes in the car.Plenty of pancakes and cucumber and shredded leeks and sauce but only enough duck to make three pancakes and a fourth with a bit of fatty duck skin with cucumber and leeks so a bit disappointing
£3.30 for a small chips or £3.50 for a large chips. What kind of pricing is that? I have never come across portion pricing that is that close together. But there's a reason for it...If you order a large chips you do get a lot of chips - double the small portion, for just 20p more. They are already ripping you off with the £3.50 cost of that large portion, but if they sell two separate orders of small chips, then they have sold the equivalent of one large portion for £6.60.Chips should be a cheap staple, but they are using that fact to rip customers off (often without them even realising). This is designed to make more money out of you, one way or another.I used to get fish and chips from here often, but the price now is ridiculous. Instead I go to The Good Catch in Crosby every Friday, which is a proper fish & chips shop with good quality fish and ingredients - and it's actually cheaper than a chippy!!!Aside from that, the food has got worse year on year, and more expensive. A few years ago this was a very good Chinese takeaway - now you can't tell the difference between here and anywhere.
Our fave chippy , moved out of area 12mths ago,but still come back weekly 15 miles away for our take away, can't find 1
Asked for prawn fried rice and got a mix of everything on the list bar prawns, with the addition of curry powder thrown in to likely mask the stale taste of reheated leftovers. Would not recommend. Crosby fish bar is far better.
Food low quality. Never had spring rolls or Sui mais encased in batter before. Big let down
Restaurantji Recommends
Beef Green Pepper absolutely vile only 2 pieces of green pepper in whole dish and tasted like they had drop a whole tub of black pepper in it.Wont be going here again was always so good
Wonderful staff and great service and lovely food great portion sizes and low prices. Best around.
Nice food , hot when arrived and arrived on time .
We’ve been coming here for a few years but lately the atmosphere and reception from a few staff members is so bad and unwelcoming. We enjoy the food but dread walking in to collect as the reception is so frosty. Please be more courteous towards your customers.
Price rise of £1 for basic sausage dinner , I live locally and will never go again plus other reviews correct chips warm ups