Poor experience. The coffee machine has poured not even a small coffee. The response was a curt that's normal. 1 star only because I can't give a lower rating
Hadi Barman
I am regular customer of Shell. I usually take fuel and a latte from costa express machines.I ask to lady for a latte and She said aggressively that the coffee machine was turned off. If it is closed why is it closed? because if I knew it was closed, I would have bought fuel from the BP Petrol station, not from you.When I looked through the window, I saw that the machine was on. Why did the lady at the till lie to me? Also, her style was very irritating. If there was a man in front of me, I would have responded in a different way.Very bad experience
Ellen Naskar
I was happy with their services at large
Ellie Bells
what’s the point in having a phone in the store if ringing 10+ times results in no answer? awful on uber eats too.
Ha Fa
l,m writing to you about my bad experience i had at this petrol station,certainly the worst customer service I have ever seen,I received misbehavior from an elderly lady behind the counter, which made me feel like it was racist, I will definitely never com back there again.
Libby Down
Customer service was really good (5th April 2022 around 4pm)
ellis hamilton
absolutely shocking customer service big lady behind the counter biting her nails as she was serving me had a terrible attitude while i was waiting in the cue she was talking about another customer to another calling them names i wouldnt her language was shocking expecially were there is children about which my 4 year old son was with me even when when i was talking to her her attitude was very aggressive and abrupt i couldn't see any name badge but luckily for me i heard another customer call her name out Tina was her name i have emailed head office but you only get the usual response most probably nothing will happen to add insult she short changed me then she accused me of lying when i told hershop was filthy card board boxes thrown on floor looks like the shelves were being restoked not good when the store is only small.
Lill Diana
I am only writing this review because of the poor customer service. On 7th of July 2021 at 18.07 I've been there and asked the lady to scan my card from the phone. Being counting the money, didn't notice she didn't scan the code but I asked her just în case, she said she scanned. Then I haven't seen it on the app, I was on my way back to her and she shoot at me "it's gonna appear in 20minutes". Yeah, it never shown anything. Good that I kept the receipt because today I had a look at it to see it says "To join the rewards...." so she never scanned my card, she lied to me and basically had a bad atitude.To the manager, consider this a claim against her. Please check on the camera and you're see it all.
Daniel Hart
Typical shell station, petrol and diesel are more expensive then the competition which is usual, inside is small with amenities and snacks and also has a Costa Express machine. You can also pump up tyres here.
Stephanie Turner
6p a litre more than supermarkets so good job had a £20 fuel voucher through searching through easyfundraising but to join free just ask and will send the link.
If you use the app to pay then the is no need to enter the kiosk.So convenient and safe.
Tom Harrison
Well laid out fuel station with several fuel pumps. The exit ramp is a little steep for low riding vehicles. The shop is well stocked for a drink, snack and a few essentials. Staff friendly and helpful.
Alan Peters
Friendly staff, clean area, just lacks car wash facility but only because there's not enough space for one.
Paul Davies
Big big thanks to the staff at fazakerley tonight. Especially Neil. For helping me get back in the road. Neil your wasted on that forecourt by the way great customer service. Thanks again
Claudine A
Always expensive, it's Shell! Air pump never works
Poor experience. The coffee machine has poured not even a small coffee. The response was a curt that's normal. 1 star only because I can't give a lower rating
I am regular customer of Shell. I usually take fuel and a latte from costa express machines.I ask to lady for a latte and She said aggressively that the coffee machine was turned off. If it is closed why is it closed? because if I knew it was closed, I would have bought fuel from the BP Petrol station, not from you.When I looked through the window, I saw that the machine was on. Why did the lady at the till lie to me? Also, her style was very irritating. If there was a man in front of me, I would have responded in a different way.Very bad experience
I was happy with their services at large
what’s the point in having a phone in the store if ringing 10+ times results in no answer? awful on uber eats too.
l,m writing to you about my bad experience i had at this petrol station,certainly the worst customer service I have ever seen,I received misbehavior from an elderly lady behind the counter, which made me feel like it was racist, I will definitely never com back there again.
Customer service was really good (5th April 2022 around 4pm)
absolutely shocking customer service big lady behind the counter biting her nails as she was serving me had a terrible attitude while i was waiting in the cue she was talking about another customer to another calling them names i wouldnt her language was shocking expecially were there is children about which my 4 year old son was with me even when when i was talking to her her attitude was very aggressive and abrupt i couldn't see any name badge but luckily for me i heard another customer call her name out Tina was her name i have emailed head office but you only get the usual response most probably nothing will happen to add insult she short changed me then she accused me of lying when i told hershop was filthy card board boxes thrown on floor looks like the shelves were being restoked not good when the store is only small.
I am only writing this review because of the poor customer service. On 7th of July 2021 at 18.07 I've been there and asked the lady to scan my card from the phone. Being counting the money, didn't notice she didn't scan the code but I asked her just în case, she said she scanned. Then I haven't seen it on the app, I was on my way back to her and she shoot at me "it's gonna appear in 20minutes". Yeah, it never shown anything. Good that I kept the receipt because today I had a look at it to see it says "To join the rewards...." so she never scanned my card, she lied to me and basically had a bad atitude.To the manager, consider this a claim against her. Please check on the camera and you're see it all.
Typical shell station, petrol and diesel are more expensive then the competition which is usual, inside is small with amenities and snacks and also has a Costa Express machine. You can also pump up tyres here.
6p a litre more than supermarkets so good job had a £20 fuel voucher through searching through easyfundraising but to join free just ask and will send the link.
Restaurantji Recommends
If you use the app to pay then the is no need to enter the kiosk.So convenient and safe.
Well laid out fuel station with several fuel pumps. The exit ramp is a little steep for low riding vehicles. The shop is well stocked for a drink, snack and a few essentials. Staff friendly and helpful.
Friendly staff, clean area, just lacks car wash facility but only because there's not enough space for one.
Big big thanks to the staff at fazakerley tonight. Especially Neil. For helping me get back in the road. Neil your wasted on that forecourt by the way great customer service. Thanks again
Always expensive, it's Shell! Air pump never works