Won't be coming this subway again! Could not believe how dirty is was. It was busy and a Saturday, however most people were going to eat in there cars because it was so dirty in there. It was only 12 on a Saturday morning and it looked like it hadn't been cleaned that morning at all! And the toilet looked like it hadn't been cleaned in days! So disgusting. Put me off ever going in there again for food because of hygiene!
Amie
Won't be coming this subway again! Could not believe how dirty is was. It was busy and a Saturday, however most people were going to eat in there cars because it was so dirty in there. It was only 12 on a Saturday morning and it looked like it hadn't been cleaned that morning at all! And the toilet looked like it hadn't been cleaned in days! So disgusting. Put me off ever going in there again for food because of hygiene!
Amy S
Thr staff were more concerned with online orders than the customers in front of them. My order got split between the toaster due to this so 2 were cold coming to eat it, even though we were eating in. They also rushed us to pay before the food was ready with one staff member on the till doing nothing while 2 others were rushing between in person and online orders.
Lexthrite
Staff non stop complaining while taking orders
Sean Robinson
I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updatingVegetarian options: I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updating Dietary restrictions: I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updating
Lisa Green
Lady called Danielle was suburb! So was the two other ladies who Served us. Definitely come here again
Kay
Usually love Subway but the lady who served me couldn't understand me very well. I also asked about the free crisps offer and she told me that they didn't do it. When I walked out. I saw the poster for it and felt ripped off. Disappointed
JoJo 1
Aintree Subway is under new Management. Staff friendly + helpful. Nice fresh salad + variety of meats. Enjoyable visit.
S6537HFmarks
Ordered a work lunch for myself, the order was tuna salad bowl, lettuce, peppers, onions, cucumber, cheese, southwest sauce and crispy onions.. Well I ordered it on the app and collected it in store, I brought the salad bowl back to work. And boy was I disappointed. The first error I noticed was the fact they had put spinach in my salad, I never ordered it!? I’m not a big fan..anyway I thought I’ll take that. I then noticed there was NO crispy onions, like come on, the crispy onions make the salads. I then became slightly annoyed. I then started eating the salad, I then became aware of the fact I had no cheese on it. It was becoming a bit of a joke, but I just had to carry on eating it. I’ll be honest, I was thinking how could they actually mess it up this much…surely there won’t be another error. Well of course there could be, it’s hunts cross subway we are talking about here!!! The idiots had put sweet chilli sauce on my salad…as well as the south west sauce!!??? Like seriously!! Absolutely pathetic, clearly someone is a moron or simply they don’t like their job. I definitely won’t be going back and would recommend to stay away at all cost.
paulwall1981
The staff at the East Lancs branch are very friendly and always happy and know my order
Typically fast service; an ideal pitstop to refuel before continuing a shopping trip???
DavidCLiverpool
Used the drive through. No hot drinks available due to knackered coffee machine. Been like that for weeks. Sandwich filling incorrect, but was quite tasty. Cookie was stale. Didn't complain as I'd driven away. Just wouldn't go there again. Staff member at drive through was friendly and efficient.
48janeti
The staff today were totally untrained in customer service..the acting manager needs to be retrained.went in today purchased what I wanted went to sit at a unclean table .asked staff for cloth was happy to clean it myself was told quite arrogantly they would do it or why don't I sit somewhere else in a very bad tone.i to them I wanted to sit in window as I was waiting for someone I heard them murmuring and staring at me which made my husband uncomfortable.we decided to leave.i asked for their managers name and the area manger told can't speak to area manager but the manager said email them.whilst he's saying this one young ignorant young girl started repeatedly saying is it cos we said move to another table .she repeated it 5times to me I told her it was her attitude and I will sort it.in all the years I've worked with the public I have never come across such bad mannered staff..when I asked for email address another girl said google it .unbelievable .thankfully the manager gave me it ..I wouldn't go there again as clearly the staff do not have any idea of customer service..wasnt that busy yet the tables weren't cleaned with 4 staff behind counter !!! I will email but dnt hold my breath for response if staff are like that cannot see whoever over them doing much!!
Sarah Jones
Called into my local Subway in Aintree today.Had a lovely experience. The food was delicious and hot. Mike and Geogia was helpful and very polite. Great experience all round would highly recommend a visit!
Won't be coming this subway again! Could not believe how dirty is was. It was busy and a Saturday, however most people were going to eat in there cars because it was so dirty in there. It was only 12 on a Saturday morning and it looked like it hadn't been cleaned that morning at all! And the toilet looked like it hadn't been cleaned in days! So disgusting. Put me off ever going in there again for food because of hygiene!
Won't be coming this subway again! Could not believe how dirty is was. It was busy and a Saturday, however most people were going to eat in there cars because it was so dirty in there. It was only 12 on a Saturday morning and it looked like it hadn't been cleaned that morning at all! And the toilet looked like it hadn't been cleaned in days! So disgusting. Put me off ever going in there again for food because of hygiene!
Thr staff were more concerned with online orders than the customers in front of them. My order got split between the toaster due to this so 2 were cold coming to eat it, even though we were eating in. They also rushed us to pay before the food was ready with one staff member on the till doing nothing while 2 others were rushing between in person and online orders.
Staff non stop complaining while taking orders
I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updatingVegetarian options: I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updating Dietary restrictions: I went in to order a sandwich (Vegan) and at the end they used a knife covered in ham and mayonnaise to cut the sandwich and put that dirty knife in the bread cleaning it off before cutting.Absolutely disgusting, I said did you just use that knife and got the reply of "oh yeah" then when I asked for another they didn't have any ingredients left to make the same again.I hate food waste so some basic cross contamination training will require updating
Lady called Danielle was suburb! So was the two other ladies who Served us. Definitely come here again
Usually love Subway but the lady who served me couldn't understand me very well. I also asked about the free crisps offer and she told me that they didn't do it. When I walked out. I saw the poster for it and felt ripped off. Disappointed
Aintree Subway is under new Management. Staff friendly + helpful. Nice fresh salad + variety of meats. Enjoyable visit.
Ordered a work lunch for myself, the order was tuna salad bowl, lettuce, peppers, onions, cucumber, cheese, southwest sauce and crispy onions.. Well I ordered it on the app and collected it in store, I brought the salad bowl back to work. And boy was I disappointed. The first error I noticed was the fact they had put spinach in my salad, I never ordered it!? I’m not a big fan..anyway I thought I’ll take that. I then noticed there was NO crispy onions, like come on, the crispy onions make the salads. I then became slightly annoyed. I then started eating the salad, I then became aware of the fact I had no cheese on it. It was becoming a bit of a joke, but I just had to carry on eating it. I’ll be honest, I was thinking how could they actually mess it up this much…surely there won’t be another error. Well of course there could be, it’s hunts cross subway we are talking about here!!! The idiots had put sweet chilli sauce on my salad…as well as the south west sauce!!??? Like seriously!! Absolutely pathetic, clearly someone is a moron or simply they don’t like their job. I definitely won’t be going back and would recommend to stay away at all cost.
The staff at the East Lancs branch are very friendly and always happy and know my order
Restaurantji Recommends
Quick grub before movie at the Odeon Cinema.
Typically fast service; an ideal pitstop to refuel before continuing a shopping trip???
Used the drive through. No hot drinks available due to knackered coffee machine. Been like that for weeks. Sandwich filling incorrect, but was quite tasty. Cookie was stale. Didn't complain as I'd driven away. Just wouldn't go there again. Staff member at drive through was friendly and efficient.
The staff today were totally untrained in customer service..the acting manager needs to be retrained.went in today purchased what I wanted went to sit at a unclean table .asked staff for cloth was happy to clean it myself was told quite arrogantly they would do it or why don't I sit somewhere else in a very bad tone.i to them I wanted to sit in window as I was waiting for someone I heard them murmuring and staring at me which made my husband uncomfortable.we decided to leave.i asked for their managers name and the area manger told can't speak to area manager but the manager said email them.whilst he's saying this one young ignorant young girl started repeatedly saying is it cos we said move to another table .she repeated it 5times to me I told her it was her attitude and I will sort it.in all the years I've worked with the public I have never come across such bad mannered staff..when I asked for email address another girl said google it .unbelievable .thankfully the manager gave me it ..I wouldn't go there again as clearly the staff do not have any idea of customer service..wasnt that busy yet the tables weren't cleaned with 4 staff behind counter !!! I will email but dnt hold my breath for response if staff are like that cannot see whoever over them doing much!!
Called into my local Subway in Aintree today.Had a lovely experience. The food was delicious and hot. Mike and Geogia was helpful and very polite. Great experience all round would highly recommend a visit!