Got a present from my daughter for dinner at the exchange, we waited for 1hr 15mins before the meal arrived, the steaks were the toughest we've ever had, you could have used them to re-sole your shoes, to conclude the meal was one of the poorest we've ever had, the server who we knicknamed Basil Faulty tried his best to please us and other customers but he was like a headless chicken running up and down, in conclusion we won't be rushing back.
Vincent BENOIT
Hearty lunch but lacks pep on the plate..
2015Lil
Dined here mid week as a couple having swapped an Activity Superstore voucher for this experience. It was for steak and wine for 2. The meal was lovely and we added starters and a dessert which were also high quality. Service was excellent. The wine was good considering the voucher is for house red. My only issue is that I think a sauce could be included rather than having to pay extra. Very nice place to sit and I would recommend this experience.
O1068BUjanetm
Staying for a family festive weekend, decided to eat in as we’d had a long day. Food was average but REALLY expensive for what it was, gosh and chips/ burger and chips and 2 medium glasses of wine over £60. Would have expected a much better choice and quality in a restaurant in a Hilton hotel. The staff are lovely and helpful though.
paulsR5976LQ
Great value for breakfast for non residents,a walk in buffet breakfast is available at the Hilton in Liverpool for 10 pounds.Great selection of cereals,Fruit juices,cold meats,full fried breakfast, selection of breads,fresh fruit,tea,coffees,pastries overall considering the average breakfast prices in the city this is a gift.
Claire Bebbington
I never leave bad reviews but this place really needs one. I booked an afternoon tea for four of us. My friends were from Greece and I wanted them to experience a proper English afternoon tea. I picked the wrong place. We were sat in the bar area even though we had a child with us, the atmosphere wasn’t great in there, there was a huge tv on and it felt like we were sat in a pub not a restaurant.It took almost an hour for our tea to arrive, no explanation was given about what was on the trays (which were wonky and unstable) so we had to just guess what was what. We never saw a menu. The only choice of drinks we were given were standard tea or coffee, very basic. The sandwhiches were dry and the bread tasted stale, the scones had clearly been frozen and were so dry the just crumbled when you cut them. Not worth the £25 each. I was so embarrassed to have taken my friends in here. This used to be the place to go. Not anymore. The toilets were dirty and the seats were broken. The only positive was the staff were friendly and polite but they seemed untrained for their roles, this isn’t their fault though. There was an older lady on the bar who was really lovely and helpful. In conclusion, please don’t waste your time or money on this this dated place. There are much better options available in Liverpool. I wish I’d picked one of them instead.
RICHARD L
Holiday trip in hilton Liverpool. Had a dinner in exchange restaurant. Service was amazing by Mr. Mirko. He’s very attentive and polite. Always checking with our table. Also food was delicious. We did ordered the steak. It cooked really well and tasty. We are very enjoyed and definitely will go again.
Richard N
Just disappointing. The drinks were ok but we had asked for snacks (which the bar man said were complimentary) not once but twice. After 40 mins - nothing ever came and we left. I don't mind paying a fortune for drinks (and it was a fortune), but service is a must. It just wasn't apparent here We'll not be back again to a Hilton.
383jodib
Came for a meal deal of steak, chips and bottle of wine for two. All of it was delicious, the staff service was excellent and the atmosphere of the restaurant was excellent.
HelenB2572
It was a groupon deal,we were looked after by a lovely young man named Paul .Excellent service & meal and gorgeous surroundings
Called to ask about a nut allergy and got hung up on
Elainenan
Each time we visit we are never disappointed. From the delicious food, the tasteful surroundings & the attentive & friendly staff, this is one of our favourite dining choices. Thank you so much to all the staff & their manager Mihay, who really make this a place to keep coming back to.
sa1gon
It was late on Mother's Day afternoon and we had been walking around Liverpool One. We decided to go and get a drink in here. We could see the restaurant was busy but hoped the bar might be quieter. We walked in and was approached by Security and we explained what we wanted. When we saw the Restaurant and Bar appeared to be one area, we weren't hopeful, but we were asked to wait a minute and a Manager came out and directed us to the perfect table for us to use, with the wheelchair. Service was great and the drinks were lovely. We were made to feel so welcome and we will return next time we visit, perhaps for Afternoon Tea.
Christopher Allison
We went for afternoon tea but it was a huge letdown. When we got there, the Liverpool game was on and it was very loud. We sat down in our booth and the tea cups all had lipstick on the rim even though they were supposed to be "clean." We ended up leaving and not having tea, what an embarrassing excuse for tea.
Mags042
Had a voucher for steak and chips plus a bottle of wine between 2. One of the best steaks we've had. Our waiters Michael and Lucien were both professional and charming and a credit to the Hotel. Will definitely come back.
Got a present from my daughter for dinner at the exchange, we waited for 1hr 15mins before the meal arrived, the steaks were the toughest we've ever had, you could have used them to re-sole your shoes, to conclude the meal was one of the poorest we've ever had, the server who we knicknamed Basil Faulty tried his best to please us and other customers but he was like a headless chicken running up and down, in conclusion we won't be rushing back.
Hearty lunch but lacks pep on the plate..
Dined here mid week as a couple having swapped an Activity Superstore voucher for this experience. It was for steak and wine for 2. The meal was lovely and we added starters and a dessert which were also high quality. Service was excellent. The wine was good considering the voucher is for house red. My only issue is that I think a sauce could be included rather than having to pay extra. Very nice place to sit and I would recommend this experience.
Staying for a family festive weekend, decided to eat in as we’d had a long day. Food was average but REALLY expensive for what it was, gosh and chips/ burger and chips and 2 medium glasses of wine over £60. Would have expected a much better choice and quality in a restaurant in a Hilton hotel. The staff are lovely and helpful though.
Great value for breakfast for non residents,a walk in buffet breakfast is available at the Hilton in Liverpool for 10 pounds.Great selection of cereals,Fruit juices,cold meats,full fried breakfast, selection of breads,fresh fruit,tea,coffees,pastries overall considering the average breakfast prices in the city this is a gift.
I never leave bad reviews but this place really needs one. I booked an afternoon tea for four of us. My friends were from Greece and I wanted them to experience a proper English afternoon tea. I picked the wrong place. We were sat in the bar area even though we had a child with us, the atmosphere wasn’t great in there, there was a huge tv on and it felt like we were sat in a pub not a restaurant.It took almost an hour for our tea to arrive, no explanation was given about what was on the trays (which were wonky and unstable) so we had to just guess what was what. We never saw a menu. The only choice of drinks we were given were standard tea or coffee, very basic. The sandwhiches were dry and the bread tasted stale, the scones had clearly been frozen and were so dry the just crumbled when you cut them. Not worth the £25 each. I was so embarrassed to have taken my friends in here. This used to be the place to go. Not anymore. The toilets were dirty and the seats were broken. The only positive was the staff were friendly and polite but they seemed untrained for their roles, this isn’t their fault though. There was an older lady on the bar who was really lovely and helpful. In conclusion, please don’t waste your time or money on this this dated place. There are much better options available in Liverpool. I wish I’d picked one of them instead.
Holiday trip in hilton Liverpool. Had a dinner in exchange restaurant. Service was amazing by Mr. Mirko. He’s very attentive and polite. Always checking with our table. Also food was delicious. We did ordered the steak. It cooked really well and tasty. We are very enjoyed and definitely will go again.
Just disappointing. The drinks were ok but we had asked for snacks (which the bar man said were complimentary) not once but twice. After 40 mins - nothing ever came and we left. I don't mind paying a fortune for drinks (and it was a fortune), but service is a must. It just wasn't apparent here We'll not be back again to a Hilton.
Came for a meal deal of steak, chips and bottle of wine for two. All of it was delicious, the staff service was excellent and the atmosphere of the restaurant was excellent.
It was a groupon deal,we were looked after by a lovely young man named Paul .Excellent service & meal and gorgeous surroundings
Restaurantji Recommends
Called to ask about a nut allergy and got hung up on
Each time we visit we are never disappointed. From the delicious food, the tasteful surroundings & the attentive & friendly staff, this is one of our favourite dining choices. Thank you so much to all the staff & their manager Mihay, who really make this a place to keep coming back to.
It was late on Mother's Day afternoon and we had been walking around Liverpool One. We decided to go and get a drink in here. We could see the restaurant was busy but hoped the bar might be quieter. We walked in and was approached by Security and we explained what we wanted. When we saw the Restaurant and Bar appeared to be one area, we weren't hopeful, but we were asked to wait a minute and a Manager came out and directed us to the perfect table for us to use, with the wheelchair. Service was great and the drinks were lovely. We were made to feel so welcome and we will return next time we visit, perhaps for Afternoon Tea.
We went for afternoon tea but it was a huge letdown. When we got there, the Liverpool game was on and it was very loud. We sat down in our booth and the tea cups all had lipstick on the rim even though they were supposed to be "clean." We ended up leaving and not having tea, what an embarrassing excuse for tea.
Had a voucher for steak and chips plus a bottle of wine between 2. One of the best steaks we've had. Our waiters Michael and Lucien were both professional and charming and a credit to the Hotel. Will definitely come back.