Wow! This place has gone downhill FAST! Used to love the quality of the food and the service but they have completely changed recently. Made my usual order spending around £40 and it took FOREVER to get to the delivery stage. When it arrived it transpires they are now using taxis to deliver and the driver refused to enter the building and deliver it to me. (Housebound - Assisted living complex). Had to cancel and it took forever to get a refund. Don't bother.
Alexander L
I worked in this store up until recently. Papa johns laid off all drivers and staff and they chose to rehire via the help migrants get in to work government scheme as they can pay less on labour as it’s topped up by this scheme. Papa johns have chosen greed over customer satisfaction and it shows from other peoples reviews. I had the unfortunate task of spending the week with the staff that are currently there and they just didn’t care about preparing good food, food would be left on the shelf up to 30 mins at a time getting cold and never witnessed a single person wash their hand which should be done regularly when handling food and they have terrible customer service skills. It doesn’t look like anything is going to change in that place so I would save your pennies or go somewhere where they actually care about customers food and satisfaction.
Donna P
Used to order from here all the time but like others have found that it's gone down hill rapidly! Large american hot pizza came stone cold and flat as a pancake, no cheese and was like cardboard. No where near worth the money, so I shall be requesting a refund, when/if they ever respond! Also paid for 8 special garlic dips and only received 5(and 3 garlic and herbdips, that noone likes ?) No longer going to be a returning customer. So disappointed as papa johns used to be my favourite!
Kuchiki1
Something has happened to this place. I've been a satisfied and returning customer for many years; However, something went seriously wrong with my order yesterday! I ordered four XXL pizzas, but on opening up our order discovered that we actually had three XXL pizzas and one large. We didn't notice when receiving the order as the large pizza had been sneakily packaged in an XXL box. I know that ALL XXL pizzas fit snuggly into the XXL box, as the other three XXL pizzas of our order did. It was staringly obvious that this was not a XXL pizza. Pizzas were also received cold and with incorrect sauces that we don't like so they had to be binned. All four pizzas didn't have the usual grease paper underneath, which made the boxes extremely wet and greasy. One thick black pubic hair was also found on one of the pizzas, which is obviously unacceptable. Only one of the XXL pizzas was cut correctly into 12 pieces. The remaining two XXL pizzas were cut into 10 pieces. The incorrectly received large pizza was correctly cut into 10 pieces; However, this should have been an XXL pizza! For years I've been telling friends and family that your place was the best pizza around, but after yesterday's performance never again. Judging by recent reviews I think this highlights some urgent staff training needs. I cannot see myself being a returning customer.
Stephen G
Absolute joke, 2 weeks in a row ordered pizza for 8pm. Pizza came at 6pm and I was not in phoned me and said pizza here. When explained to them I wasn't in they would deliver at 8pm, pizza didn't come to well after 9pm reheated and like cardboard, 2nd time was informed no delivery drivers and the order did not go though there system and asked me to come to the shop or pizza would not be here till 11pm, got a refund but not for 7 days because they are absolute useless and new staff that hsve no idea what they are doin. Go to domino's pizza, comes on time everytime with no issues. If I could zero stars I would doesn't deserve one.
Steven Oakley
Worst experience I've ever had with fast food .....placed an order online through pappa johns website never turned up at all thenAfter ringing them over 10 times no one answered the phone.,or rang us back.We rang the next day no answer again. So we rang again from a with held number and they answered straight away and said they would deliver the order at 6.30 pm ......7.00 came no delivery again........would never use them again ....customer service grim at best absolute JOKE of a company
Paul K
Pizza took nearly 3 hours to turn up on a Tuesday night. Rang up after 2 hours to be told they didn't have a delivery driver, asked for a refund as I had already paid online and that's when she decided she did have a driver after all! Promised I would have fresh pizza delivered but when it turned up it was obviously 3 hours old and stone cold. Do yourself a favour and ring Domino's.
julie griffiths
Always order from here but won't be any more. Put the order in at 5:15 and didn't get my food until 8:30 and that was only because I had to go and collect it, plenty of other people also waiting having the same issue.
Skagamenn UK
Wallasey store. Absolute joke. Always use Papa Johns. Ordered at 6-30pm and nothing delivered by 9pm. Rang store and was told 30 minutes. Nothing by 10pm rang back and was told waiting for a driver but couldn’t give a time. Cancelled order…….20 minutes later order arrives. I refused to take it. Dominoes next time.
Karen B
Ordered take out it never turned up I rang and rang didn't pick up then engaged rang again after 3 hours someone picked up Full of excuses cheeky person said you can pick it up or wait another hour for it to be delivered I cancelled order
Awful. All the staff looked new, as if they had changed owners.Ordered on line and had to go collect.The pizza wasn’t cooked properly, we couldn’t eat half and had to use a knife to cut it.Shockingly bad!Awful, don’t go
Richard Fosbury
Appalling service. Ordered online an hour in advance for delivery. After delivery was already half an hour late, called to be told by Saba who was in charge that the order would not be made for at least another 45 minutes. Asked for a refund and was told it would take a week as it had to go through head office. What’s the point in keeping on taking orders if you can’t fulfil the service? I’ll never order from here again.
Lyn Stevenson
Pizzas arrived right on time but FREEZING COLD only live 5 minutes away always been piping hot they were
Kara C
Took over 5 hours to deliver a pizza. They wouldn't answer the phone when I called multiple times. They finally did and told me they had no delivery drivers on and it'd be another 30 mins...which is mad because they're still accepting delivery orders as I'm writing this despite the fact they can't deliver them. Anyway two more hours later I got some stone cold food and bits missing from the order. They then had the cheek to stop me and ask to take a photo for "proof of delivery". The decent thing would have been to just cancel the order and let me know so I could make other arrangements. Won't be going back anyway.
Tom Jones
Do not order from this store.Disgusting customer service. Took 15 attempts to get through and when i did they were useless and very rude. Called to see where my daughters pizza was after 2 hours she had been waiting all night for her pizza and when it finally arrived it was cold. Will be speaking to head office about the terrible customer service and not ordering from here again!
Wow! This place has gone downhill FAST! Used to love the quality of the food and the service but they have completely changed recently. Made my usual order spending around £40 and it took FOREVER to get to the delivery stage. When it arrived it transpires they are now using taxis to deliver and the driver refused to enter the building and deliver it to me. (Housebound - Assisted living complex). Had to cancel and it took forever to get a refund. Don't bother.
I worked in this store up until recently. Papa johns laid off all drivers and staff and they chose to rehire via the help migrants get in to work government scheme as they can pay less on labour as it’s topped up by this scheme. Papa johns have chosen greed over customer satisfaction and it shows from other peoples reviews. I had the unfortunate task of spending the week with the staff that are currently there and they just didn’t care about preparing good food, food would be left on the shelf up to 30 mins at a time getting cold and never witnessed a single person wash their hand which should be done regularly when handling food and they have terrible customer service skills. It doesn’t look like anything is going to change in that place so I would save your pennies or go somewhere where they actually care about customers food and satisfaction.
Used to order from here all the time but like others have found that it's gone down hill rapidly! Large american hot pizza came stone cold and flat as a pancake, no cheese and was like cardboard. No where near worth the money, so I shall be requesting a refund, when/if they ever respond! Also paid for 8 special garlic dips and only received 5(and 3 garlic and herbdips, that noone likes ?) No longer going to be a returning customer. So disappointed as papa johns used to be my favourite!
Something has happened to this place. I've been a satisfied and returning customer for many years; However, something went seriously wrong with my order yesterday! I ordered four XXL pizzas, but on opening up our order discovered that we actually had three XXL pizzas and one large. We didn't notice when receiving the order as the large pizza had been sneakily packaged in an XXL box. I know that ALL XXL pizzas fit snuggly into the XXL box, as the other three XXL pizzas of our order did. It was staringly obvious that this was not a XXL pizza. Pizzas were also received cold and with incorrect sauces that we don't like so they had to be binned. All four pizzas didn't have the usual grease paper underneath, which made the boxes extremely wet and greasy. One thick black pubic hair was also found on one of the pizzas, which is obviously unacceptable. Only one of the XXL pizzas was cut correctly into 12 pieces. The remaining two XXL pizzas were cut into 10 pieces. The incorrectly received large pizza was correctly cut into 10 pieces; However, this should have been an XXL pizza! For years I've been telling friends and family that your place was the best pizza around, but after yesterday's performance never again. Judging by recent reviews I think this highlights some urgent staff training needs. I cannot see myself being a returning customer.
Absolute joke, 2 weeks in a row ordered pizza for 8pm. Pizza came at 6pm and I was not in phoned me and said pizza here. When explained to them I wasn't in they would deliver at 8pm, pizza didn't come to well after 9pm reheated and like cardboard, 2nd time was informed no delivery drivers and the order did not go though there system and asked me to come to the shop or pizza would not be here till 11pm, got a refund but not for 7 days because they are absolute useless and new staff that hsve no idea what they are doin. Go to domino's pizza, comes on time everytime with no issues. If I could zero stars I would doesn't deserve one.
Worst experience I've ever had with fast food .....placed an order online through pappa johns website never turned up at all thenAfter ringing them over 10 times no one answered the phone.,or rang us back.We rang the next day no answer again. So we rang again from a with held number and they answered straight away and said they would deliver the order at 6.30 pm ......7.00 came no delivery again........would never use them again ....customer service grim at best absolute JOKE of a company
Pizza took nearly 3 hours to turn up on a Tuesday night. Rang up after 2 hours to be told they didn't have a delivery driver, asked for a refund as I had already paid online and that's when she decided she did have a driver after all! Promised I would have fresh pizza delivered but when it turned up it was obviously 3 hours old and stone cold. Do yourself a favour and ring Domino's.
Always order from here but won't be any more. Put the order in at 5:15 and didn't get my food until 8:30 and that was only because I had to go and collect it, plenty of other people also waiting having the same issue.
Wallasey store. Absolute joke. Always use Papa Johns. Ordered at 6-30pm and nothing delivered by 9pm. Rang store and was told 30 minutes. Nothing by 10pm rang back and was told waiting for a driver but couldn’t give a time. Cancelled order…….20 minutes later order arrives. I refused to take it. Dominoes next time.
Ordered take out it never turned up I rang and rang didn't pick up then engaged rang again after 3 hours someone picked up Full of excuses cheeky person said you can pick it up or wait another hour for it to be delivered I cancelled order
Restaurantji Recommends
Awful. All the staff looked new, as if they had changed owners.Ordered on line and had to go collect.The pizza wasn’t cooked properly, we couldn’t eat half and had to use a knife to cut it.Shockingly bad!Awful, don’t go
Appalling service. Ordered online an hour in advance for delivery. After delivery was already half an hour late, called to be told by Saba who was in charge that the order would not be made for at least another 45 minutes. Asked for a refund and was told it would take a week as it had to go through head office. What’s the point in keeping on taking orders if you can’t fulfil the service? I’ll never order from here again.
Pizzas arrived right on time but FREEZING COLD only live 5 minutes away always been piping hot they were
Took over 5 hours to deliver a pizza. They wouldn't answer the phone when I called multiple times. They finally did and told me they had no delivery drivers on and it'd be another 30 mins...which is mad because they're still accepting delivery orders as I'm writing this despite the fact they can't deliver them. Anyway two more hours later I got some stone cold food and bits missing from the order. They then had the cheek to stop me and ask to take a photo for "proof of delivery". The decent thing would have been to just cancel the order and let me know so I could make other arrangements. Won't be going back anyway.
Do not order from this store.Disgusting customer service. Took 15 attempts to get through and when i did they were useless and very rude. Called to see where my daughters pizza was after 2 hours she had been waiting all night for her pizza and when it finally arrived it was cold. Will be speaking to head office about the terrible customer service and not ordering from here again!