Food was very tasty. Big portions. And a proper Knickerbocker Glory.
Ag Neya
I really wanted to love this place, it was a birthday treat meal from my partner but unfortunately apart from a lovely lady that served us and fun Americana style decor everything else was a disaster.First l would like to say that we came in, chefs were sitting at one of the tables in the main dining room scrolling trough their phones, yawning and ignoring us completely, after some minutes a lovely lady popped her head and showed us to a table.We ordered the food and observed the lady asking if the two afromentioned chefs could go and cook it for us, they both looked extremely unamused and l didn't like the attitude of neither.Food came out very quickly and apart from the quality of meat and frozen fries which was decent everything else was disgusting, bun was cold and stale, cheese on the cheeseburger was cold and solid, coleslaw was just fatty and had no flavour, onion rings reeked of old oil and were inedible.Both of the chefs came back and continued to yawn into their phones in the main dining room which completly killed any residual atmosphere this place could have had. It was a very bad experience that gave me indigestion and made me feel uncomfortable. I understand that working in restaurant buisness can be tough but honestly, l don't want to pay £60 to look at bored staff frustrated to be at work serving substandard food without any love nor attention to detail. This is not a place where cooks take any pride in what they are doing, they just want you to eat and go asap, as l mentioned above the food made me unwell, this was my first and simultaneously last ever visit to this place. Extremely Dissapointed.
Steve Viner
I had a caesar salad and the chicken was slightly over cooked and the bacon was over cooked. Also had soggy bread not croutons. But the staff was friendly and helpful.
Paul Kilgallon
Fantastic food great
Natasher Clark
My favourite restraunt, amazing prices and service and you cant beat the 2for1 offer on the burgers especially with the price of cost of living going up I am able to afford to treat me and my children for a reasonable price the portions are amazing and the they go above and beyond to help you, the atmosphere is absolutely amazing for anyone even if you go alone ornin a group or as a family it's the perfect place for a decent meal.Kid-friendliness: My kids love the decor as there is so much to see and history and the portion sizes for kids is really good.
max nicholas
Very good place to eat American diner sort of food, tasty food.
Kevin Peake
Poor quality and luke warm food, cold restaurant, not the best service - two visits in 2 months and never again!!
Melanie Mitchell
Food was of poor quality no taste just all fried rubbish!! Such a shame given it two visits but second was awful! Bring back the old menu and it might be worth a visit! If you like greasy fried food this could be the place for you!
Korben Hurst
Good tasty food. Gave us free desserts after the uber driver stole our food the first time!Dietary restrictions: Good gluten free options
Declan Richards
I came in on a Sunday afternoon. They were only 1 table in at the time but I understand coming here out of season. The food was delicious. I ordered Chicago Frank's hotdog and fries topped with blue cheese TO DIE FOR! Very filling but worth the money. Definitely coming back again!!
Hi Chris/Ian, visited on the eve of 9th Jan as a party of 6 and whilst the staff were fantastic and looked after us as always, I must say the food was not as good as usual. I had Surf and Turf and whilst a notable reduction in portion size, unfortunately the quality has suffered also. Burger very dry and a hint of garlic?? Bun very very dry and to be honest along with the prawns, pretty much tasteless. No onion or gherkin in the salad. Very poor for £15. (I remember £8.95 juicy, tasteful and large portion) In addition please look at the condiments set up as everything now has to be requested and when delivered to the table the portion sizes are not enough for one person let alone six. Must be more economical to have bottles on the tables so people can help themselves as the amount of times the waitress spent keep bringing us more must be false economy. Always loved Zak’s and been a patron for 40+ years. Dont want this post to be taken as too much of a negative but more for you guys to look at areas of improvement as I know you are trying hard in a difficult climate and we normally love what you do……?
rayc334
Unbelievably for an American-themed restaurant the burgers were awful, the hot dogs were awful and the starters were greasy. No attention to flavour or presentation. There was however, an incredible amount of unseasoned cheap fries. I must admit I feel sorry for the waiting staff who were excellent. We have just spent £130 for a meal that none of us could eat but felt we had to be polite. Please don’t believe the menu, it looks great but over promises and the food certainly under delivers. I’d strongly recommend missing this and walking to Burger King if you want your burger to taste of anything. I hate to do a review like this but they apparently have multiple sites and should be better.
Diane Worboys
Haven't eaten here for a while, staff were friendly and our food order was quick, will definitely be going back
james b
Chicken fillet was raw inside with blood.Then replaced with a beef burger that was raw inside with blood.Returned it and showed chief who said it’s a medium rare burger.Frozen burger being served medium rare that’s raw no thanks didn’t eat and spoilt my night.
Food was very tasty. Big portions. And a proper Knickerbocker Glory.
I really wanted to love this place, it was a birthday treat meal from my partner but unfortunately apart from a lovely lady that served us and fun Americana style decor everything else was a disaster.First l would like to say that we came in, chefs were sitting at one of the tables in the main dining room scrolling trough their phones, yawning and ignoring us completely, after some minutes a lovely lady popped her head and showed us to a table.We ordered the food and observed the lady asking if the two afromentioned chefs could go and cook it for us, they both looked extremely unamused and l didn't like the attitude of neither.Food came out very quickly and apart from the quality of meat and frozen fries which was decent everything else was disgusting, bun was cold and stale, cheese on the cheeseburger was cold and solid, coleslaw was just fatty and had no flavour, onion rings reeked of old oil and were inedible.Both of the chefs came back and continued to yawn into their phones in the main dining room which completly killed any residual atmosphere this place could have had. It was a very bad experience that gave me indigestion and made me feel uncomfortable. I understand that working in restaurant buisness can be tough but honestly, l don't want to pay £60 to look at bored staff frustrated to be at work serving substandard food without any love nor attention to detail. This is not a place where cooks take any pride in what they are doing, they just want you to eat and go asap, as l mentioned above the food made me unwell, this was my first and simultaneously last ever visit to this place. Extremely Dissapointed.
I had a caesar salad and the chicken was slightly over cooked and the bacon was over cooked. Also had soggy bread not croutons. But the staff was friendly and helpful.
Fantastic food great
My favourite restraunt, amazing prices and service and you cant beat the 2for1 offer on the burgers especially with the price of cost of living going up I am able to afford to treat me and my children for a reasonable price the portions are amazing and the they go above and beyond to help you, the atmosphere is absolutely amazing for anyone even if you go alone ornin a group or as a family it's the perfect place for a decent meal.Kid-friendliness: My kids love the decor as there is so much to see and history and the portion sizes for kids is really good.
Very good place to eat American diner sort of food, tasty food.
Poor quality and luke warm food, cold restaurant, not the best service - two visits in 2 months and never again!!
Food was of poor quality no taste just all fried rubbish!! Such a shame given it two visits but second was awful! Bring back the old menu and it might be worth a visit! If you like greasy fried food this could be the place for you!
Good tasty food. Gave us free desserts after the uber driver stole our food the first time!Dietary restrictions: Good gluten free options
I came in on a Sunday afternoon. They were only 1 table in at the time but I understand coming here out of season. The food was delicious. I ordered Chicago Frank's hotdog and fries topped with blue cheese TO DIE FOR! Very filling but worth the money. Definitely coming back again!!
Restaurantji Recommends
Hi Chris/Ian, visited on the eve of 9th Jan as a party of 6 and whilst the staff were fantastic and looked after us as always, I must say the food was not as good as usual. I had Surf and Turf and whilst a notable reduction in portion size, unfortunately the quality has suffered also. Burger very dry and a hint of garlic?? Bun very very dry and to be honest along with the prawns, pretty much tasteless. No onion or gherkin in the salad. Very poor for £15. (I remember £8.95 juicy, tasteful and large portion) In addition please look at the condiments set up as everything now has to be requested and when delivered to the table the portion sizes are not enough for one person let alone six. Must be more economical to have bottles on the tables so people can help themselves as the amount of times the waitress spent keep bringing us more must be false economy. Always loved Zak’s and been a patron for 40+ years. Dont want this post to be taken as too much of a negative but more for you guys to look at areas of improvement as I know you are trying hard in a difficult climate and we normally love what you do……?
Unbelievably for an American-themed restaurant the burgers were awful, the hot dogs were awful and the starters were greasy. No attention to flavour or presentation. There was however, an incredible amount of unseasoned cheap fries. I must admit I feel sorry for the waiting staff who were excellent. We have just spent £130 for a meal that none of us could eat but felt we had to be polite. Please don’t believe the menu, it looks great but over promises and the food certainly under delivers. I’d strongly recommend missing this and walking to Burger King if you want your burger to taste of anything. I hate to do a review like this but they apparently have multiple sites and should be better.
Haven't eaten here for a while, staff were friendly and our food order was quick, will definitely be going back
Chicken fillet was raw inside with blood.Then replaced with a beef burger that was raw inside with blood.Returned it and showed chief who said it’s a medium rare burger.Frozen burger being served medium rare that’s raw no thanks didn’t eat and spoilt my night.
Nice place, good food, large portions, cheerful