Come for dinner Sunday evening. Service started lovely but one girl with the red hair kept walking past our food when it was done. I even went to get my food myself I could see the other girl working packing lots of deliveries I didn’t want to bother her. When a member of staff told the girl with red hair I see her laugh and said oh well. This is not the members of staff you should be having for your business, the other girl think her name was page was very caring about the situation very helpful would be back if she was my waitress.
Carty1962
I would like to congratulate Laila for her exemplary customer care. Laila was so attentive, professional, polite and courteous, I just can’t praise her enough.
Lisa c
Lovely food, I had a pizza, my husband a burger and the kids had chicken nuggets. All was lovely!! Great environment, great service, great food!! Will be back soon.
Ellie B
Me and my partner have just been to burger amour /dough and Co for dinner. When ordering there was no pizza,beef burgers or onion rings. So that was okay we decided to order the chicken breast fillet burger ,with garlic and herb sauce and cheese ,when it arrived I had two chicken goujons in a bun that had a peice of lettuce in it literally ,with just plain Mayo clearly had run out of that too but didn’t want to disappoint anymore and hoped I wouldn’t notice ,it honestly looked like a two year old had made it. Secondly my partner ordered the four cheese pasta which we both tried and was so confused and amazed it tasted of literally nothing maybe had also run out of cheese I mean if there was any cheese in it there definitely wasn’t 4 cheeses in it,the blandest pasta have ever tried,the food overall was awful and would AVOID eating here as the amount we paid ,for what we received is appalling !!! However I would like to big up our waitress laila who was incredible ,and so nice and considering your restaurant was open had literally no food ,and probably telling customers all day what she hadn’t got in stock,was super smiley and so nice and is an asset to your company .
Shelley Fuller
DO NOT USEWe called at 5.30 to enquire delivery times and confirm delivery could be made . Order placed at 6.10pm and waited 3 hrs for a delivery of 5 cold pizzas ! 1 was raw , 1 was cremated and inedible and the other three were missing most of the ingredients. We called 3 times whilst waiting and we’re constantly lied to about where our order was . Diabolical
SPN_DC 15
The food was great, loved the pizza and the fries, the service was great as well. They were open late and let us sit down and eat at10pm, had a lovely time, will be backI ordered the bbq pulled pork flatbread. It was really good
John S
Lovely pizza! Family loved them. lovely 2 girls serving! Very polite and friendly We will be back next week can’t wait!
Hazel R
We went on a Monday night so perhaps not the best to comment on atmosphere as there were more staff than customers. However the staff were friendly and welcoming. The fries accompanying the burgers could have been shared by 3 which was handy as the burgers were small with supermarket style guacamole. The "chicken burger" comprised of 2 chicken nuggets. It was tasty enough but not what I'd expect from the marketing. Maybe we should have stuck to pizza.
Chris Kedzierski
I'm more leaning to a 2.5 score.Ordered in person and took to my accommodation literally 30 sec to 1min away.The dough is nice and light, flavour is good, chicken plenty but a little stingy on the pepperoni- nothing major.Oh, it's the protein one.I'm lost as to how this pizza can be cold, ....well...tepid at best. I have a wood pizza oven in my garden. They always come out piping yet not burnt.It's clear the pizza has seen the oven, but how is it barely like warm.Tastes lovely, but for 1 small coke, 2 dips and a pizza. I'd expect more for 23 quid.If that was a family of 4 at 100 quid I'd be very angry.As I'm writing this, I'm eating and the chicken is cold. Like colder than the rest.Not sure what to advise folk reading this, but hopefully it's useful.
Sue Stock
Early evening spent here, food OK but service bad, asked for flat bread with meal this came out 12 minutes later, served desert waited 10 minutes for our spoons, said run out of milk so not sure if we could have coffee, then paid cash to be told they don't have change, they said to pay with card, when asked what if we don't have a bank card" we was told " with a laugh don't know, we paid by card asked for our money back, when I checked it was 10.00 short, the waitress was called Megan, polite but definitely very inexperienced, I do waiting and looking after people and the staff under me would never be allowed to serve in this way, they need proper training, people are paying for a service and that's what we should get ?, looked after, not sitting around waiting for cutlery to eat with while they are chatting.Shame as food not bad.
I had a lovely evening with the fam!! Excellent customer service from the two girls, and the food was delicious!
Freedom37526087150
After booking this restaurant and finding out that it only opens at 4pm , we booked a table for 4pm as we were going elsewhere later and didn’t want to eat too late, we arrived slightly early and had to wait for it to open, we were the 1st ones in through the door, we had a voucher which my wife had purchased through Red Letter Days , for a 3 course meal and a drink for 2 people, after giving the voucher to the waitress and ordering our food, we looked forward to our meal, a few other people arrived and sat down but there was only 3 tables out of the whole restaurant that was being occupied, so after waiting 45 min for my wife to have her starters arrive I was quite annoyed that it took that long as I did not have a starter as my starter came with the main meal, my wife ate her starter and we waited for the main meal, by 5.15 pm our main course still had not arrived, I approached the waitress and said to her that we had been here since 4pm and been waiting for our food for 1 hour 15 minutes, her reply was well we have had big takeaway orders come in and we only have 1 chef tonight, I said to her that this wasn’t good enough and was unacceptable, she then walked off, after another 15 minutes our meal still hadn’t arrived, I told the waitress shouldn’t you be serving the customers in the restaurant 1st before doing the takeaways , there was other people in the restaurant that arrived after us and got their food although 2 of them sent it back as it was wrong, after another 5 minutes still no food and the staff were standing around in the corridor chatting and just ignored us, so enough was enough and we got up and walked out, no one tried to stop us and ask us if everything was okay. It seems to me that the staff didn’t care about customer service and didn’t really want to be there, I did go on dough@co website and wrote a customer review but got no response, the one thing I should have done was get my voucher back as we didn’t have the meal, so now we are without the money or the meal, I have put all this in the review on dough@co website but they obviously don’t read them as I see that some of the reviews on here do get an answer and are told to email the website, don’t do it they don’t reply, bad customer service, we have got in contact with Red Letter Days to try and stop the payment to them and to tell them this was the worst experience we have ever had and that they should take them off there experience list, Red Letter Days are now investigating. I would not set foot in this restaurant again , poor management and customer service, now I should have guessed that something was wrong when there was only 8 people in the restaurant.
Nick
The pizza was amazing!!! It was doughy and light and the mozzarella wasn't too stringy. The inside is very clean and the style of the place is industrial looking. You could even see the pizza oven. There were only two waitresses at the time and day we went(Wednesday at 19:00) however, they were fast at serving us and extremely nice/friendly. The atmosphere was good and they played music in the background. I definitely recommend this place to eat!!! ⭐⭐⭐⭐⭐
groovyshona
We never received our order. After an hour and fifteen minutes one of the waitresses told us our waitress hadn’t hit send on her iPad and our order hadn’t went through. We were told it would be another fifteen minutes before everything would be ready. We ended up leaving and going to the local Chinese. Terrible, terrible service.
Kathryn Brown
Have eaten a couple of times here and all in all it’s been pretty underwhelming. Today however took the absolute biscuit.Straight off the bat the women’s toilet was filthy. You’re not exactly busy in there so I can’t see how it could have gotten that bad.Food was sent out and my companions sweet potato fries were almost black.But for me especially it was the young girl that bought the bill.I mentioned to my companion about me not having work on the weekends in a private conversation.The waitress piped up in a very bitter tone ‘well it’s alright for some isn’t it’.Perhaps I could have mentioned to her how I had been a chef for 8 years. A grill chef at that and a kitchen manager. That I worked every damn weekend for those 8 years pouring over a hot grill sometimes for 14-16 hours a day and I certainly didn’t send my customers out burnt, substandard food!!!I could have told her this, had she not flounced off straight after her sarcastic comment.Perhaps train your staff in how to be respectful to their customers! I won’t step foot in this restaurant again.
Come for dinner Sunday evening. Service started lovely but one girl with the red hair kept walking past our food when it was done. I even went to get my food myself I could see the other girl working packing lots of deliveries I didn’t want to bother her. When a member of staff told the girl with red hair I see her laugh and said oh well. This is not the members of staff you should be having for your business, the other girl think her name was page was very caring about the situation very helpful would be back if she was my waitress.
I would like to congratulate Laila for her exemplary customer care. Laila was so attentive, professional, polite and courteous, I just can’t praise her enough.
Lovely food, I had a pizza, my husband a burger and the kids had chicken nuggets. All was lovely!! Great environment, great service, great food!! Will be back soon.
Me and my partner have just been to burger amour /dough and Co for dinner. When ordering there was no pizza,beef burgers or onion rings. So that was okay we decided to order the chicken breast fillet burger ,with garlic and herb sauce and cheese ,when it arrived I had two chicken goujons in a bun that had a peice of lettuce in it literally ,with just plain Mayo clearly had run out of that too but didn’t want to disappoint anymore and hoped I wouldn’t notice ,it honestly looked like a two year old had made it. Secondly my partner ordered the four cheese pasta which we both tried and was so confused and amazed it tasted of literally nothing maybe had also run out of cheese I mean if there was any cheese in it there definitely wasn’t 4 cheeses in it,the blandest pasta have ever tried,the food overall was awful and would AVOID eating here as the amount we paid ,for what we received is appalling !!! However I would like to big up our waitress laila who was incredible ,and so nice and considering your restaurant was open had literally no food ,and probably telling customers all day what she hadn’t got in stock,was super smiley and so nice and is an asset to your company .
DO NOT USEWe called at 5.30 to enquire delivery times and confirm delivery could be made . Order placed at 6.10pm and waited 3 hrs for a delivery of 5 cold pizzas ! 1 was raw , 1 was cremated and inedible and the other three were missing most of the ingredients. We called 3 times whilst waiting and we’re constantly lied to about where our order was . Diabolical
The food was great, loved the pizza and the fries, the service was great as well. They were open late and let us sit down and eat at10pm, had a lovely time, will be backI ordered the bbq pulled pork flatbread. It was really good
Lovely pizza! Family loved them. lovely 2 girls serving! Very polite and friendly We will be back next week can’t wait!
We went on a Monday night so perhaps not the best to comment on atmosphere as there were more staff than customers. However the staff were friendly and welcoming. The fries accompanying the burgers could have been shared by 3 which was handy as the burgers were small with supermarket style guacamole. The "chicken burger" comprised of 2 chicken nuggets. It was tasty enough but not what I'd expect from the marketing. Maybe we should have stuck to pizza.
I'm more leaning to a 2.5 score.Ordered in person and took to my accommodation literally 30 sec to 1min away.The dough is nice and light, flavour is good, chicken plenty but a little stingy on the pepperoni- nothing major.Oh, it's the protein one.I'm lost as to how this pizza can be cold, ....well...tepid at best. I have a wood pizza oven in my garden. They always come out piping yet not burnt.It's clear the pizza has seen the oven, but how is it barely like warm.Tastes lovely, but for 1 small coke, 2 dips and a pizza. I'd expect more for 23 quid.If that was a family of 4 at 100 quid I'd be very angry.As I'm writing this, I'm eating and the chicken is cold. Like colder than the rest.Not sure what to advise folk reading this, but hopefully it's useful.
Early evening spent here, food OK but service bad, asked for flat bread with meal this came out 12 minutes later, served desert waited 10 minutes for our spoons, said run out of milk so not sure if we could have coffee, then paid cash to be told they don't have change, they said to pay with card, when asked what if we don't have a bank card" we was told " with a laugh don't know, we paid by card asked for our money back, when I checked it was 10.00 short, the waitress was called Megan, polite but definitely very inexperienced, I do waiting and looking after people and the staff under me would never be allowed to serve in this way, they need proper training, people are paying for a service and that's what we should get ?, looked after, not sitting around waiting for cutlery to eat with while they are chatting.Shame as food not bad.
Restaurantji Recommends
I had a lovely evening with the fam!! Excellent customer service from the two girls, and the food was delicious!
After booking this restaurant and finding out that it only opens at 4pm , we booked a table for 4pm as we were going elsewhere later and didn’t want to eat too late, we arrived slightly early and had to wait for it to open, we were the 1st ones in through the door, we had a voucher which my wife had purchased through Red Letter Days , for a 3 course meal and a drink for 2 people, after giving the voucher to the waitress and ordering our food, we looked forward to our meal, a few other people arrived and sat down but there was only 3 tables out of the whole restaurant that was being occupied, so after waiting 45 min for my wife to have her starters arrive I was quite annoyed that it took that long as I did not have a starter as my starter came with the main meal, my wife ate her starter and we waited for the main meal, by 5.15 pm our main course still had not arrived, I approached the waitress and said to her that we had been here since 4pm and been waiting for our food for 1 hour 15 minutes, her reply was well we have had big takeaway orders come in and we only have 1 chef tonight, I said to her that this wasn’t good enough and was unacceptable, she then walked off, after another 15 minutes our meal still hadn’t arrived, I told the waitress shouldn’t you be serving the customers in the restaurant 1st before doing the takeaways , there was other people in the restaurant that arrived after us and got their food although 2 of them sent it back as it was wrong, after another 5 minutes still no food and the staff were standing around in the corridor chatting and just ignored us, so enough was enough and we got up and walked out, no one tried to stop us and ask us if everything was okay. It seems to me that the staff didn’t care about customer service and didn’t really want to be there, I did go on dough@co website and wrote a customer review but got no response, the one thing I should have done was get my voucher back as we didn’t have the meal, so now we are without the money or the meal, I have put all this in the review on dough@co website but they obviously don’t read them as I see that some of the reviews on here do get an answer and are told to email the website, don’t do it they don’t reply, bad customer service, we have got in contact with Red Letter Days to try and stop the payment to them and to tell them this was the worst experience we have ever had and that they should take them off there experience list, Red Letter Days are now investigating. I would not set foot in this restaurant again , poor management and customer service, now I should have guessed that something was wrong when there was only 8 people in the restaurant.
The pizza was amazing!!! It was doughy and light and the mozzarella wasn't too stringy. The inside is very clean and the style of the place is industrial looking. You could even see the pizza oven. There were only two waitresses at the time and day we went(Wednesday at 19:00) however, they were fast at serving us and extremely nice/friendly. The atmosphere was good and they played music in the background. I definitely recommend this place to eat!!! ⭐⭐⭐⭐⭐
We never received our order. After an hour and fifteen minutes one of the waitresses told us our waitress hadn’t hit send on her iPad and our order hadn’t went through. We were told it would be another fifteen minutes before everything would be ready. We ended up leaving and going to the local Chinese. Terrible, terrible service.
Have eaten a couple of times here and all in all it’s been pretty underwhelming. Today however took the absolute biscuit.Straight off the bat the women’s toilet was filthy. You’re not exactly busy in there so I can’t see how it could have gotten that bad.Food was sent out and my companions sweet potato fries were almost black.But for me especially it was the young girl that bought the bill.I mentioned to my companion about me not having work on the weekends in a private conversation.The waitress piped up in a very bitter tone ‘well it’s alright for some isn’t it’.Perhaps I could have mentioned to her how I had been a chef for 8 years. A grill chef at that and a kitchen manager. That I worked every damn weekend for those 8 years pouring over a hot grill sometimes for 14-16 hours a day and I certainly didn’t send my customers out burnt, substandard food!!!I could have told her this, had she not flounced off straight after her sarcastic comment.Perhaps train your staff in how to be respectful to their customers! I won’t step foot in this restaurant again.