Very disappointed ? waited for for over 40 minutes just for 2 sausage and chips x 2 when we did get them luke warm chips ? not busy not all all of the tablets need to be cleaned one staff member running about like a head less chicken see 3 more not doing a lot help him out
R426NQstevel
Used to be a great place and used to go a lot, but seriously gone downhill. On Saturday the food was like warm and I had to get it changed, when I got my meal back the fish was miniscule. This isn't the first time this has happened unfortunately
blueval
On New Years Day it was only a takeaway but you could sit inside which a lot of people didn’t realise and the lovely lady working upstairs gave us a great table by the window
lizzieD099
Fab and fuss-free gluten-free fish and chips! I had seen another fish and chip takeaway that did gluten free but the queue was so long I looked on Trip Advisor to find this gem. Fuss-free ordering on a screen where there was a gluten-free section to pick from, from classic cod and chips to light bites, all on screen orders also displayed other allergens. Took a little longer to cook than other orders but that’s expected and it was fresh, separate and staff knew what they were talking about which filled me with confidence. SO happy and a fab way to start the new year ?
Maggie M
We arrived in wells at 7 last night 28th and usually go to frenchies but they had just closed. We were hungry so decided to use platterns instead. Not happy that it was card only for a start. Had to wait 35 minutes for them to cook us 3 portions of chips. My husband had a very small and burnt cod what had clearly been cooked for a while. So 3 portions of regular chips 1 small cod and 2 small peas cost £26. Daylight robbery and the chips weren’t that great either. Will not use again. No apologies for making us wait 35 minutes either. Very disappointing
Jo20256
Excellent food including one gluten free fish and chips for a coeliac, lovely warm comfortable situation and great service. What more could you want. Our first visit but it won’t be the last I’m sure. Five of us had a very enjoyable lunch.
Jan Brightman
Not a very good experience today, been here many times too. Ordered 2 smaller portions of cod/chips, when it arrived, couldn't believe our eyes, served on a sandwich/side plate size plate, no room to move the food around even, only to discover the fish was raw in the middle. The waitress did change it but my husband had finished his, totally spoilt our lunch, thought a good will gesture would have been appropriate but never happened. Not sure we'd revisit after this tbh.
Luke D
Being local I have had my fair share of fish and chips in wells, having a few bad experiences with platten’s since it’s “renovation” I tend not to go there, I have had no choice but to visit again today as the other rival/better fish and chip shop on the front was sadly closed..I ordered plaice and chips for my meal, upon returning home to eat my takeaway I have come to utter disbelief, my plaice had absolutely no edible meat, I feel they may have battered and cooked the fish skin and not the meat..The rest of the order was cold like it had been cooked ages ago, cod was tasteless, no bread rolls as per order.At these prices I’m p!ssed.. Never going back,,
KerryGold75
Oh dear what have you done Plattens! We have been coming here for years and always chose this fish and chip shop over the other one. We had heard that it had gone hill but we decided to stay loyal. My husband and I had two mini fish and chips with large mushy peas and curry sauce. The chips were grey in colour and not good, tiny piece of very flat fish which was so dry. And tasteless. The worst was yet to come, burnt mushy peas. How had you managed that? They tasted so bad we couldn’t eat them. On a plus note the curry sauce was really nice and the young chap that served us was really helpful and polite. Sorry but that’s our last visit to your shop next time we will go next door. Sad times ..
Bradley C
Popped in to plattens for some lunch and loved it definitely recommend everything was freshly cooked staff was friendly and helpful
Not a very good experience today, been here many times too. Ordered 2 smaller portions of cod/chips, when it arrived, couldn't believe our eyes, served on a sandwich/side plate size plate, no room to move the food around even, only to discover the fish was raw in the middle. The waitress did change it but my husband had finished his, totally spoilt our lunch, thought a good will gesture would have been appropriate but never happened. Not sure we'd revisit after this tbh.
Trip34104979070
Lovely service from Emma. All staff were very friendly and welcoming. And food was served hot and cooked to perfection. Will definitely visit again, thank you so much
robinsnelson
We had lunch at Plattens whilst in Wells next the sea. All the staff were pleasant and polite. The food was very good, we both had Fish and Chips. The fish was cooked fresh and was lovely and chunky. It took a normal amount of time from ordering to receiving our food. All in all a very good experience.
Tony H
Fish & chip supper, very tasty, very friendly, good service, not the most comfortable, though and no mushy peas!
2333Andrew
Great place. Fresh fish, nice table dining and relaxing. Would certainly recommend and as good as French's next door but with the advantage of a faster service and able to eat at a table.
Very disappointed ? waited for for over 40 minutes just for 2 sausage and chips x 2 when we did get them luke warm chips ? not busy not all all of the tablets need to be cleaned one staff member running about like a head less chicken see 3 more not doing a lot help him out
Used to be a great place and used to go a lot, but seriously gone downhill. On Saturday the food was like warm and I had to get it changed, when I got my meal back the fish was miniscule. This isn't the first time this has happened unfortunately
On New Years Day it was only a takeaway but you could sit inside which a lot of people didn’t realise and the lovely lady working upstairs gave us a great table by the window
Fab and fuss-free gluten-free fish and chips! I had seen another fish and chip takeaway that did gluten free but the queue was so long I looked on Trip Advisor to find this gem. Fuss-free ordering on a screen where there was a gluten-free section to pick from, from classic cod and chips to light bites, all on screen orders also displayed other allergens. Took a little longer to cook than other orders but that’s expected and it was fresh, separate and staff knew what they were talking about which filled me with confidence. SO happy and a fab way to start the new year ?
We arrived in wells at 7 last night 28th and usually go to frenchies but they had just closed. We were hungry so decided to use platterns instead. Not happy that it was card only for a start. Had to wait 35 minutes for them to cook us 3 portions of chips. My husband had a very small and burnt cod what had clearly been cooked for a while. So 3 portions of regular chips 1 small cod and 2 small peas cost £26. Daylight robbery and the chips weren’t that great either. Will not use again. No apologies for making us wait 35 minutes either. Very disappointing
Excellent food including one gluten free fish and chips for a coeliac, lovely warm comfortable situation and great service. What more could you want. Our first visit but it won’t be the last I’m sure. Five of us had a very enjoyable lunch.
Not a very good experience today, been here many times too. Ordered 2 smaller portions of cod/chips, when it arrived, couldn't believe our eyes, served on a sandwich/side plate size plate, no room to move the food around even, only to discover the fish was raw in the middle. The waitress did change it but my husband had finished his, totally spoilt our lunch, thought a good will gesture would have been appropriate but never happened. Not sure we'd revisit after this tbh.
Being local I have had my fair share of fish and chips in wells, having a few bad experiences with platten’s since it’s “renovation” I tend not to go there, I have had no choice but to visit again today as the other rival/better fish and chip shop on the front was sadly closed..I ordered plaice and chips for my meal, upon returning home to eat my takeaway I have come to utter disbelief, my plaice had absolutely no edible meat, I feel they may have battered and cooked the fish skin and not the meat..The rest of the order was cold like it had been cooked ages ago, cod was tasteless, no bread rolls as per order.At these prices I’m p!ssed.. Never going back,,
Oh dear what have you done Plattens! We have been coming here for years and always chose this fish and chip shop over the other one. We had heard that it had gone hill but we decided to stay loyal. My husband and I had two mini fish and chips with large mushy peas and curry sauce. The chips were grey in colour and not good, tiny piece of very flat fish which was so dry. And tasteless. The worst was yet to come, burnt mushy peas. How had you managed that? They tasted so bad we couldn’t eat them. On a plus note the curry sauce was really nice and the young chap that served us was really helpful and polite. Sorry but that’s our last visit to your shop next time we will go next door. Sad times ..
Popped in to plattens for some lunch and loved it definitely recommend everything was freshly cooked staff was friendly and helpful
Restaurantji Recommends
Not a very good experience today, been here many times too. Ordered 2 smaller portions of cod/chips, when it arrived, couldn't believe our eyes, served on a sandwich/side plate size plate, no room to move the food around even, only to discover the fish was raw in the middle. The waitress did change it but my husband had finished his, totally spoilt our lunch, thought a good will gesture would have been appropriate but never happened. Not sure we'd revisit after this tbh.
Lovely service from Emma. All staff were very friendly and welcoming. And food was served hot and cooked to perfection. Will definitely visit again, thank you so much
We had lunch at Plattens whilst in Wells next the sea. All the staff were pleasant and polite. The food was very good, we both had Fish and Chips. The fish was cooked fresh and was lovely and chunky. It took a normal amount of time from ordering to receiving our food. All in all a very good experience.
Fish & chip supper, very tasty, very friendly, good service, not the most comfortable, though and no mushy peas!
Great place. Fresh fish, nice table dining and relaxing. Would certainly recommend and as good as French's next door but with the advantage of a faster service and able to eat at a table.