Poor service order was wrong and cold.take away.we had it open within 1 minute of leaving the store but busy traffic stoped us from returning to store. 2 adults 1 teenagers 1
Ashley Howe
Rock hard poorly cooked chicken and the place is filthy and in desperate need of
#Ali
Every time I've been to this McDonalds I seem to come away with a bad experience. I've ordered a few times with Just Eat/Uber and I have had to wait over an hour for my food to turn up. Eventually it turns up cold, chips soggy, as the driver has spent a long time waiting for them to complete the order. It is very difficult to get through to them on the phone as well so I am reliant on contacting the Uber/Just Eat driver.After recently picking up an order from the shop they sold out of McFlurrys and Milkshakes, chips were okay and burgers were cold, 2 of the machines weren't working properly, and the staff seemed fairly disinterested. Need to seriously up their game!
Wendy Bannister
Ordered double cheeseburger got single cheeseburger also chips were cold more interested in serving deliveroo couldn't get near counter for deliveroo collectors. Bill was 16.00 worst McDonald's ive ever had place was scruffyParking: Nothing to say and would not recommend any of the food
Rebecca Haigh
Missing half my order. Rang the actual branch. A lovely lady called Christine sorted us out and made sure we received our order. Brilliant customer service from
Rhys Kitchen
I was abit baked and decided to order my self a maccies. So i shmoked up and ordered;). An hour later i check the order and it hadn’t been made. Was on the mega munchies on this point and tried to ring the maccies but they didn’t answer. Very disappointed with macdonals.
Arthi Raj
Bit busy. my order had 8 meals so they took time to make it. I feel bit slower.
Angela Forrest
If this is the standard McD's has dropped to then it's a big no from me. Food order from "machine" was totally wrong so had to re-order at counter. When my cappuccino came, it was almost cold. Burgers were so thin it was an insult to call them burgers! Only came in as handy & convenient from walking round market & a sit down. Never again.
Daniel Glover
I never expect much from a McDonald's but this place is a dump.The place is usually filthy with overflowing bins, dirty tables and floors with old food strewn about.Tonight my food came out virtually cold, to be fair to the server she did replace it quickly with a hot version of my order.
Manda Beresford
Can’t give zero this app won’t let you do that plus this McDonald’s. They only care about Deliveroo and other takeout firms. The restaurant itself upstairs was dirty. Had to complain about cold food. One item of my order was missing made the hot drinks before the order was made up so the coffee was cold. first, and last time that I come here. you would think with it being in Harrogate, it would be more better, but it has to be the worst one I have ever been to
No staff were wearing name tags or hair nets for start . Orders didnt take long to make however they were given out in wrong orders . And the food came cold . When we got to our table , the table was mucky and food left overs from prewious coustomers . Overall is wad
John Gill
Twice I have ordered on delivery and both times missed items out. They keep blaming Uber eats but it's a sealed bag... Basic stuff look at what is on the order list before sending it
Paul Haddington
Absolutely poor staff. Loads of staff behind the counter cannot even move for each other and totally ingnored me when I went to collect order to the point I just took it. Too busy concentrating on just eat and deliveroo orders.
leedsbob2014
Worst McDonald’s ever. Slow staff no organisation people’s orders not brought out for 35 minutes. Order no 51 was not out but order nos in the 70s were brought out first. Deliveroo and just eat delivery’s we’re given priority over Customers stood waiting far too long. Food being returned because it was cold. Staff stood texting on phones. Piles of food on the pass then picked up and placed in bag on cold counter. I opened my food when it was finally bagged after 28 mins of waiting the food was Luke warm at best and part of the order was wrong. I spoke to manager whose excuse was she had just come on shift !! A fast food outlet that is very slow and leaving food in open bags is a recipe for food poisoning in my opinion. Some senior management need to be tasked before someone is taken ill and it’s blatantly obvious retraining is required. I will never go to this place again or I may to ask for my money back. My order was no 65 . It was Saturday 25th Nov at 7.55 pm.
Allan C
Absolutely terrible cold the team need retraining in customer service. They just passed the book they’re not interested they don’t get back to you. The managers all need retraining it’s not fast food it’s very slow and not very good reputation has gone downhill massively in my personal opinion. It is a waste of money and I will not be returning there and I urge everyone to think before you spend your hard earned money.
Poor service order was wrong and cold.take away.we had it open within 1 minute of leaving the store but busy traffic stoped us from returning to store. 2 adults 1 teenagers 1
Rock hard poorly cooked chicken and the place is filthy and in desperate need of
Every time I've been to this McDonalds I seem to come away with a bad experience. I've ordered a few times with Just Eat/Uber and I have had to wait over an hour for my food to turn up. Eventually it turns up cold, chips soggy, as the driver has spent a long time waiting for them to complete the order. It is very difficult to get through to them on the phone as well so I am reliant on contacting the Uber/Just Eat driver.After recently picking up an order from the shop they sold out of McFlurrys and Milkshakes, chips were okay and burgers were cold, 2 of the machines weren't working properly, and the staff seemed fairly disinterested. Need to seriously up their game!
Ordered double cheeseburger got single cheeseburger also chips were cold more interested in serving deliveroo couldn't get near counter for deliveroo collectors. Bill was 16.00 worst McDonald's ive ever had place was scruffyParking: Nothing to say and would not recommend any of the food
Missing half my order. Rang the actual branch. A lovely lady called Christine sorted us out and made sure we received our order. Brilliant customer service from
I was abit baked and decided to order my self a maccies. So i shmoked up and ordered;). An hour later i check the order and it hadn’t been made. Was on the mega munchies on this point and tried to ring the maccies but they didn’t answer. Very disappointed with macdonals.
Bit busy. my order had 8 meals so they took time to make it. I feel bit slower.
If this is the standard McD's has dropped to then it's a big no from me. Food order from "machine" was totally wrong so had to re-order at counter. When my cappuccino came, it was almost cold. Burgers were so thin it was an insult to call them burgers! Only came in as handy & convenient from walking round market & a sit down. Never again.
I never expect much from a McDonald's but this place is a dump.The place is usually filthy with overflowing bins, dirty tables and floors with old food strewn about.Tonight my food came out virtually cold, to be fair to the server she did replace it quickly with a hot version of my order.
Can’t give zero this app won’t let you do that plus this McDonald’s. They only care about Deliveroo and other takeout firms. The restaurant itself upstairs was dirty. Had to complain about cold food. One item of my order was missing made the hot drinks before the order was made up so the coffee was cold. first, and last time that I come here. you would think with it being in Harrogate, it would be more better, but it has to be the worst one I have ever been to
Restaurantji Recommends
No staff were wearing name tags or hair nets for start . Orders didnt take long to make however they were given out in wrong orders . And the food came cold . When we got to our table , the table was mucky and food left overs from prewious coustomers . Overall is wad
Twice I have ordered on delivery and both times missed items out. They keep blaming Uber eats but it's a sealed bag... Basic stuff look at what is on the order list before sending it
Absolutely poor staff. Loads of staff behind the counter cannot even move for each other and totally ingnored me when I went to collect order to the point I just took it. Too busy concentrating on just eat and deliveroo orders.
Worst McDonald’s ever. Slow staff no organisation people’s orders not brought out for 35 minutes. Order no 51 was not out but order nos in the 70s were brought out first. Deliveroo and just eat delivery’s we’re given priority over Customers stood waiting far too long. Food being returned because it was cold. Staff stood texting on phones. Piles of food on the pass then picked up and placed in bag on cold counter. I opened my food when it was finally bagged after 28 mins of waiting the food was Luke warm at best and part of the order was wrong. I spoke to manager whose excuse was she had just come on shift !! A fast food outlet that is very slow and leaving food in open bags is a recipe for food poisoning in my opinion. Some senior management need to be tasked before someone is taken ill and it’s blatantly obvious retraining is required. I will never go to this place again or I may to ask for my money back. My order was no 65 . It was Saturday 25th Nov at 7.55 pm.
Absolutely terrible cold the team need retraining in customer service. They just passed the book they’re not interested they don’t get back to you. The managers all need retraining it’s not fast food it’s very slow and not very good reputation has gone downhill massively in my personal opinion. It is a waste of money and I will not be returning there and I urge everyone to think before you spend your hard earned money.