The staff were lovely and also very accommodating, rooms are clean.
Tracey
Stayed here for 3 nights. All the staff were outstanding, Very helpful, professional & very friendly. Hotel & room very clean & tidy throughout. Situated very close to James Cook Hospital which was ideal. Enough Carpark spaces. Thank you all for your support & a very comfortable stay. Highly recommended 5*****Rooms: Very clean room. Wheelchair accessible room. Bathroom ideal for wheelchair user. No issues at all.
Christina Procter
Just back from here . So enjoyed it . Bed was comfy , food was good and the staff lovely xWalkability: Easy to walk to The carvery for a meal at night was lovely . Was woken up at night by helicopters going to the nearby hospital but l was impressed
Julie Pullin
Staying to support family in hospital. Staff couldnt do enough . Room spotless breafast was fresh, cooked to order. Portidge e cellent, again staff went above and beyond. Shout out to lovely lady on reception when we arrived at 830 and the lady on in restraunt. Easy walk to hospital which made it less stressful as could leave car especially as husband in wheelchair and im on crutches. Loads room in the room. Wetroom excellent. Only little grumble was the toilet was really really low , butthen they can't cater to everyone.Really look forward to using this a base to continue to support family as its really affordable.Rooms: Large easy to get wheelchair around. Wetroom good shower excellent.Walkability: For access to james cook hospital could keave car and walk over even though im on crutches and husband in powerchairFood & drinks: Great quality food at breakfast. Restaurant clean, staff friendly and food fresh frequently topped up. Cooked breakfasts cooked to order.Porridge really good. Great price.
Stephen Moss
Excellent 14 night stay all staff very helpful & breakfast was definitely 5 stars will be back next year ??
Andy Jordan
Only marked the room down as i would like a travel iron in the room. Everything else
jim moody
I had a problem with my car, the staff were VERY helpful. Food as always very goodFood & drinks: Standard breakfast, cold and hot. Only downside was it wasn't buffet style
Billy Armstrong
Easy check in... Comfy bed... Pub next door... All good
Roger B
Without doubt this is a very busy Hote/ and Toby Inn. The hotel does need a bit of maintance and attention to detail in a few places. Having said that the staff certainly in the hotel more than make up for any niggling things not working, etc. Cath and Tracey were eceptionally excelent in ensuring everyone had all they needed whilst staying. I will be staying again without doubt.
Dan19R
Decent hotel for an overnight trip to visit family. Good value breakfast in the morning given that a child under 12 eats free when an adult meal is ordered. The staff were very friendly and welcoming. It was really nice to see their treatment and support for other guests at the hotel who needed additional help. They took time to listen, understand and support and were warm, genuine and compassionate.
We needed to be near the hospital. The staff were wonderful and helpful at a stressful time. We couldn’t have wished for a more caring team. The room was fine, the bed supremely comfortable. A little noisy at times as the corridor fire door was by our room. Otherwise we couldn’t fault it.
Z416AJjohng
Had a great stay at this hotel the were friendly and very polite . We have stayed at many premier inns in the past but Tracey and Pam the breakfast lady’s were great the best breakfast we have ever had the quality and pace at what these lady’s work was unbelievable that you so much we will be back
T3821BDlauraj
From checking in to leaving we had the perfect stay. Lovely smiley girl on reception, amazing attentive waitresses at breakfast and a beautiful breakfast to boot. Room was spot on was really hot but to be expected in the peak of summer. Will be back again
LingleG
Our second visit, on both occasions the staff on Reception & in the restaurant have been polite & friendly, no matter how busy they are. Plenty of choice at breakfast, particularly enjoyed the scrambled eggs.
CLAUDEBUTLER678
We have visited this premier inn several times and had a great experience , not this time .room terrible , window looks over a wooden fence , can live with that , room next to kitchen with extractor fans going at all hours , our window overlooked the passageway to the kitchen , staff chatter delivery men , bin noise early am , so so bad , we pay more for less quality , Why ? Told staff when we where leaving , offered a free breakfast , no thank you , all we wanted was a good night sleep for the nights we stayed, you should have told us they said , we had travelled 150 miles , booked in unpacked and had a cup off tea , do we want do pack all over again , NO all we want is a a quiet room , not a lot to ask , could go on and on , room was clean , staff no where near as friendly , went to desk on arrival put in our car registration completely ignored, we asked if we could check in , Oh you want to check in ! , no greeting , no smile. , no acknowledge until them , at least the girl who looked like she was going off duty checked us in , more than can be said for the man who did not even look up from his computer screen . we passed through reception several times , before we’ve have always been greeted with a smile , Offered local, advice and knowledge not now , too much trouble to look up and say hello.Prices have gone up standards gone down , so disappointed , Premier inn you have ruined our stay , left tired and upset .
The staff were lovely and also very accommodating, rooms are clean.
Stayed here for 3 nights. All the staff were outstanding, Very helpful, professional & very friendly. Hotel & room very clean & tidy throughout. Situated very close to James Cook Hospital which was ideal. Enough Carpark spaces. Thank you all for your support & a very comfortable stay. Highly recommended 5*****Rooms: Very clean room. Wheelchair accessible room. Bathroom ideal for wheelchair user. No issues at all.
Just back from here . So enjoyed it . Bed was comfy , food was good and the staff lovely xWalkability: Easy to walk to The carvery for a meal at night was lovely . Was woken up at night by helicopters going to the nearby hospital but l was impressed
Staying to support family in hospital. Staff couldnt do enough . Room spotless breafast was fresh, cooked to order. Portidge e cellent, again staff went above and beyond. Shout out to lovely lady on reception when we arrived at 830 and the lady on in restraunt. Easy walk to hospital which made it less stressful as could leave car especially as husband in wheelchair and im on crutches. Loads room in the room. Wetroom excellent. Only little grumble was the toilet was really really low , butthen they can't cater to everyone.Really look forward to using this a base to continue to support family as its really affordable.Rooms: Large easy to get wheelchair around. Wetroom good shower excellent.Walkability: For access to james cook hospital could keave car and walk over even though im on crutches and husband in powerchairFood & drinks: Great quality food at breakfast. Restaurant clean, staff friendly and food fresh frequently topped up. Cooked breakfasts cooked to order.Porridge really good. Great price.
Excellent 14 night stay all staff very helpful & breakfast was definitely 5 stars will be back next year ??
Only marked the room down as i would like a travel iron in the room. Everything else
I had a problem with my car, the staff were VERY helpful. Food as always very goodFood & drinks: Standard breakfast, cold and hot. Only downside was it wasn't buffet style
Easy check in... Comfy bed... Pub next door... All good
Without doubt this is a very busy Hote/ and Toby Inn. The hotel does need a bit of maintance and attention to detail in a few places. Having said that the staff certainly in the hotel more than make up for any niggling things not working, etc. Cath and Tracey were eceptionally excelent in ensuring everyone had all they needed whilst staying. I will be staying again without doubt.
Decent hotel for an overnight trip to visit family. Good value breakfast in the morning given that a child under 12 eats free when an adult meal is ordered. The staff were very friendly and welcoming. It was really nice to see their treatment and support for other guests at the hotel who needed additional help. They took time to listen, understand and support and were warm, genuine and compassionate.
Restaurantji Recommends
We needed to be near the hospital. The staff were wonderful and helpful at a stressful time. We couldn’t have wished for a more caring team. The room was fine, the bed supremely comfortable. A little noisy at times as the corridor fire door was by our room. Otherwise we couldn’t fault it.
Had a great stay at this hotel the were friendly and very polite . We have stayed at many premier inns in the past but Tracey and Pam the breakfast lady’s were great the best breakfast we have ever had the quality and pace at what these lady’s work was unbelievable that you so much we will be back
From checking in to leaving we had the perfect stay. Lovely smiley girl on reception, amazing attentive waitresses at breakfast and a beautiful breakfast to boot. Room was spot on was really hot but to be expected in the peak of summer. Will be back again
Our second visit, on both occasions the staff on Reception & in the restaurant have been polite & friendly, no matter how busy they are. Plenty of choice at breakfast, particularly enjoyed the scrambled eggs.
We have visited this premier inn several times and had a great experience , not this time .room terrible , window looks over a wooden fence , can live with that , room next to kitchen with extractor fans going at all hours , our window overlooked the passageway to the kitchen , staff chatter delivery men , bin noise early am , so so bad , we pay more for less quality , Why ? Told staff when we where leaving , offered a free breakfast , no thank you , all we wanted was a good night sleep for the nights we stayed, you should have told us they said , we had travelled 150 miles , booked in unpacked and had a cup off tea , do we want do pack all over again , NO all we want is a a quiet room , not a lot to ask , could go on and on , room was clean , staff no where near as friendly , went to desk on arrival put in our car registration completely ignored, we asked if we could check in , Oh you want to check in ! , no greeting , no smile. , no acknowledge until them , at least the girl who looked like she was going off duty checked us in , more than can be said for the man who did not even look up from his computer screen . we passed through reception several times , before we’ve have always been greeted with a smile , Offered local, advice and knowledge not now , too much trouble to look up and say hello.Prices have gone up standards gone down , so disappointed , Premier inn you have ruined our stay , left tired and upset .