Put an order in on Saturday evening. 12 quid for a pizza, drink, and garlicOver 35 minutes after ordering they phone me up saying I need to pay an additional £2.49 delivery.No detail that I can find on the site stating this would be the delivery cost. Nothing on email receipt about additional delivery cost.Refused to pay it in the end and cancelled the order. You can't just phone up people half an hour after ordering saying you're going to charge the customer a bit extra.Get your website sorted and make it clear up front the total cost.
rowenaw2022
I placed an online order and paid, being initially informed that the delivery would take 45 minutes. However, after deducting the amount from my bank account, I received a call stating that the delivery would now take at least 1 hour and 30 minutes, suggesting I could pick it up myself as it would be quicker and would take about 30 mins for collection. I agreed to collect it and arrived at the shop 20 minutes after the call, expecting a further 10-minute wait, only to be informed that my order had been cancelled without any instruction to do so. Upon entering the shop, I encountered unhelpful and unapologetic behavior. Despite the confusion about the order, they argued about what was communicated. Both staff members took no responsibility for the error providing dissatisfactory customer service and complete rudeness and a lack of concern.
Vickie Fowler
So we have not ordered from here before!Chicken kebab was so dry pitta bread was like a brick food was cold! Orders at 6pm got it just before 8pm why? No apologies for being late! £58 down the drain! Also why is bolognese in the donner calzone! Not happy with the device at all or the food the price is ridiculously over priced
Er. Sushant Ghising
Best in the town for chips and pizza ?
Robert Park-Stobbart
Ordered from them on a Saturday night, 17:00. Put the order through their website and as soon as I paid they rang me and told me the order was going to take 1 hour and 45 minutes to be delivered. Absolutely ridiculous. They charge more than any other pizza place in Northallerton and I have no idea why. If you can't deliver quickly then what is the point? Sort it out Regency you absolute shockers! I ordered the same order from another place in Northallerton and not only was it £10 cheaper, it arrived in 30 mins and was fantastic. Just avoid this place. Plenty of great places available.Edit: So Regency has decided to comment on my review. Firstly, I wasn't given the option of collecting my order, I was informed that it would be 1 hour and 45 minutes. If I was told I could collect it in much less time I would have. I hope your calls are recorded because you've lost a sale right there. Secondly, your inability to meet orders due to getting a lot of orders through is your problem, not mine. A good business model would be to ensure that this doesn't impact your customers. 1 hour and 45 minutes wouldn't be acceptable anywhere, not in a restaurant, not with a takeaway, not anywhere.
Nirnaya Bal Tamang
Best chips. Friendly staff. Do visit.
Alex Ivanov
Pizzas were very good! Whenever we are nearby, we always get food from there! Well guys!
daniel norton
Ordered here tonight and was not all that happy, hot and spicy parmo, with extra garlic butter and spicy chicken, now there was no spicy chicken, and all tho the flavours where nice, the chicken where soft and mushy in places and tough in others, also the chips where uneddible, as they where to airy and crispy with nothing in them, and the random couple of curly fries.
Frankie Haresnape
Slowest fast food restaurant known to man. If you want to have withered away and died before you receive your food this is the place to eat!! ☠️
Stephen Rutherford
The worse kebab I have ever had,awful dry chicken and tasteless salad nice chilly sauce would not recommend
The pizzas are nice and the cheese burger was ok but the actual burger was a lot smaller then the bum it's self.
Connor Hamilton
True pizza shop that serves pork.beautiful.im going to order here from now on.better than all the other ones.dominoes is a ripoff.but regency lovely.thank you.all the best.connor.
Ed Silmon
I used to work here twenty years ago and it seems to have maintained standards of food in my opinion, while developing new products like curly fries. Garlic (mayo) dip is a must and never bettered anywhere else so far! Used to have a flame grill but I guess they couldn't cope with the faff...Parking: Regency has plenty of parking, it being in Tesco carpark.
Scott M
Whilst the pizzas were lovely, the chips this evening were absolutely disgusting! Down to 3* unfortunately.
Chris Preston
Not aloud in the shop to order and wear dirty face masks when cooking food.Very over the top only came in because I needed to pay with my phone.You just lost permanent custom from me. Romeo pizz is nicer by a clear mile
Put an order in on Saturday evening. 12 quid for a pizza, drink, and garlicOver 35 minutes after ordering they phone me up saying I need to pay an additional £2.49 delivery.No detail that I can find on the site stating this would be the delivery cost. Nothing on email receipt about additional delivery cost.Refused to pay it in the end and cancelled the order. You can't just phone up people half an hour after ordering saying you're going to charge the customer a bit extra.Get your website sorted and make it clear up front the total cost.
I placed an online order and paid, being initially informed that the delivery would take 45 minutes. However, after deducting the amount from my bank account, I received a call stating that the delivery would now take at least 1 hour and 30 minutes, suggesting I could pick it up myself as it would be quicker and would take about 30 mins for collection. I agreed to collect it and arrived at the shop 20 minutes after the call, expecting a further 10-minute wait, only to be informed that my order had been cancelled without any instruction to do so. Upon entering the shop, I encountered unhelpful and unapologetic behavior. Despite the confusion about the order, they argued about what was communicated. Both staff members took no responsibility for the error providing dissatisfactory customer service and complete rudeness and a lack of concern.
So we have not ordered from here before!Chicken kebab was so dry pitta bread was like a brick food was cold! Orders at 6pm got it just before 8pm why? No apologies for being late! £58 down the drain! Also why is bolognese in the donner calzone! Not happy with the device at all or the food the price is ridiculously over priced
Best in the town for chips and pizza ?
Ordered from them on a Saturday night, 17:00. Put the order through their website and as soon as I paid they rang me and told me the order was going to take 1 hour and 45 minutes to be delivered. Absolutely ridiculous. They charge more than any other pizza place in Northallerton and I have no idea why. If you can't deliver quickly then what is the point? Sort it out Regency you absolute shockers! I ordered the same order from another place in Northallerton and not only was it £10 cheaper, it arrived in 30 mins and was fantastic. Just avoid this place. Plenty of great places available.Edit: So Regency has decided to comment on my review. Firstly, I wasn't given the option of collecting my order, I was informed that it would be 1 hour and 45 minutes. If I was told I could collect it in much less time I would have. I hope your calls are recorded because you've lost a sale right there. Secondly, your inability to meet orders due to getting a lot of orders through is your problem, not mine. A good business model would be to ensure that this doesn't impact your customers. 1 hour and 45 minutes wouldn't be acceptable anywhere, not in a restaurant, not with a takeaway, not anywhere.
Best chips. Friendly staff. Do visit.
Pizzas were very good! Whenever we are nearby, we always get food from there! Well guys!
Ordered here tonight and was not all that happy, hot and spicy parmo, with extra garlic butter and spicy chicken, now there was no spicy chicken, and all tho the flavours where nice, the chicken where soft and mushy in places and tough in others, also the chips where uneddible, as they where to airy and crispy with nothing in them, and the random couple of curly fries.
Slowest fast food restaurant known to man. If you want to have withered away and died before you receive your food this is the place to eat!! ☠️
The worse kebab I have ever had,awful dry chicken and tasteless salad nice chilly sauce would not recommend
Restaurantji Recommends
The pizzas are nice and the cheese burger was ok but the actual burger was a lot smaller then the bum it's self.
True pizza shop that serves pork.beautiful.im going to order here from now on.better than all the other ones.dominoes is a ripoff.but regency lovely.thank you.all the best.connor.
I used to work here twenty years ago and it seems to have maintained standards of food in my opinion, while developing new products like curly fries. Garlic (mayo) dip is a must and never bettered anywhere else so far! Used to have a flame grill but I guess they couldn't cope with the faff...Parking: Regency has plenty of parking, it being in Tesco carpark.
Whilst the pizzas were lovely, the chips this evening were absolutely disgusting! Down to 3* unfortunately.
Not aloud in the shop to order and wear dirty face masks when cooking food.Very over the top only came in because I needed to pay with my phone.You just lost permanent custom from me. Romeo pizz is nicer by a clear mile