If I could give the service zero stars I would.One dolop of sauce in the middle of my sandwich.Had to ask for my tea to be stirred.No pride taken in service.10:00am 20/2/24The younger girl serving did not smile once.Did not say please nor thankyou.I felt like I was a burden to be asking for food and a tea. Awful attitude.If I go to this store again and I see the same person serving.I will go across the road to dalias.
Lumberjack5
There doesn't appear to be a place to comment on all the cooplands shops, so this will have to do, been using cooplands for bread, cakes, and the cafes for years now and never had a problem until recently... I believe they were taken over? Well, since then I've had dry bread rolls and bread, cakes and doughnuts that tasted over a day old, lack of hot products later in the day and coffee that would have been ok had there actually been any coffee in the cup rather than hot milk. Cooplands used to be the place to go for baked goods but not anymore in my opinion, really gone downhill in recent months, however, there is some good news...i've found another that is up to cooplands old standards and above....Thomas the Baker, lovely soft fresh baked goods once again, and to top it all one member of cooplands staff admitted they now use Thomas's because of the fall in quality of cooplands and they work there! Say's it all really.
Cassie S
Cold tiny sausage roll, manager didn’t know how to make cups of tea so that was cold too. But they smiled at me and were nice
Craig Wilson
I went here on the 30/09 and the sausage rolls were full of maggots, I only noticed this as I got home. Won't be going again.
Jonny Doeson
Big lass with the black hair and black rimmed glasses really needs training on customer service. I thought I would say that rather than to unfairly tar all the staff with the same brush. I dread going in here any more simply because of the inevitable unpleasant interaction, so I think I’ll be going elsewhere. I’ve heard of this attitude towards customers at branches throughout town, and it’s unacceptable. Cooplands sort your staff out.
Lexi Broad
Breakfast bap was cold and dry. Usually very good from cooplands however this was poor. Is the hot holding even switched on? Dissapointed.
YungSump
The manager is lovely, and makes a right sarnie
Pennywise69
Just been in had a salad box off Ellie the lovely Ellie had to make it fresh must be viewer I've had from cooplands always smiling fantastic. The food was lovely thank you
Leon B
Im very disappointed they've stopped chicken tikka ? I like what they have on the menu but it's ridiculous why they had to get rid of that!
Itcanbedone
I went into the cafe on Westborough for breakfast. Poor hygiene, no soap dispenser in the toilet so no way of washing hands. Saw a guy from the kitchen come out of the toilet and go back to the kitchen - did he wash his hands? Breakfast in a box? Awful, no eggs, soggy hash brown and cheap and nasty sausage. Thought I'd support a local business but now I'll stick to Greggs.
Used to love this shop, since they were taken over, the quality and choice has gone down but the prices have gone up, I would recommend avoiding them. They are clearly cutting costs at the customers expense, won't be using them again
Tanya N
Just awful , waiting for 16 mins 4 people walked out ,not many waiting but the service is terrible far too slow to busy talking,seems to be no organisation.then when you get served another long wait while they get what you want Never again rather do without and they can do without my penny's for 2 sandwich meal deals and bread buns
Harley-Dee France
I go in daily as I work around the corner and the food is always top notch! The whole experience from start to finish is great, staff is always so friendly and can have a good laugh, The food can’t get better and the prices are fair for the portion size especially when compared to other places locally. Always a great spot to get great food fast, highly recommend!
J Beep
Worst cooplands in town. They can't be arsed to make your sandwich with any care, they make you feel like you're creating a problem for them by ordering aswel. Terrible customer care and service. My sandwich was mainly lettuce and the main ingredients thrown on one side sparingly. Dont go. Go across the road to dalias instead. Service with a smile in there.
Wanderer64549132316
Absolutely terrible. Went here a couple of months ago, an older women who works in the shop was incredibly rude and arrogant. I asked for specific things in my sandwich and the way i got looked at you would have thought i’d done something terrible. Definitely needs a new staff and manager (guessing she was) because her customer service was disgusting. I would put zero starts if that was an option.
If I could give the service zero stars I would.One dolop of sauce in the middle of my sandwich.Had to ask for my tea to be stirred.No pride taken in service.10:00am 20/2/24The younger girl serving did not smile once.Did not say please nor thankyou.I felt like I was a burden to be asking for food and a tea. Awful attitude.If I go to this store again and I see the same person serving.I will go across the road to dalias.
There doesn't appear to be a place to comment on all the cooplands shops, so this will have to do, been using cooplands for bread, cakes, and the cafes for years now and never had a problem until recently... I believe they were taken over? Well, since then I've had dry bread rolls and bread, cakes and doughnuts that tasted over a day old, lack of hot products later in the day and coffee that would have been ok had there actually been any coffee in the cup rather than hot milk. Cooplands used to be the place to go for baked goods but not anymore in my opinion, really gone downhill in recent months, however, there is some good news...i've found another that is up to cooplands old standards and above....Thomas the Baker, lovely soft fresh baked goods once again, and to top it all one member of cooplands staff admitted they now use Thomas's because of the fall in quality of cooplands and they work there! Say's it all really.
Cold tiny sausage roll, manager didn’t know how to make cups of tea so that was cold too. But they smiled at me and were nice
I went here on the 30/09 and the sausage rolls were full of maggots, I only noticed this as I got home. Won't be going again.
Big lass with the black hair and black rimmed glasses really needs training on customer service. I thought I would say that rather than to unfairly tar all the staff with the same brush. I dread going in here any more simply because of the inevitable unpleasant interaction, so I think I’ll be going elsewhere. I’ve heard of this attitude towards customers at branches throughout town, and it’s unacceptable. Cooplands sort your staff out.
Breakfast bap was cold and dry. Usually very good from cooplands however this was poor. Is the hot holding even switched on? Dissapointed.
The manager is lovely, and makes a right sarnie
Just been in had a salad box off Ellie the lovely Ellie had to make it fresh must be viewer I've had from cooplands always smiling fantastic. The food was lovely thank you
Im very disappointed they've stopped chicken tikka ? I like what they have on the menu but it's ridiculous why they had to get rid of that!
I went into the cafe on Westborough for breakfast. Poor hygiene, no soap dispenser in the toilet so no way of washing hands. Saw a guy from the kitchen come out of the toilet and go back to the kitchen - did he wash his hands? Breakfast in a box? Awful, no eggs, soggy hash brown and cheap and nasty sausage. Thought I'd support a local business but now I'll stick to Greggs.
Restaurantji Recommends
Used to love this shop, since they were taken over, the quality and choice has gone down but the prices have gone up, I would recommend avoiding them. They are clearly cutting costs at the customers expense, won't be using them again
Just awful , waiting for 16 mins 4 people walked out ,not many waiting but the service is terrible far too slow to busy talking,seems to be no organisation.then when you get served another long wait while they get what you want Never again rather do without and they can do without my penny's for 2 sandwich meal deals and bread buns
I go in daily as I work around the corner and the food is always top notch! The whole experience from start to finish is great, staff is always so friendly and can have a good laugh, The food can’t get better and the prices are fair for the portion size especially when compared to other places locally. Always a great spot to get great food fast, highly recommend!
Worst cooplands in town. They can't be arsed to make your sandwich with any care, they make you feel like you're creating a problem for them by ordering aswel. Terrible customer care and service. My sandwich was mainly lettuce and the main ingredients thrown on one side sparingly. Dont go. Go across the road to dalias instead. Service with a smile in there.
Absolutely terrible. Went here a couple of months ago, an older women who works in the shop was incredibly rude and arrogant. I asked for specific things in my sandwich and the way i got looked at you would have thought i’d done something terrible. Definitely needs a new staff and manager (guessing she was) because her customer service was disgusting. I would put zero starts if that was an option.