Albert’s became a family favourite after our last visit in 2021 - a fantastic location offering a wonderful choice of seafood, served professionally and with a touch of sophistication. In 2023 we had family from USA and Australia visiting, so on a trip to Whitby we booked Albert’s as a way of showcasing the ‘Best of British’ - unfortunately in the intervening period, the standard has dropped significantly. Menu choices were limited (the seafood platters we were expecting weren’t available) and whilst the service was friendly, it felt overall like we were eating at a slightly upmarket cafe - such a waste of the wonderful location. Hopefully the people running Albert’s can recruit well and get the kitchen back to where it used to be, and a bit of training for front of house to bring back the special feel that it we experienced on our earlier visit.
Jan P
We usually eat here in the evening but unfortunately they do not seem to open in the evenings at the moment so went here for lunch instead. The food is still outstanding but the level of service has dropped and does not seem as professional as on previous occasions.
Charlotte H
Popped in for something to drink, with the potential of turning that into eating lunch. There were nine of us, but immediately you could see that they were t happy about so many of us taking up their time when not ordering food. Staff were rude and made us feel like serving us was a huge inconvenience. The manager actually sighed her way through taking our order and when we asked for some water as well she told us she didn’t have enough glasses for all of us and seems reluctant to give us any. One member of staff caught the end of my conversation about different types of glasses from place to place and got the wrong end of the stick and basically, and rudely, told me the restaurant was full (another reminder we weren’t welcome) and so they didn’t have any other glasses available. Diet cokes were basically mixer bottles and really expensive. 1) learn about hospitality; friendliness, service etc 2) don’t butt into conversations 3) learn how to wash up or stock more glasses 4) get Coke or something on draft and charge a better price for it as there’s no value for money at the moment
Gary Hoolsema
Didn’t come here to eat. It’s a former Methodist Church built in 1910. The interior is used as a museum for the Jet stone and they have on display photos and such regarding the jewellery made over the years. They also sell jewellery here. It free entry. The building has been restored to reflect the original building from 1901 while still being used as a restaurant and museum. Worth a stop in to learn about the jet stones and a bit of architecture from the pass.
Terri Miles
Right from stepping into the resturant/cafe the service was awful. It wasn't clear if you were to seat yourselves or be seated by a staff member. When we did sit down, the staff member looked at us rudely and made us feel very uncomfortable. If I didn't have my little girl with me who was excited to have a hot chocolate we would of left! When asked if we were ready to order the staff member said coffee isn't available today! The cake we ordered was stodgy and clearly not freshly made on site. When I went to pay the bill I expressed my thoughts on the service I received and they stood looking rudely at me and said 'I'm sorry about that'. It is such a shame for the museum to have rude and inconsiderate staff members. We will not return.
41grantc
Lovely ambiance and food, dog friendly too. We ate quite late, but had a lovely meal and didn’t feel rushed at all, despite being the last people there. Would highly recommend here and we’ll definitely be back in the future. Feels very Victorian and upmarket.
Phill Glover
We Booked here for 2 evening meals on 19th and 20th July @19:00 hours months ago. After noticing on the Internet they were closing at 17:30 I made contact by phone. I received assurance I would be notified in time to book elsewhere if you were not providing evening meals. As I have not had any contact with you until today we will not be attending as we have made other arrangements!This is no way to run a business.
hippeedee72
Second visit after a great experience in April. Unfortunately today was disappointing. I don't know if they have new management at Albert's but the food wasn't the same standard and the staff were not as attentive. As someone who works in customer service, I know the number one rule is put your customer first, whatever you're doing behind the bar, however interesting your conversation with your colleagues may be attend to the customer immediately. Then there's the food - the fish was burnt with the batter brown and hollow around a thin, dry slice of white fish. Overcooked! The salad was limp and clearly not fresh. The 'saving grace' - chunky chips weren't great either. We chose not to go to one of the many fish and chip restaurants for the service and ambience offered here but they didn't even have music playing this time! Poor show. Won't be going again!
Mark H
A superb place so eat and somewhat hidden in tourist Whitby. Have the seafood chowder, you won’t be disappointed.
Will Reeves
I booked a table here 6 months in advance. My booking for a saturday was cancelled with 2 days notice, leaving me scrambling to find somewhere else to eat on a busy saturday, with most of the other restaurants in Whitby already fully booked. If you book this place, have a backup restaurant in mind.
Lovely lunch,scampi perfect, gin good as well? Staff attentive. A delightful different place to eat
janesR2250VS
After reading reviews and seeing YouTube recommendations we booked a table for lunch. We booked a couple of weeks in advance and no one let us know that the place was being renovated and that workmen were working right next to us in the restaurant. The crab bloomer was nice however the chips were terrible. Not sure if they were air fried rather than being fried the traditional way but they were dry and not fully cooked. With so many other places offering similar you can’t afford to serve poor chips.
Absmum1
A lovely lunch in quirky surroundings and a friendly server. Food is more expensive than advertised online which is a bit naughty.
Belle Woodward
Superb surrounds equalled by the food. Fish chowder and scampi were excellent, generous portions and well-presented.Fascinating jet museum, well worth it.
Concrete C
So we booked via online and the menu hosted online is completely different to the one in house. In essence prices were double that advertised online. Another issue was online was a kids menu and once there nothing to cater for the young ones. In conjunction to the vanishing menu service was some of the worse I have witnessed. Staff stood behind the marble bar as if it was the Berlin Wall, in fear if they crossed they would need to do some work. Many other decent places to eat in Whitby now.
Albert’s became a family favourite after our last visit in 2021 - a fantastic location offering a wonderful choice of seafood, served professionally and with a touch of sophistication. In 2023 we had family from USA and Australia visiting, so on a trip to Whitby we booked Albert’s as a way of showcasing the ‘Best of British’ - unfortunately in the intervening period, the standard has dropped significantly. Menu choices were limited (the seafood platters we were expecting weren’t available) and whilst the service was friendly, it felt overall like we were eating at a slightly upmarket cafe - such a waste of the wonderful location. Hopefully the people running Albert’s can recruit well and get the kitchen back to where it used to be, and a bit of training for front of house to bring back the special feel that it we experienced on our earlier visit.
We usually eat here in the evening but unfortunately they do not seem to open in the evenings at the moment so went here for lunch instead. The food is still outstanding but the level of service has dropped and does not seem as professional as on previous occasions.
Popped in for something to drink, with the potential of turning that into eating lunch. There were nine of us, but immediately you could see that they were t happy about so many of us taking up their time when not ordering food. Staff were rude and made us feel like serving us was a huge inconvenience. The manager actually sighed her way through taking our order and when we asked for some water as well she told us she didn’t have enough glasses for all of us and seems reluctant to give us any. One member of staff caught the end of my conversation about different types of glasses from place to place and got the wrong end of the stick and basically, and rudely, told me the restaurant was full (another reminder we weren’t welcome) and so they didn’t have any other glasses available. Diet cokes were basically mixer bottles and really expensive. 1) learn about hospitality; friendliness, service etc 2) don’t butt into conversations 3) learn how to wash up or stock more glasses 4) get Coke or something on draft and charge a better price for it as there’s no value for money at the moment
Didn’t come here to eat. It’s a former Methodist Church built in 1910. The interior is used as a museum for the Jet stone and they have on display photos and such regarding the jewellery made over the years. They also sell jewellery here. It free entry. The building has been restored to reflect the original building from 1901 while still being used as a restaurant and museum. Worth a stop in to learn about the jet stones and a bit of architecture from the pass.
Right from stepping into the resturant/cafe the service was awful. It wasn't clear if you were to seat yourselves or be seated by a staff member. When we did sit down, the staff member looked at us rudely and made us feel very uncomfortable. If I didn't have my little girl with me who was excited to have a hot chocolate we would of left! When asked if we were ready to order the staff member said coffee isn't available today! The cake we ordered was stodgy and clearly not freshly made on site. When I went to pay the bill I expressed my thoughts on the service I received and they stood looking rudely at me and said 'I'm sorry about that'. It is such a shame for the museum to have rude and inconsiderate staff members. We will not return.
Lovely ambiance and food, dog friendly too. We ate quite late, but had a lovely meal and didn’t feel rushed at all, despite being the last people there. Would highly recommend here and we’ll definitely be back in the future. Feels very Victorian and upmarket.
We Booked here for 2 evening meals on 19th and 20th July @19:00 hours months ago. After noticing on the Internet they were closing at 17:30 I made contact by phone. I received assurance I would be notified in time to book elsewhere if you were not providing evening meals. As I have not had any contact with you until today we will not be attending as we have made other arrangements!This is no way to run a business.
Second visit after a great experience in April. Unfortunately today was disappointing. I don't know if they have new management at Albert's but the food wasn't the same standard and the staff were not as attentive. As someone who works in customer service, I know the number one rule is put your customer first, whatever you're doing behind the bar, however interesting your conversation with your colleagues may be attend to the customer immediately. Then there's the food - the fish was burnt with the batter brown and hollow around a thin, dry slice of white fish. Overcooked! The salad was limp and clearly not fresh. The 'saving grace' - chunky chips weren't great either. We chose not to go to one of the many fish and chip restaurants for the service and ambience offered here but they didn't even have music playing this time! Poor show. Won't be going again!
A superb place so eat and somewhat hidden in tourist Whitby. Have the seafood chowder, you won’t be disappointed.
I booked a table here 6 months in advance. My booking for a saturday was cancelled with 2 days notice, leaving me scrambling to find somewhere else to eat on a busy saturday, with most of the other restaurants in Whitby already fully booked. If you book this place, have a backup restaurant in mind.
Restaurantji Recommends
Lovely lunch,scampi perfect, gin good as well? Staff attentive. A delightful different place to eat
After reading reviews and seeing YouTube recommendations we booked a table for lunch. We booked a couple of weeks in advance and no one let us know that the place was being renovated and that workmen were working right next to us in the restaurant. The crab bloomer was nice however the chips were terrible. Not sure if they were air fried rather than being fried the traditional way but they were dry and not fully cooked. With so many other places offering similar you can’t afford to serve poor chips.
A lovely lunch in quirky surroundings and a friendly server. Food is more expensive than advertised online which is a bit naughty.
Superb surrounds equalled by the food. Fish chowder and scampi were excellent, generous portions and well-presented.Fascinating jet museum, well worth it.
So we booked via online and the menu hosted online is completely different to the one in house. In essence prices were double that advertised online. Another issue was online was a kids menu and once there nothing to cater for the young ones. In conjunction to the vanishing menu service was some of the worse I have witnessed. Staff stood behind the marble bar as if it was the Berlin Wall, in fear if they crossed they would need to do some work. Many other decent places to eat in Whitby now.