Overall, my experience at five guys (York) was extremely disappointing. The combination of undercooked burgers and subpar customer service reflects poorly on the establishment's commitment to quality and customer satisfaction. I strongly urge management to address these issues promptly and prioritize the health and well-being of their patrons. Until significant improvements are made, I will be taking my business elsewhere. My advice to customers would be to stay way .How can you trust eating there when you can clearly see from the photos that the meat is raw. Yet customer service claim it’s cooked !!
Taming the Jungle An Allotment Diary
Not your average burger in any way shape or form. It's my first experience at Five Guys, and was not disappointed. If you're used to a big M or royalty burgers, then prepared to be blown away!Expect restraunt prices, but it was well worth it! You choose your burger and then select what toppings you want - and there are lots to choose - and as many as you want, for no extra cost.Their fries are fantastic too, proper thick ones with the skins still on. You get the option of plain or Cajun spiced, and these are amazing.Milkshake machine appears to have a dedicated person operating it - and unlike that other place - was most definately working extremely well, with much more of a selection as well, including bacon, if that floats your boat! I chose strawberry and banana, which included actual fruit, topped with cream, and was just amazing!
Matt Gregory
Really good burgers. Worth paying that little extra.
Kay Lad
Great burgers, as usual. However, they had no baby changing facilities - not cool.
Lewis Conboy
Paid £40 for 2 meals and received 2 cold burgers, cheese not melted and cold fries.
Maria Milner
This was my first visit to Five Guys as our son was keen for us to try it. The bacon cheese burger with all my chosen toppings was perfect and the bespoke milkshake combo was delicious along with the skin on fries- I'd definitely visit
Jack Pottage
Had a great dining experience at Five Guys - although somebody mistakenly took my order, the man (apologies I don’t know his name but he was tall, I’m guessing he has long hair as it was in a bun and he was wearing a cap, he looked around 27 y/o+, he was on shift 22/02/24 at around 20:20) working in the kitchen was great in getting my order done as quickly as possible and was apologetic for the issue. He is a credit to your team, kind, quick and great customer service! (Also, the food was amazing!) please pass this on to him ?
Daniel Baroy
I went in to get some fries, the collection system was a bit chaotic as people stood in front of the counter meaning no one could hear their order number getting shouted but in the end I got my food and it was good. There are 3 restrooms but don't get lost like me they are up the stairs near the front doors.
Marc Lurigados
The staff was very unpleasant and with 0 friendliness in their attention, as they did not speak English well, they did not show any interest in repeating things or trying to understand the conversation. Unlike other Five Guys locations where everything was perfect.
m “MM” m
So this was my first time trying Five Guys and it was okay. I ordered a hamburger and fries and the portion was huge. I didn't really like the fries, but the burger was really really good. One thing that ruined the atmosphere was the amount of posters and advertisements on the walls boasting about their burgers. However, the staff were nice and I enjoyed my meal. I recommend coming here
Excellent food, nice atmosphere, just expensive, so many chips!!!
Althea Gordon
Manager Joseph was ABSOLUTELY incredible! Great service, great food, and lots of great options for kids and adults alike. Came all the way from Australia to see my Mum's home (now Five Guys) and Joseph and the team were so so lovely! Made my day xoxo ??
John Gibbins
1st time trying a 5 guys. Very chill atmosphere, nice staff, but this is proper American burger food. Place seemed clean, and right in the centre of the city.
Anthony McGrath
Didnt eat there in the end as i refused to pay £11 for a burger when the place looked like macdonalds. Empty cartons and food screwn across tables!!
lisa worthy
First time having a five guys burger. Dissapointed is an uderstatement..my burger was not cooked, it was raw in the middle..put me off
Overall, my experience at five guys (York) was extremely disappointing. The combination of undercooked burgers and subpar customer service reflects poorly on the establishment's commitment to quality and customer satisfaction. I strongly urge management to address these issues promptly and prioritize the health and well-being of their patrons. Until significant improvements are made, I will be taking my business elsewhere. My advice to customers would be to stay way .How can you trust eating there when you can clearly see from the photos that the meat is raw. Yet customer service claim it’s cooked !!
Not your average burger in any way shape or form. It's my first experience at Five Guys, and was not disappointed. If you're used to a big M or royalty burgers, then prepared to be blown away!Expect restraunt prices, but it was well worth it! You choose your burger and then select what toppings you want - and there are lots to choose - and as many as you want, for no extra cost.Their fries are fantastic too, proper thick ones with the skins still on. You get the option of plain or Cajun spiced, and these are amazing.Milkshake machine appears to have a dedicated person operating it - and unlike that other place - was most definately working extremely well, with much more of a selection as well, including bacon, if that floats your boat! I chose strawberry and banana, which included actual fruit, topped with cream, and was just amazing!
Really good burgers. Worth paying that little extra.
Great burgers, as usual. However, they had no baby changing facilities - not cool.
Paid £40 for 2 meals and received 2 cold burgers, cheese not melted and cold fries.
This was my first visit to Five Guys as our son was keen for us to try it. The bacon cheese burger with all my chosen toppings was perfect and the bespoke milkshake combo was delicious along with the skin on fries- I'd definitely visit
Had a great dining experience at Five Guys - although somebody mistakenly took my order, the man (apologies I don’t know his name but he was tall, I’m guessing he has long hair as it was in a bun and he was wearing a cap, he looked around 27 y/o+, he was on shift 22/02/24 at around 20:20) working in the kitchen was great in getting my order done as quickly as possible and was apologetic for the issue. He is a credit to your team, kind, quick and great customer service! (Also, the food was amazing!) please pass this on to him ?
I went in to get some fries, the collection system was a bit chaotic as people stood in front of the counter meaning no one could hear their order number getting shouted but in the end I got my food and it was good. There are 3 restrooms but don't get lost like me they are up the stairs near the front doors.
The staff was very unpleasant and with 0 friendliness in their attention, as they did not speak English well, they did not show any interest in repeating things or trying to understand the conversation. Unlike other Five Guys locations where everything was perfect.
So this was my first time trying Five Guys and it was okay. I ordered a hamburger and fries and the portion was huge. I didn't really like the fries, but the burger was really really good. One thing that ruined the atmosphere was the amount of posters and advertisements on the walls boasting about their burgers. However, the staff were nice and I enjoyed my meal. I recommend coming here
Restaurantji Recommends
Excellent food, nice atmosphere, just expensive, so many chips!!!
Manager Joseph was ABSOLUTELY incredible! Great service, great food, and lots of great options for kids and adults alike. Came all the way from Australia to see my Mum's home (now Five Guys) and Joseph and the team were so so lovely! Made my day xoxo ??
1st time trying a 5 guys. Very chill atmosphere, nice staff, but this is proper American burger food. Place seemed clean, and right in the centre of the city.
Didnt eat there in the end as i refused to pay £11 for a burger when the place looked like macdonalds. Empty cartons and food screwn across tables!!
First time having a five guys burger. Dissapointed is an uderstatement..my burger was not cooked, it was raw in the middle..put me off