Order food at 6 stated it was coming at 7 still waiting at 19.35 rang loads time yet driver is on wayParking: Rockingham road
Kendra Edwards
Got sent completely wrong order, tried to call store, took 11 attempts before they answered. Refused to process a refund. No apology. Disgusting
Alenas Cekanauskas
Ordered pizza collection online. On the arrival the guy apologised for making wrong pizza so waited another 15 minutes to get the right one done. Eventually got away with 2 pizzas for the price of 1! They gave me the wrong one as a sign of apology, so cannot fault them. That was a good piece of management and making client satisfied on the spot.
Umesh Chand
They are always late for the delivery and by the time food reaches you it will either be cold or soggy. This hut rely on the third party drivers even if you placed order from pizza hut website.
Ray Howlett (Ray Ray)
Absolutely disgusting customer service, order for delivery placed, order didn’t turn up, when phoning to enquire where order was, were told nothing to do with restaurant, we had to contact deliveroo who they were using to deliver, no apologies, nothing , disgraceful service and attitude.
Petra Mason
This place changes owners so frequently!The pizza is delicious, however it is always too over cooked to my liking
Krystyna Dereniowska
I will never go back there and will not order Why, because I came in person with my child and wanted to order a pizza I waited 6 minutes for someone to serve me, no one did. I left there empty-handed they have time to chat for nothing else.
Adam M
The food was late, the food was cold and dried up. The pizza had no flavour, hardly any cheese / tomato on it. The side were cold and dry. We tried to raise the issue with the customer service team. Who issue a less than 50% goodwill voucher. Refusing to understand our point of view. We ended having to make our own dinner. No refund or voucher of full cost provided.
Nicole Johnson
Ordered a sause free pizza due to being allergic! Wrote down no sause please and they gave me sause and then said it showed up with I ticked sause option when I didn't. Poor service poor everything. Mine and my partners pizza was burnt. Wouldn't let my worse enemy eat from here.
ZERO STARSAbsolutely disappointed!Was really looking forward to having this cheesy garlic tear and share all day. This is what they sent … dough. I called rockingham road Pizza Hut Kettering. They really didn’t care and made it out as it is supposed to like this. On the phone, they can’t do anything and just call customer service ?
Orla Coleman
Disgusting customer service. We ordered two pizzas and only one was correct. When we called to ask for a replacement they said it would be delivered. After an hour we called to chase up our order and spoke to an extremely rude member of staff who refused to replace our order as the kitchen was closed and claimed that we had collected it. He hung up the phone every time we asked for a refund or replacement
G Kaur
Would give 0 if I could! No answer whatsoever when my order was incorrect! Awful service
Gurpreet Kaur
Would give 0 if I could! No answer whatsoever when my order was incorrect! Awful service
Order food at 6 stated it was coming at 7 still waiting at 19.35 rang loads time yet driver is on wayParking: Rockingham road
Got sent completely wrong order, tried to call store, took 11 attempts before they answered. Refused to process a refund. No apology. Disgusting
Ordered pizza collection online. On the arrival the guy apologised for making wrong pizza so waited another 15 minutes to get the right one done. Eventually got away with 2 pizzas for the price of 1! They gave me the wrong one as a sign of apology, so cannot fault them. That was a good piece of management and making client satisfied on the spot.
They are always late for the delivery and by the time food reaches you it will either be cold or soggy. This hut rely on the third party drivers even if you placed order from pizza hut website.
Absolutely disgusting customer service, order for delivery placed, order didn’t turn up, when phoning to enquire where order was, were told nothing to do with restaurant, we had to contact deliveroo who they were using to deliver, no apologies, nothing , disgraceful service and attitude.
This place changes owners so frequently!The pizza is delicious, however it is always too over cooked to my liking
I will never go back there and will not order Why, because I came in person with my child and wanted to order a pizza I waited 6 minutes for someone to serve me, no one did. I left there empty-handed they have time to chat for nothing else.
The food was late, the food was cold and dried up. The pizza had no flavour, hardly any cheese / tomato on it. The side were cold and dry. We tried to raise the issue with the customer service team. Who issue a less than 50% goodwill voucher. Refusing to understand our point of view. We ended having to make our own dinner. No refund or voucher of full cost provided.
Ordered a sause free pizza due to being allergic! Wrote down no sause please and they gave me sause and then said it showed up with I ticked sause option when I didn't. Poor service poor everything. Mine and my partners pizza was burnt. Wouldn't let my worse enemy eat from here.
Awful customer service with mediocre pizza
Restaurantji Recommends
food was cold bad customer service
ZERO STARSAbsolutely disappointed!Was really looking forward to having this cheesy garlic tear and share all day. This is what they sent … dough. I called rockingham road Pizza Hut Kettering. They really didn’t care and made it out as it is supposed to like this. On the phone, they can’t do anything and just call customer service ?
Disgusting customer service. We ordered two pizzas and only one was correct. When we called to ask for a replacement they said it would be delivered. After an hour we called to chase up our order and spoke to an extremely rude member of staff who refused to replace our order as the kitchen was closed and claimed that we had collected it. He hung up the phone every time we asked for a refund or replacement
Would give 0 if I could! No answer whatsoever when my order was incorrect! Awful service
Would give 0 if I could! No answer whatsoever when my order was incorrect! Awful service