A group of us went for breakfast here during our trip, we were greeted by a lovely staff member who seated us at the table. 1 person ordered the full cooked breakfast, asking for no mushrooms and no beans. The breakfast arrived with beans and no mushrooms, and no tomato. When we said it to the waitress that it was actually no beans and no mushrooms, she rudely said “well I didn’t take the order so” and it took it back. The breakfast came back, with mushrooms, no beans, however the egg and rashers still had beans on them. Felt there was no point telling the waitress for a second time based on her poor attitude. Food was okay, not great. When it came to paying, we were waiting 5 minutes at the till while staff chatted. Would not recommend.
Jaffathecat1
Visited here this afternoon to try & have a quick bite to eat. Despite it being around 5.30pm we were told many of the lobby tables were reserved for dinner, despite the fact that the guests were not expected for another 2 hours. Most of the staff serving were kids who really didn't know what they were doing or what food was available. The lobby bar & food area was grubby and some of the cakes & stuff for tea looked tired. Shan't be rushing back any time soon
19stephenmuir77
Just home from three days over The Lammas Fair. Despite everywhere being packed the hotel was well staffed and organised. Our wee family always had a comfy sofa and table to play board games and enjoy a few drinks. The staff team is the real credit to this hotel always professional while keeping genuine friendly warmth. Can't wait to be back sitting at our bedroom window looking out over the incredible views to Fair Head with the only decision to make being to have another Gin n Tonic or a cold Guinnes.
295jayneb
A lovely family stay at the Marine Hotel ! We were a family of 10 staying over for a seaside weekend in August and had a wonderful time at this hotel. The hotel managed to cater for everyone - elderly grandparents who had a very accessible sea view room on the corner of the 1st floor close to the lift to grandchildren who were staying with young parents in the beach house to also catering for younger single family members. Our rooms were spotlessly clean and very comfortable. We dined in Marconi's in the evening and the food was great - really recommend this hotel. Excellent location
532noelled
Very poor reception area. Our Seaview room was clean but was over a seating area where people tied loudly and shouted until 4am, then traffic from 5am. Breakfast lovely but dinner on the 1 night we ate there qas extremely poor and expensive. Wouldn't stay again as we got home exhausted.
Nattyshark
Myself and a friend stayed here as we were attending a wedding nearby. As we were flying in to Belfast from England and had a long day ahead my friend called in advance to request that we could check-in early as we had to attend the wedding rehearsal. The lady we spoke said she would note the system to ask that our room was cleaned first so it would be ready prior to 3:00pm. When we arrived at the hotel at around 1:30pm we were told no note existed on the system and we could not check-in. The lady we dealt with was very dismissive and didn’t seem to appreciate that it wasn’t our fault that the previous person we spoke with didn’t note the system. Another lady approached the reception desk and without even asking about the situation said very abruptly that she could guarantee we wouldn’t get an early check-in. Again her attitude was very dismissive and she didn’t seem interested in helping at all, the lack of customer service was really quite shocking considering we were paying nearly £300 for a two night stay. We were left to sit in reception which was very comfortable with sofas and a Costa coffee shop so that was a plus. Someone did come and see us at around 2:30pm and said we could check-in which was helpful but there was no apologies for the early experience and it was all very awkward. The hotel itself was fine, the room was clean and nicely decorated. The bed was comfortable and nice sheets. I wouldn’t say it was worth £300 but I appreciate it is in a beach front location and the area must be touristy. The beachfront outside of the hotel is wonderful. The breakfast was great, the quality I would expect for the price paid and the service in the restaurant was great, the staff were friendly and helpful. Unfortunately our experience was dampened by our initial service via reception and as such we wouldn’t stay again.
Susan M
A Group of eight of us stayed for one night dinner bed and breakfast after a day trip to Rathlin Island. The reception desk was tucked away in a corner of the entrance....not very well signed....but the staff were very welcoming and smart.Rooms were comfortable and clean. The meals were excellent although service was very slow. Saying this we would stay here again.
V8707FTmartinab
Want to give a special shout out to the staff at the Marine particularly Claire and Conor who looked after us the first evening of our stay and were so good and friendly we knew we were staying in the right place for a few days beside the seaside. The hotel has everything needed. Self serve hot/cold breakfasts, good coffee, and though we don't generally like hotel restaurants for dinner the Marine is an exception - the chowder is particularly good and so was the slow cooked beef. That said you could stay around the Marine for your stay but do explore up the hill where the actual town is, it's lovely with lots to see.
We paid £175 for 2 adults to stay in a sea view room in August 2023. This review covers the good and the bad but unfortunately more of the latter. Pros: A good view from the room Bed was comfortable Staff were very pleasant Continental breakfast was fine and as expected Cons: We couldn't find reception when we arrived. We actually walked back outside again because we thought we'd entered a cafe rather than a foyer. Another guest overheard our conversation and told us where to go. The room (209) was the smallest double room we've ever stayed in. Looking at the fire escape plan on the door it looks like it might have been eeked out of an adjacent room. In hindsight, we should've asked to be moved but we were in a rush to meet people when we arrived. The room wasn't clean. Dust everywhere on bedside tables, plug sockets, windows, picture frames etc. Some sort of white residue scattered up the door frame and door in the bathroom. The shower door would not close. No hot water for a morning shower at about 8am. Scratches (from a dog?) on the inside of the toilet door. It was very noisy throughout the stay but this was in some ways was to be expected given the room was at the front above the main street so we haven't docked any marks for this. Overall a disappointing stay and definitely not value for money. At checkout we did tell reception about the shower door but the foyer was so busy we decided to just leave rather than start a whole discussion. Ballycastle is lovely. Sadly, next time we visit we won't be staying here.
333erinnm
Great hotel, staff very friendly especially the lady with short blonde hair in the foyer area. The hotel is in a great location right on the seafront. The room was spotless and had everything we needed. We stayed in the Lir Suite which was worth it for the amazing sea view.
Luella Wait
The three stars are for Emily. Who was sweet and polite and helpful.Zero stars for the coffee. It was way too hot and tasted dreadful. I did not drink it. Service was slow. 6 wait staff waiting to serve but only two behind the counter barista-ing and preparing food. 6 weeks in Ireland with a coffee most days and this was the only one I couldn't drink. Someone should train the young baristas to heat the milk to the correct temperature. It's not rocket science.
Brad McDaid
Terrible coffee, burnt beans and overheated milk. Plus overpriced, £20 for 2 sandwiches and 2 coffees.
fabrice LAMOTHE
(Translated by Google) Disgusting coffee to avoid(Original)Café dégueulasse à éviter
Good place for a coffee or tea.
Well looked after pooch out for her birthday.
A group of us went for breakfast here during our trip, we were greeted by a lovely staff member who seated us at the table. 1 person ordered the full cooked breakfast, asking for no mushrooms and no beans. The breakfast arrived with beans and no mushrooms, and no tomato. When we said it to the waitress that it was actually no beans and no mushrooms, she rudely said “well I didn’t take the order so” and it took it back. The breakfast came back, with mushrooms, no beans, however the egg and rashers still had beans on them. Felt there was no point telling the waitress for a second time based on her poor attitude. Food was okay, not great. When it came to paying, we were waiting 5 minutes at the till while staff chatted. Would not recommend.
Visited here this afternoon to try & have a quick bite to eat. Despite it being around 5.30pm we were told many of the lobby tables were reserved for dinner, despite the fact that the guests were not expected for another 2 hours. Most of the staff serving were kids who really didn't know what they were doing or what food was available. The lobby bar & food area was grubby and some of the cakes & stuff for tea looked tired. Shan't be rushing back any time soon
Just home from three days over The Lammas Fair. Despite everywhere being packed the hotel was well staffed and organised. Our wee family always had a comfy sofa and table to play board games and enjoy a few drinks. The staff team is the real credit to this hotel always professional while keeping genuine friendly warmth. Can't wait to be back sitting at our bedroom window looking out over the incredible views to Fair Head with the only decision to make being to have another Gin n Tonic or a cold Guinnes.
A lovely family stay at the Marine Hotel ! We were a family of 10 staying over for a seaside weekend in August and had a wonderful time at this hotel. The hotel managed to cater for everyone - elderly grandparents who had a very accessible sea view room on the corner of the 1st floor close to the lift to grandchildren who were staying with young parents in the beach house to also catering for younger single family members. Our rooms were spotlessly clean and very comfortable. We dined in Marconi's in the evening and the food was great - really recommend this hotel. Excellent location
Very poor reception area. Our Seaview room was clean but was over a seating area where people tied loudly and shouted until 4am, then traffic from 5am. Breakfast lovely but dinner on the 1 night we ate there qas extremely poor and expensive. Wouldn't stay again as we got home exhausted.
Myself and a friend stayed here as we were attending a wedding nearby. As we were flying in to Belfast from England and had a long day ahead my friend called in advance to request that we could check-in early as we had to attend the wedding rehearsal. The lady we spoke said she would note the system to ask that our room was cleaned first so it would be ready prior to 3:00pm. When we arrived at the hotel at around 1:30pm we were told no note existed on the system and we could not check-in. The lady we dealt with was very dismissive and didn’t seem to appreciate that it wasn’t our fault that the previous person we spoke with didn’t note the system. Another lady approached the reception desk and without even asking about the situation said very abruptly that she could guarantee we wouldn’t get an early check-in. Again her attitude was very dismissive and she didn’t seem interested in helping at all, the lack of customer service was really quite shocking considering we were paying nearly £300 for a two night stay. We were left to sit in reception which was very comfortable with sofas and a Costa coffee shop so that was a plus. Someone did come and see us at around 2:30pm and said we could check-in which was helpful but there was no apologies for the early experience and it was all very awkward. The hotel itself was fine, the room was clean and nicely decorated. The bed was comfortable and nice sheets. I wouldn’t say it was worth £300 but I appreciate it is in a beach front location and the area must be touristy. The beachfront outside of the hotel is wonderful. The breakfast was great, the quality I would expect for the price paid and the service in the restaurant was great, the staff were friendly and helpful. Unfortunately our experience was dampened by our initial service via reception and as such we wouldn’t stay again.
A Group of eight of us stayed for one night dinner bed and breakfast after a day trip to Rathlin Island. The reception desk was tucked away in a corner of the entrance....not very well signed....but the staff were very welcoming and smart.Rooms were comfortable and clean. The meals were excellent although service was very slow. Saying this we would stay here again.
Want to give a special shout out to the staff at the Marine particularly Claire and Conor who looked after us the first evening of our stay and were so good and friendly we knew we were staying in the right place for a few days beside the seaside. The hotel has everything needed. Self serve hot/cold breakfasts, good coffee, and though we don't generally like hotel restaurants for dinner the Marine is an exception - the chowder is particularly good and so was the slow cooked beef. That said you could stay around the Marine for your stay but do explore up the hill where the actual town is, it's lovely with lots to see.
Restaurantji Recommends
We paid £175 for 2 adults to stay in a sea view room in August 2023. This review covers the good and the bad but unfortunately more of the latter. Pros: A good view from the room Bed was comfortable Staff were very pleasant Continental breakfast was fine and as expected Cons: We couldn't find reception when we arrived. We actually walked back outside again because we thought we'd entered a cafe rather than a foyer. Another guest overheard our conversation and told us where to go. The room (209) was the smallest double room we've ever stayed in. Looking at the fire escape plan on the door it looks like it might have been eeked out of an adjacent room. In hindsight, we should've asked to be moved but we were in a rush to meet people when we arrived. The room wasn't clean. Dust everywhere on bedside tables, plug sockets, windows, picture frames etc. Some sort of white residue scattered up the door frame and door in the bathroom. The shower door would not close. No hot water for a morning shower at about 8am. Scratches (from a dog?) on the inside of the toilet door. It was very noisy throughout the stay but this was in some ways was to be expected given the room was at the front above the main street so we haven't docked any marks for this. Overall a disappointing stay and definitely not value for money. At checkout we did tell reception about the shower door but the foyer was so busy we decided to just leave rather than start a whole discussion. Ballycastle is lovely. Sadly, next time we visit we won't be staying here.
Great hotel, staff very friendly especially the lady with short blonde hair in the foyer area. The hotel is in a great location right on the seafront. The room was spotless and had everything we needed. We stayed in the Lir Suite which was worth it for the amazing sea view.
The three stars are for Emily. Who was sweet and polite and helpful.Zero stars for the coffee. It was way too hot and tasted dreadful. I did not drink it. Service was slow. 6 wait staff waiting to serve but only two behind the counter barista-ing and preparing food. 6 weeks in Ireland with a coffee most days and this was the only one I couldn't drink. Someone should train the young baristas to heat the milk to the correct temperature. It's not rocket science.
Terrible coffee, burnt beans and overheated milk. Plus overpriced, £20 for 2 sandwiches and 2 coffees.
(Translated by Google) Disgusting coffee to avoid(Original)Café dégueulasse à éviter