Clearly the staff are not fully trained, or just don't care!!! Order taken, sub filled and toasted, then it's left to sit for nearly 10 mins before it reaches the till where it's wrapped!!! One cold sub!!!! When I asked the girl behind the counter, was the sub still warm, she proceeded to stick her finger in it and replied "yes" with a grunt! This has got to be one of the worst places in terms of staff and customer service.
Stuart
Staff in this subway are well below average compared to otheres. The team leader is the worst. Stops making your food to have a conversation with her staff for about 5 minutes then forgets what she was doing before hand. Also as soon as you have told the staff what bread you want they are calling you down to pay. Dont understand why such a big rush. The shop is also ment to close at 9 but they have the floor moped at about half 8 most nights ive been in, would make more sense to do that once actually closed.
Lasse Samstrœm
Paper was stuck to a large area of the sandwich. Sandwich was wet and soft. Disgusting.
jen b
Clean restaurant with decent priced food. Staff is very friendly and genuinely eager to help.
Domnul Tzache
Spent about 50£ on 4 footlong. All were still frozen, not cold....frozen had to order lunch again... Even if u don't train your staff u should be able to know that frozen food is uneatable. Clearly u don't care.Shame on u guys.
AhhHhH
The food is nice, but the people working rush and try to get you out as soon as possible.Vegetarian options: Overall there's a great selection of veggies and sauces to choose from. There's also a list of all available ingredients for you to check if you aren't sure of anything.Also, dude, you make the sandwich. If there's meat on it you ordered it /:Parking: Shares a parking lot with a few other businesses including a McDonalds, so it's often very hard to find parkingDietary restrictions: They have gluten-free bread, but it's more expensive. On the plus side, it's *nice* gluten-free bread, which is a rarity
Roving11697970042
I was unimpressed with todays visit as the app said I had enough points for a free side, upon arrival at the till the un native woman then told me I didn’t have enough points for a free side meaning I was unable to purchase the other items I ordered, the woman then told me I had no option and had to buy it although I didn’t have enough money, she then scoffed at me and give dirty looks and threw the item I was unable to afford behind her it was unpleasant customer service
Andrew Ballentine
Hey subway ballymena I usually never complain about service at all in any places as myself has worked in the same environment as subway but I can’t help myself but to complain about the service last night in the subway at the pentagon I came in at 8:53 last night and your subway closes at 9 pm whoever was moping the floor said to me sorry we are closed and I replied back kindly do you not shut at 9pm the girl whenever moping the floor looked to her mate that was working and basically gave me the vibe that she was being negative and couldn’t be bothered severing me I said “just leave it” and walked out the attitude of whoever was moping the floor was stinking and you can look at the cctv to prove I came in at that time. I get it that it’s a Sunday night and you all want to wrap up early and would be different if it was 1 minute to nine but if you say you shut at 9 means you close at 9 ? Very disappointed
Lorna McHenry
Excellent skilled staff fresh produce too many kids
Slowest subway iv ever been too. No teamwork at all3 ladies working, quiet a huge que around 12 people1 woman making all the sandwiches while the other young women was standing around doing nothing waiting for the oven, no people were in her area (woman with brown hair,braces and glasses) and the other woman just waiting for people to get to the till (ginger hair woman)they could of at least helped get the que down a bit faster instead of standing around waiting for people to come to them whilst only 1 woman (short brown hair) was doing all the hard work. Really felt sorry for her to be honest.Team work is needed more in this subway.People were walking in and back out as the que was getting to long.After a 20 min wait another woman appeared from the back and took over, after a further 15 mins they didn't even have what I wanted...was absolutely fuming at this stage . never will I got to that subway again exesially my 1st time at it.
Gareth Crawford
Food was tasty enough but don't think staff read properly. Ordered 2 footlongs and a 6 inch for the family and 3 six inch subs arrived. Disappointing when it's all in writing for them so can't be a communication issue.
Clifford Gay
Good friendly service. Food up to par with most other subways
Julie Lyle
This is a lovely clean restaurant with well placed seating area. Food good, especially goo value for breakfast sub etc. Unsure of names, but lovely pleasant staff, we always see same girl, blonde hair and such a pleasant manner whatever time of the day! Thank you.
Demi Moore
Great food at great prices, nice alternative to the usual fast food establishments. Clean and inviting. Staff very pleasant
Clearly the staff are not fully trained, or just don't care!!! Order taken, sub filled and toasted, then it's left to sit for nearly 10 mins before it reaches the till where it's wrapped!!! One cold sub!!!! When I asked the girl behind the counter, was the sub still warm, she proceeded to stick her finger in it and replied "yes" with a grunt! This has got to be one of the worst places in terms of staff and customer service.
Staff in this subway are well below average compared to otheres. The team leader is the worst. Stops making your food to have a conversation with her staff for about 5 minutes then forgets what she was doing before hand. Also as soon as you have told the staff what bread you want they are calling you down to pay. Dont understand why such a big rush. The shop is also ment to close at 9 but they have the floor moped at about half 8 most nights ive been in, would make more sense to do that once actually closed.
Paper was stuck to a large area of the sandwich. Sandwich was wet and soft. Disgusting.
Clean restaurant with decent priced food. Staff is very friendly and genuinely eager to help.
Spent about 50£ on 4 footlong. All were still frozen, not cold....frozen had to order lunch again... Even if u don't train your staff u should be able to know that frozen food is uneatable. Clearly u don't care.Shame on u guys.
The food is nice, but the people working rush and try to get you out as soon as possible.Vegetarian options: Overall there's a great selection of veggies and sauces to choose from. There's also a list of all available ingredients for you to check if you aren't sure of anything.Also, dude, you make the sandwich. If there's meat on it you ordered it /:Parking: Shares a parking lot with a few other businesses including a McDonalds, so it's often very hard to find parkingDietary restrictions: They have gluten-free bread, but it's more expensive. On the plus side, it's *nice* gluten-free bread, which is a rarity
I was unimpressed with todays visit as the app said I had enough points for a free side, upon arrival at the till the un native woman then told me I didn’t have enough points for a free side meaning I was unable to purchase the other items I ordered, the woman then told me I had no option and had to buy it although I didn’t have enough money, she then scoffed at me and give dirty looks and threw the item I was unable to afford behind her it was unpleasant customer service
Hey subway ballymena I usually never complain about service at all in any places as myself has worked in the same environment as subway but I can’t help myself but to complain about the service last night in the subway at the pentagon I came in at 8:53 last night and your subway closes at 9 pm whoever was moping the floor said to me sorry we are closed and I replied back kindly do you not shut at 9pm the girl whenever moping the floor looked to her mate that was working and basically gave me the vibe that she was being negative and couldn’t be bothered severing me I said “just leave it” and walked out the attitude of whoever was moping the floor was stinking and you can look at the cctv to prove I came in at that time. I get it that it’s a Sunday night and you all want to wrap up early and would be different if it was 1 minute to nine but if you say you shut at 9 means you close at 9 ? Very disappointed
Excellent skilled staff fresh produce too many kids
Great sub in Ballymena, lovely clean facilities
Restaurantji Recommends
Slowest subway iv ever been too. No teamwork at all3 ladies working, quiet a huge que around 12 people1 woman making all the sandwiches while the other young women was standing around doing nothing waiting for the oven, no people were in her area (woman with brown hair,braces and glasses) and the other woman just waiting for people to get to the till (ginger hair woman)they could of at least helped get the que down a bit faster instead of standing around waiting for people to come to them whilst only 1 woman (short brown hair) was doing all the hard work. Really felt sorry for her to be honest.Team work is needed more in this subway.People were walking in and back out as the que was getting to long.After a 20 min wait another woman appeared from the back and took over, after a further 15 mins they didn't even have what I wanted...was absolutely fuming at this stage . never will I got to that subway again exesially my 1st time at it.
Food was tasty enough but don't think staff read properly. Ordered 2 footlongs and a 6 inch for the family and 3 six inch subs arrived. Disappointing when it's all in writing for them so can't be a communication issue.
Good friendly service. Food up to par with most other subways
This is a lovely clean restaurant with well placed seating area. Food good, especially goo value for breakfast sub etc. Unsure of names, but lovely pleasant staff, we always see same girl, blonde hair and such a pleasant manner whatever time of the day! Thank you.
Great food at great prices, nice alternative to the usual fast food establishments. Clean and inviting. Staff very pleasant