Lovely meal, setting and staff. Kids eat free over Easter. Hope to go back very soon.Parking: Parked right outside the door.
Samantha Quick
Beautiful place with lovely attentive staff, food was outstanding, would definitely recommend!
Rosie Walters
Went for a lovely meal with my husband for our birthdays. Really enjoyed every aspect of the meal and service. As always it was excellent.
sandra mcdonald
Had a lovely evening to celebrate my dad's 80th birthday ? Staff were really helpful and nothing too much bother. Food delish!!
Stevo Mac
Excellent evening all round...again. Thoroughly enjoyed the evening.
stephen mcdonald
Great staff, fantastic with our kids.
Michele Burgess-Young
We had 5 people in our group, two had pasta which they enjoyed, I had rump steak, which was mb 6/10 and the chunky fries were not cooked properly. The last two had duck and we had to ask for a steak knife to cut it. I sent a message to the restaurant the next day, but 1 1/2 weeks later I have had no reply. Not a good experience at all. Definitely will not be back or recommend to my Airbnb guests.
J Flynn
Parking: Plenty of parking available close by
Kaylee Haskins
We booked this restaurant on the off chance as we wanted somewhere closer to our hotel for the evening. It did not disappoint... the restaurant was clean and welcoming, clearly a family run restaurant with lovely and friendly service. The food itself was amazing, we had 3 courses and it was all beautifully presented and tasted delicious. Well worth a visit, if we are ever visiting that way from Bristol again, we would eat there!
Craig Haskins
We had the best meal here!Amazing food, friendly service, really good value and the BEST gelato!Would highly recommend.
Great food. Professional and friendly service and a nice atmosphere.Vegetarian options: Good selection of vegetarian options, for Italian themed restaurant.
Alan Irwin
Went for birthday dinner with my wife and was very busy when we arrived. Had a bit of a wait to order but food then arrived quickly. Pasta was very tasty and we received a complimentary dessert for our initial wait. We spent upwards of 2.5 hrs there and will be back.
Eugene Rogers
Best pizza ever and excellent service from all staff. This was a birthday tea. Thank you for making it special.Vegetarian options: Plenty of choice for veggies.Parking: Depends on how busy the street outside is, but there are x2 car parks nearby.
Bella090770
Awful experience at this restaurant. There were 11 of us, and they brought out 8 meals, which were finished and 4 meals still were not out. We actually had to go and ask if they were going to come out at all !! When they did come out, one was wrong, and had to go back. So, it eventually came out - it was spaghetti bolognese and it was like water with mince in it, how to ruin Italian food !! A member of the party had ordered steak and not only was it cooked wrongly, it hadn't been rested, not bad if you want a blood bath on your plate, it was really tough and wasn't sent back because we couldn't bear to wait for yet another meal to be recooked. When the bill came we were totally shocked - almost £500. Out of 11 people, only 4 got a starter and only 2 got desserts, everyone else was main course only, there was no wine or anything like that. They had a sneaky service charge of £50 added on without asking. There were also another table's cocktails added on (accidently on purpose perhaps), so when I got home I emailed the manager, who ignored me for a few days, then when I commented on their social media page, suddenly he decides to reply and actually had the cheek to 1- NOT apologise for ANYTHING, 2- Told me that if I didn't want a huge bill that next time I had to tell my guests to order small drinks, how is a glass of coke zero, a couple of bottles of beer large drinks? !!! 3 - Refused to give me the name and contact details of the owner, 4- LIED and said that the waitress had not got one of the orders wrong ( she clearly did, as it was wrong d'uh), and 5 - LIED and said that we had all commented that our meals were 'delish', firstly not one person was asked and secondly no one would even use the word 'delish'. So, all in all, a terrible experience and without a doubt the WORST customer service from any manager I have ever experienced. He also told me that usually he would reimburse the service charge for people with a voucher for £50, but he decided that we was NOT going to do that for me because I had emailed him with a complaint!! That's it - so he just decided he didn't want too?? All he had to do was say we were really busy (which they weren't, there was 4 tables occupied - and now I know why, you need to re-mortgage your house to eat here), and I'm sorry the meals came out at different times and I have taken the meal that was wrong (and gross) off the bill, but no, all I got was attitude. And a really bad one at that. I fully intend to find out who the owner is, and speak with him. If this is what he is employing as a manager, he may need to re-think. He said that the owner takes nothing to do with the restaurant and leaves everything to him - maybe that's the problem. Absolutely disgusted and you've just lost 11 good customers, who all used to eat here regularly with their own families, and I intend to spread this far and wide across social media. If you are thinking of eating here DO NOT. There's a lovely restaurant called Ownies which is a few buildings along from here, or the Windrose which is a 5 minute walk away. Castello Italia used to be great, but it looks like the choice of staff, the ridiculous prices and the terrible food is running this restaurant into the ground. Unfortunately I cannot attach the emails I got from this 'manager' as I'm sure he won't take responsibility for anything.
DeliaL74
The food was of good quality, the drinks are very pricy though. Our drinks bill alone was £80. What concerned me was the 10% service charge on the bill which in our case was £40. This was quite expensive and to be honest when three of our party had to wait 10/15 minutes after everyone else was served for their simple bolognaise dish it was disappointing. I do believe these dishes were forgotten about. Also staff should ask before they put sauces or extras on dinners. One bolognaise dish had Parmesan on top which he doesn’t like so it had to be sent back and also one of our party had gravy covering his dinner when he doesn’t like gravy.
Lovely meal, setting and staff. Kids eat free over Easter. Hope to go back very soon.Parking: Parked right outside the door.
Beautiful place with lovely attentive staff, food was outstanding, would definitely recommend!
Went for a lovely meal with my husband for our birthdays. Really enjoyed every aspect of the meal and service. As always it was excellent.
Had a lovely evening to celebrate my dad's 80th birthday ? Staff were really helpful and nothing too much bother. Food delish!!
Excellent evening all round...again. Thoroughly enjoyed the evening.
Great staff, fantastic with our kids.
We had 5 people in our group, two had pasta which they enjoyed, I had rump steak, which was mb 6/10 and the chunky fries were not cooked properly. The last two had duck and we had to ask for a steak knife to cut it. I sent a message to the restaurant the next day, but 1 1/2 weeks later I have had no reply. Not a good experience at all. Definitely will not be back or recommend to my Airbnb guests.
Parking: Plenty of parking available close by
We booked this restaurant on the off chance as we wanted somewhere closer to our hotel for the evening. It did not disappoint... the restaurant was clean and welcoming, clearly a family run restaurant with lovely and friendly service. The food itself was amazing, we had 3 courses and it was all beautifully presented and tasted delicious. Well worth a visit, if we are ever visiting that way from Bristol again, we would eat there!
We had the best meal here!Amazing food, friendly service, really good value and the BEST gelato!Would highly recommend.
Restaurantji Recommends
Great food. Professional and friendly service and a nice atmosphere.Vegetarian options: Good selection of vegetarian options, for Italian themed restaurant.
Went for birthday dinner with my wife and was very busy when we arrived. Had a bit of a wait to order but food then arrived quickly. Pasta was very tasty and we received a complimentary dessert for our initial wait. We spent upwards of 2.5 hrs there and will be back.
Best pizza ever and excellent service from all staff. This was a birthday tea. Thank you for making it special.Vegetarian options: Plenty of choice for veggies.Parking: Depends on how busy the street outside is, but there are x2 car parks nearby.
Awful experience at this restaurant. There were 11 of us, and they brought out 8 meals, which were finished and 4 meals still were not out. We actually had to go and ask if they were going to come out at all !! When they did come out, one was wrong, and had to go back. So, it eventually came out - it was spaghetti bolognese and it was like water with mince in it, how to ruin Italian food !! A member of the party had ordered steak and not only was it cooked wrongly, it hadn't been rested, not bad if you want a blood bath on your plate, it was really tough and wasn't sent back because we couldn't bear to wait for yet another meal to be recooked. When the bill came we were totally shocked - almost £500. Out of 11 people, only 4 got a starter and only 2 got desserts, everyone else was main course only, there was no wine or anything like that. They had a sneaky service charge of £50 added on without asking. There were also another table's cocktails added on (accidently on purpose perhaps), so when I got home I emailed the manager, who ignored me for a few days, then when I commented on their social media page, suddenly he decides to reply and actually had the cheek to 1- NOT apologise for ANYTHING, 2- Told me that if I didn't want a huge bill that next time I had to tell my guests to order small drinks, how is a glass of coke zero, a couple of bottles of beer large drinks? !!! 3 - Refused to give me the name and contact details of the owner, 4- LIED and said that the waitress had not got one of the orders wrong ( she clearly did, as it was wrong d'uh), and 5 - LIED and said that we had all commented that our meals were 'delish', firstly not one person was asked and secondly no one would even use the word 'delish'. So, all in all, a terrible experience and without a doubt the WORST customer service from any manager I have ever experienced. He also told me that usually he would reimburse the service charge for people with a voucher for £50, but he decided that we was NOT going to do that for me because I had emailed him with a complaint!! That's it - so he just decided he didn't want too?? All he had to do was say we were really busy (which they weren't, there was 4 tables occupied - and now I know why, you need to re-mortgage your house to eat here), and I'm sorry the meals came out at different times and I have taken the meal that was wrong (and gross) off the bill, but no, all I got was attitude. And a really bad one at that. I fully intend to find out who the owner is, and speak with him. If this is what he is employing as a manager, he may need to re-think. He said that the owner takes nothing to do with the restaurant and leaves everything to him - maybe that's the problem. Absolutely disgusted and you've just lost 11 good customers, who all used to eat here regularly with their own families, and I intend to spread this far and wide across social media. If you are thinking of eating here DO NOT. There's a lovely restaurant called Ownies which is a few buildings along from here, or the Windrose which is a 5 minute walk away. Castello Italia used to be great, but it looks like the choice of staff, the ridiculous prices and the terrible food is running this restaurant into the ground. Unfortunately I cannot attach the emails I got from this 'manager' as I'm sure he won't take responsibility for anything.
The food was of good quality, the drinks are very pricy though. Our drinks bill alone was £80. What concerned me was the 10% service charge on the bill which in our case was £40. This was quite expensive and to be honest when three of our party had to wait 10/15 minutes after everyone else was served for their simple bolognaise dish it was disappointing. I do believe these dishes were forgotten about. Also staff should ask before they put sauces or extras on dinners. One bolognaise dish had Parmesan on top which he doesn’t like so it had to be sent back and also one of our party had gravy covering his dinner when he doesn’t like gravy.