McDonald's

Kilfennan House, 8 Crescent Link Retail Park, Londonderry
028 7132 9900

Recent Reviews

Robert Carlin

Me & Ciara loved the big Mac & fries ? didn't do drive throu .sat inParking: Right outside door

Anne Marie Duddy

Food always cold and getting orders mixed up. Not great service.

shelly mcaleer

The milkshake was warmer than the food.Home delivery .All in the

Velda J

Food cold, staff running around like headless

Robyn Anderson

Between receiving the wrong order first and my fillet of fish being dry with barely any sauce and the smallest amount of cheese. I’m a young uni student and even this wasn’t eatable. Very

Gareth Doherty

The food was ok just, and the place was busy with two staff members standing chatting while other staff members were flat out. Toilets seemed like they were not cleaned all day, and It was a must to hold your breath while being in there while your nose was stinging with the smell.

Bryan Douglas

Went to Mc Donald’s today to get food, as everyone knows you’ve got to go through the three stages of the ordering process.First you have the ordering at the intercom, so while here you order your food as everyone knows, when pulled up was given a greeting asked if they did there Carmel frappe which surprisingly they did have very rare occurrence with mc Donald’s asked for one of these and then the rest of my order which included two meals and Carmel pies.Second phase is the paying where they read out the order to you everything was read out to me except the Carmel frappe I asked was this on the order it was I was told paid and moved on.This takes us to the last phase the collection point whilst here was greeted by two employed one telling me the Carmel syrup for the frappe machine needed changed and would be a wait as they required a technician to come and changed the syrup in the machine asked how long was told 5 minutes and could wait or change the drink for another I said I’ll wait.This is ok was then handed my food I said to the server wouldn’t my food be cold by the time I get the drink which was ordered to have with my warm food she said she’ll have to get her manager that is ok. I waited to be greeted by a roar from the manager who didn’t even have the decency to come to the window and shout across to me that my drinkIs coming and it’s not his fault that my food will be cold I said to him I’m not looking for an argument and your shouting at me all I asked was that my food be kept warm till I receive my full order which I ordered and went through two stages of ordering before someone could tell me that my drink will not be made for another 5 minutes.He ( who I later asked for his name which he give as Steven, not sure if this is true looked more like a Gary but didn’t have a name badge on so Steven) continued to be aggressive towards me telling me that he can give me a refund and take the food back and I can drive on I again said I’m just looking for my food to be kept warm and given to me with my drink.Steven then told me that it’s not his fault that the food can be cold In an hour ( I live 5 minutes drive away don’t know where Steven is getting his information from but his sources are wrong ) he proceeded to say that it isn’t his fault and that if I eat it in an hours time it will be cold then nothing they can do, I said I ordered my food I came past 3 employees before I was told that my drink which was ordered will not be ready and asked that my food be warm when served with my whole order is what I want and expect and still nothing he said that the drink is coming and they can’t take the food back once it’s been handed out bearing in mind it was still sealed and in the packaging and the drink will come shortly I said but your staff told me 5 minutes my food will be cold but again Steven couldn’t understand this and expect people to eat cold food but what can you expect when they require a technician to come and change a syrup bag in a machine .I got home and my food as I predicted was freezing not worth the money paid to pay Steven’s salary.And do not come to pay for abuse if I did I would go to Karen’s diner.

articwolf 54

Ordered 9 nugget meal at drive through and got 8. No big deal tbh. The remainder 8 where cold, we only live 3mins away.

Anne Hamilton

Twice now I have paid for two 6 chicken nugget meal and the kids have received 5 are they rashing of the nuggets I paid my good money for the product I expect 6 would like to think if I got a chair I would have 4 legs on it ?

Mick Woods

2nd visit here where order was messed up. Missing burger this visit, and when it finally came the patties were upside

Lothburke

Gotten very expensive recently and delivery service very

Ryan Stewart

No fruit bag there fruit bag machine was brokenVegetarian options: No fruit bagKid-friendliness: No fruit bag

Trek17406379590

I ordered a drink, and selected table service. 20 minutes later, had to chase up my very complex order, one iced latte.

Enda S

Slow service, cold food, white coffee came black, replacement burgers never arrived, got a refund. Worst one I've ever been in! Staff friendly though.

Harry Walmsley

That has gotta be one of the busiest mcds I've ever been in . I could literally see at least 25 staff behind the counter as I waited for my order.

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